All 8 books mislabeled no response please help18815
 Collector
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Contact630 private msg quote post Address this user | |
| @Nearmint67 he should just keep emailing them. customerservice@cbcscomics.com I corresponded with Cynthia V. These are part of my PC and I thought about not bothering but then my time and money would be wasted. It’s worth the effort. We all make mistakes, it’s all about what you do after that. Cbcs will certainly get my feedback for the good and the bad. | ||
| Post 51 • IP flag post | ||
 Collector
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cesidio private msg quote post Address this user | |
| I hate to say it, but if no response 3 choices: keep them, send them back, and or get a law firm involved. Unless you live in Texas this is a federal matter which could take years to resolve. If it were me I'd just send them to the other guy afterwards send and email to cbcs telling them how dissatisfied you are with cbcs customer service and that they may have lost a customer for life. | ||
| Post 52 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| Getting lawyers involved for mislabeled books is rediculous...especially for 8 labels. I would send the books backs with a letter explaining the error, but that's just me. |
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| Post 53 • IP flag post | ||
 Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by GAC Exactly like this. |
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| Post 54 • IP flag post | ||
 Why just the women? I like bears.
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Gaard private msg quote post Address this user | |
Quote:Originally Posted by GAC This is what I'd do, also. But, depending on the mood I'm in at the time, I might include some colorful language in the letter. |
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| Post 55 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by Gaard I'd leave out the colourful language, but I'm not above putting the letter on legal letterhead. |
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| Post 56 • IP flag post | ||
 " . "
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Davethebrave private msg quote post Address this user | |
| I would return, with letter (“nicely” worded) and with copious documentation in case of further mishaps. | ||
| Post 57 • IP flag post | ||
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Collector
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Contact630 private msg quote post Address this user | |
| Ok CBCS received the books and they are now being put in the correct cases. So far what seemed like a bad scenario is improving. Fingers crossed | ||
| Post 58 • IP flag post | ||
 I'm a #2.
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BigRedOne1944 private msg quote post Address this user | |
| @Contact630 Hope everything works out for ya here.... I really love the New CBCS slabs, but until they address the quality control and the long standing customer service issues, Im afraid I won't be using their services anymore. Its a shame... I had such high hopes for them. |
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| Post 59 • IP flag post | ||
 Collector
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robertofredrico private msg quote post Address this user | |
| Does anyone know if Darryl is still with CBCS? I haven’t seen him post for a long time. | ||
| Post 60 • IP flag post | ||
 If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by robertofredrico No. |
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| Post 61 • IP flag post | ||
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Collector
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Contact630 private msg quote post Address this user | |
| So my books have returned home after 16 months. Although I appreciate them rectifying their mistake with surprising speed they have to really work on their customer service skills and this is why I’m switching to CGC. | ||
| Post 62 • IP flag post | ||
 Collector
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Cardzguy private msg quote post Address this user | |
| 2 weeks ago, I received an e-mail response to my 3rd request for help. It said I would be contacted in 24-48 working hours. Assuming they work 8 hours a day, that's 3-6 working days. It has been 10 working days now and I am again being ghosted. Back to getting no response on how to return the 2 books they switched the labels on. | ||
| Post 63 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
| @Cardzguy It still takes a while after they notice you. Super annoying but eventually  they'll get it done. |
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| Post 64 • IP flag post | ||
 Collector
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grapeape private msg quote post Address this user | |
| Yeah I will not submit any other comics to CBCS. They made an error on my very first transaction, never returned my calls or answered my emails. I had to work with FedEx to fix the error. I gave them a chance. Customer Service cost them my future business. |
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| Post 65 • IP flag post | ||
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Why just the women? I like bears.
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Gaard private msg quote post Address this user | |
| I'm thinking it must be more difficult than I thought to improve your customer service to an acceptable level. But years? | ||
| Post 66 • IP flag post | ||
 I’m not an ant. I’m a rootin tootin Hornet!
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Zombie_Head private msg quote post Address this user | |
| Same I responded to their email and nothing. I’m so tired of CBCS non customer support. | ||
| Post 67 • IP flag post | ||
 No rust here...
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 Just got it back today. They redid the label to read correctly. Too bad they can't just do this the first time and save themselves money and time that could have been spent on our other books in que.....   |
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| Post 68 • IP flag post | ||
 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| I'm not sure if omission of information should be a cause for resubmission. Sometimes characters aren't defined until later. Cgc didn't label my first ventriloquist appearance. In my opinion, it would be nice if they had it. But im not going to send in the book just because of that. In my opinion, the user is just being picky if the information isn't really important. Important being defined as second print or facsimile cover or something that changes the value significantly of a book. |
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| Post 69 • IP flag post | ||
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Collector
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Cardzguy private msg quote post Address this user | |
| Now passing 1 month with customer service not responding to repeated emails for mixing up 2 comic labels......... | ||
| Post 70 • IP flag post | ||
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Collector
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grapeape private msg quote post Address this user | |
| Outrageous. They are going to fail as a business if they are unwilling to fix communication with their customers. Pure dumpster juice in the sweltering heat is how I'd rate their customer service. |
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| Post 71 • IP flag post | ||
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