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Collector tylerindo private msg quote post Address this user
I see the last thread was locked. I spoke to someone at CBCS and they told me that if your status hasn't been updated from Submitted for more than 60 days then the order is considered lost. I hope this isn't true but the lady at the Oakville office told me this earlier today when I phoned.
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Collector Paulbg2000 private msg quote post Address this user
That can't be true, mine was over 60 days before it was entered into the system.
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Collector tylerindo private msg quote post Address this user
I'm just telling you what the lady at the Oakville office told me a few hours ago.
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Collector Rongro private msg quote post Address this user
Jesus, i hope thats not true. Scary thought
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Collector Happyfacecomics private msg quote post Address this user
Then ALL MY NOOKS ARE LOST ……..
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Moderator Jesse_O private msg quote post Address this user
Quote:
Originally Posted by tylerindo
I'm just telling you what the lady at the Oakville office told me a few hours ago.


The Oakville office? What number did you call?
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Collector Jprez111 private msg quote post Address this user
Just had a submission that changes to processed after close to 80 days
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Collector Josh7945 private msg quote post Address this user
Ouch. My books are long gone then. I guess I need to call.
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Moderator Jesse_O private msg quote post Address this user
As far as I know, the Oakville office is just a spot to mail books to in Canada. They just stockpile them until Paulus gets there to get them to Dallas. If you talked to Oakville, could they have been referring to packages sent to them to send to CBCS?
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Collector tylerindo private msg quote post Address this user
@Jesse_O the oakville number list on the website or google.
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Collector tylerindo private msg quote post Address this user
Quote:
Originally Posted by tylerindo
@Jesse_O the oakville number listed on the website or google.
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Suck it up, buttercup!! KatKomics private msg quote post Address this user
Quote:
Originally Posted by Jesse_O
Quote:
Originally Posted by tylerindo
I'm just telling you what the lady at the Oakville office told me a few hours ago.


The Oakville office? What number did you call?


exactly - there is no "Oakville Office" i.e. no CBCS staff at that location

if the 60day thing is real (I don't think it is) I don't think it applies to CBCS Canada - it can take that long or longer just to get from Oakville to Dallas
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Collector tylerindo private msg quote post Address this user
+1 844-384-4777 is the number I called. It's the one with the 2.4 star rating on Google, or did I call the wrong number?
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CBCS Darryl_H private msg quote post Address this user
Quote:
Originally Posted by tylerindo
I see the last thread was locked. I spoke to someone at CBCS and they told me that if your status hasn't been updated from Submitted for more than 60 days then the order is considered lost. I hope this isn't true but the lady at the Oakville office told me this earlier today when I phoned.


This is incorrect, and apologies for the incorrect information being given.
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Collector tylerindo private msg quote post Address this user
Thanks Darryl. I was beginning to worry as I haven't seen an update to my books either since Sept.
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Collector figment private msg quote post Address this user
I have seven orders at CBCS now, sent June through September, and in each case it was roughly 60 days after delivery confirmation that they opened the box and entered the order. As has been noted before this is the point at which they charge your card and the "great loan" begins. One way to avoid the "great loan" is to specify a minimum grade for each issue required for encapsulation. That way they don't know until grading how much to charge you, and when you see the charge appear on your card you'll know they're at grading regardless of what the web site says.
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Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
@tylerindo - You were given some fake news there.
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Masculinity takes a holiday. EbayMafia private msg quote post Address this user
Quote:
Originally Posted by figment
One way to avoid the "great loan" is to specify a minimum grade for each issue required for encapsulation. That way they don't know until grading how much to charge you, and when you see the charge appear on your card you'll know they're at grading regardless of what the web site says


Grade screen adds an additional 90 days to TATs.
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I'd like to say I still turned out alright, but that would be a lie. flanders private msg quote post Address this user
Quote:
Originally Posted by EbayMafia
Grade screen adds an additional 90 days to TATs.


is this more fake news?
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Masculinity takes a holiday. EbayMafia private msg quote post Address this user
Quote:
Originally Posted by flanders
Quote:
Originally Posted by EbayMafia
Grade screen adds an additional 90 days to TATs.


is this more fake news?


Yes.
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Collector Comic_Man private msg quote post Address this user
@Darryl_H I submitted 3 orders to CBCS Canada in Oakville for a total of 49 books. The first was sent August 4th, the second was sent August 16th and the third sent September 19th. All 3 orders are still just showing as "submitted." Not a single update or e-mail. One of them was even "Fastpass." CBCS has not even acknowledged to me that they have my books.

Can you please give me an update as I am really starting to worry. I have not bothered CBCS and have been extremely patient recognizing that you are busy. That said, I bought my membership in good faith and to be perfectly honest- after four and a half months of absolutely nothing I am starting to feel deceived and cheated.

