2nd Submission graded wrong by CBCS?787
 Collector
|
ERIC0523 private msg quote post Address this user | |
| I just received my second submission back today from CBCS. In my submission was 9 total issues of Howard the Duck #1. 6 of the issues were a 2nd printing, while 3 of the issues were a 1st printing. All 9 copies I sent in came back graded as a 2nd Printing? How does this happen? It is really hard for me to understand how a professional grading service can allow this to happen. Has anyone else had this happen to them? I called and they asked me to send them to books back so they could fix it. They said they would refund the cost of the shipping for me to send them back so they can fix their mistake. As I appreciate the fact that they are willing to fix the issue, I just don't know if I really want to continue to have my comics graded through this service provider any longer? How would you all feel about this? Am I over reacting? Any advise is appreciated. Thanks. |
||
| Post 1 • IP flag post | ||
 Collector
|
grriii private msg quote post Address this user | |
| This stuff happens. I have had books returned to me from the other guys that had a wrong label altogether - not even the right book! | ||
| Post 2 • IP flag post | ||
 Collector
|
jbarnes020889 private msg quote post Address this user | |
| Personally I don't accept the excuse "mistakes happen." I work for a big micro electronics company, we just had a product go out with bugs. If we told our customers "mistakes happen" they'd take their business elsewhere. It's unprofessional and unacceptable. Bottom line - I'd be pissed. They should probably be going out of their way for being such idiots. |
||
| Post 3 • IP flag post | ||
 "Forum Overlord" bah ha ha ha...
|
JustThatGuy private msg quote post Address this user | |
Quote:Originally Posted by jbarnes020889 and we all shit gold too, right? |
||
| Post 4 • IP flag post | ||
 Collector
|
The_Curmudgeon private msg quote post Address this user | |
| I've said it before, and I'll say it again: quality control has no control over quality. | ||
| Post 5 • IP flag post | ||
 COLLECTOR
|
dielinfinite private msg quote post Address this user | |
| @jbarnes020889 What would your company's response be? I work at a video game studio and deal with bugs all the time. Our response would likely be something like "Sorry we made a mistake. We'll look into it and work to get a fix out ASAP," which sounds an awful lot like "Sorry we made a mistake. Send them back so we can fix our mistake and we'll refund you the shipping expense." | ||
| Post 6 • IP flag post | ||
 Collector
|
CopperAgeKids private msg quote post Address this user | |
Quote:Originally Posted by ERIC0523 I have subbed quite a few books to CBCS over the past 20+ months. I have never had any issues with label errors, or anything else. Your issue is a clerical error which will be corrected.Whenever either of the two most respected grading firms make sych errors, they both correct them quickly. CBCS will correct the mistakes as quickly as possible, on their dime, as you noted. That is part of the service that you are paying for. The more important thing is that your books were impartially graded, certified and encapulated and that no mistakes were made in those critical areas. |
||
| Post 7 • IP flag post | ||
 COLLECTOR
|
DarthLego private msg quote post Address this user | |
| As much as we hate it, we live in reality where people are only human and mistakes will happen. It's how the company responds to and fixes mistakes that matter. CBCS is fixing their mistake, it's not like they told him to go pound sand. | ||
| Post 8 • IP flag post | ||
|
COLLECTOR
|
DarthLego private msg quote post Address this user | |
| If this is volume 2 HtD#1 after looking at the covers I can see why OP is quite frustrated. The 2nd print cover has "second printing" as part of the artwork. | ||
| Post 9 • IP flag post | ||
|
Collector
|
The_Curmudgeon private msg quote post Address this user | |
| I'm curious why they would "reimburse" the shipping back to them, why not issue a RA that you can just print out and put on the box? That way there is no out of pocket expense to the customer that shouldn't have to be going through this in the first place. That would be the professional thing to do. |
||
| Post 10 • IP flag post | ||
|
COLLECTOR
|
DarthLego private msg quote post Address this user | |
Quote:Originally Posted by The_Curmudgeon Seems to go along with many of the other things CBCS is behind on technology wise. You would think coupons in the shopping cart would be a simple matter too. |
||
| Post 11 • IP flag post | ||
 Collector
|
poka private msg quote post Address this user | |
| Even CGC only refunds shipping rather than issuing RA when they make a mistake At least no more physical coupons. | ||
| Post 12 • IP flag post | ||
 Collector
|
Oxbladder private msg quote post Address this user | |
Quote:Originally Posted by jbarnes020889 Um, didn't you just say that you had a product go out with bugs? As long as humans are part of a business mistakes will happen. Heck if you told me your company never made mistakes I would steer clear of it because I know that is a lie. Admission of an error, issuing an apology and rectifying the error both for the customer and in the production system is exactly what is expected. Even standard systems like ISO acknowledge errors WILL happen and design their systems so that that error should only happen once. |
||
| Post 14 • IP flag post | ||
|
Collector
|
Oxbladder private msg quote post Address this user | |
Quote:Originally Posted by The_Curmudgeon It can be easier for the customer but not every business will do this or even reimburse the cost of shipping or repairs unless under warrantee. |
||
| Post 15 • IP flag post | ||
|
Collector
|
The_Curmudgeon private msg quote post Address this user | |
Quote:Originally Posted by Oxbladder Oh yeah, that's right, CBCS gives no warranty that the information on the label will be accurate. |
