Turnaround time 9.017631

Originally Posted by etapi65
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Originally Posted by beastboy1980
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Originally Posted by quick1unc
Its sad that a company with this much volume and making this much money, is unable to get a fully functional and updated website or staff actual customer service on the phone like their competitor:/

dont complain to much then the forum trolls will come and rant you down.

i totally agree they never change there TATS

if they did put up new ones odds are people would never had sent in orders

Complaining on the forum isn't the issue. literally dozens of posts complaining about the same thing over and over and over when you have received your answers is the problem.

You should also look up the definition of troll.

Originally Posted by Nuffsaid111
I am actually OK now with the TAT.
Not because it is 224 days, but because (I believe) it to be accurate.

That is all I have ever asked for - transparency.
If you publish 19 weeks and it's a year - Very very bad.
If you publish 224 days and you get your books back in <roughly> 10/11 months - very good. Accuracy baby.
You've at least provided information for your customer base.

Then your informed customer base can make a value based decision on what is important to them based on the information provided by both CGC and CBCS. Imagine that? - we, the customer, hold the power to make decisions for our own interest(s).

I certainly care what the actual TAT is; but of significantly more importance is that it is accurate.
Then all the complaints shift from accuracy to duration. That's a different discussion/complaint.

And finally - don't tell me help is coming for months and months, then simply apply a new Express initiative as the "help"; and discount everything that was already in queue. That is a seriously bad business decision. People aren't stupid. They know they got shafted and that word "help" was quite disingenuous as it was applied to the new business model.

Originally Posted by Wishing21
Be very careful with the company starting in P and ending in X. Most collectors will not accept their grades. I had several books done with them a few years ago. They did the job quickly. But I later found that they had made mistakes - e.g. missed missing pages. And as I said, the grades were not accepted by other collectors - for good reason as it turned out.

Originally Posted by vernpt27
So if you are having a book both pressed and graded, it looks like it can take three years to get back. Am I reading things correctly here?

Originally Posted by LeeK
I do love popping in here every couple of weeks

Originally Posted by Coltra
I sent a box to the CBCS Canada location a few weeks ago and it was returned to me. Anyone else have this issue?

Originally Posted by KatKomics
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Originally Posted by Coltra
I sent a box to the CBCS Canada location a few weeks ago and it was returned to me. Anyone else have this issue?

CBCS Canada is no longer running. In true CBCS fashion there was no communication about this....

On the plus side....probably fewer submissions from Canada now to help reduce TATs...

Their non existent CS, change in return shipping and splitting orders, crazy TATs, non sensical pricing (VSP) and express has driven me to try the other guys again

Originally Posted by Oxbladder
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Originally Posted by beastboy1980
cgc just lowered TATS for moderns from 82 days to 55

That should wipeout anyone other than committed fans and the devoted folks that can afford express fees.

CBCS royally fumbled the ball CGC handed to them these last two plus years. I wouldn't be surprised at all if the guys behind them, EGS, PGX, etc. Start passing them.

CBCS needs a sugar daddy like CGC got.