Issue with the order and lack of contact from Customer Service21506
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by DrWatson Hahhahaha If you're wondering what that laugh sounded like: |
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| Post 26 • IP flag post | ||
 would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Rubbersuitman Don't apologize. That's how most members got here.  Looks like Wade is on it. Nice having CS in the forums now. Hope it's not counterfeit, as he suggested it may be. 🤞 |
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| Post 27 • IP flag post | ||
 Collector
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poka private msg quote post Address this user | |
| I guess we just have to live with CS is not CBCS's strongest side. If they wanted to do something about it they have had many opportunities over the years - but no | ||
| Post 28 • IP flag post | ||
 past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
| I'd like to point out that in one of my above posts I managed to work in - in context - both cockwomble and douchbaggery Working those in throughout the year might become my resolution  |
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| Post 29 • IP flag post | ||
 I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by poka Yes, I have never understood why CBCS just doesn't go to the Customer Service store and pick up a few more trained employees who give a shit about their job. Boggles the mind. |
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| Post 30 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by KatKomics I may have even been demonstrating cockwombleness..... |
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| Post 31 • IP flag post | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by KatKomics Yes, your skills are quite impressive. That said, I nominate you to be the official board cockwombler. |
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| Post 32 • IP flag post | ||
 It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by DrWatson Agreed. And it didn't help when they transferred their best CS person "Cynthia" over to the sports card division. That gal did what 3 other people get done. Mr. Loggins does a good job. But it's like a wise man once said, "you do good work, just not enough of it"..... |
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| Post 33 • IP flag post | ||
 CBCS Sales DudeA.K.A. Clockwood |
Cody_Lockwood private msg quote post Address this user | |
| I see that Daniel and Wade have already been tagged, they are the best to talk about Manga with. However, feel free to reach out to me with any questions or concerns. As the lead CBCS Sales Rep I can help with any and all of your grading needs. This goes out for anyone on the forum. CLOCKWOOD@CBCSCOMICS.COM I'll look up your contact information and send you an email as well. Let's look into this a little closer and see what happened and what the beast solution is. Cheers, Cody James Lockwood |
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| Post 34 • IP flag post | ||
 CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| @Rubbersuitman I checked in the system notes and the copy you submitted was identified as a counterfeit. The marketplace is saturated with counterfeit copies of key Manga books. Looking into our procedures on this has brought up the need for us to better communicate this to customers when it happens. We will get a procedure in place to fix this going forward. Thanks for bringing this to our attention. |
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| Post 35 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| What does CBCS charge if something is rejected? It would make sense to charge something, given the amount of time that was spent processing the package, determining it was counterfeit, and shipping the item back to the customer. | ||
| Post 36 • IP flag post | ||
 CBCS Finalizer
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Wade_Story private msg quote post Address this user | |
| @flanders For items that are determined counterfeit or of questionable authenticity we charge a full grading fee. The authenticity check is part of the grading service. The same applies to signature verification if a signature fails (for the signature fee). If it is something we are unable to authenticate due to other reasons (such as not enough info available), this changes. Don’t quote me, but in this instance I don’t believe we charge a fee at all. For other rejects, like a grade screen- $8. |
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| Post 37 • IP flag post | ||
 How do I know this? Because I've done it myself.
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lawguy1977 private msg quote post Address this user | |
| I don't disagree with that business decision, but where would the submitter find that disclaimer on the CBCS website? Bad enough he ended up with a counterfeit book, but then getting charged without being advised of that risk seems to pour salt on the wound. |
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| Post 38 • IP flag post | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
| I don't know what one would expect. A service was performed, but they're obviously not going to grade a counterfeit item. I know the cgc has graded counterfeit books in the past and printerd COUNTERFEIT on the label. However, with label swapping among cgc slabs a real thing, I wouldn't even go down that road. It's similar to the INCOMPLETE automatic 0.5 grade, but with that at least you get a slab and a label. Albeit, the book isn't a fake, just missing pages or pieces. |
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| Post 39 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
| will have been ages ago but last time I remember this popping up was with the "Morty" comic that came in was is a DVD set?? glad they will put a procedure in place to deal with this in the future!! |
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| Post 40 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by DrWatson I'd expect them to charge a lower fee since there's no materials cost without encapsulation. |
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| Post 41 • IP flag post | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
| There's no materials cost in pressing either, but we still pay for that. | ||
| Post 42 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by lawguy1977 It's probably next to the one that says "if the first sig on a multiple signed book fails verification, they all fail, so we stop there...but we still charge you for all". |
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| Post 43 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by Sigur_Ros Disappointingly, this was accurate at one point. Hopefully CBCS has stopped being so ridiculous. |
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| Post 44 • IP flag post | ||
 Not trying to be an ass since February 12, 2020.
