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Collector zosocane private msg quote post Address this user
Quote:
Originally Posted by Jamiemadrox
I very, VERY rarely complain about TATs and I completely understand the move and things being backlogged. I have, however, become fairly frustrated in seeing quite a few submissions that were taken at the same convention as mine (Orlando MegaCon) that have had their status updated.

I’m not angry or anything like that. Just feeling a bit left out and forgotten!


You should be angry. Like me, you left your book at MegaCon half a year ago and did your end of the bargain: you paid for the service. It's an unacceptably long time to be in "processing" purgatory while others are getting their status updated.
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Collector CaptJagged private msg quote post Address this user
My MIA book (a Lee/Kirby signed X-Men 13) is still MIA, but I at least got hold of someone today on the phone to try to get it found. She was very transparent and it was overall a good support experience even if the situation and the answer she had to deliver were awful.

The more widely useful impression I got would be: anyone waiting on VSP should buckle up and be ready for things to get worse before they get better, I’d say. Especially since Stan Lee signed books will probably be flooding into the VSP program now.

(Also, if anyone running things at CBCS ever cares or bothers reading this: Kendra who answered the phone today is worth more money. She deftly defused what could’ve been a very adversarial situation. 👍🏻)
Post 177 IP   flag post
Collector mrelowe private msg quote post Address this user
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by Hcanes
I submitted April 27th at East Coast Comiccon. I fast passed the pressing, but not the grading as I knew pressing was the bottleneck.

I hit labels October 2nd and have been sitting there since. I have my fingers crossed that I will have them back by the begging of December.


Damn that doesn’t bode well for mine which I also dropped off at ECCC, mine was press with no fast pass. I’ve seen no progress on it since it was received.


June 11th two pressing and five others to grade. No fast pass and have not moved beyond pressing since. I asked in the pressing thread and this one about the status of pressing. Someone posted the bottleneck was in pressing others that the bottleneck was in encapsulation. 24 weeks was the quoted tat and just trying to see what a realistic number is.

Not complaining just trying to get some insight.
Post 178 IP   flag post
COLLECTOR earthshaker01 private msg quote post Address this user
I have just given up on expecting any movement on my orders. I hope one day they will return to my house. I am completely deflated and actually lost any desire to send in any books to anyone.
It's funny I steadily have sent in orders over last three years, amounting to well over 1000 slabs. Anyhow for some reason I have lost interest in sending more in. Not sure if it's because of the long TATs, but something got me out of the grading mode. I am hoping I get my fire back and send in more books, as I have a a lot more. Maybe after the first of the year.
Post 179 IP   flag post
Collector Bronte private msg quote post Address this user
@earthshaker01

TATS, grading and related functions, kinda takes some of the fun out of comic books for some folks. Remember the things about comic books that make it worth your while and go with it.....

Just my opinion
Post 180 IP   flag post


Collector mrelowe private msg quote post Address this user
Quote:
Originally Posted by earthshaker01
I have just given up on expecting any movement on my orders. I hope one day they will return to my house. I am completely deflated and actually lost any desire to send in any books to anyone.
It's funny I steadily have sent in orders over last three years, amounting to well over 1000 slabs. Anyhow for some reason I have lost interest in sending more in. Not sure if it's because of the long TATs, but something got me out of the grading mode. I am hoping I get my fire back and send in more books, as I have a a lot more. Maybe after the first of the year.


All of our books are going to return home. Sorry if the frustration has taken the fun out of the hobby. This will get cleared up and they will get back on track. I think that daily checking the dashboard, invoice, and forum isn't helping the issue either. Enjoy the hobby the way that you like. If you need to take a break from submissions, focus on another aspect. This too shall pass.
Post 181 IP   flag post
Collector Kenrwill private msg quote post Address this user
I am so frustraited, book received july 27th still no updates. No pressing or anything. And no one can give me an estimate. I even emailed asking for a refund and books back and it got ignored. I tried calling number disconnected.
Post 182 IP   flag post
Collector Kenrwill private msg quote post Address this user
If any one has any idea of when I can expect them please let me know.
Post 183 IP   flag post
Collector stevguitar private msg quote post Address this user
Quote:
Originally Posted by Kenrwill
I am so frustraited, book received july 27th still no updates. No pressing or anything. And no one can give me an estimate. I even emailed asking for a refund and books back and it got ignored. I tried calling number disconnected.


Judging from a few comments on here, people in April and May are starting to see movement now so you have a little while to wait yet. I submitted by books June 4th at NFCC and Ive had no movement yet.
Post 184 IP   flag post
Collector iggykoopa30 private msg quote post Address this user
Quote:
Originally Posted by Kenrwill
If any one has any idea of when I can expect them please let me know.


