CBCS Turnaround 2.07681
 Collector
|
TimBildhauser private msg quote post Address this user | |
| @etapi65 1) The slabs aren't sealed along the side, that's normal. 2) If you owed a balance it wouldn't have been shipped or been able to be picked up.  |
||
| Post 651 • IP flag post | ||
 Collector
|
etapi65 private msg quote post Address this user | |
Quote:Originally Posted by TimBildhauser Thanks! I think this is all good news. Except that materials provided created confusion up front. Not a great way to instill confidence in new clients. I double-checked one of my other CBCS graded books last night and it appeared to be sealed on the sides... mrelowe; I'm very happy with the book. The process was a bit of a mess. cseale0223; yes, and mine was submitted on the 22nd of September so about 20 weeks to get it back. Honestly, it all turned out just fine. But man was it a hassle. I really want to submit another 25-30 books to CBCS. I just had issues from start to finish on the CBCS organizational side from start to finish. Was not a great first impression. |
||
| Post 652 • IP flag post | ||
 Collector
|
Karlhungus private msg quote post Address this user | |
Just an update for anyone who cares (probably no one  )My order from June 28 with pressing has more movement. The moderns went from recieved to labels last Wednesday and today the expanded books moved from received to grading. They still say received on the invoice though. So close now.... |
||
| Post 653 • IP flag post | ||
 Suck it up, buttercup!!
|
KatKomics private msg quote post Address this user | |
| @Karlhungus that sounds about in line..my books from june 1st were received in mid January...looks like they are moving through things | ||
| Post 654 • IP flag post | ||
 Collector
|
cseale0223 private msg quote post Address this user | |
| @etapi65 Thanks. If I did the math right I'll be at 22 weeks this Friday with no movement. |
||
| Post 655 • IP flag post | ||
 Collector
|
ronvaughan private msg quote post Address this user | |
| I sent two emails to CBCS through their email customer channel this week. I have received no response/reply from them at all. I continue to call their posted phone number and hitting option #1 or #3 to check on my orders placed late Aug. but no one picks up. My expectations and confidence in CBCS is starting to wane as things like this seem to be the norm state now. | ||
| Post 656 • IP flag post | ||
|
Collector
|
TimBildhauser private msg quote post Address this user | |
Quote:Originally Posted by ronvaughanPlease be patient, the Dallas office has been having problems with the phones since moving last June. emails have been coming in and they're responding to as many as they can as quickly as they can. |
||
| Post 657 • IP flag post | ||
 COLLECTOR
|
dielinfinite private msg quote post Address this user | |
| I’ve had excellent luck contacting CBCS via email. I actually just sent them an after-hours email about a typo I’d made on an order and had a response this morning. Last month I received an order with a mistake on the label an had the fixed book in hand two weeks later | ||
| Post 658 • IP flag post | ||
 Collector
|
Corsec private msg quote post Address this user | |
Quote:Originally Posted by dielinfinite I'm guessing responses like those are probably low hanging fruit. |
||
| Post 659 • IP flag post | ||
 Collector
|
poka private msg quote post Address this user | |
Quote:Originally Posted by TimBildhauser Who is the service provider? 8 months to fix phones for a business? Is that the norm in the US? |
||
| Post 660 • IP flag post | ||
 The apple sauce and pudding were the best part...
|
Bronte private msg quote post Address this user | |
| For what its worth, I emailed them at Feb 5th at 12:10pm Reply was received Feb 7th at 3:39pm Yes, there are things to be frustrated at. (I called a few times and got nowhere before sending the above email.) On the bright side, my book was processed at an exceptional speed, granted it was a 2day modern, but did have pressing. The end results are superb. All in all a positive experience.  |
||
| Post 661 • IP flag post | ||
|
Collector
|
TimBildhauser private msg quote post Address this user | |
Quote:Originally Posted by pokaI have no idea who the service provider is, that's not something I deal with. I only know it's been ongoing. |
||
| Post 662 • IP flag post | ||
 Collector
|
markiemark0764 private msg quote post Address this user | |
| What is the average turn around time for Modern with Fast Pass? I want to send my next group in using that service. | ||
| Post 663 • IP flag post | ||
 Collector
|
jibaro private msg quote post Address this user | |
| @KatKomics did you used fast pass? or just regular? | ||
| Post 664 • IP flag post | ||
|
Collector
|
markiemark0764 private msg quote post Address this user | |
| I want to do Modern with the fast pass but hearing a lot of different times for returns and just want to make sure I want to go with those options. | ||
| Post 665 • IP flag post | ||
|
Suck it up, buttercup!!
