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CBCS GradedQuestions

CBCS 101: A Newbie's Guide.9896

Collector Ztlamhcs private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
Quote:
Originally Posted by Silverado
Pleasant greetings to all.

I have 2 copies of Silver Surfer vol. 1 #14 that I want to send in. One of them is craptastic and I just want it graded and slabbed. The other one is more betterest and I want it pressed and graded and slabbed. How do I best ensure that these two books to not get mixed up? Do I just distinguish which is which with a sticky note?

Thanks!


If you are planning to send an order in at a later time I would save one for a different order, just to be safe. If that’s not the answer you want to hear, ai would write on the polybag/mylar something like “Press” and/or “do not press” on the respective book.




Quote:
Originally Posted by Silverado
Quote:
Originally Posted by dielinfinite
@Ztlamhcs I am seeing the option disabled as well. I do know some options are disabled/different if you are using CBCS Canada. It is possible that Grade Screening might be disabled if you are using the CBCS Canada service.

I’ll have to see if I can get @KatKomics or one of the other Canadian members in here to see if they have some insight.


Ya, its disabled for submissions through the Canadian process. There is no explanation offered as to why some features are not available.


I’d imagine most have to do with the logistics involved. For example, the turnaround times will always be longer with the Canadian orders so it doesn’t make sense to offer expedited services that when there are still weeks of transit both ways.

Additionally, it doesn’t make a whole lot of business sense to offer grade screening meaning they may end up storing/transporting books for weeks only for them to fail the screen and not get a gig out of it.


I'm in Canada though. Turn around time for me would obviously be shorter. As far as it not making sense for them to offer grade screening, why is it offered the in US then?
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Collector Silverado private msg quote post Address this user
I had an order pretty much ready to go and it simply disappeared from my cart. Do those time out after a bit? Is there any way to save a developing order? Frustrating.
Post 177 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Silverado Carts are not saved to your account the way an ebay or Amazon cart is. The details are stored locally on your device, I’d imagine via a cookie. If your machine cleans them out via regular maintenance then your cart will be lost.
Post 178 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by Ztlamhcs
I'm in Canada though. Turn around time for me would obviously be shorter. As far as it not making sense for them to offer grade screening, why is it offered the in US then?


I don’t understand what you’re not understanding. Turnaround times for orders places through the Canadian portal will always be longer because they wait until they’ve received a bulk of orders and transfer them en masse to Dallas, TX where the grading and encapsulation is being done. After which there is more waiting so that a mass of Canadian orders are shipped to the Canadian office who then has to ship the books out to the final customer. That’s a lot of extra work just for books to not meet the grade screen and not get an order out of the deal.

Why is it offered in the US? Aside from being their home territory there is no added time and transit in getting the books to and from the Canadian office before they even begin the standard queue.

You can certainly access the services for the USA if you submit through the USA portal and mail your books directly to CBCS and you will have them shipped back directly without the extra waiting. The catch of course is that you’re paying international shipping both ways which could end up getting quite expensive.
Post 179 IP   flag post
Collector Silverado private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
@Silverado Carts are not saved to your account the way an ebay or Amazon cart is. The details are stored locally on your device, I’d imagine via a cookie. If your machine cleans them out via regular maintenance then your cart will be lost.


Well, that is a poopy but helpful discovery. I guess I need to scold my machine for being a jerk. After that, let's get CBCS to make the cart to save to your account. It would be nice to be able to create several orders at once and save them as such. For example, Order #1 "Pure Slabbers all 9.8s", Order #2: "All pressing books", Order #3 "Batch-0-Grade Screens".
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Collector Silverado private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
Quote:
Originally Posted by Ztlamhcs
I'm in Canada though. Turn around time for me would obviously be shorter. As far as it not making sense for them to offer grade screening, why is it offered the in US then?


I don’t understand what you’re not understanding. Turnaround times for orders places through the Canadian portal will always be longer because they wait until they’ve received a bulk of orders and transfer them en masse to Dallas, TX where the grading and encapsulation is being done. After which there is more waiting so that a mass of Canadian orders are shipped to the Canadian office who then has to ship the books out to the final customer. That’s a lot of extra work just for books to not meet the grade screen and not get an order out of the deal.

Why is it offered in the US? Aside from being their home territory there is no added time and transit in getting the books to and from the Canadian office before they even begin the standard queue.

You can certainly access the services for the USA if you submit through the USA portal and mail your books directly to CBCS and you will have them shipped back directly without the extra waiting. The catch of course is that you’re paying international shipping both ways which could end up getting quite expensive.


