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CBCS GradedCBCS Pressing

CBCS Pressing Update Vol 1, #215738

Collector Blair1999 private msg quote post Address this user
We're so desensitized to it now that almost a year TAT is "good" lol

Quote:
Originally Posted by Hooligan6ix
Quote:
Originally Posted by Hooligan6ix
Received an email from customer service this morning and thought it could be useful to some.

Please, take all info with a grain of salt as we don't know how accurate it, truly, is considering order size / # and tier choice. Not to mention it contradicts some of the information we have already received.

Update:

21-0F4A78A - HeatSeal - (End of March Order) - press/grade (No Fast Pass)



This order arrived this morning. So around 45 weeks (+/- 2 weeks). Not too bad.
Post 201 IP   flag post
CBCS Pressing SteveRicketts private msg quote post Address this user
@Bufordpoe71 In the grading queue.

@Malloc We are working on June. Your order is from August.

@Gibby357 Should be pressed in the next 2 or 3 weeks.
Post 202 IP   flag post
Collector Jlfr private msg quote post Address this user
Could I get an update on order 21-1AFB2A3 please
Post 203 IP   flag post
Collector Bobashek private msg quote post Address this user
HI @Stevericketts, can I get an update on 21-225CA0E?

Thank you.
Post 204 IP   flag post
Collector FuneralBill5150 private msg quote post Address this user
It's funny, they're talking about adding magazine-sized books to their grading lineup.

THEY CAN'T KEEP UP WITH THEIR WORKLOAD NOW!!

How about hiring & training NEW WORKERS so that we can get our books back someday.

In a perfect world, companies would care about actual customer service, this isn't it.
Post 205 IP   flag post


The apple sauce and pudding were the best part... Bronte private msg quote post Address this user
@FuneralBill5150

They have been working on magazine cases for literally years. If it comes to fruition soon, it was not intentional. This was far before TATS went to hell.
Post 206 IP   flag post
Suck it up, buttercup!! KatKomics private msg quote post Address this user
@FuneralBill5150 they have been hiring new staff..thing is..they need training too
Post 207 IP   flag post
Collector Kinsella5 private msg quote post Address this user
@FuneralBill5150 Read post #182, it should help explain the longer wait times for pressing and what is being done to help alleviate the current backlog. There are plenty of people, myself included, waiting on books, since last summer, some even longer than that. This really isn't about "customer service" they are working as fast as they can without sacrificing quality and if that means waiting a bit longer to ensure better results, especially when it comes to pressing, I for one, and I am sure many others, are willing to do just that. One must have great patience when sending in books to be pressed/graded especially since submissions have skyrocketed these past few years during the pandemic.
Post 208 IP   flag post
Collector ComicNinja0215 private msg quote post Address this user
@Kinsella5 🎯🎯🎯
Post 209 IP   flag post
Collector sephiroth private msg quote post Address this user
I called weeks ago and my submission was in grading phase, then I called again a few days ago and it's back in pressing. LOL
Post 210 IP   flag post
Collector Whammykablam private msg quote post Address this user
Quote:
Originally Posted by sephiroth
I called weeks ago and my submission was in grading phase, then I called again a few days ago and it's back in pressing. LOL


Maybe the grader thought the presser could have done a better job and sent it back.
Post 211 IP   flag post
Collector GeekStoxx private msg quote post Address this user
@SteveRicketts

Still Awaiting receipt of any sort of update on this Invoice.

20-3F259AD

Was contacted by “CustomerRep5@cbcscomics.com” once, but no response back. Also reached out to Customer Service by phone and recommended to email dhayden@cbcscomics.com… no response. No updates from Steve P. either.

Please help.

Lester
Post 212 IP   flag post
Collector Bobashek private msg quote post Address this user
HI, can I please get a status update on pressing order 21-225CA0E? It was submitted last June.
Post 213 IP   flag post
If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
@Bobashek read back a little bit. Sounds like you should be soon.

Quote:
Originally Posted by SteveRicketts
@Bufordpoe71 In the grading queue.

@Malloc We are working on June. Your order is from August.

