All 8 books mislabeled no response please help18815
 Keep your $6.87 bro... not even saving tax with that.
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Cli4dR3D0g private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad His name was Steve something? |
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 Collector
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teacha777 private msg quote post Address this user | |
| Sorry for your misfortune, I’ve received literally hundreds of slabs from CBCS and a little less CGC never had a label error. Just newton rings and the occasional loose slab from cgc. Only Cbcs issues I had were scuffs on the cases. | ||
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Collector
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Nchatzi7 private msg quote post Address this user | |
| Just stop using their service..I know I did.. One submission, terrible customer service..they didn’t see me after that..ever..period.. |
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 Collector
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poka private msg quote post Address this user | |
| I am just wondering - who is in charge of quality control - or is that function not operating? | ||
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 You can't get good wood on the ball every time.
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HotKeyComics private msg quote post Address this user | |
Quote:Originally Posted by poka  |
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Collector
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poka private msg quote post Address this user | |
| quality control = client sent 8 books in - we check that 8 books are being returned | ||
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 No rust here...
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by HotKeyComics  |
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 would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by poka The correct 8 books* |
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Collector
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poka private msg quote post Address this user | |
Quote:Originally Posted by Sigur_Ros No original statement was correct as it appears to describe the facts |
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 Collector
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Cardzguy private msg quote post Address this user | |
| I have just received mislabeled slabs also and can not get a response to emails or phone messages. Any suggestions? | ||
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Collector
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poka private msg quote post Address this user | |
Quote:Originally Posted by Cardzguy Sorry to hear. We have tried many times for CBCS to take more actions in relation to customer services incl the moderator being able to have direct contact with client service like CGC does. Unfortunately, to no avail. Only suggestion is to keep trying |
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by poka They were the correct 8 books. Not always the case at CGC. |
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Collector
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poka private msg quote post Address this user | |
Quote:Originally Posted by Sigur_Ros Sorry but don't understand your statement. Which 8 correct books are you referring to? |
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Cardzguy Per this thread, send them back with an explanation and all contact info. You will not get customer service to respond. They just don't bother. |
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You can't get good wood on the ball every time.
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HotKeyComics private msg quote post Address this user | |
| I really don't understand how they haven't put ANY of the multiple price increases towards customer service. At this point its just negligence and lack of care. Its too bad, they had a real shot and window to take a big chunk out of cgc and they failed. |
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 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| Try the CBCS Instagram? It seems like there is someone responding from CBCS there |
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 Collector
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Contact630 private msg quote post Address this user | |
| As an update, someone from support contacted me and sent a return label. I sent them back this week-fingers crossed. And I still have 10 additional books with them but after this I’m going to switch over to CGC. I needed autos verified. | ||
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 Collector
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Murm private msg quote post Address this user | |
| @Contact630 Just an FYI CGC does not offer signature verification services. | ||
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No rust here...
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Nearmint67 private msg quote post Address this user | |
Ok, so I recently got this book back from CBCS  There is nothing on the label regarding the 1st appearance of the new Toyman (Jack Nimball)as it should have. I sent CBCS customer service an email Monday and again on Tuesday. Received a reply on Wednesday stating that there is no error on the label. So I sent them some pics of a CGC graded copy showing the information on the label.   The response was that CBCS doesn't follow the information from CGC, but they agreed to add that information on a new label anyway, and provided me with a return shipping label. Much appreciated. It will soon be packed up and dropped at the USPS to be shipped back to CBCS for them to redo the label accurately. This should not be an issue. IMO the persons that are supposed to do the research to find out all pertinent information about each book they are about to be encapsulate, has the accurate and complete information put on the label. ESPECIALLY when their is a 1st Appearance of a character in the book.... That's just my opinion of course.... |
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Collector
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Contact630 private msg quote post Address this user | |
| Agreed that should not be an issue with the label | ||
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Collector
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Contact630 private msg quote post Address this user | |
Quote:Originally Posted by MurmonsterQuote: Originally Posted by Murmonster@Murmonster That’s the downside and why I stuck with CBCS until now. |
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| Post 46 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by poka The 8 the OP brought up. |
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 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 Is it maybe because he only ever appeared in 3-4 comics? |
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No rust here...
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Nearmint67 private msg quote post Address this user | |
| @xkonk No sure why, but a 1st appearance is still a 1st appearance. I shipped it out yesterday. Hope to have it back before Christmas. A friend of mine has several books that he recently got back from CBCS with label issues and he frustrated, but doesn't have the energy to go through the hassle of returning them to get them fixed. I am trying to encourage him, as they will definitely fix label issue if you are persistent, as they should. Too bad we have to go through the process, but people are not perfect. |
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No rust here...
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Nearmint67 private msg quote post Address this user | |
| @xkonk Some day DC may decide to use Jack Nimball in another series or put him in a movie or tv series. Then it will be important for prospective buyers.... |
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Collector
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Contact630 private msg quote post Address this user | |
| @Nearmint67 he should just keep emailing them. customerservice@cbcscomics.com I corresponded with Cynthia V. These are part of my PC and I thought about not bothering but then my time and money would be wasted. It’s worth the effort. We all make mistakes, it’s all about what you do after that. Cbcs will certainly get my feedback for the good and the bad. | ||
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 Collector
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cesidio private msg quote post Address this user | |
| I hate to say it, but if no response 3 choices: keep them, send them back, and or get a law firm involved. Unless you live in Texas this is a federal matter which could take years to resolve. If it were me I'd just send them to the other guy afterwards send and email to cbcs telling them how dissatisfied you are with cbcs customer service and that they may have lost a customer for life. | ||
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 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| Getting lawyers involved for mislabeled books is rediculous...especially for 8 labels. I would send the books backs with a letter explaining the error, but that's just me. |
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 Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by GAC Exactly like this. |
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 Why just the women? I like bears.
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Gaard private msg quote post Address this user | |
Quote:Originally Posted by GAC This is what I'd do, also. But, depending on the mood I'm in at the time, I might include some colorful language in the letter. |
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