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Collector GAC private msg quote post Address this user
My books will be arriving today....I'll make an unboxing video when I receive them and post it on the forum.
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Collector mrelowe private msg quote post Address this user
Comic submissions are like an old "RonCo" product. ("Set it and forget it." )

For us it is, Submit it and forget it.
Post 302 IP   flag post
Collector KatKomics private msg quote post Address this user
anyone remember the new customer service phone #??

Just interested to call...week 27 of 24 and no status updates on my dashboard...just wondering if there are any updates but just aren't reflected?

I had pressing so I know that will put me even further behind than others but it would be nice to know if the process has even started.
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Collector mrelowe private msg quote post Address this user
@KatKomics If I remember correctly, you and I submitted relatively close to each other and are in pressing. Three weeks ago Steve Ricketts stated that they were a few weeks away from pressing mid June submissions. I am thinking within the next two weeks we should begin to see a movement on our books. Not sure calling will expedite anything.
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Collector GAC private msg quote post Address this user
"Until the phone lines have been repaired, customers can reach CBCS at 239-234-1673"
Post 305 IP   flag post


Collector Biorobot private msg quote post Address this user
I am completely new to slabbing, but have been collecting comics for close to 40 years. I have been looking at graded comics for many years at different cons and have wanted to get a bunch of mine done just for displaying them. I love the way they look with all relevant information printed on the label. I never sent anything in because I wasn't positive I could trust anyone with my comics. I finally took the plunge and submitted 3 comics at the Cincinnati Comic Expo. I really wish I had read these forums before submitting my comics to CBCS. While I know I am only on week 8 of a very long wait, my friend that just got into slabbing about the same time has already got his first shipment back from the other company and they look fine. I do prefer the cases that CBCS uses, but I seriously doubt I will use them again. Not that I matter to the company, but weekly updates on the status of the company making progress to catch up would go a long way in appeasing their customers. I just dont think I can support a company that is this far behind and makes no effort to keep their customers informed.
Post 306 IP   flag post
Collector zosocane private msg quote post Address this user
Quote:
Originally Posted by mrelowe
@KatKomics If I remember correctly, you and I submitted relatively close to each other and are in pressing. Three weeks ago Steve Ricketts stated that they were a few weeks away from pressing mid June submissions. I am thinking within the next two weeks we should begin to see a movement on our books. Not sure calling will expedite anything.


I submitted a press and grade (Expanded tier) for one book in early June at Megacon Orlando; I'm still in "processing" half a year later. When did you submit your book for pressing and grading? and are you still in "processing" like me?
Post 307 IP   flag post
Collector zosocane private msg quote post Address this user
Quote:
Originally Posted by Venomade
Wow my book finally went into grading after 6+ months, i’m guessing another week before it ships?


What level of service and did it include a press?
Post 308 IP   flag post
Collector xkonk private msg quote post Address this user
Quote:
Originally Posted by KatKomics
anyone remember the new customer service phone #??

Just interested to call...week 27 of 24 and no status updates on my dashboard...just wondering if there are any updates but just aren't reflected?

I had pressing so I know that will put me even further behind than others but it would be nice to know if the process has even started.


Please don't. People just calling to get updates is why no one can get through on the phone.
Post 309 IP   flag post
Collector KatKomics private msg quote post Address this user
@xkonk yeah...you're right, scratch the call - not like it will speed things up - they should just disable the dashboards or something, frustrating to look at when nothing changes
Post 310 IP   flag post
Collector KatKomics private msg quote post Address this user
@zosocane yep - sent for pressing and grading in early June. To be fair, in the past I have waited 6+ months for CGC, everyone goes through ups and downs
Post 311 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by Biorobot
I just dont think I can support a company that is this far behind and makes no effort to keep their customers informed.


I understand your frustration but I would bet my last dollar that the above statement is inaccurate.
Post 312 IP   flag post
Collector Randomdoge private msg quote post Address this user
I submitted my book for pressing and grading on may 19 and they recieved it on may 31 and it's been on processing hell ever since
Post 313 IP   flag post
Collector Biorobot private msg quote post Address this user
Quote:
Originally Posted by GAC
Quote:
Originally Posted by Biorobot
I just dont think I can support a company that is this far behind and makes no effort to keep their customers informed.


I understand your frustration but I would bet my last dollar that the above statement is inaccurate.


What is inaccurate about my statement? It is my opinion that I cannot support a company that does not update its customers.
Post 314 IP   flag post
Collector DazeOfWar private msg quote post Address this user
Well at least I know I'm not alone. I'm at 20 weeks out and it still shows processing. Hopefully they show up for a Christmas gift.
Post 315 IP   flag post
Collector Venomade private msg quote post Address this user
Quote:
Originally Posted by GAC
My books will be arriving today....I'll make an unboxing video when I receive them and post it on the forum.


How much longer after ‘grading’ status did they ship?
Post 316 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by Biorobot
Quote:
Originally Posted by GAC
Quote:
Originally Posted by Biorobot
I just dont think I can support a company that is this far behind and makes no effort to keep their customers informed.


