CBCS Turnaround 3.08934
 Collector
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agamoto private msg quote post Address this user | |
Quote:Originally Posted by IronMan It's funny you mention it, because I only just noticed that message myself this morning after getting a customer service reply that didn't really help much. The last time I submitted, they split the invoice for me automatically. I don't recall ever seeing that before either. The message is also not clear about what it even means. It assumes someone submitting already understands how CBCS ships books. Many first time clients will not realize what this means and submit anyway, throwing money down the drain, as I have. The RIGHT way to handle this would be through the submission form, either by automatically switching all books to the slowest selected tier or, at the very least, an in-line confirmation message which makes it clear that there is a conflict and that I should make a correction or expect to receive the books FAR later than expected. I think it's highly collector unfriendly. |
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| Post 276 • IP flag post | ||
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Collector
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agamoto private msg quote post Address this user | |
Quote:Originally Posted by TheMadTitan There's definitely a very strong advantage to collectors/dealers/flippers living in Dallas or Sarasota. |
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| Post 277 • IP flag post | ||
 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| Well, Just to update, some of you know that I dropped off over 1k comics at SDCC for straight grading. I get no free lunch. Every comic was graded and shipped back to me between 1 1/2 week and 5 week TAT. Incredible. Now, lets see how my Press goes. I would be happy if I receive back by Nov 15th. | ||
| Post 278 • IP flag post | ||
 Collector
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RobtLSnyder private msg quote post Address this user | |
Quote:Originally Posted by agamoto Maybe, but the last shipment I sent in. I got back in 3 weeks and I live in New York by the Canadian border. I just sent them for regular grading. (No QS, R, or FP.) I think it's just a really good time to send books. However, I do wish I could just drop them off to save on shipping. |
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| Post 279 • IP flag post | ||
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Collector
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agamoto private msg quote post Address this user | |
| BTW, received all the books back 2 days ago. So TAT from door to door was right around 2.5 months total. I brought up the issue of the mixed tiers with customer support, but they didn't seem interested in any sort of refund so it was a very expensive lesson for me. My bad for not reading the fine print on the submission form. I'm not sure exactly how much I poured down the drain by not splitting up the order. The "fast" press & grade option for these books came out to about $1700, including overnight return shipping. What's really baking my noodle is the most valuable book in the bunch having what appears to be damage/defects done to it post-grading, which I've brought up in another thread. |
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| Post 280 • IP flag post | ||
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Collector
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RobtLSnyder private msg quote post Address this user | |
Quote:Originally Posted by agamoto Damage to the book or the slab? I've had a couple slabs come back with scratches. |
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| Post 281 • IP flag post | ||
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Collector
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agamoto private msg quote post Address this user | |
Quote:Originally Posted by RobtLSnyder To the book, over on this thread: https://forum.cbcscomics.com/topic/9992/page/1/complaints-about-specific-books-submitted-graded-and-returned/ |
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| Post 282 • IP flag post | ||
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Collector
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classicaaron private msg quote post Address this user | |
| whats the turn around time currently to get an autographed verified? I just submitted for the first time and don't see anything about signature verification time. I keep seeing pressing takes extra long but what about signatures. just want to know what to expect. thanks | ||
| Post 283 • IP flag post | ||
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Collector
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cyrano0521 private msg quote post Address this user | |
| Used to be up to an extra 2 weeks; but if fully integrated into BGS, then might only be an extra day or two, depending on who signed. | ||
| Post 284 • IP flag post | ||
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Collector
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AmazingSpidergram private msg quote post Address this user | |
| I'm curious as to how much time pressing adds to order turnaround on average. I submitted a Tomb of Dracula #1 at Phoenix Fan Fusion back on May 25th. Everyone that I dealt with at the show was great but the book didn't even show up in my account until June 25th and that was after several frustrating emails. Since then it has been listed as 'processing' and it is coming up on three months. I sent an email a few days ago and received no response whatsoever. | ||
| Post 285 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @AmazingSpidergram Pressing doesn't get very good TAT updates but it's probably 10-12 weeks. You also may or may not get an email when it gets sent over to grading. | ||
