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Collector Poseidon5421 private msg quote post Address this user
Just received my 17 books, submitted May 26th at Phoenix Fan Fusion. They show received July 5th, making the official TAT just over 19 weeks. A few disappointing grades (my Amazing Spider-Man #15 was super disappointing), but a few pleasant surprises as well.

I am unsure if I'll use the service again. 19 weeks (really 25) is excessive when they offer no restitution for a delay like this. Not looking for a refund...a discount...something. Half a year just might be beyond my tolerance to warrant repeat business. Hope you all get your books back soon.
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Collector Guy private msg quote post Address this user
Check your books! I only submitted 8 books and it took 25 weeks. 1 cracked case, 1 case has a chunk of paper encased on the cover, and a few cases are split on the sides.
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Collector Guy private msg quote post Address this user
Also, is it normal that ALL the cases look like someone took sand paper to the front? All the cases are scratched to hell.
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Collector TheComicDoJo private msg quote post Address this user
@Paint_Monk I’m right here with you... it’s been long enough to hire and train people. They should have times improving by now.
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Collector TheComicDoJo private msg quote post Address this user
I agree, if my books haven’t had any movement by the latest... mid December I’ll be moving. They moved in June... we shouldn’t even allow them to use that as an excuse, should be business as usual if they were running a good shop.

It’s also been long enough where they should be appropriately staffed to get TAT’s back in order.

Everyone knows the quality is great however this is our money, lots of money. We have the right to criticize a business which shows bad business practices.

I know it sounds harsh but I’m speaking for the majority here. It’s very frustrating having people ask me if I can submit books for them however I have to tell them it might be 5 months before they even hear anything. It’s not only sending a few hundred bucks out the door, it’s also sending a thousand worth of books out the door.

With great power comes responsibility

I love CBCS, I just wish I could help.


Quote:
Originally Posted by Paint_Monk
Quote:
Originally Posted by Kenrwill
I am so frustraited, book received july 27th still no updates. No pressing or anything. And no one can give me an estimate. I even emailed asking for a refund and books back and it got ignored. I tried calling number disconnected.


Join the club, my friend. Submitted at a convention in June and received on July 13. Still in processing and can't get through to customer service. Because of the expected delays (coupled with the recent move), I'm giving it until Christmas before I really raise angry concerns. If it's still in processing by Christmas, I'll be a lot less likely to ever use CBCS again.

I had expected a long wait, but this is getting stupid.
@Paint_Monk
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Collector Rathraq private msg quote post Address this user
20th week waiting for my first graded comic. I hope i get my book soon.
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Collector Mountie73 private msg quote post Address this user
Not really a TAT thing, but if you like Crain Variants, this one is available today. Just FYI.

https://amorphousink.us10.list-manage.com/track/click?u=9d265699e81bb22a4c0a973c1&id=7066a6fff8&e=b78b26b651
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Collector Kenrwill private msg quote post Address this user
I didnt even want to use cbcs my friend mistook cgc and cbcs. So Im even more frustraited. If I dont hear anything by january I’m buying new books to be signed and graded by cgc and demanding a refund.
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Collector utilitymoose private msg quote post Address this user
Quote:
Originally Posted by Kenrwill
I didnt even want to use cbcs my friend mistook cgc and cbcs. So Im even more frustraited. If I dont hear anything by january I’m buying new books to be signed and graded by cgc and demanding a refund.
I have 2 questions? What books/signatures? And why didn't you research which company was which before you sent your books in? Curiosity killed the cat as they say
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Collector utilitymoose private msg quote post Address this user
Trying to kill some time till they do come in lol
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211086 210 10
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