CBCS Pressing Update Vol 1, #215738
 Collector
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Willudie4me private msg quote post Address this user | |
| @stevericketts just know that when you are away, you are truly missed by everyone looking for Cbcs updates... Even though it may not be in your job description to do so you give us peace of mind... Hope all is well... | ||
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 I award you no points…
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stanley_1883 private msg quote post Address this user | |
| This thread is just slowly building with anticipation for the return… | ||
| Post 177 • IP flag post | ||
 Collector
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Hooligan6ix private msg quote post Address this user | |
| Received an email from customer service this morning and thought it could be useful to some. Please, take all info with a grain of salt as we don't know how accurate it, truly, is considering order size / # and tier choice. Not to mention it contradicts some of the information we have already received. Update: 21-0F4A78A - HeatSeal - (End of March Order) - press/grade (No Fast Pass) 21-16F7F4E - Pressing - (End of April Order) - press/grade (No Fast Pass) 21-274483D - Tynion Signings are Being sent to Dallas Location for Grading. press/grade(No Fast Pass) 21-28A1C60 - Tynion Signings are Being sent to Dallas Location for Grading. press/grade(No Fast Pass) 21-34E2D3D - Pressing - (End of Sept Order) - Fast Pass/Fast Pass |
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| Post 178 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| Got the "your order is in grading" email. It's a regular-speed expanded/modern order with pressing from the end of April. | ||
| Post 179 • IP flag post | ||
 Collector
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Bobashek private msg quote post Address this user | |
| I don't get any emails so I diligently check the dashboard for updates. | ||
| Post 180 • IP flag post | ||
 Collector
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Kinsella5 private msg quote post Address this user | |
Quote:Originally Posted by Bobashek While I have only submitted books a few times in the past, with over half a dozen open orders currently at CBCS, the only emails I have received is when books have been received and then when the books have entered the pressing queue for those in need of pressing. Beyond that, no emails ever from that point including when they have shipped which I feel is one of the more important notices for a customer. As a back-up I have FedEx notifications enabled on my phone so when I see a text come through with an order on it's way from Texas, chances are it's books back to me, but I do wish an email could be generated when the books ship out. |
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| Post 181 • IP flag post | ||
 CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| Just an update on where we are in pressing. Slow tier orders from May are all pressed and in the grading queue. June orders are in progress with many orders completed and moved to grading. We do have quite a bit left to go for June orders. Fast Pass orders from August are mostly pressed, though there are a few lingering. They should be finished in the next week or two. I'd like to address the future plans for pressing, since I'm sure you all saw the substantial turnaround change on the website. When we moved the office from Florida to Texas it took a while to get the turnaround in control, but we managed to get it down to 8 weeks before our submission volumes went through the roof. Over the last few months we have doubled the volume in pressing with more equipment and employees. Over the next few months we will be doubling our volume yet again with the same formula. This is not something that we can just flip a switch and make happen because people have to be vetted and trained extensively. Your comics are important to us. The pressing department prides itself in it's craft and works hard to give you superior results. We will speed up, but refuse to do so at the expense of the quality of our work. CBCS Pressing will always do our best to get you the highest possible grade on your comics. I'll try to be a little more available here, but we're busy, guys. We're busy. |
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| Post 182 • IP flag post | ||
 Collector
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Blair1999 private msg quote post Address this user | |
| Why do some people get email updates? I have... never gotten an update on my status (Fast pass/press from July 6) Quote: Originally Posted by Hooligan6ix |
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Collector
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Kinsella5 private msg quote post Address this user | |
| @Blair1999 Right there with you, I too would love to get email status/updates. | ||
| Post 184 • IP flag post | ||
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Collector
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Hooligan6ix private msg quote post Address this user | |
| @Blair1999 I reached out to them some time ago via the customer service email. Once I received a response, decided to share it. I doubt anyone is getting regular updates via the dashboard, or email, at the moment. | ||
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Collector
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Bobashek private msg quote post Address this user | |
Quote:Originally Posted by SteveRicketts Thank you Steve |
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| Post 186 • IP flag post | ||
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Collector
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Willudie4me private msg quote post Address this user | |
| Wondering if being free membership vs paid membership matters with updates... Most of the people who are telling people they get regular updates have a paid membership. (I really don't know the answer, I'm just spitballing here.) Just sayin, I could less about regular updates as long as I get my books back quick and safe. The only update I really care about is the received status after I mail in a submission. After I get that update I know my books are in safe hands... | ||
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Collector
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Kinsella5 private msg quote post Address this user | |
| @Willudie4me Not a bad theory, however, I am a paid member and yet no emails. | ||
| Post 188 • IP flag post | ||
 Collector
