CBCS Turnaround 2.07681
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Bloodlikefire private msg quote post Address this user | |
Quote:Originally Posted by KatKomics No pressing, no cleaning, no steaming. I only submitted modern books. 25 weeks and counting! |
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| Post 451 • IP flag post | ||
 Collector
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mrelowe private msg quote post Address this user | |
| Still waiting for my books to change status from pressing to something else. Submitted in early June and have quit counting. My 24 weeks estimate tat was thanksgiving. Happy new year Quote: Originally Posted by SteveRicketts 13 days later, no change. I am hopeful since the next major holiday isn’t until Easter. |
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| Post 452 • IP flag post | ||
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thelastbard private msg quote post Address this user | |
| One of my three invoices from SDCC shows in Grading now (yeah!), but two others still just show Received, as do two others from May. Been pretty quiet about the whole thing as a result. A lot of my stuff is AW and/or pressing, which has some to do with the delays, which is fine.... Just hoping I see some movement soon-ish. | ||
| Post 453 • IP flag post | ||
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Collector
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mrelowe private msg quote post Address this user | |
Quote:Originally Posted by thelastbard Glad to see that you have some movement. Hoping that they get some significant movement done now that the holidays are over. Two weeks ago, they posted that the pressing through June 12 was done and should be moving to grading in a couple of days. You are saying that you have May stuff that is stalled, so not sure what to think. I keep checking my dashboard and invoice to see but no movement yet. I am not sure but I think this is my 29th or 30th week. Anyway, I am hoping that I am pleased with the final product. I am not sure how a couple of mine are going to grade at but it is always fun to see. |
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Collector
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thelastbard private msg quote post Address this user | |
| @mrelowe I hope that's the case. I just remembered the specifics on them... One is five books with pressing I shipped in May, and CBCS had them on hand in late May. The other is five books, but they were sent on to a facilitator for further sigs, so CBCS got them in June, so the pressing ETA makes sense. I got back two random books from the same convention (May sigs) quite a while ago - no pressing req'd. |
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 Collector
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FrankW private msg quote post Address this user | |
| My books have been there for 60 days with no word or update yet. I guess I have a long wait ahead. | ||
| Post 456 • IP flag post | ||
 Collector
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etapi65 private msg quote post Address this user | |
Quote:Originally Posted by etapi65 Got a reply back from CBCS, they added .com to the end of my .edu e-mail address. I have an update on my book, now I'm not sure if this account is valid, or if I have to create a new one using the incorrectly typed e-mail they've associated with my invoice. |
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| Post 457 • IP flag post | ||
 past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
| Think I'll start a countdown to 1 yr...see how close I get....think I'm at 22 weeks till 1 yr | ||
| Post 458 • IP flag post | ||
 Collector
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zosocane private msg quote post Address this user | |
Quote:Originally Posted by KatKomics CBCS emailed me today that my press n grade submission from June 3rd has now gone to grading. You should be getting an email soon. |
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Collector
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etapi65 private msg quote post Address this user | |
| My late September Signature series with pressing is in labeling. | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by zosocane man o man I hope so!!! cause my dashboard has zero movement since June!! |
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| Post 461 • IP flag post | ||
 Collector
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TheComicDoJo private msg quote post Address this user | |
| Hey everyone, I forgot how long the process takes once the books hit the “grading” status. They hit grading last week. Thanks! |
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| Post 462 • IP flag post | ||
 You think I'm joking, I'm not.
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earthshaker01 private msg quote post Address this user | |
| @TheComicDoJo mine have shown grading for 2 months. | ||
| Post 463 • IP flag post | ||
 I live in RI and Rhode Islanders eat chili with beans.
