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Collector WalkinWillie private msg quote post Address this user
Pre-screen modern order submitted 8/8/2018 and received on 1/15/2019 so 23 weeks door-to-door with a week of transit time so 22 weeks at CBCS.
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Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by farseer
Quote:
Originally Posted by KatKomics


Man - gonna have to remember how to fight with FedEx to waive the duty charges (pretty sure I can). I think my argument is something like - these are my books being returned to me, yes I paid for services in the US but those services did not increase the intrinsic value of my books they merely certified/verified what grade the books are...


I just had the same issue with fighting them on my last shipment. They only gave me a partial credit. I was told that CBCS needs to clearly state on the commercial invoice that these are "Canadian goods." If this is done instead of stating that they are the recipients goods I was told that there should be no charges.
I have to send this note to the customer service team who basically blew me off when I mentioned I had been charged by FedEx. It wasn't Jake that I was dealing with this time as both of the previous times this happened when I contacted Jake he took care of it for me.


just got the message that other charges may be due (delivery should be on 21st)...nice thing is that I can take delivery before paying for any customs/import fees....man that is a mistake on their part!!! I love me a fight!!!

I used to deal with multiple levels of government audits, threats of fines etc. mean very little to me.
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Collector xkonk private msg quote post Address this user
I have a press screen order (with fast press) that just hit billing because they're going to press it. CBCS received it the day after Christmas, so someone looked at my books after three weeks. Obviously the actual pressing will add on to that but seems to be moving pretty quickly. Although a separate order also with fast press and screen hasn't had anything happen yet.
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Collector mrelowe private msg quote post Address this user
My current order (6/11 receipt date) is in labels, so it will be here soon. I am a glutton for punishment. I just created another invoice. Packing and shipping this new batch today. This time, I have Modern, Consumer, and Expanded tiers, no pressing, and all are Fast Pass. I'll let you know how this order goes.

Fingers crossed!
Post 529 IP   flag post
Collector KatKomics private msg quote post Address this user
@mrelowe yup..me too....just trying to figure what to send in. Need to have a few books to sell to make $$ to buy other books or submit more books. Looks like Mister Miracle in just about any condition is going up, same with Forever People 1. I have 3 MM in the 7 to 8 range and 2 FP in the 8+? range as well as two Batman 357 in the 9.6/9.8 that I'm thinking of sending in maybe a few others...I add press now to everything though
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Collector xkonk private msg quote post Address this user
Quote:
Originally Posted by xkonk
I have a press screen order (with fast press) that just hit billing because they're going to press it. CBCS received it the day after Christmas, so someone looked at my books after three weeks. Obviously the actual pressing will add on to that but seems to be moving pretty quickly. Although a separate order also with fast press and screen hasn't had anything happen yet.


I just got the shipping email for that first order. I'm honestly kind of shocked; three weeks for press screen, pressing, and 2-Day Modern. It got there right after Christmas and includes New Year's. Pretty speedy.
Post 531 IP   flag post
Collector marvelfreak1313 private msg quote post Address this user
Question, How long does it take to log a book in, once it's received.
I submitted online. Dec. 29th, I shipped out after the new year, and according to tracking number,
it was received by an individual(no name) at CBCS in Dallas on Jan 7th, it is now the 18th and my dashboard still says submitted.
Any advice?
Thanks
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Collector Nateverine private msg quote post Address this user
I finally have been updated, it took six months but my comics should ship in the next couple weeks.
Biggest frustration either them was teir lack of updates, meaning that I was told to check my online account, which was never updated, even though I was directed there multiple times.

Best thing about the process, the customer service position provided by phone was drastically better than through email.

Will post again after I have received the conics
Post 533 IP   flag post
Collector mrelowe private msg quote post Address this user
Quote:
Originally Posted by marvelfreak1313
Question, How long does it take to log a book in, once it's received.
I submitted online. Dec. 29th, I shipped out after the new year, and according to tracking number,
it was received by an individual(no name) at CBCS in Dallas on Jan 7th, it is now the 18th and my dashboard still says submitted.
Any advice?
Thanks


Don't worry. This seems to still be common. Your invoice still reflects the Dec 29th submission date and will until it ships. While it may seem that unpacking and scanning an invoice should be easy and automatically update the dashboard but it doesn't. Heavy submissions could delay it or it could be that the dashboard doesn't reflect internal data.
Post 534 IP   flag post
Collector Karlhungus private msg quote post Address this user
Quote:
Originally Posted by Nateverine
I finally have been updated, it took six months but my comics should ship in the next couple weeks.
Biggest frustration either them was teir lack of updates, meaning that I was told to check my online account, which was never updated, even though I was directed there multiple times.

