Comiclink9117
I’m not sure they know they’re taking one for the team.
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Drogio private msg quote post Address this user | |
| Anyone here know if ComicLink charges a buyer fee and tax? I know they charge $20 to ship. And their site says there’s a 3% buyer fee but it’s refunded (or is it credited towards a future purchase?) if you pay within a certain grace period. Is that true that you get reimbursed for the 3%? I made a few purchases a couple years ago, but have no record of the 3% coming back to me unless they credited my card. It amounted to a couple $ so it didn’t matter to me then. Looking to make a larger purchase now and that 3% is like to keep. Anyone buy from them lately? |
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| Post 1 IP flag post | ||
Captain Accident
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the420bandito private msg quote post Address this user | |
| yeah they have a ton of fees. Kind of reminded me why I don't go on there much anymore. recent purchase>>> Available SubTotal = $160 Shipping & Handling = $20 Sales tax = $11.09 Payment Method = Visa Buyer commission (3%) = $4.8 Total = $195.89 I have never received a refund. |
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| Post 2 IP flag post | ||
Beaten by boat oars
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Studley_Dudley private msg quote post Address this user | |
| The Link used to waive the "buyer's fee"/credit card fee if you paid by check/money order. I don't know if they still do. It's been 18 months since I've bought from them. | ||
| Post 3 IP flag post | ||
Why just the women? I like bears.
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Gaard private msg quote post Address this user | |
| This past auction... Available SubTotal = $286 Shipping & Handling = $20 Sales tax = $18.87 Payment Method = MasterCard Buyer commission (3%) = $8.58 Total = $333.45 I knew about the fees, too. I just couldn't help myself. I'm pathetic. |
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| Post 4 IP flag post | ||
Please continue to ignore anything I post.
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southerncross private msg quote post Address this user | |
| I had a run in with comic link ten years ago. They had listed a pedigree cgc 9.4 TTA 66 for $5. Obvious mistake. I hit buy it now but couldn't go thru to checkout without a minimum $20 purchased. So I randomly chose the cheapest raw TTA in vg for $20. Within twenty four hours I received an aggressive email stating of course we are not going to honor the cgc 9.4 sale for $5 but expect you to honor the TTA in vg for $20 or we will put a black mark against your account. I replied that in Australia we have law's against false advertising. And that if you don't honor the whole transaction then forget about it. Also I've spent thousands of dollars with your company and if you put a black mark against my account I will not buy from you again. So they put a black mark against my account saying I'm a non paying bidder. From Australia they have shipping of one to three books at $75. At a time when I'd have books shipped from heritage and metropolis charge at the exact Fed ex cost of $25- $35. So not only were they making money off me in shipping. Strike one They neglect transactions of their choice Strike two And put a black mark against my account Strike three their out Far as I'm concerned they can whistle Dixie and I've never looked at their web site since. Prefer professional transactions thru heritage and metro/ comic connect for my online transactions when I'm not buying at conventions. |
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| Post 5 IP flag post | ||
Collector
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moodswing private msg quote post Address this user | |
| Yeah, the fees on that site have completely stopped me from buying from them. I bought a 180 and several other books during one big auction. Thought I made a killing. Ended up paying basically fmv for the books after credit card fees, tax and shipping. | ||
| Post 6 IP flag post | ||
Collector
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RRO private msg quote post Address this user | |
| Although I have not used them for a few years I wonder if anyone here has tried reaching out to Josh Nathanson; I found him a good communicator and a reasonable individual. | ||
| Post 7 IP flag post | ||
Collector
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SpiderTim private msg quote post Address this user | |
Quote:Originally Posted by southerncross They should be publicly be shamed in all comic groups that you belong so that others may know. |
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| Post 8 IP flag post | ||
Please continue to ignore anything I post.