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HulkSmash private msg quote post Address this user | |
Quote:Originally Posted by KatKomicsI have one that I want graded. From my understanding of mixed internet findings is that the Morty comic has a variation in the print quality and staple placement after the initial release of the dvd. The fact that “counterfeit” copies of the dvd exist leads to the assumption that the comics is counterfeit due to the print quality. From what I’ve found; The comic was not included in every copy of the dvd and is unknown if an additional print was done since they were not noted as such. One theory is that if all copies are legit it would be possible that the original file was lost or not available and additional prints created by coping an original giving the lower quality look. Or it could simply be that a secondary supplier provided a different quality product. I’ll have to find the break down. It’s interesting if anything. The suspect copies would have been included in dvd boxes with covers that seem “off”. Like the back cover scene has a full background but the bottom is cutting off objects like feet as if a text box was supposed to be there or the layout changed or was altered. |
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| Post 45 • IP flag post | ||
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Not trying to be an ass since February 12, 2020.
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HulkSmash private msg quote post Address this user | |
| The Good Morty Found it. It’s an interesting read on kaptainmyke. |
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| Post 46 • IP flag post | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by flanders Instead of laying the fault at CBCS's feet, the attention should be turned on the sellers of counterfeit items and the buyer should be seeking remediation from them as opposed to shooting the messenger. |
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| Post 47 • IP flag post | ||
 Collector
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CapCityComics private msg quote post Address this user | |
| I can't recall eBay's return policy on items deemed counterfeit, though I certainly hope the OP finds a satisfactory resolution from the original seller there. | ||
| Post 48 • IP flag post | ||
 Apparently, I am easily annoyed.
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Rbolton private msg quote post Address this user | |
| Bailiff, whack his PP! | ||
| Post 49 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by DrWatson Ok, then help me here... If I take a book to multiple cons and collect 10 sigs then submit to CBCS, at what...$20? $25 a pop? and after say, the 2nd verification attempt they can't authenticate so they stop checking the rest and keep the $250.. exactly which seller should I fault? Because the LCS where I bought the book for $1.99 in the nineties is long gone. Though, I'm not sure how a seller is involved in my original example at all. Also, your apparent claim that sellers are creating policy at CBCS (according to whatever tf you tried to say up there), seems like it couldn't be more inaccurate if you tried. |
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| Post 50 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by CapCityComics Sounds like it's well past the return window. His only hope is if PayPal was involved in the transaction, as their return policy is like 6 months. The problem will be trying to convince them that the book isn't what was advertised. To collectors it's pretty straightforward, but to decision makers looking in from the outside, it will take some work to convince them. It's happened... but it takes work. |
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| Post 51 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by Rbolton I plead insanity! Insanity?! That's right, insanity! I'm just crazy about her!! |
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| Post 52 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by GAC Sanity clause?? |
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| Post 53 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by KatKomics There ain't no sanity clause! |
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| Post 54 • IP flag post | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by Sigur_Ros It doesn't matter what I say. You only chime in when you want to have a poke at CBCS. You don't like their customer service. You don't like their policies. I'm really not sure why you frequent the boards. My guess is it's just misery trying to find some company, either that or sour grapes. Either way, from where I'm sitting, I wouldn't want to be you. |
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| Post 55 • IP flag post | ||