@Gibby357 Should be pressed in the next 2 or 3 weeks.
Post 214 IP   flag post
The apple sauce and pudding were the best part... Bronte private msg quote post Address this user
@PJsStudio

Not sure where your question is going, but as an FYI, pressing techniques are not allowed to be discussed.
Post 215 IP   flag post
Collector stanley_1883 private msg quote post Address this user
@SteveRicketts

Status of 21-39C1EAC when you have a chance please.
Post 216 IP   flag post
Collector Old55 private msg quote post Address this user
Decided to try CBCS, my first foray into pressing/grading, as the "other" guys TOT was waaay long. Spoke to a CSR first week of October, who confirmed that TOT for pressing was 8 weeks total pressing/grading.

Submitted my order, tracking shows received 10/14.

Receive 3 emails on 11/29....1) order "received" 2) credit card charged 3) order processing......so I followed up with phone call to CSR mid December to inquire why , if my books, when received 10/14 and TOT was 8 weeks as shown on website, was my order just showing received on 11/28 and "processing". Was told THEN that my books were through pressing and on the way to grading.
Fast forward......phone calls, (3) in January , emails to "Sales rep" as well, and lo and behold, my books now have not made it through pressing and I am told TOT is 50 weeks.
No straight answers and horrible customer service. I chose CBCS because of the short TOT as shown on their site over others.

Also, every conversation with CSR's end with "we'll look into it and call you back within 24-48 hours...have I EVER received a call back ? NOPE.....LOL.

Previous owner of brick and mortar card store and dabbled in comics , and I have about 500-1000 books I'd consider getting graded , but now rethinking vendor as a result of this horrible first experience.
Post 217 IP   flag post
Collector Willudie4me private msg quote post Address this user
Quote:
Originally Posted by Old55
Decided to try CBCS, my first foray into pressing/grading, as the "other" guys TOT was waaay long. Spoke to a CSR first week of October, who confirmed that TOT for pressing was 8 weeks total pressing/grading.

Submitted my order, tracking shows received 10/14.

Receive 3 emails on 11/29....1) order "received" 2) credit card charged 3) order processing......so I followed up with phone call to CSR mid December to inquire why , if my books, when received 10/14 and TOT was 8 weeks as shown on website, was my order just showing received on 11/28 and "processing". Was told THEN that my books were through pressing and on the way to grading.
Fast forward......phone calls, (3) in January , emails to "Sales rep" as well, and lo and behold, my books now have not made it through pressing and I am told TOT is 50 weeks.
No straight answers and horrible customer service. I chose CBCS because of the short TOT as shown on their site over others.

Also, every conversation with CSR's end with "we'll look into it and call you back within 24-48 hours...have I EVER received a call back ? NOPE.....LOL.

Previous owner of brick and mortar card store and dabbled in comics , and I have about 500-1000 books I'd consider getting graded , but now rethinking vendor as a result of this horrible first experience.


If your books weren't marked as received until Nov. there is no way that Tat was at 8 weeks even with fast press option checked. I turned my books in on July 17 and Tat for pressing at that time was 19 weeks... Tat went up to 50 weeks because they were in the process of moving facilities...
Post 218 IP   flag post
Collector Old55 private msg quote post Address this user
Willudie4me...just stating what I was told by the CSR prior to shipping my books .....I shipped on 10/9., they were physically received on 10/14.
By my count (from what I was told PRIOR to sending in TOT was 8 weeks.
Yeah......riiiight....point being , there's no ACCURATE information that I have been given throughout the whole process.
Post 219 IP   flag post
Collector Willudie4me private msg quote post Address this user
I'm not the one who told you tat would be 8 weeks for pressing. So being a prick with me isn't gettin you anywhere as I don't work for this AWESOME company... I couldn't careless about your books lol... Just telling you, your 8 week turnaround for books received at the tail end of Nov. was incorrect. But enjoy your wait though! Hopefully your books will be back sooner than you think.
Post 220 IP   flag post
Collector Old55 private msg quote post Address this user
Wow - was just restating my point there......that the info was erroneous, and that the info provided by CS wasn't accurate. At any rate , have a good day.
Post 221 IP   flag post
Collector Kinsella5 private msg quote post Address this user
@Old55 There will be a time difference between when the tracking number shows the box has been received by CBCS and when CBCS actually processes the invoice and gets them in their system. Sometimes that can be a few weeks to a few months. Someone can correct me if I am wrong but I believe the TAT starts when CBCS physically processes the order into their system, not when tracking shows delivered by the shipping carrier. Regarding what you were told by CS, I can't vouch for that, other than there is no way the TAT time was 8 weeks back in November. The TAT has slowly been getting longer each month. I have several invoices/orders with them since June 2021, and at that time I recall grading alone was around 20 weeks. I opted to have some of my orders graded only (no press), others pressed and then graded, others for signature series events, and others for VSP with pressing/grading. I was expecting one of my June orders that was VSP/Grading only to have arrived by now, but they haven't, yet I am sure they will soon enough. If you were given the wrong info, it could have simply been a mistake, give it time depending on how you sent them in, and then after you receive, you can decide if you want to send in more.