Best thing about the process, the customer service position provided by phone was drastically better than through email.

Will post again after I have received the conics


When was your received date? And did you get any pressed?
Post 535 IP   flag post
Collector geezman private msg quote post Address this user
sent my comics in back in October ...this wait game is a killer lol
Post 536 IP   flag post
Collector marvelfreak1313 private msg quote post Address this user
Quote:
Originally Posted by mrelowe
Quote:
Originally Posted by marvelfreak1313
Question, How long does it take to log a book in, once it's received.
I submitted online. Dec. 29th, I shipped out after the new year, and according to tracking number,
it was received by an individual(no name) at CBCS in Dallas on Jan 7th, it is now the 18th and my dashboard still says submitted.
Any advice?
Thanks


Don't worry. This seems to still be common. Your invoice still reflects the Dec 29th submission date and will until it ships. While it may seem that unpacking and scanning an invoice should be easy and automatically update the dashboard but it doesn't. Heavy submissions could delay it or it could be that the dashboard doesn't reflect internal data.



Thanks so much mrelowe, I appreciate it. I can play the wait game, no problem. I submitted from WonderCon before, but this is the first time mailing to them. Just want to make sure it gets into the line for grading. Guess I should have just waited to submit at WonderCon again this year. But was trying to start cutting into my pile of submissions I want to get graded. lol.
Thanks again.
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Collector poka private msg quote post Address this user
To CBCS’s credit - the process of registration received comics picked up. For the past few months it only takes 1-2 days
Post 538 IP   flag post
Collector mrelowe private msg quote post Address this user
Quote:
Originally Posted by marvelfreak1313

Thanks so much mrelowe, I appreciate it. I can play the wait game, no problem. I submitted from WonderCon before, but this is the first time mailing to them. Just want to make sure it gets into the line for grading. Guess I should have just waited to submit at WonderCon again this year. But was trying to start cutting into my pile of submissions I want to get graded. lol.
Thanks again.


I understand the situation. I am still awaiting my first direct mail submission to CBCS. Fingers crossed that it will be back soon since it is in Labels. My next submission is in the mail on the way to CBCS. If you are worried about the item getting to them, check the USPS tracking (reminds me to check mine since it was scheduled to be there today). Regardless of when it gets scanned, you feel confident that it is there. If you didn't get tracking, now you understand it's importance. LOL. No worries, it will get scanned eventually.
Post 539 IP   flag post
Collector KatKomics private msg quote post Address this user
Books are actually in hand now!! What to do for next submission!!??
Post 540 IP   flag post
Collector mrelowe private msg quote post Address this user
My Invoice from June 11 says shipping!!!!! Just a little longer and I will have them in hand.

On a sad note, my next submission is in Dallas, but...

Quote:
Originally Posted by USPS
January 22, 2019, 10:03 pm
Awaiting Delivery Scan
The delivery status of your item has not been updated as of January 22, 2019, 10:03 pm. We apologize that it may arrive later than expected.

January 22, 2019, 10:53 am
Arrived at Post Office
DALLAS, TX 75228

January 22, 2019, 8:03 am
Out for Delivery
DALLAS, TX 75244
Post 541 IP   flag post
Collector mrelowe private msg quote post Address this user
So I got an email from CBCS that my order has been scanned and received. Dashboard states that the order is processing but USPS tracking still shows alert. CBCS quickly scanned the order, so quick that USPS didn't even realize that they delivered it. LOL.
Post 542 IP   flag post
Collector Spa_fon private msg quote post Address this user
Quote:
Originally Posted by WalkinWillie
Pre-screen modern order submitted 8/8/2018 and received on 1/15/2019 so 23 weeks door-to-door with a week of transit time so 22 weeks at CBCS.


I feel your pain my friend. Turned in a box of books at Tampa Con 8/3/18, wanting them for October Con in Melborne FL. Mid October checked with them (2 months), said they very backlogged. Contacted again in December, now worried about getting books for Orlando Con in late January. They will try to push them through.

Mid January received email they were done and shipped to local office (I asked for pickup only 30 min away). They arrived 1/15/19. No contact from them. Called main number, invalid. Called local (Pressing number), invalid. Actually went to Pressing address 11:00 AM, locked no answer to knocks. Emailed again they told me to contact Pressing Office for pickup and gave a different # (239) 234-1673. Tried that, just goes to message. Left several messages, no response. Leaving tomorrow AM for Orlando Con, still very upset at lack of customer service and communications. Now 5.5 months! Grrrr.

