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Collector Ambush_Bug private msg quote post Address this user
If all this is the case, better communication is vital.
My previous orders were done before the Canadian office was established, I believe.

The border is closed to non essential travel. And probably will be for months, given the state of
the infection rates in the U.S. But product deliveries are allowed through, so transporting the slabs should be fine. So I don't get why it's an issue at all.

That being said, I'm not certain which delivery service I paid for, but at this point I would like to have them mail them directly to me, and would like to have that option. Otherwise it could literally take another year before the border opens.

Yes, the government might mistake it for a merchandise purchase, but it should be fine if CBCS fills out the form to indicate they are not merchandise.

I'll see if I can get anyone at CBCS on the phone I guess. Wish me luck.
Post 926 IP   flag post
Collector TMAN1980 private msg quote post Address this user
CBCS received my book on August 16, 2019.

I was told back on April 8th by Steve Paulus that my book arrived in Oakville, but then the border was closed so they can't get it to me.

We're all told the standard answer. Because the border is closed, things are out of their control to reopen. Ok, I believe that, but it leaves so many questions.

For instance, is Steve Paulus a one man show in Oakville when he works there?

Why aren't there any Canadian employees that can reopen the store?

Who is receiving the books while it's closed? Can't they ship them out?

So many questions.

Meanwhile, in Oakville, my book is just sitting there...lonely...calling out to me.
Post 927 IP   flag post
Collector Ambush_Bug private msg quote post Address this user
Yea, they've had my books since August/Fan Expo.

If they mail me a key, I'll open the office up myself!

If a solution isn't figured out, they could sit there for another YEAR!
Post 928 IP   flag post
Collector tvphonehome610 private msg quote post Address this user
Quote:
Originally Posted by tvphonehome610

Quote:
Originally Posted by dielinfinite
CGC is currently quoting about 2 weeks turnaround time for moderns, so just about on par with CBCS.

The pressing turnaround time is an embarrassment. I knew it was bad when I submitted my books and the TATs have about doubled while I’ve been waiting. They have starting taking steps to address it so opefully they start coming down to match or beat CGC’s 2 months

Customer service has more miss than hit since Zack left and the call center doesn’t seem to be of much help. Emailing tends to be better but can still take a week or more to respond.

Basically, submit books for grading but avoid pressing with them for the time being.


I had 5 books accepted on June 3 and have had no movement yet, so definitely over 2 weeks.


Still no movement, so 50% over the the quoted TAT.
Post 929 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@tvphonehome610 Quote:
Originally Posted by Darryl_H
1. The current turn around times for all regular tiers are at around 5 weeks. As always VSP can add a week or two depending on volume
Post 930 IP   flag post


Collector SauceDog private msg quote post Address this user
Quote:
Originally Posted by TMAN1980
For instance, is Steve Paulus a one man show in Oakville when he works there?


@TMAN1980 That's been my impression every time I've gone there, and he isn't a local to make things easier as I recall that he drives in a long way from out of town for work. Everyone else in the building works for Universal Distribution, and THEY apparently have been open and working out of the building (see my post on the previous page about them advertising their holiday hours and specifically saying the Oakville/Toronto location is open)
Post 931 IP   flag post
Collector Edge328 private msg quote post Address this user
Does Steve Paulus possibly live on the other side of the border and can’t get across to the office until the border opens?
Post 932 IP   flag post
Collector TMAN1980 private msg quote post Address this user
According to Steve Paulus' profile, he lives in Rochester, NY. Which is 2.5 hours away from Oakville. So it makes sense that he drives over the border. But still...so many unanswered questions.
Post 933 IP   flag post
Collector Edge328 private msg quote post Address this user
I have books stuck on the other side of the border right now with a Canadian presser as he has them shipped from CGC to near the border on the US side, then drives over the border to get them (for several reasons). Since COVID he's not been allowed to drive over the border to get the shipment and enter back over the border.

I'd say Steve is at home on the US side and not allowed to drive over to get things running until the border reopens.
Post 934 IP   flag post
Collector SauceDog private msg quote post Address this user
Quote:
Originally Posted by TMAN1980
According to Steve Paulus' profile, he lives in Rochester, NY.


