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The Comic Mint - Customer Service = EXCEPTIONAL10553

Collector GanaSoth private msg quote post Address this user
Guys, I just have to share my experience with you all that I had with The Comic Mint.
I recieved a damaged comic book I ordered, but I have to point out this was the first time I have ever recieved a damaged comic from The Comic Mint (and I order a lot through them).


Here's pics of the damaged comic: (first pic looks perfect)









Below is a picture of my email where I simply asked what the return policy is and if they even had another copy left in stock, I have also included a picture of their reply:





I totally was not expecting that! That is going beyond expected actions/expectations, and I wanted to share this positive post with you guys.

Maybe some of you fellow collectors have never bought from The Comic Mint before but after seeing this will give them a try! I have always recieved "Mint" comics from them except for this last order, and you all seen the great customer service they provided that more then fixed the problem.
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Collector Mountie73 private msg quote post Address this user
That's awesome! Good to read a positive!
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Collector GAC private msg quote post Address this user
Good news story!! S**t happens....how it's dealt with is the real indicator of how the company operates. Good to hear you're being taken care of.
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Collector comicsforme private msg quote post Address this user
I always get good comics with TCM.👍
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Moderator Jesse_O private msg quote post Address this user
Steven Finkel, the owner of TCM, is a pretty stand up guy. He is definitely a credit to our hobby.
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Collector moodswing private msg quote post Address this user
I have only ordered 2 or 3 times from them and every time they have been great. My last experience with them was when I ordered 2 separate items at different times. One was taking a while to ship. I asked if they could hold the other comic until that one was ready. They obliged and refunded me the extra shipping cost. Fantastic customer service.
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Collector GanaSoth private msg quote post Address this user
Update:

I just sent The Comic Mint an email thanking them for the great customer service and I got an email from Steven himself & I also have to share with you guys!

The Comic Mint is now officially my go to online comic store!
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Collector moodswing private msg quote post Address this user
Place is top notch and a great example how to run a store.
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Collector crystalphoto private msg quote post Address this user
I too, have ordered from them several times, all without issue. Great customer service is what keeps folks coming back. This just personifies what @Jesse_O stated in his post.
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Collector Drogio private msg quote post Address this user
Always like Comic Mint. No complaints. They occasionally show up here in the forums (I think Steven himself has posted before) under TCM.

here’s one instance Steven helped me out with a while back
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Rock, Paper, Scissors, Lizard, Spock Tedsaid private msg quote post Address this user
Quote:
Originally Posted by Jesse_O
Steven Finkel, the owner of TCM, is a pretty stand up guy. He is definitely a credit to our hobby.

Absolutely! I love The Comic Mint and I've been buying from them for a couple years now. I've also adopted their methods for packing and shipping comics, when I send stuff in to get it graded. I wish I knew where to get those cardboard squares they use! But so far I've been recycling theirs and have only run out a few times.

They have a lot of big sales during the year and special promotions. For these big events they will make a donation to a charity after, and usually survey the "insiders" group for suggestions. And, of course, their customer service is the best in the business. I've talked to Alejandra a few times via email and she is great.
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Collector xkonk private msg quote post Address this user
How do you get into the insiders group? I have an account and have ordered from them but that doesn't seem to do it.
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Collector SpiderTim private msg quote post Address this user
The Comic Mint has the best customer service I have ever experienced in all my collecting years. When I can buy through them I always make sure to do so!
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Collector Jedyzon private msg quote post Address this user
Totally agree. Steve Finkel is the best
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Collector dpiercy private msg quote post Address this user
Quote:
Originally Posted by xkonk
How do you get into the insiders group? I have an account and have ordered from them but that doesn't seem to do it.


I think it’s Facebook.
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Collector kon_jelly private msg quote post Address this user
Quote:
Originally Posted by xkonk
How do you get into the insiders group? I have an account and have ordered from them but that doesn't seem to do it.

I asked about it after I had placed a number of orders - they're keeping the amount of people in it low, so there isn't an automatic invite to the group.
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Rock, Paper, Scissors, Lizard, Spock Tedsaid private msg quote post Address this user
Quote:
Originally Posted by kon_jelly
Quote:
Originally Posted by xkonk
How do you get into the insiders group? I have an account and have ordered from them but that doesn't seem to do it.

I asked about it after I had placed a number of orders - they're keeping the amount of people in it low, so there isn't an automatic invite to the group.

Yes, I sort of stumbled into it, got lucky, since the number of people is limited now (I think to 750). You should get on the waiting list now, and maybe you can get in in a year or two. FYI, Amorphous Ink and Frankie's also have insider groups.
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Collector GanaSoth private msg quote post Address this user
Just in today, November 23 Saturday.
The replacement issue. Beautiful & Perfect!
Huge thanks to Steven and Alejandra - The Comic Mint


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Collector Arak private msg quote post Address this user
That , Is some above and beyond the call of duty customer service, Perhaps now with the backlash to outsourcing and dropped profits due to extremely bad customer service...we will see more businesses return to GOOD....
these guys are great letting you keep the other book - GREAT
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