How to contact CBCS Customer Service?15232
 Collector
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ferant316 private msg quote post Address this user | |
| Hey everyone, It was suggested in a CBCS fan group on Facebook I try reaching out to here for some advice with CBCS Customer Service. I have a dealer account and some customer's books we submitted for VSP and grading were damaged after leaving our hands. We were not informed of the package arriving damaged so were unable to file a USPS Shipping Insurance claim for the books if they were damaged in shipping. Have been trying to reach someone in Customer Service at CBCS to help deal with this situation dating back to May 28th through every avenue possible (phone, email, Facebook groups, Facebook messenger, text message, mutual friends & other dealers) and have so far turned up empty aside from the occasional promise of an answer or resolution within 24 hours of the response only to never receive a response back with resolution. One of the customers the books belong to has gotten very agitated by the situation and further exacerbated today when they reached out to CBCS and received an immediate response informing them they I have never reached out to CBCS nor made any claim of damage both of which are wholly untrue but has just further stoked the fire for the customer who the books belong to as now they think I have been lying to them for two months (which I haven't and have copies of all my contact with CBCS to backup that fact). I have now spent my entire work day trying to get in touch with anyone at CBCS and come up empty so I am coming to the forum begging and pleading for any kind of assistance speaking to someone of authority who can help with this situation. Thank you & regards, Tim |
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 COLLECTOR
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dielinfinite private msg quote post Address this user | |
| Unfortunately CBCS’ customer service has not been good for a long time. Normally it can be ignored but with the how backed up everything has gotten it’s become much more of an issue. Normally you would just have to repeatedly email (customerservice@cbcscomics.com) and hope you get a response (it used to take at least a week to get a response before everything hit the fan). The call center is just that, an off site call center so they can do little more than answer the phone and mostly just tell you what you can already see on the web site. You can try emailing @Darryl_H directly at Dhayden@cbcscomics.com or you can also try messaging him directly via Facebook. Again, no guarantee of a quick response but he can normally get things taken care of Finally, there is @SteveBorock who you can email at sborock@cbcscomics.com. He might just direct you to Darryl but bringing the big cheese into the conversation might grease some wheels |
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Collector
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ferant316 private msg quote post Address this user | |
| @dielinfinite thank you! I have been trying to get in touch with Darryl for some time now but I just shot a message to @SteveBorock so hopefully I can get a response. Thank you, Tim |
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Collector
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mgm05e private msg quote post Address this user | |
| Pretty much had the exact same thing happen to me (topic below). It has been almost 8 months now and I am still not able to get a resolution (much less get a hold at anyone at CBCS to give me answers). https://forum.cbcscomics.com/topic/13588/page/1/comics-damaged-in-transit-to-cbcs-but-they-graded-them-anyway/ |
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Collector
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mgm05e private msg quote post Address this user | |
| Just wanted to follow up @ferant316 and see if you were able to get anywhere with this? I am now on over a month of not being able to reach anyone at CBCS | ||
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Collector
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ferant316 private msg quote post Address this user | |
Quote:Originally Posted by mgm05e Not really - I finally got one email in from them where they said they weren’t interested in helping me as they didn’t have any internal notes about one of their employees dropping my books. They had no interest in reviewing any of my pictures of how the books looked before submission or any discussion at all. Sadly, I am done with submitting to CBCS after this terrible experience. |
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 Grumpy Old Man
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Mrtimely2 private msg quote post Address this user | |
| I just posted here, that I received a comics book that was damaged by CBCS, and returned to me.. Total idiots.. Does any one have any legal experience to recommend a recourse ? |
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 Collector
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eloreto private msg quote post Address this user | |
| I have issues with at least 3 submissions over the last month and getting zero reaponse whatsoever is not a good business model. I had lost faith in cgc and now its fading from cbcs. If we cant trust a company, how can we continue to give them business? I just want help. I dont want to feel like i need to give.... pgx a shot? Ouch. |
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 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Mrtimely2 Pretty sure there is little to no legal recourse. Any time we send ephemera "things that exist or are used or enjoyed for only a short time", "items of collectible memorabilia, typically written or printed ones, that were originally expected to have only short-term usefulness or popularity." we accept that damage could occur during the appraisal/inspection process (or pressing) It totally sucks when it happens but it does happen from time to time (I've had it happen with CGC) - but in the end that is a risk that a) we should all be aware of and b) that every company has covered their asses with in term and conditions Terms and Conditions EXCEPT FOR ANY EXPRESS WARRANTIES SET FORTH IN THESE TERMS AND CONDITIONS, CBCS DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING CBCS AND/OR THE SERVICES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE MAXIMUM AGGREGATE LIABILITY THAT CBCS SHALL HAVE TO THE CUSTOMER, OR ANY THIRD PARTY FOR WHOM THE CUSTOMER MAY BE ACTING, ARISING FROM ANY CAUSE, ACT, OMISSION OR OTHER CIRCUMSTANCE, SHALL IN NO EVENT EXCEED THE SERVICES FEE OR FEES PAID BY THE CUSTOMER FOR THE SERVICES ORDERED PURSUANT TO THIS SUMISSION FORM. IN NO EVENT SHALL CBCS OR ANY OF ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS, BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, AND IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CBCS, ITS AFFILIATES, AND ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS, EXCEED THE FEES PAID OR PAYABLE TO CBCS FOR THE SERVICES. CGC lost me with convention staff, newton rings and constant nickel and diming the customer..oh...we say that's a different tier.....2x the shipping/handing please!! |
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 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by eloretoQuote: Originally Posted by eloreto You could give it a shot. But I suspect you will just see the same patterns repeating themselves wherever you go. |
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 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by Mrtimely2 @Mrtimely2 One minute you say that you won't be pursuing an insurance claim, the next you're considering suing them. I have obtained a high level of wisdom from being alive for 39 years and I can tell you, the first thing you should do is provide detailed photos of the comics you claim are damaged, before and after they were first sent to CBCS, in the following thread: clickable text |