Wait, what...Seriously that can't be true, can it? You would think they would want to hire maybe someone near the same town, let alone in the same country, to be the single employee running an entire branch of a business.

This would make sense since it sounds like Universal Distribution is up and open, so what is holding back CBCS from even doing something (and if this is all untrue, we wouldn't know because CBCS is awful at communicating anything to Canadian customers)
Post 935 IP   flag post
Collector TMAN1980 private msg quote post Address this user
Quote:
Originally Posted by Edge328
I have books stuck on the other side of the border right now with a Canadian presser as he has them shipped from CGC to near the border on the US side, then drives over the border to get them (for several reasons). Since COVID he's not been allowed to drive over the border to get the shipment and enter back over the border.

I'd say Steve is at home on the US side and not allowed to drive over to get things running until the border reopens.


You can get delivery companies to go pick up your package and bring it back to Canada. That's what I did. I had products shipped to Pembina ND. I couldn't wait for the borders to reopen so I used Red River Messenger. They do daily trips to pick up packages just over the border and bring them back to Canada.
Post 936 IP   flag post
Collector Edge328 private msg quote post Address this user
Quote:
Originally Posted by TMAN1980
You can get delivery companies to go pick up your package and bring it back to Canada. That's what I did. I had products shipped to Pembina ND. I couldn't wait for the borders to reopen so I used Red River Messenger. They do daily trips to pick up packages just over the border and bring them back to Canada.


Out of curiosity, what did that cost?

I don't know that that solves the issue of Steve being able to get over the border to deal with the books that are likely already shipped to Oakville anyway.
Post 937 IP   flag post
Collector TMAN1980 private msg quote post Address this user
Quote:
Originally Posted by Edge328
Quote:
Originally Posted by TMAN1980
You can get delivery companies to go pick up your package and bring it back to Canada. That's what I did. I had products shipped to Pembina ND. I couldn't wait for the borders to reopen so I used Red River Messenger. They do daily trips to pick up packages just over the border and bring them back to Canada.


Out of curiosity, what did that cost?

I don't know that that solves the issue of Steve being able to get over the border to deal with the books that are likely already shipped to Oakville anyway.


DM sent. Just to keep the off-topic topics to a minimum.

Back to the topic... maybe we'll get free re-casings when the new casings come out to make up for all the waiting. That would win back my faith in CBCS *Cough*Cough*Hint*Hint*
Post 938 IP   flag post
Collector Ambush_Bug private msg quote post Address this user
Yea, I've been waiting on 34 book for almost a year now. With no explanation beyond
"*Shrug, sorry.. Covid!"

Honestly, the border will be closed for a very long time. CBCS needs to address this one way or another. Now.

If I have to wait a year and a half to two years to get my slabs, I would assume to get a serious rebate. These are books I could have sold.

It just doesn't make sense that their whole business venture depends entirely on one person crossing the border. There must be a way to cross the border, with the explanation of re-opening the business in Canada.

It's madness.
Post 939 IP   flag post
Collector SauceDog private msg quote post Address this user
Quote:
Originally Posted by TMAN1980
maybe we'll get free re-casings when the new casings come out to make up for all the waiting. That would win back my faith in CBCS *Cough*Cough*Hint*Hint*


I would actually be offended by this offer if they did it, as it amounts to 'Hey you waited for so long to get your items...WANT TO WAIT EVEN LONGER?' with more inconvenience for us to pack up or arrange another drop off just to take advantage of it.

Some of us might not even want to use CBCS after this just from a customer service / transparency standpoint, so offering new cases would be pointless (it would have to be something like a decent coupon and implement other changes in Canada that shows they are listening to customers - such as offering curb-side pickup from the Oakville location)
Post 940 IP   flag post
Collector Duece411 private msg quote post Address this user
Can anyone help me with a time table for these comics? Not trying to hurry or anything just looking for a time frame?
Post 941 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Duece411 Assuming all of these orders were for pressing:

The date listed is the date the invoice was created. Turnaround times are based on the date the books were received. You should’ve gotten an email for each of those orders indicating when the order was received.

