Your voice mail box if full17174
 Collector
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TheEbner private msg quote post Address this user | |
| CBCS How to you run a business where you have one phone number and it’s automated to take messages and the voice mail box is full. I would appreciate someone reaching out to me so I can ask how to correct my invoice Ed |
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 PLOD
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theCapraAegagrus private msg quote post Address this user | |
| Oof. | ||
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 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| That's not good. That's really not good | ||
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 Joined The Club
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Steverogers11 private msg quote post Address this user | |
| Damn | ||
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 I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
| thats nuts....its just a singular phone line with an inbox. | ||
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 Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
WOW, this is a first!  |
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 Captain Accident
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the420bandito private msg quote post Address this user | |
| Hsve you tried to contact your regional sales rep? | ||
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 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
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Collector
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TheEbner private msg quote post Address this user | |
| Thanks for those numbers | ||
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 Collector
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sdr2711 private msg quote post Address this user | |
| Regardless... neither company should have a norm where one year to 72 weeks is the average wait time for books. Money is made, hire staff, restructure your approach and satisfy the customers with a better turnaround and product as well as revenue. Come on !!! | ||
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by sdr2711 I kinda agree here. 2 years of "They've been hit hard with subs so we have to give them time" at some point becomes an excuse. Maybe 2 years is not enough time to have implemented an action? In my line of business if I hadn't implemented a response/action to any significant issue within 2 years, I'd be sent fishing (which might actually be ok with me  Ahhhh.... such is the life we live within a (essentially) 2 company industry. If we don't like it - leave. Yea I get it |
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PLOD
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theCapraAegagrus private msg quote post Address this user | |
Quote:Originally Posted by sdr2711 If people keep submitting, I think it's safe to say that they're "satisfied". If it takes a restaurant 2 hours to bring me my order, I can guarantee you that I would not be returning. |
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| If that resturaunt is the only place to eat...you're returning. continued patronage and satisfaction are not the same thing. |
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PLOD
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theCapraAegagrus private msg quote post Address this user | |
Quote:Originally Posted by GAC They're not going to get the message if you continue to patronize. |
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by theCapraAegagrus They have the message....it becomes; what's the cost of doing something about it vs. doing nothing. If a company needs a client to leave to make a change? They need new leadership. |
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| Definitely a difficult topic. Many of us are drawn to the money aspect. And we'll eat crow legs to sustain that money aspect. Until eating crow legs becomes eating the whole crow. Everyone has a breaking point - I don't know where mine is - where the money is not worth the aggravation/frustration/SMH/Dismay/Grief. I haven't hit that point yet, but I gotta tell ya it's not terribly far anymore in this monopolistic environment. 2 years - yea - I mean where are the improvements I keep hearing are going to happen. At some point it's lip service |
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| @Nuffsaid111 Exactly! The expectation is that at some point TATs improve right? What's the expected, reasonable TAT? 8 weeks? Maybe improvement in TATs come when the hobby is no longer as popular. I don't think I like that. |
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| I don't know...maybe there's a new normal now? Maybe the TATs of 6-8 weeks was never going to return. Difficult topic indeed! | ||
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 COLLECTOR
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dielinfinite private msg quote post Address this user | |
Quote:Originally Posted by GAC If there really is that much business to be had then it seems like an opportunity for additional players to enter the marketplace or for current ones to expand. More viable competition would help meet the needs of the market. Sure no one’s flocking to the EGSs of the world but if Lone Star/MyComicShop, Heritage, or other reputable entity began grading books, I’m not sure we could dismiss it so easily. They might also help the current two step up their game in the way you saw CGC suddenly start making much needed improvements after CBCS proved it wasn’t another PGX Additionally, CBCS and CGC can open satellite locations that actually grade books and not just funnel them back to Texas. Aside from the expense, the most common excuse I hear is that it would be difficult to maintain consistency in grading, which is fair. I also think finding a solution to grading consistency is a more solvable issue than the prospect of 2+ year waits for pressing/grading at a single facility going forward |