@Kenrwill My books were also received on July 27th with no pressing as well, just grading as an Authorized Witness. I've not received any update to my dashboard but I continue to have hope. I know they're backed up but things are getting better. This Friday (16th) we'll be at 16 weeks. Hopefully an update is coming soon.
Post 185 IP   flag post
Collector Paint_Monk private msg quote post Address this user
Quote:
Originally Posted by Kenrwill
I am so frustraited, book received july 27th still no updates. No pressing or anything. And no one can give me an estimate. I even emailed asking for a refund and books back and it got ignored. I tried calling number disconnected.


Join the club, my friend. Submitted at a convention in June and received on July 13. Still in processing and can't get through to customer service. Because of the expected delays (coupled with the recent move), I'm giving it until Christmas before I really raise angry concerns. If it's still in processing by Christmas, I'll be a lot less likely to ever use CBCS again.

I had expected a long wait, but this is getting stupid.
Post 186 IP   flag post
Collector Scorpion private msg quote post Address this user
22 weeks later and still have not got back my books.OMFG
Post 187 IP   flag post
Collector kevinlmillard private msg quote post Address this user
Mine was received at the beginning of April and has been in labels for 2 months. I called Monday and they had no clue where it was said they would call me back and never did. I called yesterday still had no clue, they said they would call me in 30 minutes. Never heard from them so I called back yesterday afternoon, and all they said was that they are in labels. Very frustrating.
Post 188 IP   flag post
Collector Zevgoli private msg quote post Address this user
Quote:
Originally Posted by CaptJagged
My MIA book (a Lee/Kirby signed X-Men 13) is still MIA, but I at least got hold of someone today on the phone to try to get it found. She was very transparent and it was overall a good support experience even if the situation and the answer she had to deliver were awful.

The more widely useful impression I got would be: anyone waiting on VSP should buckle up and be ready for things to get worse before they get better, I’d say. Especially since Stan Lee signed books will probably be flooding into the VSP program now.

(Also, if anyone running things at CBCS ever cares or bothers reading this: Kendra who answered the phone today is worth more money. She deftly defused what could’ve been a very adversarial situation. 👍🏻)


They couldn’t find your book?
Post 189 IP   flag post
Collector CaptJagged private msg quote post Address this user
Quote:
Originally Posted by Zevgoli


They couldn’t find your book?


Nope. They said it was most likely misplaced somewhere in the VSP boxes and books and that they would go through and look for it, but I’m supposed to call back in a month. At the same time I’m getting info together on costs should the need arise for a claim, but she seemed confident that it was somewhere in the stacks.

Not getting mad until I need to, getting all pissy now would just be a waste of energy, I think. Instead I’m being positive and awaiting good news about my book *finger guns*
Post 190 IP   flag post
Collector Paint_Monk private msg quote post Address this user
A little word of encouragement. The friend who submitted a comic on my behalf at an convention in June placed a call to customer service - and wound up speaking with someone named Jake.

After checking, my book apparently is in grading and moving along soon to labels. I was told that I will definitely have it before the holiday. He politely added that I "can quote him on that."

Suffice to say that while the wait is still ridiculous, I'm glad that Jake was so helpful and I'm at least relieved that I'm moving through the process. Thanks, CBCS.
Post 191 IP   flag post
Collector mrelowe private msg quote post Address this user
Quote:
Originally Posted by Paint_Monk
A little word of encouragement. The friend who submitted a comic on my behalf at an convention in June placed a call to customer service - and wound up speaking with someone named Jake.

After checking, my book apparently is in grading and moving along soon to labels. I was told that I will definitely have it before the holiday. He politely added that I "can quote him on that."

Suffice to say that while the wait is still ridiculous, I'm glad that Jake was so helpful and I'm at least relieved that I'm moving through the process. Thanks, CBCS.


Glad that the new hires are working out. Jake from State Farm got a new gig!
Post 192 IP   flag post
Collector Themaxx35 private msg quote post Address this user
Quote:
Originally Posted by earthshaker01
I have just given up on expecting any movement on my orders. I hope one day they will return to my house. I am completely deflated and actually lost any desire to send in any books to anyone.
It's funny I steadily have sent in orders over last three years, amounting to well over 1000 slabs. Anyhow for some reason I have lost interest in sending more in. Not sure if it's because of the long TATs, but something got me out of the grading mode. I am hoping I get my fire back and send in more books, as I have a a lot more. Maybe after the first of the year.


Yeah, I think I’m done submitting for now too. Just lost the enthusiasm with the lack of momentum and not sure I’ll get that enthusiasm back.
Post 193 IP   flag post
Collector bucci117 private msg quote post Address this user
Books received by CBCS on June 4th from the Orlando MegaCon.
Just got email that they have been graded and are preparing to be shipped.
Progress is being made people!
Post 194 IP   flag post
Collector zosocane private msg quote post Address this user
Quote:
Originally Posted by bucci117
Books received by CBCS on June 4th from the Orlando MegaCon.
Just got email that they have been graded and are preparing to be shipped.
Progress is being made people!