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esaravo private msg quote post Address this user | |
Quote:Originally Posted by earthshaker01 My order from Terrificon was in grading/labels since November 18th. Just got the email that it shipped today, so you must be next. Note: Like my Terrificon order, based on your posts, all your comics are pre-1975. I had another order of all Moderns that moved through grading much quicker. So @TheComicDoJo, your order could pass quickly, depending on what it was. |
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| Post 464 • IP flag post | ||
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Collector
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TheComicDoJo private msg quote post Address this user | |
Quote:Originally Posted by earthshaker01Quote: Originally Posted by earthshaker01 @esaravo @earthshaker01 Thanks! and... oh my god. I hope I don’t have to wait for another couple months. They emailed me last week and said early January so hopefully they’ve turned the corner o_O hopefully... I’ve got a golden age book, 1968,1972 and about 8 moderns, 1 with sig verification. |
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 Moderators handing out titles: Boom. Roasted.
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Hcanes private msg quote post Address this user | |
Quote:Originally Posted by esaravo Good to hear @esaravo. I still have one Terrificon invoice that hasn't been delivered, which is my Giant Size Fantastic Four #4. |
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Collector
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mrelowe private msg quote post Address this user | |
Quote:Originally Posted by KatKomics Lol! This doesn’t seem like a bad idea. I also am at 22 weeks from 1 yr. |
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Collector
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mrelowe private msg quote post Address this user | |
| I have some silver age comics that I want to submit. What’s the current tat for fast pass/ no press? Please do not refer me to the TAT calculator. According to that my current order is four months late. | ||
| Post 468 • IP flag post | ||
 Johnny, where are your buccaneers?Johnny: Under my buccan hat. |
Gotlift private msg quote post Address this user | |
| Here's a Update on TAT improvements.... my Submissions and return time; April 8, 2018..Modern, no fast pass.. Press, VSP, Grade & Encapsulate.. 31 Weeks May 4, 2018.. Mixed silver & Modern, no fast pass.. Press, VSP, Grade & Encapsulate.. 29 weeks The Move to Texas July 3, 2018.. Modern, no fast pass.. Press, VSP, Grade & Encapsulate.. 26 weeks WOW !!! They are improving (a little happy dance Please) next up.. August 6, 2018... |
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Collector
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mrelowe private msg quote post Address this user | |
Quote:Originally Posted by Gotlift So from this I am to assume that you have an order from July 3rd that is complete? My order is from June 11 and there has been no movement. I really do not understand. |
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| Post 470 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by mrelowe yeah...it's stuff like this that makes me worried sometimes...My June 3rd have no movement at all but his July order is done??? Now mine were silver age rather than modern but other than that...they had a press, AWS and no fast pass (same as above). There's a convention coming up in March that I may go to and at this point even though CBCS will be there, if CGC is also there I know where I'm going for books I might sell and magazine size(newton rings be damned) Week 32?? baby!!! |
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Johnny, where are your buccaneers? Johnny: Under my buccan hat. |
Gotlift private msg quote post Address this user | |
| Dang. That’s not good. Though the reason I didn’t have a June submission was because of the move. I waited and sent them to the Texas address this was before they came out with the pressing address in Florida. So my books went from Texas to Florida then pressed and sent back to Texas for completion This makes no sense at all. I would think that the June books would have went a head Hopefully someone at CBCS is monitoring this thread and digs out the buried June books. Damn where are the June books. Hey pepino look for June. No mas July. 🤷🏻♂️🤦♂️  .  lol |
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| Post 472 • IP flag post | ||
 I showed my wife and she was so happy for me she started to cry.
