Are CBCS numbers down?7710

Originally Posted by Randomdoge
Hey there folks im wondering if there's something going down on customer service numbers I've called both and both said the same thing , that they're not available at the moment i also called yesterday (only the toll free number). Im trying to call because they made a mistake on my comics with the labels on top of the slabs

Originally Posted by Randomdoge
@Darryl_H just these two they have the top of the labels switched (the thin strip) the asm has dark nights metal and dark nights metal has asm

Originally Posted by Wraith
Quote:

Originally Posted by Darryl_H
Quote:

Originally Posted by Randomdoge
Hey there folks im wondering if there's something going down on customer service numbers I've called both and both said the same thing , that they're not available at the moment i also called yesterday (only the toll free number). Im trying to call because they made a mistake on my comics with the labels on top of the slabs

How many labels are incorrect?

We have hired customer service, and they are working their butts of to get caught up, and they walked into a mess, and it is taking time.

That said, my apologies for this issue, and we will correct it for you

out of curiosity as it's one of my concerns they prevent me from slabbing currently, do cbcs cover postage costs incurred correcting errors made in the slabbing process? For international customers like myself this is a big issue if I should need to resend errors in slabs at my own expense.

Originally Posted by dielinfinite
Quote:

Originally Posted by Wraith
out of curiosity as it's one of my concerns they prevent me from slabbing currently, do cbcs cover postage costs incurred correcting errors made in the slabbing process? For international customers like myself this is a big issue if I should need to resend errors in slabs at my own expense.

In the past, I have been asked to send the receipt for my shipping costs via email to Customer Service after they've told me they would fix the issue. The most recent such interaction, just a few weeks ago, a check for the shipping costs was sent a week or two after I'd received my fixed books.