Is this all changed since CBCS was sold????
Post 543 IP   flag post
CBCS Pressing SteveRicketts private msg quote post Address this user
@Spa_fon Jake is going to call you this afternoon. Can you PM me a good number to reach you at?
Post 544 IP   flag post
Collector Spa_fon private msg quote post Address this user
My phone number PM'ed at 12:07 PM EDT. The same phone # that is on my account and the same phone number I left multiple times on answering machine for Pressing office???

All I received since was an email advising me to use a link (?unprovided?) to schedule an appointment to pick up my books.

*sigh*
Post 545 IP   flag post
Collector mrelowe private msg quote post Address this user
I now have a tracking number!!!! So happy.
Post 546 IP   flag post
Collector 2rideli8 private msg quote post Address this user
My books have been there since aug. 24th. The only response i get is an automated one, that no matter what the question i get the same answer. Anybody know why such a long delay. I have 40 books in limbo
Post 547 IP   flag post
Collector Karlhungus private msg quote post Address this user
Quote:
Originally Posted by 2rideli8
My books have been there since aug. 24th. The only response i get is an automated one, that no matter what the question i get the same answer. Anybody know why such a long delay. I have 40 books in limbo


Are you past your estimated turn around time? They are at least 6 weeks behind what was quoted I think. They have had my books since the end of June and they are only "in the grading room." They were supposed to be done Dec. 8th. If you just selected standard service with a press, you have a loooong wait yet...
Post 548 IP   flag post
Collector mrelowe private msg quote post Address this user
Quote:
Originally Posted by 2rideli8
My books have been there since aug. 24th. The only response i get is an automated one, that no matter what the question i get the same answer. Anybody know why such a long delay. I have 40 books in limbo


My June 11th order that was pressed is just now shipping. I would assume that you have about 6-8 weeks more. I can tell you that they move pretty fast (a couple of weeks) once they hit the grading room. I feel your pain, but they are improving and orders are getting done.
Post 549 IP   flag post
Collector 2rideli8 private msg quote post Address this user
I would understand the extra time but there was no pressing to be done on any items.
Post 550 IP   flag post
Collector Spa_fon private msg quote post Address this user
Well just able to schedule an appointment to pick up my books. Was in a link, not noticeable in the 12:26 email - instead of the call Steve Ricketts said I would receive. Of course no appointments open until next week, so no books to take to the Orlando Con this weekend.

SteveRicketts, a little bit of customer service would surely have gone a long way in this situation. I realize you are very much behind and probably frustrated. But a call to say "When can you come in? We will be glad to set aside 5 minutes to get you on your way quickly after almost 6 months waiting." Sadly, you still have a long way to go. I just hope I can finally get them before the Tampa Con in August...
Post 551 IP   flag post
Collector Spa_fon private msg quote post Address this user
Quote:
Originally Posted by 2rideli8
I would understand the extra time but there was no pressing to be done on any items.


No pressing on my books either.
Post 552 IP   flag post
Collector 2rideli8 private msg quote post Address this user
I would just want a Humans response from the e-mail site, not that exact e-mail i keep getting back. Whatever happened to customer service.I guess i'll have another 1-2 months of wait.
Post 553 IP   flag post
Collector marvelfreak1313 private msg quote post Address this user
Quote:
Originally Posted by mrelowe
Quote:
Originally Posted by marvelfreak1313

Thanks so much mrelowe, I appreciate it. I can play the wait game, no problem. I submitted from WonderCon before, but this is the first time mailing to them. Just want to make sure it gets into the line for grading. Guess I should have just waited to submit at WonderCon again this year. But was trying to start cutting into my pile of submissions I want to get graded. lol.
Thanks again.


I understand the situation. I am still awaiting my first direct mail submission to CBCS. Fingers crossed that it will be back soon since it is in Labels. My next submission is in the mail on the way to CBCS. If you are worried about the item getting to them, check the USPS tracking (reminds me to check mine since it was scheduled to be there today). Regardless of when it gets scanned, you feel confident that it is there. If you didn't get tracking, now you understand it's importance. LOL. No worries, it will get scanned eventually.


Yeah I sent USPS Priority, so I have a tracking number. According to tracking it was left with individual on January 7th. So it got there.
Post 554 IP   flag post
Collector 2rideli8 private msg quote post Address this user
yeah, it's there, it's also been in processing for the last 4 months. The not knowing what is going on is almost as bad as a root canal. Hoping all turns out great, then the wait might be worth it.:-)
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