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Batman66 private msg quote post Address this user | |
| @Gotlift lol, that image is spot on | ||
| Post 473 • IP flag post | ||
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Collector
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thelastbard private msg quote post Address this user | |
| Well, I got notification today that one of my invoices from SDCC has hit shipping (no pressing), but one of mine from earlier (no pressing) has not shipped yet. Weird! | ||
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 Collector
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roasty private msg quote post Address this user | |
| If I were management, I would want to know: Is the turn around time getting longer or shorter? Is the backlog getting worse or better? Is order volume increasing or decreasing? At the current rate, how long until a critical checkpoint is reached - if TAT is getting better, how long until the TAT is at the desired/competitive point? What is the bottleneck, and how do we improve performance? |
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| Post 475 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
| I know this isn't manufacturing but I love when the bottleneck just keeps moving and the production guys keep asking for $$$. If we get this machine we can produce 4000 units an hour!! So you get the machine and the production rates don't increase as promised - so you ask - what happened guys?? Oh well THAT machine can go that fast but this other piece of equipment down stream over here can only go this fast!! Well guys that means your whole payback model was flawed!! Now instead of a 4yr payback it's going to be more like 5 or 6 and maybe..just maybe the whole project wouldn't have been given the go ahead if these real numbers were used!! oh well...just work frustration....and not even part of finance that I deal with anymore  buy yes @roasty, there should be some sort of measureable KPI's (key performance indicators) that the whole process if gauged against and bonuses or pay increased partly based on, and heaven forbid, reporting based on those KPI's could be shared!! |
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Collector
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stevguitar private msg quote post Address this user | |
| @KatKomics Have you tried calling in? As soon as I called my books changed to grading and labels and shipped within 2 weeks. You have to call a lot to get through but for whatever reason coincidence or me calling my books moved right after I spoke to someone |
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| Post 477 • IP flag post | ||
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Collector
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roasty private msg quote post Address this user | |
| FYI... I just received a shipment of 50 books submitted on Sept 30. These were mainly quickstream and expanded, with no pressing. |
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| Post 478 • IP flag post | ||
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Collector
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mrelowe private msg quote post Address this user | |
Quote:Originally Posted by SteveRicketts This quote is 19 days ago. Shouldn't these have been scanned in by now? I'm not trying to be a pain in the ass. I have consistently stated that I support CBCS and that I know how hard it is to work through a backlog. I am just getting concerned since it looks like it may be eight months or more before these come back. I am days away from my seven month mark without any change. I was optimistic that they would be back in December but realistically thought that they would be done by now. Is it because I have expanded and modern with 2 of the 7 pressing on the same invoice? The only thing to do is wait and try to keep track of where everyone else is. |
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| Post 479 • IP flag post | ||
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Collector
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mrelowe private msg quote post Address this user | |
| UPDATE: I called Customer Service today and got through on the second try. I talked to an excellent employee (I tried to remember his name, but I forgot.) He was very polite and informative. He's located at the Clearwater site and very familiar with the pressing. He looked up my order and provided me with some insight that I will pass on here. 1. ALL books from June have been pressed and shipped to the Dallas Site. Mine and approximately 100 other orders were delivered there on 12/19 and the rest of the month were received there about a week later. 2. The dashboard/invoice will not update until the books have been scanned in by the graders not just received by the Dallas site. 3. Pressed books get moved up the queue due to already being in the system through the long pressing process. So this means my order should begin grading in the next couple of days. 4. There isn't a standard for the amount of time that books spend at any particular stage as there are way too many variables. Amount of current orders, size of individual orders, tiers, and bottlenecks at various stages. Books could be marked in grading, graded and waiting for labels. The won't change status until they are moved into the next phase not when they are finished with the previous stage. 5. The CUSTOMER INTERFACE is being updated in February. Redundancies should be removed. He discussed the uselessness of the PROCESSING on customer dashboards. Also it is redundant to click on dashboard and then click on invoice. Expect the dashboard to provide a greater update on your order. I think this is one of the greatest needs of the site. 6. Turnaround times are improving, but bottleneck/logjams keep appearing in different areas of the process. This is part of the process as things improve. I know that this is a long post, but I was very frustrated and confused prior to the call. I thanked him for his time and for putting my mind at ease. My experience with CBCS staff online, on the phone, and in person has been excellent. They have an excellent product and friendly,knowledgeable staff that are second to none. Better turnaround times and a better customer interface will make a huge difference. There is a light at the end of this tunnel. |
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