This is an interesting idea. However, I think that they can get around this shipping-without-income problem by charging a reject fee. I read somewhere they they do that if too many of the books don't meet the set grade. That would more than accommodate shipping of raw books which are much easier to ship than slabbers. No matter though, I think I am going to try sending direct in the fall so I can take advantage of the screen option. Plus, it will be a neat experiment to compare costs, transit times etc.

And yes, Ztlamhcs the turnaround for Canadian customers is longer, especially recently. I only just received an order back that I sent in last October. It sat around for 3 months in "ShipToCanada". It can take another month or so on the front end for the books to get from Oakville to Dallas. Shipping direct from Canada though... I will have to wait awhile before I can afford that experiment.

Have a great day everyone!
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Collector Ztlamhcs private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
Quote:
Originally Posted by Ztlamhcs
I'm in Canada though. Turn around time for me would obviously be shorter. As far as it not making sense for them to offer grade screening, why is it offered the in US then?


I don’t understand what you’re not understanding. Turnaround times for orders places through the Canadian portal will always be longer because they wait until they’ve received a bulk of orders and transfer them en masse to Dallas, TX where the grading and encapsulation is being done. After which there is more waiting so that a mass of Canadian orders are shipped to the Canadian office who then has to ship the books out to the final customer. That’s a lot of extra work just for books to not meet the grade screen and not get an order out of the deal.

Why is it offered in the US? Aside from being their home territory there is no added time and transit in getting the books to and from the Canadian office before they even begin the standard queue.

You can certainly access the services for the USA if you submit through the USA portal and mail your books directly to CBCS and you will have them shipped back directly without the extra waiting. The catch of course is that you’re paying international shipping both ways which could end up getting quite expensive.


Pardon me. I didnt realize the books were transferred to Dallas for grading and encapsulation. I figured the Canadian office would do the grading and such. Seems extremely strange to even have a Canadian Office if this is not the case. They're basically a middle man for no reason at all? Am I missing something? Why submit to the Canadian office if they just forward it on, and forward it back? What do the Canadian employees do at CBCS, just put a US postage on my parcel and send it?
Post 182 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Ztlamhcs It’s mostly to facilitate and reduce the not insignificant international shipping fees that come from shipping boxes of plastic slabs.

If you find the wait and limited selection of services a bigger inconvenience than the shipping costs, you are certainly welcome to submit using the standard USA portal and ship the books directly to the Dallas office.

In now decades of the graded comic industry’s existence I have not seen any major grading company establish multiple grading facilities in the country, let alone internationally. There is certainly a demand for it. I am not 100% certain of the reason. It could be the significant costs in establishing the facilities and training staff, or maintaining standards in remote offices over time, or maybe they feel the single facility is adequate for their business. Yes there are booms but would there be enough business to maintain two facilities once the boom dies down? Again, I don’t know but the fact that no one has done yet leads me to believe there is a good reason.
Post 183 IP   flag post
Collector Ztlamhcs private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
@Ztlamhcs It’s mostly to facilitate and international shipping and reduce the not insignificant international shipping fees that come from shipping boxes of plastic slabs.

If you find the wait and limited selection of services a bigger inconvenience than the shipping costs, you are certainly welcome to submit using the standard USA portal and ship the books directly to the Dallas office.

In now decades of the graded comic industry’s existence I have not seen any major grading company establish multiple grading facilities in the country, let alone internationally. There is certainly a demand for it. I am not 100% certain of the reason. It could be the significant costs in establishing the facilities and training staff, or maintaining standards in remote offices over time, or maybe they feel the single facility is adequate for their business. Yes there are booms but would there be enough business to maintain two facilities once the boom dies down? Again, I don’t know but the fact that no one has done yet leads me to believe there is a good reason.

Fair enough. Thanks for the response.
Im totally fine with long wait times to be honest, I wouldnt mind waiting up to a year if I could prescreen books. I was going to go with CGC but after finding out I had to submit 25 books and the cost associated I was happy to find CBCS a)Didnt have a miniumum and b)Didnt charge a crazy amount for rejects. I guess I'm just disappointed after now discovering I don't have the option here in Canada. I guess I'll look at submitting straight though to Dallas and cost associated. Thanks again!
Post 184 IP   flag post
Collector Bobashek private msg quote post Address this user
If I purchased CBCS graded books from other sources, am I able to add them to my CBCS account or are only the books I submitted going to show up in the "My Comics" section?
Post 185 IP   flag post
The apple sauce and pudding were the best part... Bronte private msg quote post Address this user
@Bobashek

You can't add purchased books to your list. Nor can you remove them. They ate a permanent history
Post 186 IP   flag post
It was a one trick pony show but always hilarious. GAC private msg quote post Address this user
Quote:
Originally Posted by Ztlamhcs
Quote:
Originally Posted by dielinfinite
@Ztlamhcs It’s mostly to facilitate and international shipping and reduce the not insignificant international shipping fees that come from shipping boxes of plastic slabs.

