CBCS Turnaround 2.07681
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zosocane private msg quote post Address this user | |
Quote:Originally Posted by BronteWhich service tier? |
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| Post 226 • IP flag post | ||
 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
Quote:Originally Posted by zosocane 1 expanded 1 quickstream No fast pass or anything like that. I even chose Fedex ground. I think they were upgraded in tiers because of value though. |
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| Post 227 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| Expanded: No press or VSP Submitted: June 4 Received: June 20 Labels: Oct 1 Still in Labels |
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| Post 228 • IP flag post | ||
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leesoul21 private msg quote post Address this user | |
Quote:Originally Posted by GAC 8 weeks in labels  |
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| Post 229 • IP flag post | ||
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Cuthere85 private msg quote post Address this user | |
| going on 5 months and they are still “processing”. Only get automated responses via email and call | ||
| Post 230 • IP flag post | ||
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Venomade private msg quote post Address this user | |
Quote:Originally Posted by Bronte Mine was received May 9th so i’m really hoping I’ll get mine soon, press as well. |
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| Post 231 • IP flag post | ||
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ThorneArt private msg quote post Address this user | |
Quote:Originally Posted by ThorneArt I just hit week 10 and the invoice still sits at "Submitted" So, it seems that the extended lag is now spread to FastPass holders. |
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| Post 232 • IP flag post | ||
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utilitymoose private msg quote post Address this user | |
| Depending on where I look I get submitted, processing or billing... submitted 1 book(bloodstrike 23 liefeld pouch variant verified signed) at the amazing las vegas comic con june 30th meanwhile my friends 3 CGC books(2 of which are signed) have been back since September... didnt care much at first but now I'm starting to | ||
| Post 233 • IP flag post | ||
 You think I'm joking, I'm not.
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earthshaker01 private msg quote post Address this user | |
| I've given up...you win. | ||
| Post 234 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by GAC Still in Labels |
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| Post 235 • IP flag post | ||
 Collector
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Mrpoort private msg quote post Address this user | |
| recieved may 11 for signature verification, pressing, and grading, still says processing. | ||
| Post 236 • IP flag post | ||
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by Cuthere85 In the same boat, but glad to see other people in the same situation since it reassures me no one spilled coffee all over my comics while working such long hours to catch up. Modern: 10 comics, 1 with VSP, no fast pass Received By CBCS: July 17th, 2018 Current Time Since Receipt: 19 weeks Communication: One automated email to indicate comics were received. No update on dashboard or invoice (currently says Processing) It's my first time having anything graded and I'm also planning on submitting some cards to Beckett unless this goes poorly. I expected to be in grading by now and still hope to receive my comics before 2019. I don't have an issue with CBCS at this time, I worked in customer service for years and understand the backup, but feel uneasy after seeing posts of careless shipping and encapsulation by CBCS. |
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| Post 237 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
week 26 of 24....no movement/progression of status on invoices/dashboard  10 books - AW/pressing... |
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| Post 238 • IP flag post | ||
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Collector
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stevguitar private msg quote post Address this user | |
| Anyone able to get through using the phone number? I just end up at the person at ext blah blah blah is not available. Also I emailed them 3 weeks ago and have got nothing back other than the automated response. At this point Im just hoping that my books will arrive soon and its my dashboard thats not being updated. |
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| Post 239 • IP flag post | ||
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Paint_Monk private msg quote post Address this user | |
| Just spoke with a very helpful lady named Lisa in customer service. She very politely informed me that the dashboards are not always updating, and it's an issue they're trying to deal with. She even informed me that my book was in "heat-seal" at this time, and "estimated" that it should ship before the holiday. The dashboard still sadly shows "grading." It's a long time, but I'm extremely pleased that there's a kind, live person answering the phones and they're trying to catch up. While it's 22+ weeks is WAY too long, I'll take excellent customer service and a long wait if necessary while they get caught up. Thanks, CBCS. Jake and Lisa provide excellent answers to your questions, just be patient and try to keep catching a live person among all the busy-ness! |
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| Post 240 • IP flag post | ||
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Themaxx35 private msg quote post Address this user | |
| Just an FYI for anyone tracking Baltimore submissions, I got my email this morning that the books had been received. So they're officially in the system. | ||
| Post 241 • IP flag post | ||
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Collector
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utilitymoose private msg quote post Address this user | |
Quote:Originally Posted by Themaxx35good luck on the beginning of your wait |
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| Post 242 • IP flag post | ||