I understand your frustration but I would bet my last dollar that the above statement is inaccurate.


What is inaccurate about my statement? It is my opinion that I cannot support a company that does not update its customers.


The "no effort" part is what I'm referring to.
Post 317 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by GAC
My books will be arriving today....I'll make an unboxing video when I receive them and post it on the forum.


How much longer after ‘grading’ status did they ship?


After Grading it went into Labels...I was in Labels for about 6-7 weeks I think....then Shipping right after.
Post 318 IP   flag post
Collector Venomade private msg quote post Address this user
Quote:
Originally Posted by GAC
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by GAC
My books will be arriving today....I'll make an unboxing video when I receive them and post it on the forum.


How much longer after ‘grading’ status did they ship?


After Grading it went into Labels...I was in Labels for about 6-7 weeks I think....then Shipping right after.


Wow that sucks.
Post 319 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by GAC
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by GAC
My books will be arriving today....I'll make an unboxing video when I receive them and post it on the forum.


How much longer after ‘grading’ status did they ship?


After Grading it went into Labels...I was in Labels for about 6-7 weeks I think....then Shipping right after.


Wow that sucks.


I think its important to state the submission and receive dates....mine were June 4th and June 20th respectively.
Post 320 IP   flag post
Collector Venomade private msg quote post Address this user
Quote:
Originally Posted by GAC
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by GAC
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by GAC
My books will be arriving today....I'll make an unboxing video when I receive them and post it on the forum.


How much longer after ‘grading’ status did they ship?


After Grading it went into Labels...I was in Labels for about 6-7 weeks I think....then Shipping right after.


Wow that sucks.


I think its important to state the submission and receive dates....mine were June 4th and June 20th respectively.


Mine was received May 9th
Post 321 IP   flag post
Collector stevguitar private msg quote post Address this user
@KatKomics It took me about a week and a half of calling to get through but when I did they told me my books were in grading and I just got an email about an hour ago letting me know they are in heating and encapsulation and should have them in 2-3 weeks.

We both submitted at NFCC so in theory your books should be around where Im at. My dashboard has never changed either.
Post 322 IP   flag post
Collector Mintcondition private msg quote post Address this user
I sent in a group of books for grading and another for pressing and grading recieved 6/4. I've received the grades books after calling customer service a couple of weeks ago. My books were held up because of an incorrect card number. The pressed books are held up because they are backed up in pressing. I suggest calling customer service and making sure that they have all your billing info correct.
Post 323 IP   flag post
Collector mrelowe private msg quote post Address this user
@zosocane I submitted two to be pressed and 5 without pressing. They were marked received on June 11. One expanded with a press and one Modern with a press. From the pressing thread, they are working on pressing from late may and should be working on early June shortly.

@KatKomics Pressing is behind and that is why we are not seeing movement. Early June should be pressed soon.

@Biorobot I understand your frustration and can tell you that both companies struggle when submissions outpace production. This is CBCS's turn at the turnaround problem. Regardless of the time away from you, they will return and you will love the cases.

@GAC is correct. They have repeatedly tried to let us know that they know they are behind and that actions have been taken. It would help if the dashboard would update or if there was a place that you could update us like this:
(Data is not real)

Post 324 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by GAC
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by GAC
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by GAC
My books will be arriving today....I'll make an unboxing video when I receive them and post it on the forum.


How much longer after ‘grading’ status did they ship?


After Grading it went into Labels...I was in Labels for about 6-7 weeks I think....then Shipping right after.


Wow that sucks.


I think its important to state the submission and receive dates....mine were June 4th and June 20th respectively.


Mine was received May 9th


I had 9 books, Expanded tier, no fast pass, vsp or pressing.
Post 325 IP   flag post
Collector dameki private msg quote post Address this user
Is a change from grading to billing a good thing? Was shocked to see the additional amount I need to Shell out but I'm sure I'll be happy with the end result.
Post 326 IP   flag post
Collector mrelowe private msg quote post Address this user
@dameki that is a good problem. It means something graded higher than you valued it at. Your investment is worth more and moved up a tier.
Post 327 IP   flag post
Collector Bosley private msg quote post Address this user
Finally received the delivery notice today. Had my book since Heroes in June. To be fair I got the sig verification and the pressing, but I did also do fast pass.
Post 328 IP   flag post
COLLECTOR earthshaker01 private msg quote post Address this user
@dameki had this happen to me as well. It's a great thing. Had valued a 1947 #1 book I had picked insured value 250.00 under expanded tier, we'll it came back 9.8 which is worth around 2k, so they charged a little more. Not sure if it's an insurance policy thing or just a FMV thing, but either way for a few bucks more it was all good to have a surprise 9.8.
Post 329 IP   flag post
Collector WalkinWillie private msg quote post Address this user
Pre-Screen Modern stack shipped to CBCS on 6/20 - so probably received the beginning of the week of 6/25 - was changed from "Received" to "Grading" six days ago but just got the grading email yesterday.
Post 330 IP   flag post
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