@Darryl_H (or anybody) can you please help me?!
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Collector DVSCHO private msg quote post Address this user
So for modern submissions with no pressing or fast pass what’s everyone experience with TAT’s? Like how far outside of the TAT’s are people seeing? My submission was for 5 comics in June 2021. I can’t seem to get someone actually at the company on the phone. 21-22409A8 Is my order number. I was under the impression when I submitted that the turn around time of 16 weeks was my TAT, not the continuous extensions. Was hoping before I get stationed overseas I’d eat my books back, that didn’t happen and at home on leave and was hoping to get them back and I doubt I’ll see them either. I wasn’t aware they had a fast pass when I submitted at the convention or else I woulda paid for it.
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It was a one trick pony show but always hilarious. GAC private msg quote post Address this user
People need to chill the hell out. Nobodys books are lost.
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Collector JustinMabooty private msg quote post Address this user
It would help a lot if CBCS was more transparent and honest. I'm not saying they are being intentionally dishonest but we see the same questions and paranoia pop up on the forums over and over again which could easily be curbed if they were more forthcoming.
There's no reason they can't put an update on their main page stating an estimate for at least entering received packages into the system, fix or at least explain the overly complicated way to check a sub's status which no one would know to do unless they visit the forums and various other similar concerns. You would think after the 100th time some of these questions were asked, someone would do something to resolve them.
They should really dedicate someone to at least curbing some of the easily fixable issues that leads to people blindly posting and reading about multiple complaints of poor customer service on the forums. Forcing people to go to the forums for basic information that should be available to then be subjected to snarky forum vets that dismiss their concerns isn't good and just increases everyone's frustration level.
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Collector JustinMabooty private msg quote post Address this user
Quote:
Originally Posted by DVSCHO
So for modern submissions with no pressing or fast pass what’s everyone experience with TAT’s? Like how far outside of the TAT’s are people seeing? My submission was for 5 comics in June 2021. I can’t seem to get someone actually at the company on the phone. 21-22409A8 Is my order number. I was under the impression when I submitted that the turn around time of 16 weeks was my TAT, not the continuous extensions. Was hoping before I get stationed overseas I’d eat my books back, that didn’t happen and at home on leave and was hoping to get them back and I doubt I’ll see them either. I wasn’t aware they had a fast pass when I submitted at the convention or else I woulda paid for it.


Modern sub without press for me, 99 books total, received June 8th, in labels for over a month and at 25 weeks and 2 days total.
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If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
Got an email that my end-of-February press & grade order is in production. It's been in labels for... a while.
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Collector tylerindo private msg quote post Address this user
Quote:
Originally Posted by GAC
People need to chill the hell out. Nobodys books are lost.
@GAC

If they actually communicated with their customers nobody would be freaking out. I don't know about you, but I like when a company is transparent and addresses customers concerns and you know, responds to emails etc. But that's just me, I'm old school.
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It was a one trick pony show but always hilarious. GAC private msg quote post Address this user
Quote:
Originally Posted by tylerindo
Quote:
Originally Posted by GAC
People need to chill the hell out. Nobodys books are lost.
@GAC

If they actually communicated with their customers nobody would be freaking out. I don't know about you, but I like when a company is transparent and addresses customers concerns and you know, responds to emails etc. But that's just me, I'm old school.


I get it. This song and dance has been performed a thousand times. With a little research one will learn that CBCS is back logged and customer service has its problems including sending notification emails. This does not translate to lost books. I've got two submissions with CBCS right now sent May and July with little notification. But because I've been here long enough and read the posts/threads, I know what's happening. Certainly look into a delay before concluding or suggesting lost books. I guess I'm old school that way.
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Collector CatCovers private msg quote post Address this user
Quote:
Originally Posted by xkonk
Got an email that my end-of-February press & grade order is in production. It's been in labels for... a while.
That's exciting news. I'm hoping that means my own end-of-February submission is nearing the finish line.
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Collector tylerindo private msg quote post Address this user
@GAC Quote:
Originally Posted by GAC
Quote:
Originally Posted by tylerindo
Quote:
Originally Posted by GAC
People need to chill the hell out. Nobodys books are lost.
@GAC

I get it. This song and dance has been performed a thousand times. With a little research one will learn that CBCS is back logged and customer service has its problems including sending notification emails. This does not translate to lost books. I've got two submissions with CBCS right now sent May and July with little notification. But because I've been here long enough and read the posts/threads, I know what's happening. Certainly look into a delay before concluding or suggesting lost books. I guess I'm old school that way.


Sounds good. Let's look into why it's delayed and find out when to expect it...........NOBODY RESPONDS. Well that didn't work. Any other suggestions pointdexter?
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