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southerncross private msg quote post Address this user | |
| Ppofffttt comic link suck. If peeps want to use their service go for it. What I won't do is ever spend a penny with them again. And to hear they are adding charges to auction wins. I'm not surprised ![]() |
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| Post 9 IP flag post | ||
Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
| Rough crowd.... Comic Link doesn't charge sales tax, they collect it. As required by law. So does MCS. So does Amazon. The days of avoiding sales tax by purchasing on the internet are gone. Comic link collects a 3% buyer's fee. BUT IF buyers pay with a check or money order, the 3% buyer's fee is waived. Not refunded. Waived. When you check out, select check or MO as payment. You will pay the final bid price, not + 3%. There have been court cases - the law is clear - sellers can offer a discount for cash and equivalent payments. I can't say about consumer laws in Australia, but here in the USA it's well established law that sellers of whatever are not required to honor pricing mistakes. I mean what if you found and AF 15 listed for $10 instead of $100,000. Do you really believe the law requires the owner of something worth $100,000 to sell if for $10 because of a mistake? Sorry. Doesn't work that way. Now if a seller clearly and intentionally always lists (low) mistaken strategies as a "bait and switch" sales tactic you can complain to your State AG office (or similar, can vary by State). But the authorities STILL don't make the seller sell at the low price. They just fine them and make them quit doing that as a sales tactic. As for shipping charges. This illustrates the golden rule of shipping. The first pound - or first book in this case - is the most expensive. It's the same as CBCS and their return shipping. I think one book is minimum $23 with CBCS. It doesn't cost hardly anymore to ship two books than one. Only a few bucks more to ship five than two. DON'T BUY JUST ONE BOOK. Or if you do, expect to pay $20. There are things CL could improve But most of the criticisms here are unreasonable. |
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| Post 10 IP flag post | ||
Collector
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SpiderTim private msg quote post Address this user | |
Quote:Originally Posted by IronMan I think it is unreasonable for Comic Link to ban the buyer because they wouldn't honor a price tag even if they are not required by law. |
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| Post 11 IP flag post | ||
Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
Quote:Originally Posted by SpiderTim I agree. They CL should have agreed to cancel the entire transaction, since the bargain, wrongly priced book is why the person ordered. But if you have ordered off the Exchange before, often times some items are available, others are not. THIS is the main area Comic Link needs to improve. They have tons of books on their Exchange that are not actually available to purchase. For a couple of different reasons. But there are things CL could do to clean up the Exchange. Both on inventory listed and seller response times But from CL's perspective, people order and are expected to follow through with purchasing whatever is actually available. It isn't OK to make an order for several books and then cancel because the one you wanted most is not available. But good businesses know when to make exceptions to the rules. They could have skipped the ban, explained the rules and let it go. |
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| Post 12 IP flag post | ||
Collector
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Homer private msg quote post Address this user | |
| Anyone buying what is an obvious listing error, than pouts about the rest of the transaction because they didn’t get there “deal”. That sounds self centered to me and you deserve a non paying notice on your account for not following through with the rest of your purchase. | ||
| Post 13 IP flag post | ||
Please continue to ignore anything I post.
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southerncross private msg quote post Address this user | |
Quote:Originally Posted by Homer Obviously I was not going to get the "deal". Sending me an aggressive email straight off the bat is not good customer service. Example of a cordial email would have been. We are informing you that the TTA 66 in 9.4 listed at $5 was a mistake and we cannot sell that book at that price. And thank you for bringing that to our attention and have corrected that on our web site. As a result we have cancelled your order. And we look forward to servicing you with your collecting needs in the future. Kind regards the comic link team. That would have been a normal response. Instead of the aggressive email I received. They knew the other book was used to get to the minimum purchase needed to go thru check out. Oh and thank you Homer for calling me self centered. Pouting at poor customer service is what I do. Aggressive towards customers who are not aggressive first tends to loose customers. And that's what comic link did. ![]() |
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| Post 14 IP flag post | ||
Collector
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Homer private msg quote post Address this user | |
| So your saying you were set up by comic link with a listing error to make your purchase of TTA in vg. Ten years later someone can’t let it go. | ||
| Post 15 IP flag post | ||
Please continue to ignore anything I post.
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southerncross private msg quote post Address this user | |
| Didn't say set up. Read my post correctly thank you. | ||
| Post 16 IP flag post | ||
Collector
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Homer private msg quote post Address this user | |
| Attach a copy of this aggressive email you received by comic link. | ||
| Post 17 IP flag post | ||
Please continue to ignore anything I post.