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| @dielinfinite definitely an opportunity for others to join the market. The trouble with that is in this industry, to be successful, you need that credibility. I'm not suggesting one can not attain credibility but it's really tough out of the gate. We also have to think that maybe these long TATs are not solely based on workload...I'm sure supply issues are a huge factor as well. It's possible there are books already graded waiting for slabs to arrive. |
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by dielinfinite That would be pretty cool. CBCS already has a central location, so how about east and west satellite locations? Quote: Originally Posted by GAC I've wondered about that, too. In addition to supply issues, there could also be square footage issues. Given the increase in submissions, does CBCS even have enough space to expand? I'm sure wherever they are was fine 3 years ago as far as space requirements go, but what about now? Do they have enough usable work area to add new stations for new graders? |
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 " . "
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Davethebrave private msg quote post Address this user | |
| It bears repeating that these issues are not limited to comic book grading. They are across many industries. Varying types and degrees. Also, the grading companies are losing business vs. the -potential- business they could have. I have not submitted more than a handful of books over the past couple years because of the combo of a) I rarely sell and b) the wait times. I am sure there are many out there in a similar position, not speculating and not okay with the extended waits. As for competition, any competitors will face even more challenges in this environment. The uncertainty around how much capacity to build PLUS the very high reputation hurdle. Anything a competitor could do can be done more efficiently by CBCS or CGC. The only benefit is the pent-up and excess demand. But that demand (if really existing in large amounts for a NEW competitor) would almost certainly flow back to CGC and CBCS the moment the TATs are brought under control. Not a great position to be in if you are the newcomer… your business could evaporate in an instant and is mostly under the control of your competition. |
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 Collector
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etapi65 private msg quote post Address this user | |
| MCS should start a grading company...that reputation hurdle is high and I think they're in-house graders are already there (or close to it..perhaps a bit too cautious in their grades). | ||
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 I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
| @etapi65 That would be great if you wanted all your 9.8s to come back as 9.4s, 9.2s, and even an 8.5 now and then. | ||
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 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by Davethebrave Great summation…And, if one thinks about it, kind of applies to CBCS with their own tight rope of how much do we continue to ramp up, where do we apply resources, how do we maintain QC, how much market share can we gain, when does this grading boom end, when the grading boom ends how many lives do we disrupt with layoffs, etc. As to if and how much supply chain issue are at hand here, I do not know, but I have no doubt that it has played a roll. How many times over that past two years have we seen our comics coming back from CBCS with different protective bags? I can identify at least 4 different bags which may suggest that there may have been multiple occasions where CBCS may not have been able to ship out since they could not get something as simple as a protective outer bag. |
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @etapi65 - nice in theory, as I think MCS does a great job at what they do. But it is also a bad idea to have the sales agent also be the grading agent. @DrWatson alluded to MCS habit of purposeful under-grading of raws. Great for the buyer, bad for the seller. Imagine the opposite could be true when encasing there own product to get those extra $ that 9.8’s and beyond get. Those inherent conflicts of interest are eliminated with 3rd party grading companies. | ||
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 Collector
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ShoddyShortBox private msg quote post Address this user | |
Quote:Originally Posted by etapi65Quote: Originally Posted by DrWatson Lone Star is the most conservative grader in the business because they have to sell the comics they grade. They have only 56 9.8 and 213 9.6 self-graded raws for sale, the rest are slabs. |
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 Collector
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CatCovers private msg quote post Address this user | |
| @Davethebrave Concur. At some point, either because of diminished demand or because CBCS and CGC expand their capacity, TATs will fall, and additional players in the market would suffer the worst of the fallout. Over the long term, I don't think there's room for more than two grading companies to have sustained success. | ||
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 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by dielinfinite If LoneStar (mycomicshop.com) were to simply start putting a tamper-evident sticker on their bags...they would be a grading entity. They are literally a 10 cent sticker away from being recognized as a grading entity. A very tight grading entity and for in-house use only at the moment...but with that sticker you would start seeing listings for "MCS graded" the same way you see listings for CBCS Graded or CGC Graded. It's literally a 10 cent sticker away. |
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Davethebrave Good point. It's one thing to start a business because no one else is doing it well. It's another thing to start a business based on two companies doing it well enough that they are over-flowing with demand. That's hard to compete with and your customer base will not be limited to, but will include, the most disgruntled, most impatient and least loyal participants in this industry. |
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