Was your service tier "Expanded"? CBCS received my books on June 5th from the Orlando MegaCon. Status shows "Processing" -- so unchanged for nearly half a year.
Post 195 IP   flag post
Collector Guy private msg quote post Address this user
Received my 8 books back today. First time submitting 7 months ago and super disappointed. One case (packed in the middle) is cracked. Another has a piece of paper encased over the cover. The lower graded books had more spine nicks than what was hand delivered to them. I will upload photos.

Does CBCS fix any of their screwups? Or am I out of luck?
Post 196 IP   flag post
Collector joelzstuff private msg quote post Address this user
Quote:
Originally Posted by Paint_Monk
Quote:
Originally Posted by Kenrwill
I am so frustraited, book received july 27th still no updates. No pressing or anything. And no one can give me an estimate. I even emailed asking for a refund and books back and it got ignored. I tried calling number disconnected.


Join the club, my friend. Submitted at a convention in June and received on July 13. Still in processing and can't get through to customer service. Because of the expected delays (coupled with the recent move), I'm giving it until Christmas before I really raise angry concerns. If it's still in processing by Christmas, I'll be a lot less likely to ever use CBCS again.

I had expected a long wait, but this is getting stupid.


I submitted mine to CBCS at a signing event. The guy there said that i should expect it back January. The web site said they received it on May 30, 2018. I'm giving them till the end of Jan. Does anyone have their new number?
Thanks
-Joel
Post 197 IP   flag post
Collector Guy private msg quote post Address this user
Not what I was expecting after 7 months


Post 198 IP   flag post
Collector bucci117 private msg quote post Address this user
Quote:
Originally Posted by zosocane
Quote:
Originally Posted by bucci117
Books received by CBCS on June 4th from the Orlando MegaCon.
Just got email that they have been graded and are preparing to be shipped.
Progress is being made people!


Was your service tier "Expanded"? CBCS received my books on June 5th from the Orlando MegaCon. Status shows "Processing" -- so unchanged for nearly half a year.

Was not expanded. Got a grading email 2 days ago and a shipping email today. No tracking number yet, though.
PS. Joelzstuf. Niiice Avitar
Post 199 IP   flag post
Collector joelzstuff private msg quote post Address this user
Quote:
Originally Posted by bucci117

PS. Joelzstuf. Niiice Avitar

Thanks!
Post 200 IP   flag post
Collector Poseidon5421 private msg quote post Address this user
Just received my 17 books, submitted May 26th at Phoenix Fan Fusion. They show received July 5th, making the official TAT just over 19 weeks. A few disappointing grades (my Amazing Spider-Man #15 was super disappointing), but a few pleasant surprises as well.

I am unsure if I'll use the service again. 19 weeks (really 25) is excessive when they offer no restitution for a delay like this. Not looking for a refund...a discount...something. Half a year just might be beyond my tolerance to warrant repeat business. Hope you all get your books back soon.
Post 201 IP   flag post
Collector Guy private msg quote post Address this user
Check your books! I only submitted 8 books and it took 25 weeks. 1 cracked case, 1 case has a chunk of paper encased on the cover, and a few cases are split on the sides.
Post 202 IP   flag post
Collector Guy private msg quote post Address this user
Also, is it normal that ALL the cases look like someone took sand paper to the front? All the cases are scratched to hell.
Post 203 IP   flag post
Collector TheComicDoJo private msg quote post Address this user
@Paint_Monk I’m right here with you... it’s been long enough to hire and train people. They should have times improving by now.
Post 204 IP   flag post
Collector TheComicDoJo private msg quote post Address this user
I agree, if my books haven’t had any movement by the latest... mid December I’ll be moving. They moved in June... we shouldn’t even allow them to use that as an excuse, should be business as usual if they were running a good shop.

It’s also been long enough where they should be appropriately staffed to get TAT’s back in order.

Everyone knows the quality is great however this is our money, lots of money. We have the right to criticize a business which shows bad business practices.

I know it sounds harsh but I’m speaking for the majority here. It’s very frustrating having people ask me if I can submit books for them however I have to tell them it might be 5 months before they even hear anything. It’s not only sending a few hundred bucks out the door, it’s also sending a thousand worth of books out the door.

With great power comes responsibility

I love CBCS, I just wish I could help.


Quote:
Originally Posted by Paint_Monk
Quote:
Originally Posted by Kenrwill
I am so frustraited, book received july 27th still no updates. No pressing or anything. And no one can give me an estimate. I even emailed asking for a refund and books back and it got ignored. I tried calling number disconnected.


Join the club, my friend. Submitted at a convention in June and received on July 13. Still in processing and can't get through to customer service. Because of the expected delays (coupled with the recent move), I'm giving it until Christmas before I really raise angry concerns. If it's still in processing by Christmas, I'll be a lot less likely to ever use CBCS again.

I had expected a long wait, but this is getting stupid.
@Paint_Monk
Post 205 IP   flag post
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