Missing Comics after being graded...? | CBCS Comics

Quote:

Originally Posted by Davethebrave
I can’t take any posts referencing EGS as a viable alternative seriously.

As for CBCS customer service, I consider it part of the product. It definitely hurts the competitiveness of the product offering overall.

I consider it part of the product as well and if the whole submission process included CS it would be more important (i.e. you need CS to submit). But because it's very possible to submit and get your books back without ever having to speak with CS, I consider it less important. If there's an issue then CS is a pain...I get that. In all my submissions (over 25 subs) to CBCS I've had 1 issue....a label issue. While CS is important, in my opinion, its lower on the list well below Grading, Pressing, VSP and Case etc.

Where's his Bat-package? 24.74K	24.74K Byrdibyrd private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by GAC Quote: Originally Posted by Davethebrave I can’t take any posts referencing EGS as a viable alternative seriously. As for CBCS customer service, I consider it part of the product. It definitely hurts the competitiveness of the product offering overall. I consider it part of the product as well and if the whole submission process included CS it would be more important (i.e. you need CS to submit). But because it's very possible to submit and get your books back without ever having to speak with CS, I consider it less important. If there's an issue then CS is a pain...I get that. In all my submissions (over 25 subs) to CBCS I've had 1 issue....a label issue. While CS is important, in my opinion, its lower on the list well below Grading, Pressing, VSP and Case etc. I agree. It would be nice, though, if they would remove CS from the returns process. CGC did that and I think it's a huge improvement. It's easy to do, includes something to sign that basically says returns CGC determines are not their fault will not be fixed free-of-charge, and then a link to generate a pre-paid label. When CGC implemented the new returns procedure, it must have taken a huge load off CS, and it also makes returns go so quickly for the customer, or at least, they have for me. I haven't had a single problem, and I've had (unfortunately) quite a few returns lately.
	2 years ago	Post 27 • IP flag post

I don't believe this....and I know you don't care that I don't believe this. 75.99K	75.99K GAC private msg quote post Address this user	plus 1 plus 1 plus 1 4
	Quote: Originally Posted by Davethebrave I can’t take any posts referencing EGS as a viable alternative seriously. As for CBCS customer service, I consider it part of the product. It definitely hurts the competitiveness of the product offering overall. I consider it part of the product as well and if the whole submission process included CS it would be more important (i.e. you need CS to submit). But because it's very possible to submit and get your books back without ever having to speak with CS, I consider it less important. If there's an issue then CS is a pain...I get that. In all my submissions (over 25 subs) to CBCS I've had 1 issue....a label issue. While CS is important, in my opinion, its lower on the list well below Grading, Pressing, VSP and Case etc.
	2 years ago	Post 26 • IP flag post

Collector 1.38K	1.38K ticktocktyler private msg quote post Address this user	plus 1 plus 1 plus 1 1
	Quote: Originally Posted by GAC Quote: Originally Posted by mpweigl @50AE_DE They use hard cases at EGS. They are more form fittin the cgc/cbcs. EGS uses cases that can be purchased off Amazon. There is no better grader or case than CBCS. Their Customer Service needs work but they are by far...the best 3rd party grader on the market with the best cases protecting your books...so CBCS does indeed have the best product and best outcome (i.e. read: most accurate grade).
	2 years ago	Post 28 • IP flag post

Collector 24	24 jdante private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Well after my third attempt this month at contacting CS, I finally got a response - sadly on voice mail. The woman said it HAD shipped (no date) and nothing is missing. But no tracking number and no grades...still. I believe some of you who addressed this are correct; some Canadians are left in the dark. Maybe it happens to Americans too? That's a little crappy, if you ask me. Basically, one day they'll just show up at my door. Oh joy. God forbid, Fedex leaves it on my doorstep when I'm not home - while crime is at an all time high. I should really get a Fedex account; kinda dumb not to.
	2 years ago	Post 29 • IP flag post

The apple sauce and pudding were the best part... 39.29K	39.29K Bronte private msg quote post Address this user	plus 1 plus 1 plus 1 4
	@jdante Sign up for a free fedex account. If it works like the usa if someone sends something to you you are notified. BTW fedex is supposed to get signatures from cbcs packages so I don't think they will leave it on your door step.
	2 years ago	Post 30 • IP flag post

I don't believe this....and I know you don't care that I don't believe this. 75.99K	75.99K GAC private msg quote post Address this user	plus 1 plus 1 plus 1 1
	Quote: Originally Posted by Sigur_Ros Quote: Originally Posted by Bronte @GAC Actually they were moving to a proprietary case. I think they already implemented it, but I'm too lazy to go look. Yea, they definitely upgraded their cases. They're still EGS though. Their website says they've partnered with Comic Skin....isn't that the cases you can buy directly from them on Amazon? clickable text
	2 years ago	Post 31 • IP flag post

Collector 24	24 jdante private msg quote post Address this user	plus 1 plus 1 plus 1 2
	Yeah, I was just being cynical. I would assume a fedex account would be linked to any incomings, but only speculating. And I do sign for my comics - but not always. And I have yet to receive a comic back from CBCS, so I wouldn't know, hence the cynicism. I'm sure it'll be alright, now; all of your confirmations have made it clearer. I just have to wait... and wait. But seriously, what if I had The X-Men #1 in this order. Practicing obscurity? Mickey Mantle card sold for $12.6M - Imagine not getting a tracking number for that. Lol @Bronte @Byrdibyrd
	2 years ago	Post 33 • IP flag post

Collector 634	634 Cerebus3000 private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by jdante But seriously, what if I had The X-Men #1 in this order. Practicing obscurity? Mickey Mantle card sold for $12.6M - Imagine not getting a tracking number for that. Lol I imagine if what you are getting returned is a collectable in the $12 M range that you are sending down a small team of dangerous looking ex-military dudes to personally pick up and escort your collectable to it's final destination.
	2 years ago	Post 35 • IP flag post

Collector 24	24 jdante private msg quote post Address this user	plus 1 plus 1 plus 1 12
	@Bronte Absolutely! It's much appreciated, and I think I let that be known. Sorry, if you took it out of context. I was merely painting a hypothetical; a dig at CBCS for not supplying tracking numbers. I've gotten all the love and support from this forum - a terrific alternative from the lack of support some of us are experiencing from CBCS. I got more than I asked for. You all have been very helpful. Thank you.
	2 years ago	Post 37 • IP flag post

would be nice to have a snugger fit. 4.48K	4.48K Sigur_Ros private msg quote post Address this user	plus 1 plus 1 plus 1 4
	Quote: Originally Posted by Bronte @jdante Sign up for a free fedex account. If it works like the usa if someone sends something to you you are notified. BTW fedex is supposed to get signatures from cbcs packages so I don't think they will leave it on your door step. All my deliveries from CBCS, except one, were left on the porch with no knock on the door.
	2 years ago	Post 39 • IP flag post

Doodoo doodoo! Mind blowing stuff, right? 1.73K	1.73K Caffeine_Kid private msg quote post Address this user	plus 1 plus 1 plus 1 4
	You can tell it's a first class operation when their email is @yahoo.com. His enthusiasm presented for the arrival of the new case almost put me to sleep. I never made it to the end.
	2 years ago	Post 41 • IP flag post

Missing Comics after being graded...?18354