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Collector Poseidon5421 private msg quote post Address this user
Just received my 17 books, submitted May 26th at Phoenix Fan Fusion. They show received July 5th, making the official TAT just over 19 weeks. A few disappointing grades (my Amazing Spider-Man #15 was super disappointing), but a few pleasant surprises as well.

I am unsure if I'll use the service again. 19 weeks (really 25) is excessive when they offer no restitution for a delay like this. Not looking for a refund...a discount...something. Half a year just might be beyond my tolerance to warrant repeat business. Hope you all get your books back soon.
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Collector Guy private msg quote post Address this user
Check your books! I only submitted 8 books and it took 25 weeks. 1 cracked case, 1 case has a chunk of paper encased on the cover, and a few cases are split on the sides.
Post 202 IP   flag post
Collector Guy private msg quote post Address this user
Also, is it normal that ALL the cases look like someone took sand paper to the front? All the cases are scratched to hell.
Post 203 IP   flag post
Collector TheComicDoJo private msg quote post Address this user
@Paint_Monk I’m right here with you... it’s been long enough to hire and train people. They should have times improving by now.
Post 204 IP   flag post
Collector TheComicDoJo private msg quote post Address this user
I agree, if my books haven’t had any movement by the latest... mid December I’ll be moving. They moved in June... we shouldn’t even allow them to use that as an excuse, should be business as usual if they were running a good shop.

It’s also been long enough where they should be appropriately staffed to get TAT’s back in order.

Everyone knows the quality is great however this is our money, lots of money. We have the right to criticize a business which shows bad business practices.

I know it sounds harsh but I’m speaking for the majority here. It’s very frustrating having people ask me if I can submit books for them however I have to tell them it might be 5 months before they even hear anything. It’s not only sending a few hundred bucks out the door, it’s also sending a thousand worth of books out the door.

With great power comes responsibility

I love CBCS, I just wish I could help.


Quote:
Originally Posted by Paint_Monk
Quote:
Originally Posted by Kenrwill
I am so frustraited, book received july 27th still no updates. No pressing or anything. And no one can give me an estimate. I even emailed asking for a refund and books back and it got ignored. I tried calling number disconnected.


Join the club, my friend. Submitted at a convention in June and received on July 13. Still in processing and can't get through to customer service. Because of the expected delays (coupled with the recent move), I'm giving it until Christmas before I really raise angry concerns. If it's still in processing by Christmas, I'll be a lot less likely to ever use CBCS again.

I had expected a long wait, but this is getting stupid.
@Paint_Monk
Post 205 IP   flag post


Collector Rathraq private msg quote post Address this user
20th week waiting for my first graded comic. I hope i get my book soon.
Post 206 IP   flag post
Collector Mountie73 private msg quote post Address this user
Not really a TAT thing, but if you like Crain Variants, this one is available today. Just FYI.

https://amorphousink.us10.list-manage.com/track/click?u=9d265699e81bb22a4c0a973c1&id=7066a6fff8&e=b78b26b651
Post 207 IP   flag post
Collector Kenrwill private msg quote post Address this user
I didnt even want to use cbcs my friend mistook cgc and cbcs. So Im even more frustraited. If I dont hear anything by january I’m buying new books to be signed and graded by cgc and demanding a refund.
Post 208 IP   flag post
Collector utilitymoose private msg quote post Address this user
Quote:
Originally Posted by Kenrwill
I didnt even want to use cbcs my friend mistook cgc and cbcs. So Im even more frustraited. If I dont hear anything by january I’m buying new books to be signed and graded by cgc and demanding a refund.
I have 2 questions? What books/signatures? And why didn't you research which company was which before you sent your books in? Curiosity killed the cat as they say
Post 209 IP   flag post
Collector utilitymoose private msg quote post Address this user
Trying to kill some time till they do come in lol
Post 210 IP   flag post
Collector TheComicDoJo private msg quote post Address this user
Automated responses are not what customers want to see.


Post 211 IP   flag post
Collector MoonKnight private msg quote post Address this user
dang phones are still down only receiving automated messages and seeing a ton of people are getting them half a year after. This is pretty terrible..i doubt they even monitor this so its mainly a waste of time. Even PGX is looking a lot better at the moment!!!
Post 212 IP   flag post
Collector ThorneArt private msg quote post Address this user
Quote:
Originally Posted by TheComicDoJo
Automated responses are not what customers want to see.



