2 months since sent book in16545
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MrESauce private msg quote post Address this user | |
| It's been about 2 months since I gave CBCS my book to get 2 signatures verified in person at a con, I still have gotten no confirmation that they even have my book. All I have is my pink slip with no order # just my info and what I want for the book. Not even a signature or name with the person I worked with. Is this normal? Thanks Edit: I am not worried about turn around time just the confirmation email, call, text, whatever. I don't know if getting signatures verified is delaying it or not. I'm fine and don't care about a long turn around time just when I'm getting the confirmation email. |
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Broker1 private msg quote post Address this user | |
| Yep. | ||
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Sebastsk8 private msg quote post Address this user | |
| Same here, the rep had told me I'd receive a confirmation email once it was received(roughly a month he said) and nothing at all yet over 2 months later. Not really sweating it much as I know the TAT will be roughly 20 weeks or so probably, but would be nice if either A) the reps actually gave accurate information or B) if that info is accurate, it's followed through on. I like CBCS, I appreciate higher ups being involved with their member base etc and listening and being interactive, and I like the cases and prices etc, but when it comes to customer service...something really really needs done. It's to the point where I'd expect people to start not using the service for that alone. IMO, all it would take for me is 1 book lost or damaged and the usual no response from customer service for a few weeks and I'd never return. |
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MrESauce private msg quote post Address this user | |
Quote:Originally Posted by Sebastsk8 I agree it needs something do about that service. My book is a double signed Sandman #1 and if it's gone thats gonna ruin my next couple of months |
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semperfi_ny private msg quote post Address this user | |
| It will be awhile. I sent in 5 comics in September. They didn't show in Processing until November. Usually about 8-10 weeks from the date you submit them in before they get to them (unless you pay for a quicker turnaround). | ||
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MrESauce private msg quote post Address this user | |
Quote:Originally Posted by semperfi_ny Did you send them through the mail or in person? I sent mine in person |
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Sebastsk8 private msg quote post Address this user | |
| @semperfi_ny they were con drop offs directly to cbcs, I don't even expect they get to them immediately but an email of "your books have been received" would be nice. And I will say also, the receipt they give you is shady as hell. If I didn't already know they were a reputable company I'd probably be like wtf? No way to track the order at all? Just a piece of paper saying what books they were, insured value and how much I paid? That gives very little confidence in the process. A more modern computerized submission process would probably even save the reps time as well as look more professional and probably lend towards better tracking(could have books marked as received at the con once submitted, changed to processing once received etc) and it's not like something like that is that involved to make happen. |
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semperfi_ny private msg quote post Address this user | |
Quote:Originally Posted by MrESauce I sent mine through USPS Priority Mail with signature verification. |
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etapi65 private msg quote post Address this user | |
Quote:Originally Posted by MrESauce Yes, this is normal. |
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 I live in RI and Rhode Islanders eat chili with beans.
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esaravo private msg quote post Address this user | |
| Yawn, nothing to see here that hasn’t already been said almost weekly on the forums. | ||
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MrESauce private msg quote post Address this user | |
Quote:Originally Posted by esaravoit my first time using cbcs and I didn't see any formus about specifically about con drop offs. I don't really look at the forums in here cause I don't normally do grading stuff. |
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etapi65 private msg quote post Address this user | |
Quote:Originally Posted by MrESauce Please check out the turnaround thread here You'll see a lot of recurring complaints about submissions and communication from CBCS. People have every right to be irritated and ask questions about these continued issues. However, the questions are largely answered and the response is pretty much always "we know it's a problem, you're just going to need to wait". While not satisfying an answer, it's an answer. They have your books, they're just really bogged down. Additionally, con submission do seem to (in my experience) take longer to hit the dashboards. You should assume 25-30 week turn around time, from the time they receive it in Texas. Con submissions are usually received in Texas by the end of week AFTER the con ends. The clock on the turnaround time begins when they get the package with your books regardless of whether or not it's been officially entered. You've got 17-22 weeks left before you should be expecting your book back and might be another month for it to hit the dashboard as received/processing. Welcome to the forums. |
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 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by Sebastsk8 Are you literally complaining about a receipt? We can ignore that you can track your order electronically when you make an account on the CBCS website with the email address from your order. Or that you can make the order online before you go to the convention. What's shady about a receipt, which you get when you buy anything in person pretty much anywhere? |
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MrESauce private msg quote post Address this user | |
Quote:Originally Posted by xkonk Hi I think I can answer that. At least to me the receipt doesn't have sufficient info for leaving a book with them. I understand that it works for their records but as the customer it leaves something to be desired. If could have one thing that would be very easy like the name of the guy who did the transaction with so I know who to say handled my book Incase something happened. But since it's not being shipped in like people normally do there are no tracking #s to tell if the book even arrived at the facility. It just feels like you left your book with no way to get any sort of info about it. |
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Sebastsk8 private msg quote post Address this user | |
| @xkonk the order does not show on my account, maybe it will after its marked received? Not sure. Due to changes this year with pricing and the flurry of people canceling etc, having a preprinted sub slip was kind of out of the question. Didn't even know who was going to be there when you got there, or one day to the next. Or some people when they'd even be signing(a couple only signed for like 1 hr per day). The receipt literally has no info on it. No name of who checked the books in, no kind of way to track the books by order number or anything like that, no transaction # or way to track payment, basically you could nick a pink slip and write some stuff on there and have it look the same. Normally receipts will show price, items purchased, who performed the transaction, time and date etc, payment type and everything else relevant. If you've seen one of these slips you'd know it's nowhere near that. |
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 I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