Last update we got said that they should be working on books from early September, that was a month ago. My books from Late September are not done yet.
Post 942 IP   flag post
Collector Duece411 private msg quote post Address this user
Yea all those are in pressing, thats all I wanted to know thanks bud ✌
Post 943 IP   flag post
Collector cyrano0521 private msg quote post Address this user
my invoice is on 5 weeks, today; no pressing, no VSP. processing/grading, and the invoice download says "labels" but it's been there for a couple weeks. i don't know if i'll be getting the new holders or some of the last of the old holders. 3 comics...just taking a while to do whatever it is they've decided to do.
Post 944 IP   flag post
Collector Scifinator private msg quote post Address this user
Quote:
Originally Posted by cyrano0521
my invoice is on 5 weeks, today; no pressing, no VSP. processing/grading, and the invoice download says "labels" but it's been there for a couple weeks. i don't know if i'll be getting the new holders or some of the last of the old holders. 3 comics...just taking a while to do whatever it is they've decided to do.


I suspect you may end up with the slabs and labels. Just this week the finished my 467 comic order whiCh i know has at least one of the old slabs, so you should see yours soon.
Post 945 IP   flag post
Collector TMAN1980 private msg quote post Address this user
45000+ cases of COVID-19 reported in the US on Saturday. The Canadian border is never going to reopen. Maybe CBCS should send those books back from Oakville to Dallas where CBCS staff can RESEND them back to individual customers in Canada. Yeah they're going to lose money in the short run, but what's the long term damage going to cost them for losing customers because of this (rhetorical question, I'm just venting). 11 month anniversary of waiting for my book.
Post 946 IP   flag post
Collector SauceDog private msg quote post Address this user
Quote:
Originally Posted by TMAN1980
45000+ cases of COVID-19 reported in the US on Saturday. The Canadian border is never going to reopen. Maybe CBCS should send those books back from Oakville to Dallas where CBCS staff can RESEND them back to individual customers in Canada. Yeah they're going to lose money in the short run, but what's the long term damage going to cost them for losing customers because of this (rhetorical question, I'm just venting). 11 month anniversary of waiting for my book.



It's as if having only a single employee for their entire Canadian operation was a bad idea, especially when that one employee doesn't even live in the country and had to drive in to do the work :P (and who still doesn't respond to emails sent almost 2 weeks ago asking for an update)

If they had another person working in Canada then all those comics already sitting in Oakville could have been mailed out still, nothing was stopping them from doing so (since the facility IS open, and the other company sharing the space with them have been working and mailing stuff out as normal for awhile now).
Post 947 IP   flag post
Collector Ambush_Bug private msg quote post Address this user
I called CBCS last week and the customer rep said that my books had been delivered to Canada/Oakville. I asked for Steve Paulus's contact information. When I messaged Steven he said my books hadn't been sent out yet and that he would ship them to me directly. I received them a few days later. The status of my order still hasn't been changed online, but I have them now.
Post 948 IP   flag post
Collector SauceDog private msg quote post Address this user
Quote:
Originally Posted by Ambush_Bug
I called CBCS last week and the customer rep said that my books had been delivered to Canada/Oakville. I asked for Steve Paulus's contact information. When I messaged Steven he said my books hadn't been sent out yet and that he would ship them to me directly. I received them a few days later. The status of my order still hasn't been changed online, but I have them now.


That sounds like all Canadian books are just mailed to Steves house first and he drives them over the border to the Oakville location so they can save all on shipping/custom fees. I really hope his house is covered by CBCS's comic insurance as that is a damn big risk
Post 949 IP   flag post
Collector sugarman private msg quote post Address this user
you know, when CBCS started off years ago, i was ecstatic ... giddy, at the prospect of SERIOUS competition for CGC. I hate CGC. they are scammers. i have talked to several guys that know what scams they pull.. horrible grading jobs.. 9.6's that look like 8.5's... having to resend the books back so they make extra grading fees.. scam.

so i started giving my books over to CBCS. When they first came to Toronto ComiCon, I actually went personally to meet Steve and Tim and hand my books to them and to tell them how happy i was that CBCS was around. i took a membership and all at the time.