||
| Post 16 • IP flag post | ||
|
Collector
|
Oxbladder private msg quote post Address this user | |
| @ERIC0523 I believe that being upset is only natural. I know that one of the jobs they were hiring for was QC so I think they realize that that department's employee(s) are overwhelmed. It is very easy to make very simple errors often when you have more work than you can get through comfortably in one day. This I say from experience. | ||
| Post 17 • IP flag post | ||
|
COLLECTOR
|
DarthLego private msg quote post Address this user | |
Quote:Originally Posted by The_Curmudgeon But they do willingly fix error labels at their expense, as they should. |
||
| Post 18 • IP flag post | ||
|
Collector
|
The_Curmudgeon private msg quote post Address this user | |
| If my video card goes out, the company that issued the warranty gives me a RA that I can print out. Why can't others do the same? | ||
| Post 19 • IP flag post | ||
|
Collector
|
Oxbladder private msg quote post Address this user | |
Quote:Originally Posted by The_Curmudgeon From my experience RAs are so much easier ... So much easier  It is so time consuming for me to set up returns  Pack the item, guess the weight, sometimes measure the box, call Purolator or whoever, write up the label, call to arrange pickup, .... Gah it sucks. |
||
| Post 20 • IP flag post | ||
|
Collector
|
Oxbladder private msg quote post Address this user | |
Quote:Originally Posted by The_Curmudgeon Probably use it as a ploy to avoid having to fix the problem. I would bet lots of people don't even bother to go ahead with returns that they have cover on the front end and then get credited back. |
||
| Post 21 • IP flag post | ||
 Collector
|
matterus023 private msg quote post Address this user | |
Quote:Originally Posted by DarthLego This sums it up nicely. @jbarnes020889 I'd go have a cup of tea as us Brits do and relax |
||
| Post 22 • IP flag post | ||
 Collector
|
TruckJohnson private msg quote post Address this user | |
| Anything that involves humans is not perfect. The bottomline is despite our best efforts -- sh*t happens. Sure, you have every right to be upset and to not use them ever again if you so choose. But what are you going to do when that happens at CGC -- leave them and go to PGX? And when it happens at PGX, what then? Nobody has a time machine that allows us go back and fix our mistakes. They admitted theirs and are willing to fix it at no charge including the shipping both ways. What MORE can you honestly expect them to do? |
||
| Post 23 • IP flag post | ||
|
Collector
|
jbarnes020889 private msg quote post Address this user | |
| Once everyone's wiped the crap off their nose... Totally understandable that mistakes happen. It's not about the mistake, it's the effort you put into resolving it. Simply put. |
||
| Post 24 • IP flag post | ||
|
Collector
|
Oxbladder private msg quote post Address this user | |
| Brown-nosing has nothing to do with my initial response and everything to do with someone not accepting that mistakes can and do happen. Yeah you can be upset all you want, I get that, but to think that mistakes won't happen is setting the bar WAY too high. I also am very familiar with how it may be in QC right now as I just got off a stint of over six months of trying to do the work of two people. I made lots of simple mistakes where I normally wouldn't before. |
||
| Post 25 • IP flag post | ||
|
COLLECTOR
|
dielinfinite private msg quote post Address this user | |
| @jbarnes020889 What more can you reasonably expect them to do to fix their mistake? They've offered to fix it and to reimburse him for the shipping. We've established that it'd be nice if they could issue an RMA to cut out the need to issue the shipping reimbursement but it's not like their current solution is unacceptable by any means. | ||
| Post 26 • IP flag post | ||
 COLLECTOR
|
JWKyle private msg quote post Address this user | |
Quote:Originally Posted by jbarnes020889Think I'll change my comment only room for one person trolling |
||
| Post 27 • IP flag post | ||
 Collector
|
Revelations private msg quote post Address this user | |
Quote:Originally Posted by The_Curmudgeon It's called infrastructure. The companies that sells video cards are billion dollar companies. They have the resources to set up RMAs and automate the system. CBCS is a small entity with limited resources. I'm not just talking about money. There's manpower involved in trying to set up an automated RMA process. The other consideration is that with the tens of thousands of video cards that get produced, the percentage of RMA's needed could be in the hundreds or thousands. It makes financial sense to take the cost and effort to build the RMA system. For CBCS, they may have under 50 in a year, probably even less than 20 in a year. It doesn't really seem worth spending the time and money when you can just reimburse someone for their inconvenience. Now, I would say that maybe they should do a customer service coupon that offers a discount of some sort for the person's next purchase. |
||
| Post 28 • IP flag post | ||
|
COLLECTOR
|
DarthLego private msg quote post Address this user | |
| No one here has anything on their nose. That is a silly statement, many of us have been very critical of CBCS at appropriate times. This isn't one of those times, they offered to fix their mistakes. I'd like to also point out that the folks working in the grading room are not the same folks working in the slabbing room. The people printing the labels did not grade the book, so label errors do not necessarily reflect upon the graders not properly identifying issues and prints. | ||
| Post 29 • IP flag post | ||
|
COLLECTOR
|
JWKyle private msg quote post Address this user | |
Quote:Originally Posted by DarthLegoDarth I thought about the comment I made and decided to change it. If you don't give plants the light they will shrivel up. |
||
| Post 30 • IP flag post | ||
This topic is archived. Start new topic?