I have been very pleased with my CBCS orders I have received in the past. While I do wish the website was more accurate with regards to where books are in the system, the care they give during pressing, grading, packaging is excellent. The other day I received a CGC order, of 25 books in one box, 10 of them had scratches on the cases which were unacceptable. I have never had that problem with CBCS cases. Your books are in good hands, give them time and the end result should be pleasing to you. :-)
Post 222 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
@Kinsella5 - the estimated TAT’s actually start a day or so after the carrier delivers to CBCS or the Wednesday after the comics are dripped off at a convention.

@Old55 - Pressing TAT has never been 8 weeks for the lower tiers since I have been submitting which goes back to 2019. For 1 day, 2 Day, Rapid, and Quickstream tiers, press TAT has been that low.
Post 223 IP   flag post
Collector OldSkool private msg quote post Address this user
I guess I will have to bring my problem here, since now you can't even talk to a service rep as they dump you into an VM/ticket queue and no one ever calls you back.

I have an order (21-2458460) and have talked to reps before the service line went automated-only, and tried to get any response from Darryl, but after 3 weeks I can't get any further info.

This order was a Clean/Press and then grade, with the Pressing stage on fast pass. Received/started July 30. At the time, Pressing was 20 weeks estimated, so with the pass, should have been 10-ish weeks. It has now been 32 and it is still in pressing, as of 3 weeks ago when I was last able to have a CSR look up the status.

Question: Should I still have to pay for that, even though that "fast pass" has been missed 3-fold and is still in pressing 8 months later?? I specifically paid extra to *avoid* this exact situation.

Or is there some kind of problem with MY order, and can anyone try to find out if it is still in process and nothing is "wrong" (Besides the long timeframe) with it?
Post 224 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
@OldSkool - Since the time that you submitted your comics, the estimated press TAT has ballooned from 20 weeks to it now being estimated at 50 weeks. If you paid for "fast pass", that cuts the grading time in half. If you have a "Fast Press", then that would cut the pressing time in half. Either way, as mentioned, both have continued to balloon since you submitted which means that there have been a lot of higher tiers (2 Day Modern, 1 Day, Rapid, and Quickstream) which have jumped in front of you (and I) thus increasing your TAT. Even though you have paid for a Fast ____, you can still be delayed, but your press time or grading time will still end up being appx 1/2 the time as my or most submissions as i haven't paid for Fast Pass or Fast Press.

Cheers
Post 225 IP   flag post
Collector OldSkool private msg quote post Address this user
Quote:
Originally Posted by Scifinator
@OldSkool - Since the time that you submitted your comics, the estimated press TAT has ballooned from 20 weeks to it now being estimated at 50 weeks. If you paid for "fast pass", that cuts the grading time in half. If you have a "Fast Press", then that would cut the pressing time in half. Either way, as mentioned, both have continued to balloon since you submitted which means that there have been a lot of higher tiers (2 Day Modern, 1 Day, Rapid, and Quickstream) which have jumped in front of you (and I) thus increasing your TAT. Even though you have paid for a Fast ____, you can still be delayed, but your press time or grading time will still end up being appx 1/2 the time as my or most submissions as i haven't paid for Fast Pass or Fast Press.