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southerncross private msg quote post Address this user | |
Quote:Originally Posted by Homer I'm sorry I don't keep ten year old emails. |
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| Post 18 IP flag post | ||
Collector
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Homer private msg quote post Address this user | |
Quote:Originally Posted by southerncross Ten years later you openly trash a companies policies when you choose to delete the messages you disagreed with. |
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| Post 19 IP flag post | ||
Please continue to ignore anything I post.
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southerncross private msg quote post Address this user | |
Quote:Originally Posted by Homer I'm lost for words after reading this post |
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| Post 20 IP flag post | ||
Collector
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Homer private msg quote post Address this user | |
Quote:Originally Posted by southerncross There not adding charges to auction wins, there collecting taxes required by law. Please read and comprehend before openly trashing a company. |
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| Post 21 IP flag post | ||
Please continue to ignore anything I post.
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southerncross private msg quote post Address this user | |
| I'll openly trash any company that has poor customer service. I didn't start this thread. Just contributed to it. |
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| Post 22 IP flag post | ||
Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
| @southerncross I don't want to get involved in any back and forth arguing or criticism of each other. I haven't seen the email and I don't have any ten year old emails of my own. But you are accusing CL of using an absurdly low price of $5 on an item worth far more than that to get you to purchase something else to meet the minimum $25 order. I suggest if you believe that, you don't understand how Comic Link's Exchange actually works. The vast majority of items for sale on the Exchange are placed there by third parties. The person that owned the book. CL has no involvement in the listing of the book, they don't proof read the listing, they don't set the price, they didn't take the picture or write the description and they don't have the book there at their office. All of that was done by the seller and the seller has possession of the book. The only books you can count on CL having possession of are books for auctions. The only listings they write up are auctions. They own very little of the inventory on their site. I've bought and sold on Comic Link off and on since a few years after they opened. I see NO indication at all that they list books at absurdly low prices just to get people to order something else to meet the minimum. What happens is that the thousands of people that list their books for sale on the CL Exchange make mistakes in the listings. Or they sell the book(s) outside of Comic Link and don't get around to removing the listing on CL. Or they change their minds. I've even had CL cancel a couple of orders because when they received the books I purchases from the seller (that is how it works. The seller agrees to the purchase and then ships to CL) the staff at Comic Link noted restoration and cancelled the sale. Sent the book back. There are things CL needs to do - and have needed to do for years - to improve. Too much inventory on their Exchange is vapor. They could fix that by making sellers log in and confirm availability every month or two. Five days is too long to wait to confirm a sale. All of this is why I mostly buy and sell with CL in their auctions. But your belief that they use "error" listings to get customers to spend another $20 bucks to meet the minimum has no basis in fact. |
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| Post 23 IP flag post | ||
Please continue to ignore anything I post.
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southerncross private msg quote post Address this user | |
| I have never said that they list purposely low books to get a customer to spend more to meet the minimum requirements for shipping. They made a honest mistake listing that book at that price. They however did send me a aggressive email which is poor customer service soon after which is not a good business practice as you lose a customer. Which is what they achieved. I have not used them since. If other collectors patronize them that's their choice. |
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| Post 24 IP flag post | ||
I hold the record for itchy trigger finger.
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by IronMan Hi folks, these strange hostilities must be based on misunderstanding. I read the original post and southern cross did what anyone would have done. Go for a bargain when you see it but understand when the seller says it was a mistake. He’s just asking to be treated civilly when the error was discovers and I think we all want that. Customer service matters. |
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| Post 25 IP flag post | ||
Please continue to ignore anything I post.