If you find the wait and limited selection of services a bigger inconvenience than the shipping costs, you are certainly welcome to submit using the standard USA portal and ship the books directly to the Dallas office.

In now decades of the graded comic industry’s existence I have not seen any major grading company establish multiple grading facilities in the country, let alone internationally. There is certainly a demand for it. I am not 100% certain of the reason. It could be the significant costs in establishing the facilities and training staff, or maintaining standards in remote offices over time, or maybe they feel the single facility is adequate for their business. Yes there are booms but would there be enough business to maintain two facilities once the boom dies down? Again, I don’t know but the fact that no one has done yet leads me to believe there is a good reason.

Fair enough. Thanks for the response.
Im totally fine with long wait times to be honest, I wouldnt mind waiting up to a year if I could prescreen books. I was going to go with CGC but after finding out I had to submit 25 books and the cost associated I was happy to find CBCS a)Didnt have a miniumum and b)Didnt charge a crazy amount for rejects. I guess I'm just disappointed after now discovering I don't have the option here in Canada. I guess I'll look at submitting straight though to Dallas and cost associated. Thanks again!


If you're sending right to Dallas, be aware of brokerage fees from FedEx....these fees don't generate when sent to CBCS Canada in Oakville.
Post 187 IP   flag post
Collector Draken private msg quote post Address this user
Hi, first time cbcs submitter - how long does it take to get an order update after submission is delivered atm? Is it months like CGC?
Post 188 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Draken


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Post 189 IP   flag post
Collector Draken private msg quote post Address this user
@dielinfinite thank you sir!
Post 190 IP   flag post
Collector cbusch1 private msg quote post Address this user
Hi is there any rhyme or reason to CBCS input orders? I sent an order in early July (reholder) and it was opened and put in system the next day. I sent an order for grading/pressing late July and my order status still says "submitted."
Post 191 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by cbusch1
Hi is there any rhyme or reason to CBCS input orders? I sent an order in early July (reholder) and it was opened and put in system the next day. I sent an order for grading/pressing late July and my order status still says "submitted."


My understanding is that CBCS uses two systems that are meant to run in parallel; and internal system and a client-facing system.

All orders should be added to the internal system shortly after they are received. This is why CBCS has stated that despite them not showing up on the client-side, orders are still expected within the turnaround time beginning when they were received.

Unfortunately what we have seen is a major breakdown in updating the client-side system, which leaves orders showing as “Submitted” often for months after the order is received.

As to why some orders get updated and others not is a bit of a mystery.
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Collector danwis16 private msg quote post Address this user
How long is it currently taking for CBCS to check-in books?
Post 193 IP   flag post
Masculinity takes a holiday. EbayMafia private msg quote post Address this user
Quote:
Originally Posted by danwis16
How long is it currently taking for CBCS to check-in books?

probably about 6 weeks for standard tiers...and thank you for not starting a new thread to ask this question.
Post 194 IP   flag post
Collector glow private msg quote post Address this user
anyone have any experience with adding a fast pass to an order after it has already been shipped / not in grading yet?

Called and talked to support about it, they told me someone from billing would call me but it's already been about 3 weeks. invoice hasn't updated either. You think the fast pass will actually get added?
Post 195 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by danwis16
How long is it currently taking for CBCS to check-in books?


I honestly think CBCS is skipping the received stage and the books will go straight to grading once the time comes. I have a standard modern order delivered to CBCS on May 20th that hasn’t been received on my dashboard yet (17 weeks). Even my order delivered July 29th (7 weeks) hasn’t been marked as received.


Quote:
Originally Posted by glow
anyone have any experience with adding a fast pass to an order after it has already been shipped / not in grading yet?

Called and talked to support about it, they told me someone from billing would call me but it's already been about 3 weeks. invoice hasn't updated either. You think the fast pass will actually get added?


CBCS has discouraged making changed after submitting an order. Usually they won’t make any changes until an order is received. They might use the long delay in marking orders as received as an excuse not to update orders.

If you insist on trying,I would contact customer service via email. They likely won’t respond right away so try them once or twice a week until they respond.