Especially that I got emails and was told by Kendra that my Fast-Passed order that should be 7 weeks, is estimated at 10 weeks.
Post 213 IP   flag post
Collector stevguitar private msg quote post Address this user
Anyone have success with the new number yet? I just end up with the voicemail. With knowing the dashboard not being accurate I just really would like to know my status like everyone else.

I feel like its a community type program where we all say how long we been at this. Hi my name Stevguitar and I've been waiting since June 4th, my order # is 18-1E55772"
Post 214 IP   flag post
Collector kevinlmillard private msg quote post Address this user
@stevguitar I called the new number last week and got right in. They had no clue were my book was, but some one at least answered. Been in label now since September!! Ordered back in April!!
Post 215 IP   flag post
Collector GAC private msg quote post Address this user
What comes after "Labels" ? Is it Shipping?
Post 216 IP   flag post
Collector iggykoopa30 private msg quote post Address this user
What’s the new number?
Post 217 IP   flag post
Collector zosocane private msg quote post Address this user
CBCS received my books on June 5th from the Orlando MegaCon. Status shows "Processing" -- so unchanged for half a year. 26 weeks and counting for an Expanded tier submission ...
Post 218 IP   flag post
COLLECTOR earthshaker01 private msg quote post Address this user
Quote:
Originally Posted by zosocane
CBCS received my books on June 5th from the Orlando MegaCon. Status shows "Processing" -- so unchanged for half a year. 26 weeks and counting for an Expanded tier submission ...
mine since early July, been supposedly in label room since Oct 3rd, was told they should have shipped in first week of November. And so I wait. If Santa shows up at my house he better be holding a CBCS box.
Post 219 IP   flag post
Collector MR_SigS private msg quote post Address this user
Quote:
Originally Posted by Kenrwill
I didnt even want to use cbcs my friend mistook cgc and cbcs. So Im even more frustraited. If I dont hear anything by january I’m buying new books to be signed and graded by cgc and demanding a refund.


From the one responsible for the submition to CBCS, meaning your friend?
Post 220 IP   flag post
Collector Mountie73 private msg quote post Address this user
http://www.harvestorinvestments.com/VMPA/SMCAF15LL.html

Can I get anyone or everyone's opinion on this? Are these worth it? My son wants one for his birthday, (actually I already got it) now I am just seeing if anyone else has. Limited to 1000 for the silver. Just wondering.
Post 221 IP   flag post
Collector Darthreggie private msg quote post Address this user
Dropped off 3 books signed by Lucio Parrilo Sunday at Megacon. Received date was June 5th. They were shipped out yesterday.
Post 222 IP   flag post
Collector xkonk private msg quote post Address this user
Quote:
Originally Posted by Mountie73
http://www.harvestorinvestments.com/VMPA/SMCAF15LL.html

Can I get anyone or everyone's opinion on this? Are these worth it? My son wants one for his birthday, (actually I already got it) now I am just seeing if anyone else has. Limited to 1000 for the silver. Just wondering.


'Worth it' is hard to say. I wouldn't want one personally.
Post 223 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by GAC
Submitted: June 4
Received: June 20
Labels: Oct 1


Still in Labels
Post 224 IP   flag post
Collector Bronte private msg quote post Address this user
Received by CBCS. MAY 1ST
Received. By me. Nov. 23

2 pressings
Post 225 IP   flag post
Collector zosocane private msg quote post Address this user
Quote:
Originally Posted by Bronte
Received by CBCS. MAY 1ST
Received. By me. Nov. 23

2 pressings
Which service tier?
Post 226 IP   flag post
Collector Bronte private msg quote post Address this user
Quote:
Originally Posted by zosocane
Quote:
Originally Posted by Bronte
Received by CBCS. MAY 1ST
Received. By me. Nov. 23

2 pressings
Which service tier?


1 expanded
1 quickstream

No fast pass or anything like that. I even chose Fedex ground.

I think they were upgraded in tiers because of value though.
Post 227 IP   flag post
Collector GAC private msg quote post Address this user
Expanded: No press or VSP
Submitted: June 4
Received: June 20
Labels: Oct 1

Still in Labels
Post 228 IP   flag post
Collector leesoul21 private msg quote post Address this user
Quote:
Originally Posted by GAC
Expanded: No press or VSP
Submitted: June 4
Received: June 20
Labels: Oct 1

Still in Labels


8 weeks in labels 👀
Post 229 IP   flag post
Collector Cuthere85 private msg quote post Address this user
going on 5 months and they are still “processing”. Only get automated responses via email and call
Post 230 IP   flag post
242797 999 30
destitute