CBCS Turnaround 3.08934
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by Odinson2000 My understanding is they ship once per month. |
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Odinson2000 private msg quote post Address this user | |
| Entirely possible, but then they missed shipping anything in September as my August comics arrived in the US the same time last week as my mid-October ones. | ||
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It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
| @Odinson2000 Sounds right. I submitted a batch of books Aug 26 and it reached Oakvile Aug 30 where they input and create the Canadian submission. The books were shipped to Florida (VSP and Press) in October. Maybe they ship once per month (or longer) depending on volume. | ||
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nik private msg quote post Address this user | |
Got my books back, and happy with the service and grades that they each got.   |
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| Post 354 • IP flag post | ||
 To answer your question, no, this is not where the comics go to die.
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MutantMania private msg quote post Address this user | |
| If I submit books now what is the chance they would be back before Christmas? | ||
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dielinfinite private msg quote post Address this user | |
| @MutantMania Assuming you’re not having the books pressed, you will most likely get them back before Christmas. Current turnaround on most tiers is about 5 weeks. | ||
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To answer your question, no, this is not where the comics go to die.
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MutantMania private msg quote post Address this user | |
Quote:Originally Posted by dielinfinite Cool thanks for the info. No pressing just standard grading. Will probably just do raw grading for my first try. I just got a few in a collection I bought and they look pretty good. I also like the cheaper price  |
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| Post 357 • IP flag post | ||
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Paint_Monk private msg quote post Address this user | |
Quote:Originally Posted by MutantMania I would say good luck. My faith in CBCS is pretty shattered at this point. In their defense, I did submit for pressing (with two VSPs). Kendra told me in September the books would be coming back from pressing the first week of October - another CBCS employee is checking on their status for me and as of yet hasn't gotten back to me. Monday marks 21 weeks since it should have been received post-convention. Mark me pretty disgusted. I don't even know that "good grades" would make me happy at this point. I've tried to be supportive, albeit a bit verbal here, but I'm pretty much out of patience. (EDIT - Truth be told, if it weren't for the few people at CBCS who have tried to help and the friendly folks on the forum here, I would be absolutely irate.) |
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| Post 358 • IP flag post | ||
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etapi65 private msg quote post Address this user | |
| Does seem a bit crazy. I thought pressing would add 4 weeks max; not sure on VSP. I would think 12-15 weeks would be the max. Maybe VSP is really backed up? | ||
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 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| @etapi65 VSP is quick. The pressing is the slow part. I dont think VSP even added a week to my TAT. As for pressing, be prepared to wait. Results are better than I could hope for on the few I submitted. However, you have to have patience of a saint.... I have no need for speed so I can wait. If you need for convention or quick turn around, you may want to pay extra for speed or forgo CBCS for pressing all together. I hate to say that. But you will require realistic expectations to not get agitated. |
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etapi65 private msg quote post Address this user | |
| @Bronte What's the TAT for a pressed? | ||
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The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| @etapi65 I dont work for CBCS. However, I can tell you I have a pressing order that was entered into their system June 6th. Going by another fellas time to completion, I estimate mid November to end of November. Keep in mind, I have no way of knowing for sure. And they had data entry issues at one point. ( I think they transferred some folks to help with that though.) My point is, set your expectations accordingly. Great result. Long wait.  I think this was a 9.4 on ebay when I bought it. Took a gamble..... |
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cyrano0521 private msg quote post Address this user | |
| Vsp can add up to two weeks if they are busy or need to find exemplars; pressing usually adds at least a month. | ||
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The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| Sept 16th oct 9th for an alex ross signature On my last order with VSP.  |
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| Post 364 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| In one of the other thread, Steve B mentioned that pressing is behind. He didn't say how far behind. That's unfortunate because my last order was fast pressed and sailed through really quickly. | ||
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Paint_Monk private msg quote post Address this user | |
Quote:Originally Posted by Bronte Sorry, but 21 weeks is beyond "realistic expectations." And if the wait is this outrageous, fix the *** dashboard so we can see some progress without getting wrong answers from overseas or customer service people who tell you something and when its wrong won't call back or answer emails. I know I'm new, but this is "lots of words I can't write here on the forum without being inappropriate or getting banned." |
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 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| I'm at either 22 weeks or 18?? handed books over June 7th but dash says received July 5th. Pressing is the killer of souls!!!!!! No issue for me as none are flip type books and no real alternative!! Can't stand those CGC bonus rings although I am a fan of their revised PGX style grading scale. I may have to use CGC as I have a few magazine sized books and some CGC SS books I would like to keep with the original signature witness that could do with presses (didn't know about pressing only a few short years ago) |
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The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| @Paint_Monk My realistic expectations comment was geared towards @etapi65. I was sharing my experience and time table. My hopes were that, it would give him an idea of what to expect. In regards to your situation, I have no idea what to say. I don't work for CBCS. If I was jerked around as much as you stated, I would be upset as well. However, I'm fortunate. What few mistakes that have been made have been rectified very quickly and to my satisfaction. It appears you are beyond upset. I would suggest that when you get your books back, you consider whether you wish to continue business with them or not, Make the decision that is right for you. Personally, if you like the grading and physical attributes of CBCS, (no newton rings), stay away from pressing, as far as possible and just stick with the grading. (It seems as though grading is under control.) However,if they left a taste that is beyond palatable, seek a better alternative. Regardless, I would say stick around the forums. The people on the forum are good folks and the forum may benefit from you as much as you do from them. Right or wrong, that's my 1 cent thought. |