| Post 286 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @AmazingSpidergram, Echoing what @xbonk said. Also, #1, not seeing an initial status of received for some time when going through pressing has been typical much of this year since I have been submitting. #2, it has also been typical to not see anything change to the "Received" status even after Press has been completed and your comics have already been forwarded to Dallas for "Grading". With your submission on 5/25, I would guess that you would expect shipping back to you in the next few weeks (think 18-20 week total TAT for Press & Grade from time of submission at Con). It is quite possible your submission has already been sent to Dallas. | ||
| Post 287 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| So when does the timer start?? I handed my books off on June 9th but my invoice says July 5th!!! Do I have to tack on the additional 4 week discrepancy to my TAT. Was using CBCS Canada - maybe this is a reason for the difference?? Was expecting 10-14 weeks pressing and 6 weeks grading so still like 4 or 5 weeks to go from June date?? |
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| Post 288 • IP flag post | ||
 COLLECTOR
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dielinfinite private msg quote post Address this user | |
| @KatKomics Typically the timer starts from the date you receive the “Your books have been received by CBCS” email address. I’m not sure how that works with CBCS Canada since I do believe they wait until they have a large shipment before they send the books to the grading offices. I haven’t heard anything official saying that they backdate CBCS Canada orders to when the Canadian office received it so I think the safe bet would be to go by the email date. Also, 10-14 weeks for pressing is a bit optimistic. Last update they gave was about 15-16 weeks |
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| Post 289 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| 15 weeks!!! Yikes | ||
| Post 290 • IP flag post | ||
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Collector
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anrbot private msg quote post Address this user | |
| Just posting my current wait time for anyone else checking this thread as I did. CBCS received my order on Aug 2nd for 2 Expanded, 5 Modern (2 with signatures) and I haven't even received a notice that they've gone to grading yet; all are still listed as processing. TAT when submitted was 4-6 weeks for both categories and now I'm going on 7 weeks and no movement. This is my first experience using CBCS so it's safe to say I won't be coming back. |
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| Post 291 • IP flag post | ||
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Collector
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Walker1 private msg quote post Address this user | |
| First off let me say I have not yet sent books to be preased, however I have sent 3 submissions so far and 2 with fast pass and have had very good results. Usually 2 to 3 weeks all told sent and recieved back. The fist order was when they were moving so it took quite a bit longer. Much better now. | ||
| Post 292 • IP flag post | ||
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If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @anrbot Was it witnessed signatures or signature verification? Verification adds a little time. | ||
| Post 293 • IP flag post | ||
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Collector
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anrbot private msg quote post Address this user | |
| @xkonk they're verification. Thanks for the note, I'll see if status changes in the next week or so and then will start calling customer service. | ||
| Post 294 • IP flag post | ||
 Collector
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Paint_Monk private msg quote post Address this user | |
Quote:Originally Posted by AmazingSpidergram I am in almost EXACTLY the same situation (mine only show up as 'submitted') with 6 books and sent off an email today after "customer service" promised they'd follow up with me on Monday. That was three days ago... Did you order pressing or any signature verification with your order? |
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| Post 295 • IP flag post | ||
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Collector
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classicaaron private msg quote post Address this user | |
| i shipped a single modern book with autograph verification. tracking shows my book was delivered Sept 10th, received email the 11th that it was received, went into processing a day or two later and now on the 19th received notice that its in grading. so far im happy with the progress so hope it continues to move quick in grading as im really excited to get this book back. | ||
| Post 296 • IP flag post | ||
 Moderator
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Jesse_O private msg quote post Address this user | |
| @anrbot Have you opened up your invoice to look at the status of your comics? There is a great guide that was just created to help explain the CBCS tracking system. It can be confusing and, I believe, they are going to be improving it. And actually, I'd suggest anyone who is just seeing "processed" to check out the post, especially if has been close to the time you were quoted. |
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| Post 297 • IP flag post | ||
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Collector
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Paint_Monk private msg quote post Address this user | |
Quote:Originally Posted by Jesse_O How about mine, where all I see is "submitted?" Books were turned in on June 1st, didn't get entered until July 16th. No credit card charge (which is fine, I want to put a new card on file to use). It's now Sept. 19th. |
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| Post 298 • IP flag post | ||
