Stung by CGC9891
 I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
| This may apply to CBCS also but I don't think so. I Dropped off 3 books at CGC at SDCC - 1 modern for reholder, 1 modern for grading and 1 modern for grading with their new "spider-man" label. when they got my books to Florida they charge my card more than what i had totaled, so I called and they said that the reholder was going to ship seperatly and so there was an extra shipping. A couple of days ago i notice that one ASM book went into grading but not the other ASM so I called and asked what was up. they said that the special label on the one modern made it a different tier. a couple of days later the 3rd book entered grading. so there is the order of shipping, 1 left last week and it arrived today. 1 left today and will arrive next week, 3rd book will leave in a couple of days and arrive late next week. the reason I sent the 2nd and 3rd books was to spread the return shipping between 3 books and not just make the reholder bear the full expense. So i turns out I screwed up and am being charged to return 3 single books to me with 3 shipping charges,Wow! that sucks. When i spoke to them about this they said I needed to request that they be held till the last one was shipped, I asked "how would I know this" the lady said that it is somewhere on their website. All I could find was where it explained books are separated into different tiers even if they are on one packing slip, so my bad. but I could not find anywhere that says you can request they be held till the last book is ready for shipping. where is that, and even if someone can find it, it is not easy to find because I couldn't. Lesson learned, CGC sucks! |
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| Post 1 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| Dude over in the TAT thread complained about CBCS for exactly the opposite reason - he had separate tiers all in one order, and was upset they were holding them all with the slowest book. Lesson learned: it should be clear (but apparently isn't) what books you'll get back when and how much it will cost in shipping. | ||
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 Beaten by boat oars
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Studley_Dudley private msg quote post Address this user | |
| I ran into that problem one time with CGC. Definitely learned a lesson too. | ||
| Post 3 • IP flag post | ||
 I live in RI and Rhode Islanders eat chili with beans.
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esaravo private msg quote post Address this user | |
| @sportshort - Do they also charge you $5 for each tier on your invoice? | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by esaravo If you mean the 5 dollar handling fee, then yes. |
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| Post 5 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
| so i paid about 46 dollars in shipping. ARGHHHHHH! | ||
| Post 6 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
| Plus the 15 in handing! double ARGGGGGHHHHHH! | ||
| Post 7 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by xkonk what ever happened to customer service. if you look at both incidents it looks like both companies want their cake and eat it too. CBCS wanted to save themselves money by shipping together and charging extra expedited tiers and CGC wanted to make money off of Shipping (as most companies that ship quantity get deep discounts)so they break up items. the spider-man label is just a piece of paper from another printer nothing special. you just send the "print" command to the printer with those labels in it, yet they feel it ok to charge shipping, handling and delay the book over such a simple thing. |
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| Post 8 • IP flag post | ||
 Collector
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Chino24 private msg quote post Address this user | |
| Yeah, I've had CBCS do something similar. I had shipped all my books in one order with some older and some more modern books. They separated the shipment and charged me more for shipping. They also arrived several weeks apart. I understand you might have to ship things in separate boxes because once a comic is slabbed it takes up a lot more room than it did when it was raw - that's obvious. But it would be nice if I could get all my stuff at once. I also think you should at least get a courtesy call if you're going to be charged for more shipping since I'm a customer who supports this business. I called CBCS and asked about this before and I was told that their phones were down and that's why I didn't get a call. To say the least, it's just disconcerting to know that you send them your credit card information and you can get charged more for whatever reason without even receiving any communication as to why from their end. |
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| Post 9 • IP flag post | ||
 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| May I ask if you were at least pleasantly surprised by the grades at least? | ||
| Post 10 • IP flag post | ||
 COLLECTOR
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dielinfinite private msg quote post Address this user | |
| CBCS is the opposite way by default, which has it’s own pitfalls; people have gotten upset when they put regular grading on the same invoice as a 2-day and the whole order waits until the slowest books are done. They’ve recently added a new disclaimer when you start an order online stating such. | ||
| Post 11 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by Bronte by one Amazing Spider-Man 361 2nd print is a 9.6 . that was a nice surprise considering I didn't think the book was anything special when it came out. |