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southerncross private msg quote post Address this user | |
@sportshort Thank you ![]() |
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| Post 26 IP flag post | ||
Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
Quote:Originally Posted by sportshort I think it's unfair to say that anything I said was hostile. There was a misunderstanding on my part. I thought southerncross was saying that ComicLink was using bait and switch advertising to induce him to purchase additional item(s). So as to make the minimum purchase amount. And in southerncross original post, he did use the term "false advertising" when talking to CcmicLink. My point was explaining how ComicLink's Exchange works, which is important in the discussion. It would be a true rarity for CL to even have the opportunity to engage in "false advertising" on their Exchange. Because they are only HOSTING the listings. They don't own the books and they do not write the listings. The Comic Link Exchange is literally thousands of individuals posting - themselves - books they wish to sell. So a purchaser might buy or bid on 1, 2 or 20 books. But they are buying the books NOT FROM COMIC LINK. The purchaser is buying the books from 1, 2 or 20 different people. CL is coordinating the transaction. This really matters. If you purchase multiple items - but then decide you don't want to follow through with your entire purchase because the one you want the most isn't there - you are in fact screwing over the other person(s) who have agreed to sell you their books. Comic Link is strict in enforcing this to protect the Exchange from constant cancelled sales. Sellers would not be inclined to list books for sale on the Exchange if they didn't believe a sale is a done deal. Think of this way. John and James both have books for sale on the CL exchange. One of John's books has a huge listing error, listing a book worth hundreds of dollars for five bucks. Bryan is the first person to see John's book with a huge listing error hits the buy button.. To make the minimum $20 order he purchases a $15 book from James. John tells CL he's not selling the book for $5. Now Bryan no longer wants to buy James book because he can't get John's. What exactly did James do wrong here? Why does he lose a sale because of John's mistake? It's not complicated. You shouldn't order anything you don't actually want to buy, that you would not want to follow through with. I've said multiple times there is stuff CL needs to improve on their Exchange. Sellers need to be held to higher standards. You list a book for sale on the Exchange, you need to have that book available. Sellers that forget to remove books already sold or that change their mind should get a "black mark" on their account. Do it more than a few times get booted off. And CL could police this better by making sellers go in once a month and confirm that the books they have listed are still available for purchase at the price listed. As for rudeness - that is a decision that only the customer can make. If any customer believes they were treated rudely by any business, that alone is legitimate reason to never do business there again. And tell friends you don't do business there. But the cause of the conflict described is not reasonable to Comic Link. It is in fact a customer wanting something unreasonable. |
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| Post 27 IP flag post | ||
I hold the record for itchy trigger finger.
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sportshort private msg quote post Address this user | |
| let me give it one more go. if i had been wanting something for a really long time and was unable to afford it and then it went on sales for 80 percent off, i wouldn't tell the seller "Hey, that's to good a deal, I'm going to pas because it's unfair to you the seller" i'm pretty sure none of us would. what if we then noticed a further discount if we bought multiple items, so we added one more item we didn't really need but could use and it got us a better deal. I believe we would do all of these things but what if we tried to pay and then were told that the first item was mis-marked and but we still had to buy the 2nd item in and were told that if we didn't buy the 2nd item we would never be allowed in the store and we would get our picture posted behind the counter as lousy customers. I'm not sure if this is how it all went down but what's in it for southercross to fabricate a story? since i don't know any of the players here personally but i have really enjoyed this form and the kindness i've been shown since arriving here i am going to believe southerncross does not have an agenda and neither do you Iron man. I've actually read several posts by ironman and found them very insightful and useful. i am going to first apologize if i am offending anyone because that is not my intent. I just felt that ironcross was being piled up on but that in turn could be my misunderstaning. i really think you guys are great and very helpful when someone has a need for advice. So thanks for putting up with my rant. | ||
| Post 28 IP flag post | ||
I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
| I wasn't a fan of Josh, the owner of ComicLink, and the way they conducted certain aspects of their business years ago. I made my opinion public and it got me banned from the website. I just have friends bid on or buy the items for me. If I miss out on an item, it's no big deal. I've survived. Everything comes back around. | ||
| Post 29 IP flag post | ||
I hold the record for itchy trigger finger.
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by DrWatson I don't buy from them, i can't afford the items i really want (especially after all the additional fees,that they have a right to charge) but if they have bad customer service, which is the business i have been in for almost 40 years, i don't think i would want to contribute to their cause by buying from them, so i applaud you for being the bigger person and finding a work around, i don't think i would. |
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| Post 30 IP flag post | ||
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