 Collector
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lawguy1977 private msg quote post Address this user | |
| Just to thrown in my two cents, I submitted 5 books at Amazing Las Vegas Comic Con on June 16, all 5 to be pressed and 4 of them to have VSP. They have not shown up in my dashboard yet. I did call customer service last week and was told that pressing is taking "12-14 weeks" and that I should see them in my dashboard by the end of this month. Hopefully that's the case considering my submission included my copy of Detective Comics #359. |
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| Post 299 • IP flag post | ||
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Moderator
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Jesse_O private msg quote post Address this user | |
| @Paint_Monk I believe that an order stays "submitted" until it gets to grading. I believe you sent yours in for pressing, so "submitted" would be the status the whole time they are in the pressing phase. You could, theoretically, be out of pressing and waiting to get graded. This is one of the things they want to make easier to track. CBCS has their own internal tracking system that is not available to submitters, so they do know where your comics are. | ||
| Post 300 • IP flag post | ||
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Collector
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Paint_Monk private msg quote post Address this user | |
Quote:Originally Posted by Jesse_O Thanks, that's pretty much what I gathered from all the running around to get information. Now my only issue remains the fact that they were turned in on June 1st and not even input until July 16th. If they use the "inputted" submission date (which would be crazy) that means I've got an extra 45 days to wait. I get it that it takes a week or two to enter orders from cons, but 45 days? I don't buy that for a second, unless something is majorly wrong in the system. |
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| Post 301 • IP flag post | ||
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COLLECTOR
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dielinfinite private msg quote post Address this user | |
| My order for two standard moderns with pressing, Received May 3rd, have just been completed and are preparing for shipping | ||
| Post 302 • IP flag post | ||
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Moderator
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Jesse_O private msg quote post Address this user | |
| @Paint_Monk I'm not 100% sure of how orders are entered, but I have pieced together a theory that fits the facts as I understand them. So, bear in mind, this is just my understanding and I could be getting it wrong. First off, I do know that there are two systems for tracking. There is a public system (the one we can see) and the in-house system. It is my understanding that they are not connected. I know people who are involved heavily in cyber security. When I asked them about this, it sounds like this is a recommended practice. It makes hacking or attacking the internal system that much more difficult. Once that is understood, the rest becomes more clear. I believe this is the flow. Your order arrives in the receiving room regardless if it was submitted at a con or mailed in. Everything starts there. Your comics are checked against your order and each comic has a barcoded sticker placed the sleeve. Your order then gets sorted and placed in a vault. I imagine that the internal program has spot for location so that they know what area of the vault to look in for your order. At the very least, there must be some system to track where the are in the vault. From there, they proceed through the system and are tracked internally with the barcode. But after they are entered into the internal program, they need to be entered into the public program. Now is when it gets the delays. The actual start date is the day they are received in the internal program. That is the next business day after they are received by mail or the Wednesday after the close of a con. But the public date, the one we see, will be when they are actually entered into the public system. That date has no bearing on your actual submission date. The reason it takes so long to enter some orders is because of the tiers. Obviously 2-day modern, quickstream, Rapid and one day tiers need to be entered first because of the shorter TAT. Then, Modern, Expanded, Consumer, Art and Raw would need to be entered. And last, you guessed it, any books sent for pressing. Now, since people send their books down to Florida for pressing, who or how they get entered into the public system is a mystery to me. I have a feeling that Dallas handles all the public information. So, does Dallas get a print out of orders received in Florida or do they actually send a stack of submission forms to Dallas once a week?? I have no idea, but there could be a sizable delay in this part of the process. I realize this doesn't explain 45 days to get your books entered, that does seem excessive, but I hope it helps. And again, I'm not 100% positive on this, but I'm confident enough to post it for consideration. |
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| Post 303 • IP flag post | ||
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
| any one know how long it takes your dashboard to be updated with grades from the time it shows its in SHIPPING status? | ||
| Post 304 • IP flag post | ||
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COLLECTOR
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dielinfinite private msg quote post Address this user | |
| @GAC Grades become available once the order is moved from “Shipping” to “Complete.” For local orders that’s usually a day after the book enters shipping. If you used the CBCS Canada service that time might be different | ||
| Post 305 • IP flag post | ||