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| Post 12 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by Chino24 You are correct, CGC did not call nor send an email and in reality the lady could't tell me how to avoid the extra charge for separate shipping, just that it existed. Bogus! |
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| Post 13 • IP flag post | ||
 Collector
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Drogio private msg quote post Address this user | |
| Yeah, I sent in some books a ways back and wanted some pressed and some not and some with special labels and some not...turns out that special labels are handled separately from regular labels...so it influenced my decision on which books got them and which didn’t. That was back in May...I think they may be in the process of pressing now....and then they go to the back of the line for grading! Might get them back before 2020.... |
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| Post 14 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by Drogio How can the labels be special! that makes no sense, we all know how to use printers and whatever printer they have set up it is ready to make their labels, just press a button. 2020? Yikes! |
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| Post 15 • IP flag post | ||
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Collector
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Drogio private msg quote post Address this user | |
| Oh, the way I learned was playing around with the submission forms on their website...trying different options for pressing and special labels...seeing what the total cost was. I suggest anyone who’s going to send in an order to cgc play with the form on the website to understand the complexity of the different tiers and return shipping costs before handing books over at a convention. Could avoid a misunderstanding. |
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| Post 16 • IP flag post | ||
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by Bronte HA!!!! |
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| Post 17 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by Drogio If you have to play around with them in order not to get cheated, in my opinion, there is something horribly wrong. how would one know that they have to scour around to decipher the Rosetta stone. |
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| Post 18 • IP flag post | ||
 Collector
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Noblebeast315 private msg quote post Address this user | |
| Man what a racket. | ||
| Post 19 • IP flag post | ||
 "Forum Overlord" bah ha ha ha...
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JustThatGuy private msg quote post Address this user | |
| If you’re not happy with this, then wait til you get more than three sigs per book. | ||
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If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by sportshort This is really the issue. People should be able to get their books back in whatever groupings they want in an obvious way, from either (any) company. |
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| Post 21 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by xkonk You are more than right. it should be plain and simple, like a box you check. had i know what was going to happen, i would've bitten the bullet and just sent the reholder and not the other two that i thought was a wise money idea of spreading the shipping cost over 3 books. boy, was I dumb. |
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| Post 22 • IP flag post | ||
 Collector
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daywalker private msg quote post Address this user | |
I’ve never sent anything to get graded yet...y’all got me scared to send any of my key books off for grading! |
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| Post 23 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by daywalker I believe this thread should make you feel confident about sending something in, we are letting you in on pitfalls that I wish I had known about before falling into them like I did. If Sending to CBCS and you want everything to ship as it comes out, tierwise, then send a separate packing slip per tier, if you want them to come back at the same time send one packing slip and don't pay for fast anything as there is no point to it if you go this route (but be prepared to wait), You may have to do some nonsense like write something like "hold all books and ship together". At CGC, if you want them shipped back separately, do nothing and they will separate and charge you extra shipping or write " hold all books till last one is ready and ship together". I don't know how else to do it, unless someone knows exactly how this is supposed to work. Or try calling them and get a name before doing what they say to do. |
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| Post 24 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
| @Jesse_O, help! | ||
| Post 25 • IP flag post | ||
 Moderator
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Jesse_O private msg quote post Address this user | |
| @sportshort With CBCS, the easiest way to put it is that they go by invoice. Books needing to be pressed need to be on an invoice of there own. If you are sending in a 2-day, a modern fast pass and a regular modern, you can split it up how you want them delivered by doing separate invoices. You can make three invoices, one for each tier, two invoices (maybe combining the 2 day and fast pass into one), or one invoice. If you put them all on one invoice, the entire order will move at the speed of the slowest tier. That is because it take less room to store a comic in a bag and board instead of in a slab. And honestly, it wouldn't matter if they graded quicker because you can't see the grades until after they are shipped. With CGC, I believe it is exactly as it was described in the original post. Tiers ship separately and they charge a $5 handling fee for each tier/invoice. I didn't realize that their special promo labels were a separate tier, but apparently they are. I've heard of people requesting that they all ship together, but I've never heard of anyone who said it actually worked. They may do it, I don't know. |