|
KatKomics private msg quote post Address this user | |
Quote:Originally Posted by jibaro my books were just regular but with pressing and a few with AW signatures. |
||
| Post 666 • IP flag post | ||
 Collector
|
DrBalls private msg quote post Address this user | |
| A Facebook post made back in 2014 from CBCS, during the startup days: CBCS GUARANTEED TURN AROUND TIMES! If we ship an invoice out late, we at CBCS feel that since we were the ones to make the promise, then we should shoulder the burden of that promise, not our clients. So.. If we ship an invoice out more than 4 business days late, our clients will get back a 2% credit. If we ship an invoice out more than 8 business days late, our clients will get back a 4% credit. If we ship an invoice out more than 12 business days late, our clients will get back a 5% credit. I'm guessing that these standards are not in place anymore? |
||
| Post 667 • IP flag post | ||
|
Suck it up, buttercup!!
|
KatKomics private msg quote post Address this user | |
| @DrBalls wow..never knew this...yeah i would have to say that is no longer the case!! | ||
| Post 668 • IP flag post | ||
 Collector
|
mediaslave private msg quote post Address this user | |
They would be bankrupt if that was still the case. My books are technically 56 days late....do I get a full refund?  Whatever TATs are what they are. Once Dallas is sorted no doubt they will get faster. |
||
| Post 669 • IP flag post | ||
|
Collector
|
DrBalls private msg quote post Address this user | |
Quote:Originally Posted by mediaslave True. I just have one book being graded, so I don't have an axe to grind with CBCS. I was heavy into the hobby when they started up so I recall a lot of the back and forth between what CBCS goals were going to be over the current CGC standards. I am somewhat fascinated with how things have changed over the years - going from avid collector to just a guy with a few books left. |
||
| Post 670 • IP flag post | ||
|
COLLECTOR
|
dielinfinite private msg quote post Address this user | |
| w00t! Modern book received October 25th has entered grading! | ||
| Post 671 • IP flag post | ||
 Collector
|
the_mick private msg quote post Address this user | |
| Woohooo!!!!! Received email at 4:06pm, my order is complete and shipping to clearwater for pickup, submitted 09/22 at megacon tampa, so about 5 months, 14 books total 12 of which were witnessed signatures, looking through the notes just now looks like i got 6 9.8's out of the whole group, more than i expected. Cant wait to get them in my hands, was worth the wait. | ||
| Post 672 • IP flag post | ||
 Collector
|
Hexigore private msg quote post Address this user | |
| Submitted 4 Bronze Age books on 9/14/18 at the Cincinnati Comic Expo that were received into the system on 10/1/18. No pressing, no cleaning, no fast pass. . .nothing. According to FedEx, I will have them back on 2/18/19. So, about 18 1/2 weeks from the time they were received by CBCS. No complaints, all things considered. But I'm of the mindset of 'once submitted, just forget about them'. No worries, looking forward to seeing the grades the books received. I know they are already posted, but I prefer to be surprised. . .or disappointed. Whatever, it is all good. Looking forward to submitting more in Lexington next month, then again in Cincinnati in September. Might try out their VSP with this next order. | ||
| Post 673 • IP flag post | ||
 Collector
|
Biorobot private msg quote post Address this user | |
Quote:Originally Posted by Hexigore That is awesome to read. I submitted mine at the same con, so maybe Ill see some movement soon. Mine was three books with a sig verification on one. |
||
| Post 674 • IP flag post | ||
 Collector
|
TechnoDjinn private msg quote post Address this user | |
| Does anybody know how long it takes from grading to shipping? | ||
| Post 675 • IP flag post | ||
|
Collector
|
Hexigore private msg quote post Address this user | |
| @TechnoDjinn I believe mine were listed in Grading for about 3 weeks. I am estimating though. | ||
| Post 676 • IP flag post | ||
|
Collector
|
TechnoDjinn private msg quote post Address this user | |
| Mine just turned to grading today! Can't wait to get them back! | ||
| Post 677 • IP flag post | ||
|
Collector
|
TechnoDjinn private msg quote post Address this user | |
| Just downloaded the invoice and it says labels. | ||
| Post 678 • IP flag post | ||
 Johnny, where are your buccaneers?Johnny: Under my buccan hat. |
Gotlift private msg quote post Address this user | |
My August 6 submission has shipped.. Golden Books with Press and Grade no fast track.. 27+ weeks I was kind of hoping for a little more improvement on the TAT.. But there done and heading home.. Haven't looked at the grades yet.. I like the excitement of opening the box Blind..  |
||
| Post 679 • IP flag post | ||
|
Collector
|
Karlhungus private msg quote post Address this user | |
Quote:Originally Posted by Gotlift So your standard press and grade from Aug 6th is done and shipped out but my standard press and grade from JUNE 28TH is still in labels? Doesn't make any sense to me. I don't mind waiting my turn, but I get angry when I read stuff like this. |
||
| Post 680 • IP flag post | ||