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2021NAI private msg quote post Address this user | |
| @SteveRicketts why not implement a simple barcode tracking on each comic that gets scanned when it reaches the next location in the process and automatically updates the customer on the progress. Even a new grading company like HGA for sports cards has this feature. Doesn't take much to put that in place and it would eliminate all the questions and concerns. | ||
| Post 189 • IP flag post | ||
 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| They may have that already in place internally, but you don't want to expose your internal network to the outside world. Any points of entry could cause massive issues. Imagine if cbcs was infected with ransomware. What would happen to all those comics and such? |
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| Post 190 • IP flag post | ||
 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by 2021NAI @2021NAI - As @Bronte mentions, that is their internal system which we cannot see nor have access to. And, if we did see it, as I have referenced about this several times, hackers and even competitors would have a very vested interest in exploiting CBCS user vulnerability for nefarious purposes. It could absolutely crush CBCS if they didn't have the internal system and our dashboard or email notification systems separated. Other than the rarity that a customer is moving, we just don't need to really know exactly where are comics are in the process. |
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| Post 191 • IP flag post | ||
 Moderator
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Jesse_O private msg quote post Address this user | |
Quote:Originally Posted by Bronte This is correct. They use barcodes on comic bags to track the comics and to ensure the graders (or pressers) do not know whose book they are working on. This is all on an internal network separate from the public networks. |
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| Post 192 • IP flag post | ||
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Collector
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2021NAI private msg quote post Address this user | |
Quote:Originally Posted by Scifinator @Scifinator Why couldn't they update the dashboard with this so there is no way to get into the internal system? If it can not be hacked now it would not change anything. Also if things came even close to TAT's this wouldn't be a problem. I know they are busy but Customer Service brings customers back. |
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| Post 193 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by 2021NAI @2021NAI - As @Jesse_O said, "They use barcodes on comic bags to track the comics and to ensure the graders (or pressers) do not know whose book they are working on. This is all on an internal network separate from the public networks." Bottom line, they are on two separate networks for good reason. Hackers, Ransomeware, etc. What they usually do is have a person update us pretty much immediately via the public network, as to the movement from that only they can see on the internal network. The volume went through the roof last years and that extra and labor intensive step to notify the hundreds or possibly thousands of submitters is being put on the back burner. Again, rightfully so. |
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 Collector
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Bufordpoe71 private msg quote post Address this user | |
| Was wondering if I could get an update for 21-258E03E please and thank you. | ||
| Post 195 • IP flag post | ||
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Collector
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Malloc private msg quote post Address this user | |
| could i get an update on 21-2E3DFF9 ? thanks |
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| Post 196 • IP flag post | ||
 Collector
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Gibby357 private msg quote post Address this user | |
| Any word on 21-2C01651? Thanks in advance! |
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| Post 197 • IP flag post | ||
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I award you no points…
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stanley_1883 private msg quote post Address this user | |
| Good rule of thumb, wherever you think your books should be, back it up 2 months at minimum. They’re busy. | ||
| Post 198 • IP flag post | ||
 I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| All hail teh Ricketts!!! | ||
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Collector
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Hooligan6ix private msg quote post Address this user | |
Quote:Originally Posted by Hooligan6ix This order arrived this morning. So around 45 weeks (+/- 2 weeks). Not too bad. |
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Collector
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Blair1999 private msg quote post Address this user | |
| We're so desensitized to it now that almost a year TAT is "good" lol Quote: Originally Posted by Hooligan6ix |
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| Post 201 • IP flag post | ||
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CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| @Bufordpoe71 In the grading queue. @Malloc We are working on June. Your order is from August. @Gibby357 Should be pressed in the next 2 or 3 weeks. |
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| Post 202 • IP flag post | ||
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Collector
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Jlfr private msg quote post Address this user | |
| Could I get an update on order 21-1AFB2A3 please | ||
| Post 203 • IP flag post | ||
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Collector
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Bobashek private msg quote post Address this user | |
| HI @Stevericketts, can I get an update on 21-225CA0E? Thank you. |
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| Post 204 • IP flag post | ||
 Collector
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FuneralBill5150 private msg quote post Address this user | |
| It's funny, they're talking about adding magazine-sized books to their grading lineup. THEY CAN'T KEEP UP WITH THEIR WORKLOAD NOW!! How about hiring & training NEW WORKERS so that we can get our books back someday. In a perfect world, companies would care about actual customer service, this isn't it. |
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