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| Post 26 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
| @Jesse_o Quote "...With CGC, I believe it is exactly as it was described in the original post. Tiers ship separately and they charge a $5 handling fee for each tier/invoice. I didn't realize that their special promo labels were a separate tier, but apparently they are. I've heard of people requesting that they all ship together, but I've never heard of anyone who said it actually worked. They may do it, I don't know." That's what makes it so hard to decipher what to do. The lady that answered customer service at CGC said I should have requested that they all be sent back together and that it was "somewhere on their website". that was probably a ploy to get me off the phone. Why do you suppose both companies are such polar opposites in this respect? It looks like greed from both companies is the driving factor. CGC get freight discounts/kick-backs and CBCS gets fees for quick turnarounds and does not deliver. |
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| Post 27 • IP flag post | ||
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Moderator
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Jesse_O private msg quote post Address this user | |
| Well, these ARE businesses. Money will always be a factor. But the way I see it, CBCS tries to make things more collector friendly and CGC does things that are easiest for CGC. This was especially true for CGC before CBCS came unto the scene. Let's start with CGC. Despite years of complaining from customers, their slabs are still prone to newton rings. CBCS has effectively shown that you can make a slab with no newton rings, but CGC continues to insist that there are "acceptable amounts" of newton rings and unless it is severe, they will not reslab for free. It's convenient for them to say this instead of redesigning their entire process. They ship by tier so they don't have to hold unto comics. That's convenient for CGC. They charge $5 handling fee per tier. Why not if you can get away with it? Again, that is in CGC's best interest to do that instead of raising submission fees. They require you to have a membership or go through a CGC dealer. This effectively deters the small collector who wants to send in 3-5 comics a year. Again convenient for CGC. CBCS, on the other hand, tries to balance customer desires with practical business necessity. They do offer combined shipping because most people wanted that to save on shipping. The slabs do not have newton rings and are clear because that is what customers wanted. Besides the newton rings, people didn't want the slight blue tint of the CGC cases. CBCS does not make you have a membership to submit directly to them. This works great for your casual collector and his 3-5 slabs a year. Again, meeting customer desires. CBCS does listen to their customers and key people are active on social networks. Remember, CBCS has just turned 5 years old and they have pretty much been battling uphill since day one. Now things are better and regular TATs are under control. Now, other things can be and are being worked on to answer more customer demands. These things take time to iron out everything and honestly, in the past, they have been too busy putting out fires to concentrate on everything they want to do and that the customers want them to do. As far as shipping, each company is going to make some profit off of shipping, but I don't think it is as much as people think. That is mainly due to insurance. I hope that helps some. That is my take on the two companies. And yes, I am biased. I never cared for a lot of CGC's practices and I still don't. Edit - I completely forgot that CBCS offers free graders notes, signature verification and the ART program. All of which customers wanted. CGC charges for graders notes. Again, convenient for CGC. And apparently, CGC can create separate tiers by offering special labels. Again, convenient for CGC. I don't know many people that wanted specialty labels of Spider-man before CGC created the desire for them. There probably were a few people who threw the idea out there, but it couldn't have been a big demand. I'm sure they were getting more feedback about newton rings, than they were label ideas. |
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| Post 28 • IP flag post | ||
 Collector
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poka private msg quote post Address this user | |
| @sportshort if you use cgc’s Online submission form it states that there are separate shipping fees. | ||
| Post 29 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by poka that part I did find after my I was charged more than what I was expecting but The customer Service Lady at CGC insinuated that I should have known how to have them all come back together for a savings on shipping charges, which I cannot find and she could not tell me where it was just "somewhere on the website". how is that customer service? Just to clarify, she said that if i wanted them shipped back together I should have said so but how that works and what I should have done she has not idea. |
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