This past January, i sent another batch of books. I hadn't done so in a while. I am simply disappointed. Books were sent out Jan 2 to take advantage of the Holiday Special. I DID NOT USE THE OAKVILLE OFFICE to send my books, they were sent DIRECT TO DALLAS. So, they should NEVER have been shipped back to Oakville, but DIRECTLY to Me. CBCS got a hold of them, graded them and were ready for shipping Feb 19.

Since then, it's been one lie/mis-information after another. We were told the books shipped Feb 19. We wait. Nothing. Call back 2 weeks later. Books still in Dallas. Will ship that Friday. Wait... still nothing. Call back, books didn't ship, but we will get an email when they do... nothing. Covid hits. everything closes down.

Wait. call back. told by shipping books are in Canada. Contact Oakville office. No response. Messages left, never a call back. Oakville office closed? SO, staff can't even go into the office to answer calls? Ontario is already in stage 2/3 of reopening. So, this employee can't even show up to the office? I understand Steve is stuck across the border and can't come. But can we at least deal with what is HERE?

Needless to say, I won't be using CBCS any longer. When they can't give you an answer as to where your books are.... that's unacceptable.

This isn't the only story of poor customer service. These books should have been received BEFORE the border closed towards tail end of March. Sad, very sad.
Post 950 IP   flag post
CBCS Darryl_H private msg quote post Address this user
Quote:
Originally Posted by SauceDog
Quote:
Originally Posted by Ambush_Bug
I called CBCS last week and the customer rep said that my books had been delivered to Canada/Oakville. I asked for Steve Paulus's contact information. When I messaged Steven he said my books hadn't been sent out yet and that he would ship them to me directly. I received them a few days later. The status of my order still hasn't been changed online, but I have them now.


That sounds like all Canadian books are just mailed to Steves house first and he drives them over the border to the Oakville location so they can save all on shipping/custom fees. I really hope his house is covered by CBCS's comic insurance as that is a damn big risk


Nothing is Mailed to Steve Paulus's house for him to drive to Canada, so let's nip this one before it gains legs.
Post 951 IP   flag post
CBCS Darryl_H private msg quote post Address this user
@sugarman did you ever get an answer?
Post 952 IP   flag post
Collector SauceDog private msg quote post Address this user
Quote:
Originally Posted by Darryl_H
Quote:
Originally Posted by SauceDog
Quote:
Originally Posted by Ambush_Bug
I called CBCS last week and the customer rep said that my books had been delivered to Canada/Oakville. I asked for Steve Paulus's contact information. When I messaged Steven he said my books hadn't been sent out yet and that he would ship them to me directly. I received them a few days later. The status of my order still hasn't been changed online, but I have them now.


That sounds like all Canadian books are just mailed to Steves house first and he drives them over the border to the Oakville location so they can save all on shipping/custom fees. I really hope his house is covered by CBCS's comic insurance as that is a damn big risk


Nothing is Mailed to Steve Paulus's house for him to drive to Canada, so let's nip this one before it gains legs.


Whew that's a relief. So I assume all books mailed directly to Oakville facility from the main CBCS location, and it's only Steve that has to do the trek over the border himself? Just confused since the other poster said Steve would mail out his books himself, so was curious where that was being done from if he ins't at the location and the mailing isn't happening from the main CBCS office (unless Steve is now working on-site there)

I would also point out again I never hear back from Steve when emails. The last email over a week ago has had no answer, and the one before that only got an answer once I mentioned it on the boards here. Happy to share the emails to show I'm not being rude (because really, anytime someone says they are not being responded too there is a good chance they are acting like jerks, which I certainly don't think is my case ), just really would appreciate answers and transparency from CBCS.
Post 953 IP   flag post
Collector TMAN1980 private msg quote post Address this user
I too have been getting the email snub from Steve Paulus. So I turn to commenting on Instagram posts or Facebook about where my book is and how long it's taking. That seems to elicit some response back. You know what stops frustrated customers? When they get their books back in a timely manner.
Post 954 IP   flag post
Collector sugarman private msg quote post Address this user
Quote:
Originally Posted by Darryl_H
@sugarman did you ever get an answer?


i emailed Steve 12 days ago, no response.

i called CBCS today, and was told to call back in a few days. the girl had no idea where my books were. Oakville or Dallas. the usual story.
Post 955 IP   flag post
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