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mrelowe private msg quote post Address this user | |
Quote:Originally Posted by KatKomics Not sure if AW is before or after pressing, but from what I gather in the Pressing thread that they are working on early to mid May submissions now. Pressing of early June submissions is a few weeks away. I am estimating from discussions that early June pressings should go out around the holidays. I am in week 26 of 24. Looks like we will get our submissions with bow and wrapping paper. |
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| Post 243 • IP flag post | ||
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Collector
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stevguitar private msg quote post Address this user | |
| @Paint_Monk How often did you call until you finally got through? I've been trying for the last week with their new number but nothing | ||
| Post 244 • IP flag post | ||
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Collector
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Paint_Monk private msg quote post Address this user | |
Quote:Originally Posted by stevguitar Be persistent. I usually call around 11:00 AM CST and I've only got the answering machine once in a total of four calls. I'm using the number they list in the alternate thread now (the one they put up when lines were down in Dallas) but the first time I called I got through to Jake on the original listed line. |
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| Post 245 • IP flag post | ||
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Collector
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CaptJagged private msg quote post Address this user | |
Just got a follow up call from Kendra, they found my book! Seems like customer service is making a comeback  |
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| Post 246 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by GAC PRAISE JESUS!!!!!!!!!!!!!!!!!!!!!!!!! I just got my shipping email!! Thank you CBCS you guys rock!!!! |
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| Post 247 • IP flag post | ||
 I live in RI and Rhode Islanders eat chili with beans.
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esaravo private msg quote post Address this user | |
Quote:Originally Posted by GAC One of my three pending orders hit labels October 18th. So you’re saying there’s a chance - that I could get one order back by Christmas. |
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| Post 248 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by esaravo I would say yes there is a good chance unless something strange happens there (like they shut down for the Christmas holidays). Best of luck!!! |
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| Post 249 • IP flag post | ||
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kevinlmillard private msg quote post Address this user | |
| I just spoke with a super helpful CBCS rep, and she said my order will be ready for pick up early next week. Submitted Fan Expo Dallas in April with pressing. | ||
| Post 250 • IP flag post | ||
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Collector
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zosocane private msg quote post Address this user | |
Quote:Originally Posted by kevinlmillard April?? My condolences. Well, at least your hostage is being released soon. |
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| Post 251 • IP flag post | ||
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Collector
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DOconnell2323 private msg quote post Address this user | |
| I would post what i really feel but i know that this really isnt an open forum. Im highly disappointed and feel like i should get some money back. Its been 26 weeks which is passed the 8-12 and extra 4-6 week timeline. My book hasnt even been looked at yet and the lady i spoke with said i wont get my book back until probably after christmas. I would ask for my books back but it would defeat the purpose of a witnessed signature. Now i know smh | ||
| Post 252 • IP flag post | ||
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Collector
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Batz private msg quote post Address this user | |
| Submitted 3 books at Grand Rapids Comic-Con 11/2/2018 $70 for one of them using 2 Day Modern, was guaranteed by the staff at the CBCS that I would have the book back in less than 2 weeks before they cracked the seal of the already signed and graded book to be signed again. I was once again told that it would be two weeks max before I held the book in my hands again. I see it is just now showing up as received and in the dreaded "Processing" black hole. The other books that were signed and witnessed could be lining the bottom of a rabbits cage for all I know. I have tried calling customer service multiple times only to waste my time leaving a voicemail on a system that no one checks obviously. CBCS do you honor your words? Ask your self if you think I will be a repeat customer? I won't ever recommend you to anyone, and will actually do my best to discourage anyone from submitting anything to you. I gave you a second chance after it took months to get my previous order back, which you claimed was due to hurricanes and your move. You reap what you sow. |
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| Post 253 • IP flag post | ||
 Collector
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Terry88 private msg quote post Address this user | |
| All from the actual invoice: Dropped off at con June 17th 1 two day modern, 2 consumer, 4 modern [one with a VSP], 1 quickstream 3 that need pressing and listed as quickstream, expanded, modern Marked Received July 12th Jumped to Labels Nov 26th for the non-pressed 8 books, the 3 in need of pressing are still listed as submitted. At least it seems that updating is starting to get a little better. |
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| Post 254 • IP flag post | ||
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Darryl_H private msg quote post Address this user | |
Quote:Originally Posted by Batz Invoice Number? |
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