Day 21 on my 2 day modern order15755
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Rongro private msg quote post Address this user | |
| @IronMan ya, that is my fear at this point.imagine what that process is like. | ||
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 would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by phonautograph Apparently you've never emailed Dynamic Forces customer support, lol. I started numbering them after awhile... Email number 7 (with the same simple question) is where I finally gave up. |
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Rongro private msg quote post Address this user | |
| @Sigur_Ros I ordered 2 DCeased #1 graded at 9.6 or higher, was a preorder and then the wait for grading. They are the worst, I gave up too, i think the order was from April 2019. I never miss a chance to bash Dynamic Forces. | ||
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 Thank you sir. May I have another?
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Siggy private msg quote post Address this user | |
Quote:Originally Posted by Rongro Quote: Originally Posted by asapa8 I wonder why CS said he's attending conventions. Big difference from helping a sick family member, and enough to ruffle feathers as @50AE_DE suggested. |
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Rongro private msg quote post Address this user | |
| @Siggy I am not too sure, but that is what the guy said. I found it odd there is not a person at the warehouse, a manager, or supervisor, or a team leader or someone who can look into it instead of the Regional manager. | ||
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50AE_DE private msg quote post Address this user | |
Quote:Originally Posted by Siggy I certainly hope what the rep said isn't true because that would be pretty hard to spin. |
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50AE_DE private msg quote post Address this user | |
Quote:Originally Posted by Rongro Well that's their mistake because they don't have one of these guys working for them.  |
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eloreto private msg quote post Address this user | |
| my 2 day Modern subbed July 26th, sent july 27th. delivered July 29th yet still says "submitted" online and several batches sent in after this date been processed, graded and shipped back already.... Nothing but runaround from customer service. Forum frustration caught Steve B's attention althogh not very helpful so far as emails to Daryl have been fruitless so far. thats my story. |
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phonautograph private msg quote post Address this user | |
Quote:Originally Posted by eloretoJuly 26th is still sitting in SUBMITTED??!!! That doesn't provide much hope for my August submission. |
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Rongro private msg quote post Address this user | |
| @eloreto @phonautograph my 2 day modern was delivered June 29 and still sitting submitted too. Guy on the phone is reassuring me it's in the vault. 🤯🤯 | ||
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eloreto private msg quote post Address this user | |
Quote:Originally Posted by Rongroafter several weeks "peter" said my books were there and would eventually, be graded.... yet why couldnt someone assure me by changing the online to maybe, "recieved"? faith is fading... |
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Rongro private msg quote post Address this user | |
| @eloreto omg, same. Guy. Told me the exact same thing. | ||
| Post 37 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by eloreto More than most people get from customer service. |
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| Post 38 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| I'm thinking that if they temporarily changed the Tier name from 2-day modern to 30-day modern submissions would not drop off at all and complaints would be minimized. | ||
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phonautograph private msg quote post Address this user | |
Quote:Originally Posted by RongroHave you had any updates yet? |
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| Post 40 • IP flag post | ||
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Rongro private msg quote post Address this user | |
| @phonautograph Not really, I had seen on the CBCS facebook page, Darryl was posting, so i tagged him and asked since he was being active. Nothing. So yesterday afternoon i reached out via facebook messenger to Steve Borock, he took my info and said he would look into it. So I think that is as high up i can go with them. | ||
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eloreto private msg quote post Address this user | |
Quote:Originally Posted by phonautograph same runaround. dont aswer the phone or when get through, they ask same questions, promise a call back and nothing. and never got a follow up or response back from daryl or steve B. |
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eloreto private msg quote post Address this user | |
Quote:Originally Posted by Rongro got the same response from him here on forums and again, went nowhere as of yet. |
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| Post 43 • IP flag post | ||
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phonautograph private msg quote post Address this user | |
| ***UPDATE*** My "2 day modern" order was marked as received and my bank account was charged today. Today is exactly 5 calendar weeks since the books were delivered to their facility. I'm not sure that I will be using CBCS again after this experience due to their poor customer service framework. However, I do want to give them credit for only charging me for normal "non fast pass' grading fees, as I had been expecting to still be charged for the expedited service. Hopefully some of the other people who have commented on this thread will have their books processed soon as well. | ||
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