Did my book get pressed?15743
Pages:
1
 Collector
|
MrShanon private msg quote post Address this user | |
| I submitted five signed books at a show on April 9th. I wanted only one of them pressed and the other four not. They created two different orders since the pressed book should take much longer and go through a completely different path. Only one order ever showed up on my account(after an inquiry). The order never indicated pressing as a step throughout the process. I didn't go back and check my order and count books. I thought the order that was showing was just the group not going through pressing. I received my order back today, all five books together. The book that was supposed to be pressed came back as an 8 and the notes say that it has creases on the cover and minor spine creases. It did but that's why I submitted it to have it pressed. I really don't believe it was pressed and if it was I am completely disappointed. I will try to contact them tomorrow but thought i would get some thoughts from people with more experience. This is only my second submission. |
||
| Post 1 • IP flag post | ||
 Collector
|
Happyfacecomics private msg quote post Address this user | |
| Sounds like they missed it , and good luck with the “contact” customer service. I would see if they charged you for it first ? | ||
| Post 2 • IP flag post | ||
 Collector
|
50AE_DE private msg quote post Address this user | |
| Were they color breaking creases? | ||
| Post 3 • IP flag post | ||
|
Collector
|
MrShanon private msg quote post Address this user | |
| I just went back through my credit card statement and it doesn't look like they charged me for pressing. I guess when I was charged almost five months ago I was expecting an additional charge/ charges to come through later. I have inquired multiple times about my order through the process and only received one response at the very beginning when my order wasn't showing on my account. | ||
| Post 4 • IP flag post | ||
 CBCS Pressing
|
SteveRicketts private msg quote post Address this user | |
| Your book was not pressed. There are no pressing charges on your invoice in the system. | ||
| Post 5 • IP flag post | ||
|
Collector
|
Happyfacecomics private msg quote post Address this user | |
| Voila ! There it is , ty STEVE! | ||
| Post 6 • IP flag post | ||
 would be nice to have a snugger fit.
|
Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by MrShanon According to Steve's response, the CBCS reps at the show, or someone in Dallas, totally screwed you over. |
||
| Post 7 • IP flag post | ||
|
CBCS Pressing
|
SteveRicketts private msg quote post Address this user | |
| @Sigur_Ros Yes, or made a mistake when entering the order in the system. One of those scenarios likely happened. | ||
| Post 8 • IP flag post | ||
|
Collector
|
MrShanon private msg quote post Address this user | |
| What makes it worse is I tried to contact them multiple times because I knew something was wrong in the system and never got a response. Now it's going to take a lot more to fix their screw up IF they ever bother responding to me. | ||
| Post 9 • IP flag post | ||
|
Collector
|
MrShanon private msg quote post Address this user | |
| One full day without any response from CBCS Customer Service... | ||
| Post 10 • IP flag post | ||
|
Collector
|
Happyfacecomics private msg quote post Address this user | |
| I’ve been waiting for a response from Customer Service since May of 2017…. | ||
| Post 11 • IP flag post | ||
|
Collector
|
MrShanon private msg quote post Address this user | |
| 3 days, no response. I'm sending them email reminders also. Not a very good experience on only my second submission. | ||
| Post 12 • IP flag post | ||
 Masculinity takes a holiday.
|
EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by MrShanon I assume you have a copy of your submission forms. Do you have one that shows you have paid for pressing on 1 book? |
||
| Post 13 • IP flag post | ||
|
Collector
|
Happyfacecomics private msg quote post Address this user | |
| Dude , they won’t respond . It’s the one biggest area of improvement that CBCS must fix to be truly profitable and productive and to claim the market share. | ||
| Post 14 • IP flag post | ||
 Collector
|
robertofredrico private msg quote post Address this user | |
Quote:Originally Posted by MrShanon Their customer service is located in India, so you may be better off calling in the middle of the night. |
||
| Post 15 • IP flag post | ||
|
Collector
|
Happyfacecomics private msg quote post Address this user | |
| Customer service is indeed in India. (Thank Greg Lindbergh now serving 8 years in prison, owner of Beckett ). They (Customer Service ) will only tell you what they see on your dashboard and nothing more . It’s really just an answering service to let people vent and then they are told they will be called back . Of course this never happens unfortunately. |
||
| Post 16 • IP flag post | ||
|
Collector
|
MrShanon private msg quote post Address this user | |
| Why do people use them if they frequently have issues and don't care enough about their customers to fix them? | ||
| Post 17 • IP flag post | ||
 I wish I had a title.
|
ComicNinja0215 private msg quote post Address this user | |
I'm pretty sure both of my books were pressed..  |
||
| Post 18 • IP flag post | ||
Pages:
1This topic is archived. Start new topic?