I would not trust that any changes have been made to your order until it is updated and visible on the invoice on your dashboard. It has happened to me several times that I am told something will be adjusted but when I don’t see it updated on my invoice it never actually gets done
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If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
I honestly think CBCS is skipping the received stage and the books will go straight to grading once the time comes


The pressing folks are at least checking things in. I've sent two 2-Day orders recently, both with pressing, and I got 'received' emails for both pretty soon after delivery.
Post 197 IP   flag post
Collector Vboi private msg quote post Address this user
Hi folks,
I have a few newbie questions about shipping straight to CBCS Dallas straight from Canada without being hit with duties coming back. Can we use any carrier to ship to Dallas and as for content value of thousands of dollars do we label it on custom form? Will CBCS be charged duties and charge it back to my order? Also when coming back from Dallas if I chose pick up in CBCS Oakville is ok too, if shipped directly to Dallas? Also how about from Dallas shipped straight to my home will I need to pay duties on my own books? Thinking of shipping a few hundred books to get it graded, but it's gonna be my first time doing it.
Post 198 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Vboi Hopefully one of the Canadian members with more experience will chime in with first hand knowledge but I will chip in what I can.

What I recall, as the books are your own property and will be shipped back to you (as opposed to merchandise) then you should not have to pay duties. That said, some carriers might still try to collect. I think FedEx is notorious for this. Should that happen, it is unfortunately for you to work out with them.

If you want to pick up at Oakville you might have to submit via the Canadian portal but you might be able to mail them directly to Dallas instead of sending them to Oakville.
Post 199 IP   flag post
Collector Tyler private msg quote post Address this user
Processing tier: CA$ 40.00Pressing: CA$ 0.00Press Screening: CA$ 6.00

^^^^^^Does this meen that they looked at the book ( screened it) and chose to not press it? ^^^

btw...i am SOOOO geeked they are at this stage with my books
Post 200 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Tyler If that is the only book on the order then it is hard to tell because all press-screen orders will have the press screen fee applied but have the pressing costs as $0 when the invoice is created.

Once the books are screened and some books pass the invoice will be updated to include the pressing fees. If you had just one book and it failed the press screen then the invoice wouldn't see much of a change.

I think you'll know if they have been screened when they actually bill your payment method as I think that is done after screening is complete so they have an idea of the full cost of the invoice.
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If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
I think you'll know if they have been screened when they actually bill your payment method as I think that is done after screening is complete so they have an idea of the full cost of the invoice.


This was true in the past, but for a while now I haven't been billed for pressing (if screened) until the order was graded and complete.
Post 202 IP   flag post
Collector Tyler private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
@Tyler If that is the only book on the order then it is hard to tell because all press-screen orders will have the press screen fee applied but have the pressing costs as $0 when the invoice is created.

Once the books are screened and some books pass the invoice will be updated to include the pressing fees. If you had just one book and it failed the press screen then the invoice wouldn't see much of a change.

I think you'll know if they have been screened when they actually bill your payment method as I think that is done after screening is complete so they have an idea of the full cost of the invoice.


I have 14 ( nice) books on this order. I think they are all either press screen or press. Some are listed with a press charge ( the ones i asked to be pressed?) and some are listed as above...with a zero balance as of yet.
Post 203 IP   flag post
Collector NickinDallas private msg quote post Address this user
Good afternoon all. New to CBCS and submitted my first order for the Dallas FanExpo a few weeks back. Picked up the 27 books at the con but since then I have noticed a few issues. One of them is mislabeled as a specific variant when it is actually a Cover A, and none of the QR codes work for the notes. They all come back as 'Invalid Comic'. I've reached out to the RSM several times and emailed customer support, but curious if any of you have had similar issues and if so what's the best way to resolve?
Post 204 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Does the variant name on the label not accurately describe the book? I understand it is the Cover A in cases where there are multiple standard covers they might still individually identify them.

If the label is in fact inaccurate, I would email customer service to report it. They should fix it free of charge but I wouldn’t take them up on it until the flood of submissions die down and you can get it back in a reasonable amount of time.


As for the second issue, check on your dashboard and see if the order has been marked as completed. When the books leave the facility they basically have to set an option that publishes the grader’s notes but in some cases that doesn’t happen. It is usually an easy fix. Either way, mention it in the same email when you report the label and ask them to publish the grader’s notes.

Be aware, Customer Service has been glacially slow at responding to emails but it is good to have a trail showing you reported the issues promptly. I recommend waiting a couple of weeks, if they don’t respond then forward them the old message again. Rinse and repeat until they respond
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