Cheers


Thank you, and I do get that, but if the pressing time (I had Fast Press) keeps getting longer each week or month, then the "half time" from the Fast Press is chasing it's own tail. It could be 2 years and still be "half the time" or whatever, theoretically. I don't feel that should be a "sliding scale" standard when you paid up-front for something that was supposed to save time from the time your order started. And even then, 50 weeks (current) divided by 2 is still shorter than the 32 weeks I have already waited, and counting. I don't even care about the extra I paid financially, but I care very much about the time it is (supposed) to save. I just want my books to be done soon.
Post 226 IP   flag post
Collector Blair1999 private msg quote post Address this user
Hell, I have a fast pass, Press/Grade/Slab from 7/6 and i am still in "submitted" ...

Quote:
Originally Posted by OldSkool
Quote:
Originally Posted by Scifinator
@OldSkool - Since the time that you submitted your comics, the estimated press TAT has ballooned from 20 weeks to it now being estimated at 50 weeks. If you paid for "fast pass", that cuts the grading time in half. If you have a "Fast Press", then that would cut the pressing time in half. Either way, as mentioned, both have continued to balloon since you submitted which means that there have been a lot of higher tiers (2 Day Modern, 1 Day, Rapid, and Quickstream) which have jumped in front of you (and I) thus increasing your TAT. Even though you have paid for a Fast ____, you can still be delayed, but your press time or grading time will still end up being appx 1/2 the time as my or most submissions as i haven't paid for Fast Pass or Fast Press.

Cheers


Thank you, and I do get that, but if the pressing time (I had Fast Press) keeps getting longer each week or month, then the "half time" from the Fast Press is chasing it's own tail. It could be 2 years and still be "half the time" or whatever, theoretically. I don't feel that should be a "sliding scale" standard when you paid up-front for something that was supposed to save time from the time your order started. And even then, 50 weeks (current) divided by 2 is still shorter than the 32 weeks I have already waited, and counting. I don't even care about the extra I paid financially, but I care very much about the time it is (supposed) to save. I just want my books to be done soon.
Post 227 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
@OldSkool @Blair1999 - It's just the nature of how the business model is. You paid to be put in line ahead of me with Fast Press, however, those other 4 tiers are also paying to be place ahead of you and I. Because of all of the rampant comic speculation and cgc's semi-annual price increases, CBCS has been taking in substantially higher amounts of pressing even to the point of breaking the previous months records almost every month for over a year now.

Don't know if you saw one of my recent posts, but I suspect that they will be increasing the estimated TAT's again as on of my two grade only submissions that they receive on 7/6 was just shipped out to me yesterday. That was just over a 32 week TAT for grade only modern. And, my 2nd from that same day is still in labels.

Now, that being said, it is possible that your submission is already out of press and in grading, and they have not updated your dashboard yet. On more recent submissions, it seems that are fairly up to date, but the older submissions may still not be up to date in the process.
Post 228 IP   flag post
Collector OldSkool private msg quote post Address this user
Quote:
Originally Posted by Scifinator
@OldSkool @Blair1999 - It's just the nature of how the business model is. You paid to be put in line ahead of me with Fast Press, however, those other 4 tiers are also paying to be place ahead of you and I. Because of all of the rampant comic speculation and cgc's semi-annual price increases, CBCS has been taking in substantially higher amounts of pressing even to the point of breaking the previous months records almost every month for over a year now.

Don't know if you saw one of my recent posts, but I suspect that they will be increasing the estimated TAT's again as on of my two grade only submissions that they receive on 7/6 was just shipped out to me yesterday. That was just over a 32 week TAT for grade only modern. And, my 2nd from that same day is still in labels.

Now, that being said, it is possible that your submission is already out of press and in grading, and they have not updated your dashboard yet. On more recent submissions, it seems that are fairly up to date, but the older submissions may still not be up to date in the process.


To your last point, it's a laugh. The "dashboard" is useless and stopped reflecting any valid status over 6 months ago. My Press and Grade lot that we are talking about has been in "received" status the entire time. I KNOW it is in pressing because up until 3 weeks ago, the customer service people were able to look it up and see where it was. They were very good, and had valid, useful information. My other grade-only lot, received July 7, is in labeling but the dashboard only shows "grading." It has been in labeling for at least 2.5 months.
Post 229 IP   flag post
Collector PJsStudio private msg quote post Address this user
Quote:
Originally Posted by Bronte
@PJsStudio

Not sure where your question is going, but as an FYI, pressing techniques are not allowed to be discussed.
@Bronte

I had no idea. Can I ask why?
Thanks for the info.
Post 230 IP   flag post
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