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Collector xkonk private msg quote post Address this user
I have a fast press and fast pass order from Christmas that just hit grading. About 9 weeks.
Post 726 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by Themaxx35
Quote:
Originally Posted by dielinfinite
Order received November 5th has entered grading!


Fast pass?
nope

Though I still have an order received October 29th that hasn’t entered grading yet. Hopefully soon
Post 727 IP   flag post
Collector Karlhungus private msg quote post Address this user
Quote:
Originally Posted by xkonk


The invoices are somewhere between terrible and not great. I've been using press screen, so I pay the screen fee but don't get charged for pressing unless/until they actually do it. But the invoice never says which books get pressed, and when I've gotten an order mailed back to me they include a print-out of the original invoice that only had the fee for screening.

To your second question, they won't ship you anything if you owe a balance. If you have a credit card on file they will just charge it though.


Yeah you were correct. I press screened my 2nd order from Sept. 3 and they were all pressed. That never crossed my mind! If I get these back in the next month or so, TAT should be improving as that would be 7 months instead of the 8 for my first order. Fingers crossed!
Post 728 IP   flag post
Collector billkruser5 private msg quote post Address this user
My October 20th order just entered grading. 17th week. No Press. No Fast Pass.
Post 729 IP   flag post
Collector Themaxx35 private msg quote post Address this user
Quote:
Originally Posted by billkruser5
My October 20th order just entered grading. 17th week. No Press. No Fast Pass.


Man, what is going on with the Baltimore books? That convention was last week of September so they should be in the que as of October 2 or so.
Post 730 IP   flag post


COLLECTOR dielinfinite private msg quote post Address this user
My October 29th order is now in labels
Post 731 IP   flag post
Collector TechnoDjinn private msg quote post Address this user
I'm experiencing a problem. My parcel has shipped, it's gone from Texas to Tennessee, from Tennessee to Stansted, GB, from Stansted to Poyle, GB and finally from Poyle to Johannesburg, ZA. Parcel was supposed to delivered 2019-02-28 but is being delayed as FedEx is requiring a commercial invoice. As it's my first rodeo I'm a little stumped. Do I just have to submit the invoice of my completed order to FedEx or is there another invoice that CBCS must supply in order for my parcel to be cleared. As far as I read, when a parcel is shipped with FedEx, all the relevant paperwork needs to be forwarded to FedEx upon shipping in order for FedEx to expedite the customs process and speed up the delivery. Maybe I'm understanding the process wrong, I dunno. Any help?
Post 732 IP   flag post
Collector Biorobot private msg quote post Address this user
Can anyone tell me the timeline of when books are shipped out? I received an email on the 26th that my books were ready to ship. The next day I had grades and notes. I still have not received an email with my FedEx tracking number, so just curious how long after you get grades do the books get shipped?
My invoice does say completed now.
Post 733 IP   flag post
CBCS TimBildhauser private msg quote post Address this user
@TechnoDjinn Shoot an email to customer service, Jake should be able to help sort it out.
Post 734 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Biorobot Grades are made available after the books have shipped
Post 735 IP   flag post
Collector Nateverine private msg quote post Address this user
I think mine were received within 2 weeks of receiving grades
Post 736 IP   flag post
Collector esaravo private msg quote post Address this user
My order that I submitted at RICCON on November 4th went into grading yesterday! That’s less than 16 weeks considering all the holidays involved. Time to send another batch or two in.

PS - The Invoice still shows submitted, but I got the email notification yesterday and my dashboard (orders) shows grading today.
Post 737 IP   flag post
Collector Nuffsaid111 private msg quote post Address this user
17 weeks to go into grading for my books with VSP!
Not bad!
Post 738 IP   flag post
Collector TechnoDjinn private msg quote post Address this user
Very happy to see that TAT go down!😄😄😄
Post 739 IP   flag post
Collector Paulbg2000 private msg quote post Address this user
Just noticed my submission for October 28th is in labels!
Post 740 IP   flag post
Collector gotham44 private msg quote post Address this user
October 14th submission still in processing stage
Post 741 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@gotham44 Processing just means the books are at CBCS. The won’t leave Processing until they are completed and shipped
Post 742 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
2 of my 4 orders in grading have moved to shipping!
Post 743 IP   flag post
Collector Themaxx35 private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
2 of my 4 orders in grading have moved to shipping!

It’s nothing personal, but I kind of hate you because of this.
Post 744 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Themaxx35 If it’s any consolation, the two orders are one book each, though one of the remaining orders is fairly large, for me anyways
Post 745 IP   flag post
Collector KatKomics private msg quote post Address this user
Any idea how long it takes for orders to show on your dashboard??
Only been 2 weeks since handing my books in at a con but still..

Once on my dash I would like to add a photo to one book and change my shipping address - just need things to appear on the dashboard first though!!
Post 746 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
I don’t know if they’ve improved since then but when I submitted my books at last year’s SDCC it took them 2 months to show up on my account.

I recommend using the online submission form even when submitting at a con just to avoid errors when CBCS transcribes the paper form, plus, you’ll already have the order on your account
Post 747 IP   flag post
Collector Themaxx35 private msg quote post Address this user
@KatKomics my Baltimore books took 2 months to show up on the my dashboard. Con was end of September they showed up after thanksgiving. My fear is that they entered the grading queue as of November. I keep seeing October books on this thread - and even some November books - graded and shipped and the Baltimore books are still “received.”
Post 748 IP   flag post
Collector poka private msg quote post Address this user
Not sure if any difference in TAT but if mail-in they will show up within 1-2 days
Post 749 IP   flag post
Collector KMiracleman private msg quote post Address this user
Quote:
Originally Posted by Themaxx35
Quote:
Originally Posted by dielinfinite
2 of my 4 orders in grading have moved to shipping!

It’s nothing personal, but I kind of hate you because of this.


Yes! I feel your pain. All this silly celebrating of TAT improvements and I still have two August orders that are "Processing"?!? Seven months is NOT an improvement, folks. I finally got my July received order last week and I'm not holding my breath to receive those August orders any sooner than mid-April.
Post 750 IP   flag post
Collector mediaslave private msg quote post Address this user
Just because your order isn't one of the ones processed doesn't mean they aren't making progress.

My TAT was 20 weeks, well over the 12 estimated.

Unless these are orders for customers that they needed right away, then just sit and wait until CBCS sorts themselves out. If its just your books, either sit and wait or pay for fast tracking.

They seem to be getting there, albeit slowly.


On a side note, anyone whining about books being gone for a period of time can feel better knowing I have a book that just crested 20 MONTHS, and not with CBCS either.
Post 751 IP   flag post
Collector mrelowe private msg quote post Address this user
My order from January 17 is finished and set to be delivered on Thursday. I did not have any pressed and had all Fast Passed. TAT's are improving!
Post 752 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by mrelowe
My order from January 17 is finished and set to be delivered on Thursday. I did not have any pressed and had all Fast Passed. TAT's are improving!


Awesome news!!
Post 753 IP   flag post
Collector GetEmLuke private msg quote post Address this user
My November 20th order with Signature verification and fast pass hasnt moved at all. Should I call them and see what the hold up is?
Post 754 IP   flag post
Collector TechnoDjinn private msg quote post Address this user
Who can I contact in order to get my commercial invoice? My order is stuck at customs as according to FedEx my parcel requires a commercial invoice. I emailed customer service three times and requested the commercial invoice. The first time they insisted that it must be with the parcel but if not they would send it and I then replied to them to please send it but no reply twice. I'm frustrated as the parcel showed ready for clearance and now it's stuck at customs due to a missing document.
Post 755 IP   flag post
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