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Paint_Monk private msg quote post Address this user | |
Quote:Originally Posted by Bronte Thanks for the clarification, @Bronte. I apologize if I came off as confrontational, was not my intention. I'm just sad because I have been a cheerleader for CBCS since I sent in my first submission. That process was really long too (with NO pressing!) but I figured I'd give them a second shot to see if the customer experience was better the second time. I wish I could report that it's been better. As you can tell from my posts, I can't. It's been nice going back and forth on the forums and you all seem like a great group of people. I'm not sure I'll be particularly eager to submit again until these problems are ironed out though. What's made me even sadder is that CBCS hasn't really acknowledged doing anything wrong or taking an excessive amount of time. It's almost like it's MY fault for being "impatient" - I suppose when you're one of the only two real "games in town" you can act that way. We'll see how this shakes out. |
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| Post 369 • IP flag post | ||
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cyrano0521 private msg quote post Address this user | |
| Last i knew, time in Pressing doesn’t get reflected on the dashboard; so if pressing is part of it, time accrues from date CBCS receives order AFTER pressing is done. VSP does count but should only add one or two weeks to TATs. Your entire submission travels thru at the slowest tier’s pace, so really shouldn’t mix and match. Hope this helps recalculate everyone’s expectations. | ||
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Paint_Monk private msg quote post Address this user | |
| Oh, it's been explained ad nauseam both by Kendra as well as some of the folks here in forum admin who have been gracious enough to try and help. Doesn't make the fact that it's painfully slow any different and communication needs to be better - and accurate statements given about where a book is in the process. |
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The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| @Paint_Monk I have worked in retail before and realize how hard it can be. I suppose that's why I see both sides in a different light than most. While ideally customer service should be foremost on the minds of the powers that be in the minds of the consumer, that is not always as easy as it seems. A good customer service person is exceptionally hard to find. And if by chance you find one, imagine all the negativity you deal with all day. People don't call and say, great job. They call when there are problems. They get yelled at. They sometimes are not given the ability to do their job due to restrictions set by management. Turn around is horrendous. As for being one of the only games in town that's true. But the employees try to pick up some slack when they are online. My assumption is this that it is their off time and trying to compensate to a small degree in the deficiencies of the actual customer service. Even mr Borock has stepped in a time or two. To that extent, some of the employees really do care. Nothing I say excuses bad behavior. Nothing I say excuses the accountability of the company. Communication is the key to avoiding making a bad situation worse. You as the consumer have every right to feel as you do. My point is, while my comments may be construed as excuses, most are just MY observations of the reality of doing business. Hopefully the problems get addressed. It appears they are working on them albeit somewhat slowly. (Regular grading TAT used to be horrendous. Now it's perfectly acceptable by my standards, and I have not heard too much complaining) |
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etapi65 private msg quote post Address this user | |
Quote:Originally Posted by Bronte Thanks, I submitted a pressing order in August, but, it was submitted at a con 20 miles from where they press and got the impression it goes there first. I got the notice it was "received to their vault" around 5 weeks after it was dropped at the con, so I just assumed that was post-pressing. Maybe they shipped it to Texas just to ship it back to FL? So I was thinking the VSP on one of the items would be more of a hold up. |
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Odinson2000 private msg quote post Address this user | |
| I was wrong. What I thought was two orders coming back was just two listings for vintage and modern. My order of 9 measly comics, nothing special, no press or anything, is still in limbo after being submitted in August. So, I got my mid-Oct order first, weirdly while I still wait. Hopefully this week brings news. |
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| Post 374 • IP flag post | ||
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wtbmok private msg quote post Address this user | |
| Long wait times is an issue but my comics don't even show up on the dashboard | ||
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 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| FYI, Just got shipping notice (out of the blue) that 7 comics I submitted to FL for Press and then Signature Verification on June 10th. That puts them inline with my original expected TAT though of recent, I was thinking that perhaps I would not see them till after Thanksgiving. Now...I have more news and commentary that I will sit on for the time being... | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| I want to clarify yesterdays post. I created the invoice on 6/10. FedEx delivered to CBCS Florida on 06/18. So, from time of delivery (not their receipt into queue), to shipment from Dallas after Grading and Signature Verification, 21 weeks total. I anticipated 18-22 weeks. A Month and a half later, I also dropped off a ton of comics at SDCC for press. My expectation was to get those back between Halloween and Thanksgiving. That may be optimistic, but, if they ship back by 12/18. it will be the exact same TAT that I received on my 6/10 submission. I figured the SDCC submission might be faster TAT since Dallas TAT's had dropped between June and July. Will see and I will update along the way. Cheers |
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Paint_Monk private msg quote post Address this user | |
Quote:Originally Posted by Scifinator Mine were submitted on June 1st at a con but they didn't show up in my dash until July 16. And that was after calling CBCS numerous times just to make sure they were received. I'm hoping for a shipping notice before Thanksgiving...let's see what happens. I'm a little dubious at this point, but your post provides some hope. |
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| Post 378 • IP flag post | ||
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Randomdoge private msg quote post Address this user | |
| Hey folks I got a question , and yes I already email support and got my response but I want to ask you guys from your own experience, I submitted some books and got them signed at the convention two of them where to get pressed as well , and well the books I send to be pressed already showed up on my orders 2 weeks ago but not the ones that I didn't submit to be pressed. Do you folks know when they might show up on my profile or will they show up as soon as they're shipped out | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @Paint_Monk My guess is your 6/1 comicon dropoff is already in Dallas. Other than seeing it in "Processing" awhile after it was received in FL, I had no indication that they were in TX being graded and Sig verified until this week when I got the completed and shipped notifications. | ||
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