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia true enough! all grading companies I'm sure are swamped with submissions! |
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 would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by flanders CBCS locked the thread. He could be banned for all we know. |
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Mrtimely2 In your other thread you almost seemed more upset that the label was wrong than that your book was damaged. You said you weren't going to seek recourse but still argued over the cover artist. I assume you either realized it was a waste of time or no one from customer service contacted you back  Regardless.... calling names like that looks very bad for you. Discussing an issue in the forums is fine and normal, but expecting a solution in the forums is a total waste of time for almost all businesses. If the company was just ignoring your correspondence, that is good information to share here. CS is certainly a well-known problem for CBCS. I get that you're frustrated over a damaged book, but dude... calling them idiots is uncalled for. Seems you'd be mature enough to know this. |
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Collector
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ferant316 private msg quote post Address this user | |
| Hey guys can we please stay on topic so we don’t get this thread locked like MrTimely’s post? | ||
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 If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
| @Sigur_Ros He isn't banned as it isn't listed in the suspension thread. However, if his main objective is to raise hell, consistently and constantly belittle and berate CBCS, and offer nothing else as a contributing member of the forum, then he may very well be out on his ear as that is a violation of the forums terms of use. | ||
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Collector
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ferant316 private msg quote post Address this user | |
| For an update on my situation I did finally receive one reply from CBCS customer service in which they said they are not interested in helping me with my customers books that were damaged in shipping/grading process. They likewise were not interested in reviewing the pictures or hi res scans of the books before they were submitted. In the process Steve Borock blocked me on all social media platforms when I politely asked for his help resolving the situation  At this point I am refunding my customers out of pocket myself as CBCS is unwilling to help after waiting three months for a response from them. |
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by ferant316 Yikes. My issues with CGC caused me to make a large submission to CBCS last month. I should have avoided the forums. There are a lot of company problems discussed here... |
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 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| It's human nature to weigh negative criticism with a heavier weight than positive, but truth be told, I've never had issues with CBCS that were not resolved to my satisfaction. I would venture to say that most people's experience will / or have been positive. You are always going to have a few negative experiences given tbe sheer volume of books, but I would say hold judgment until you have your books back and form your own opinion. |
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 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @Sigur_Ros - I ditto @Bronte comment. Best advice is regarding your recent submission is to just know that unlike cgc, CBCS is using their resources to open boxes within a day or so of receipt, sorting by tier, putting through production, be it Grade only, Press, VSP, re-holder, etc. They may or may not update the dashboard that we each see. A few have used the infomercial term "Set it and forget it". I have submitted and received back well over 3,000 comics. CBCS has never damaged one of my comics. And, the very few issues that have arisen, like others have stated, CBCS addressed to my satisfaction. By the way, welcome to the Forum. |
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If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by Sigur_Ros It's the old adage, "Good news doesn't sell papers." People don't talk about their positive experiences as misery loves company. |
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 Not trying to be an ass since February 12, 2020.
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HulkSmash private msg quote post Address this user | |
Quote:Originally Posted by ferant316 Why aren’t you pursuing a resolution from the shipper? Also did you mean FedEx? I’ve never had CBCS ship via USPS. |
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Collector
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ferant316 private msg quote post Address this user | |
Quote:Originally Posted by HulkSmash I shipped the books to CBCS fully insured using USPS. Was never informed of shipping damage so the window to file a claim has passed. |
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Collector
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ferant316 private msg quote post Address this user | |
  First picture is raw before sending to CBCS. Second is once returned. |
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| There's always a risk in the submission process. The potential risk can be far greater than the cost of the service so CBCS has us agree to a "terms of service" when we submit. The thing I take away from thread is this: If you are going to submit on behalf of others, make sure they are aware of the CBCS Terms of Service agreement and make sure they understand that it applies to them, not just you. There's no reason why someone submitting on behalf of another person should take on any more risk than CBCS does. | ||
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 I'm a McNugget guzzler.
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HeinzDad private msg quote post Address this user | |
| I must say, those are stellar comparison pics. | ||
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Collector
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ferant316 private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia Yea - between refunding the customers all fees associated with grading as well as compensating them for the decreased value due to the drop damage I’m out of pocket about $1100. Between that and going three months with no responses from CBCS when I emailed, called, Facebook messaged, Instagram commented, forum posts, approached them at conventions requesting a calm, rational discussion, etc. has left me pretty sad and bitter about the whole thing. They never even bothered to ask for the before and after pictures - just three months of trying to get a response to be told they aren’t interested in helping |
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Collector
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ferant316 private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad Thanks, any submission to CGC or CBCS valued at over $200 I take pictures before sending using Googles PhotoScan app. I also put my own pre-grader notes in an Excel spreadsheet to compare against what comes back. I submit 5,000+ books per year so thorough records and organization is key. |
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I'm a McNugget guzzler.
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HeinzDad private msg quote post Address this user | |
| Is that a pic or a scan of the raw book? | ||
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Not trying to be an ass since February 12, 2020.
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HulkSmash private msg quote post Address this user | |
| They were worried about that tiny corner ding? Sorry dude/dudette | ||
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