| took about a month for confirmation email to come in for me and it be added to my account. it too got submitted at a con. though no signatures. just be patient. | ||
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Sebastsk8 private msg quote post Address this user | |
| @power_struggle55 that's what the rep told me was roughly a month, although it's now been almost 2 1/2 months and nothing. I'm not all that worried about it like I said I know the TAT is much longer, just wish there was some consistency with what they say and what actually happens. As a production manager of a large company, I never make promises to customers or tell them a time frame if I'm not pretty much 100% sure it will be correct. |
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Pandorasdad private msg quote post Address this user | |
Quote:Originally Posted by MrESauce First time? I have two books that were sent in on June 4th that have been in grading since October. At this point, I don't even try to look for a status anymore. Those books are in God's hands. |
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I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
Quote:Originally Posted by Sebastsk8 they told me around 2 weeks. even then I didnt go crazy. they are probably backed up. if you submitted it at a con, yours is with the others. so its safe. just havent been put into the system |
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cesidio private msg quote post Address this user | |
| Minimum 6 months. Be patient. Little thing set everyone back last year. Cbcs is a reputable company. I have 25 books out right now. One is a double singed death of wolverine. Sent in at Monroe pop fest. Also have 2 at cgc sent around same time. Everything from auto parts to paper is backed up. Be patient | ||
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Sebastsk8 private msg quote post Address this user | |
| I'm not upset about the TAT, I know it is what it is and don't expect them back til maybe late spring/early summer. My issue is more of what everyone complains about - communication. It is what it is, I just think they'd do very well if they could sort that part out - the biggest reason I see people submit to CGC instead of CBCS is that issue. Fix that one, and it could be a very good thing for the company. | ||
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I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
| i wont be surprised if I havent gotten my submission back before I do my next submission (plan on doing 4 or 5 in June). I feel having a graded comic and increase in value....is worth however long it takes. | ||
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MrESauce private msg quote post Address this user | |
| I think I should clarify, I'm not worried about turn around time. I'm more worried about the confirmation that they have my book. I already understand it will take a while for my book to get back but I don't know if the fact that I'm getting signatures verified would hold up the confirmation process. I just wanna make sure that they have my book in their hands an that they can actually contact me | ||
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I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
| I get it. I felt the same way till I got email. you said you submitted it at a convention. So its secure. I remember seeing them putting my submission in a box with others at a convention. them having box with them at all times. dont contact them. you'll either wait for nothing or be told the same thing we've said: -they are swamped -it takes a while |
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If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by Sebastsk8 Yeah, that's how it should work as long as you have the same email on the order as you do your account. @MrESauce if you physically handed them your books, and you physically received a piece of paper saying what books you gave them, then they have your books and they're being processed. You have a paper trail for it. They aren't being processed at a speed that people are happy with, given the many posts to that effect, but they're working through the system. Signature verification shouldn't affect the check-in time but it will affect the TAT. I haven't been following CBCS forever, but I can think of maybe literally one time that it seemed they lost someone's book. I'm not even sure about that because I don't remember a resolution. USPS or FedEx has lost books, and a couple times CBCS mailed a book with the wrong order (as CGC has done), but they essentially don't lose things. |
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 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @MrESauce - Welcome to the forum. Unfortunately, between the pandemic, cgc raising prices, and massive amount of comic speculation, CBCS has been absolutely slammed this year and each month, they have been receiving substantial record amounts of new submissions with each month breaking the previous months record. It has not at all been uncommon for the confirmations of receipt by CBCS to take several months. They have been hiring on the Cust serv side and other departments. Just be patient. Cheers. |
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I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
| I knew what I was getting into when I submitted. knew it would take a while. was told less then 2 weeks when got confirmation. was a month but not surprised and fine with it. there are a lot of us on this board. if we alone send in stuff around the same time....theyd be swamped. I know there will be a long wait till they get to my submission (Mighty Morphin Power Rangers #9 virgin villain variant) but i know....im sure there are better comics to be graded |
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Terry88 private msg quote post Address this user | |
| Priceless. | ||
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Hoarding_Comics private msg quote post Address this user | |
| This never used to be a problem. It used to be I could send a stack of books and I would see them showing as received and my CCard would be charged. It might take a months for the books to be graded but I would know they got them and they were paid. I dont know when the issues started because I sent in very few books in 2020 but the 2 orders I sent in 2021 both took months for me to actually be charged. This new practice causes 2 problems: 1) without some acknowledgement that an order has been received and undamaged there is no way for a sender/customer to know if they need to make any kind of claim with the post office, Fedex, USP or whoever they shipped with. 2 months later is 2 months to late. 2) I know there are planty of people that send in more books then me but my orders are generally $300-500 and pre-Covid I would have 5 or 6 orders a year. I suspect most people would agree that having 2 or 3 orders of $X00 each with charges floating out there never know when they will decide to process the payment is a really dangerous thing. What happens when some new process allows them to triple the number of books graded and they process 3 orders from someone int he same week that were sent in months apart? Someone's bank account is going to get wrecked. This is a problem and needs to be fixed. Im not complaining about turn around time. that is what it is, but CBCS has an obligation to acknowledge an order has been received and charge the customer for it so they are not left hanging with a bill over their head and no idea when its going to drop. |
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 Thank you sir. May I have another?
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Siggy private msg quote post Address this user | |
| And no one can go home until every package delivered daily is checked for damage and processed. I imagine their workload has increased by a huge factor, and that affects everything, not just TaTs. Kind of like ordering a pizza at 11am on a Wed in June vs ordering one at 6pm on a Monday in November. It's gonna take a little longer for the Monday pie. |
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