CBCS replies on forum7627
 Johnny, where are your buccaneers?Johnny: Under my buccan hat. |
Gotlift private msg quote post Address this user | |
| Guys have you noticed in the past week or so That Steve, Kendra & Tim from CBCS have been responding more to questions and problems I Think they have herd and are responding. 🤝 to the customer service complaints that were addressed here and on Facebook  Hats off to you guys. We might just be starting to turn the corner. Thanks |
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 I bought a meat grinder on amazon for $60 and it's changed my life.
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kaptainmyke private msg quote post Address this user | |
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| Post 2 • IP flag post | ||
 Collector
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TimBildhauser private msg quote post Address this user | |
| I usually try to reply to questions posted here although it's not always possible. It tends to fall to the wayside when I'm traveling. I've worked something like 33 conventions so far this year. | ||
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 I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| Since this thread has gotten CBCS feedback I will post an issue that I am having here. Between Baltimore and NYCC I have had hundreds signed as a facilitator / witness. I am currently organizing everything but I ten business days from the end of each show to submit the books. For a large submission I did in February (1,299 books) I had mocked up the CBCS submission form in MS Excel. If I can get all of the books in by the deadline with the forms in the Excel format it would be a stretch. The additional time it would take to log each end every book in through the CBCS website submission form would probably mean that I would only be able to submit half or less of the books within the 10 business day deadline. I attempted to explain this to Jake from customer service over the telephone a couple days ago and was told that they would only accept the book if they were accompanied by the appropriate forms and that books with the Excel mock-ups would not be accepted. I would think that anyone who has used the online form would understand how much time it would take to submit 500 books through it and that there is simply not enough time for a single person to complete that work. I would hope that people would also understand the time, effort, and expense I undertook to obtain these signatures and the potential loss I would face if I was unable to submit them under the AW program. If anyone from CBCS is reading this I would appreciate some feedback on how I can get all of my books in under the deadline and what if anything I can do to expedite the submission. Thanks in advance. |
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 FORMER CBCS
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Jake_Fleming private msg quote post Address this user | |
Quote:Originally Posted by drchaos The rules have been in place for quite a while now. Instead of spending your time trying to publicly make a scene to make you a special exception, you could be spending that time making your invoice. |
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| @Jake_Fleming I am working as fast as I can but if you are going to be this strict you will lose business as I can only do so much. Thanks for your prompt reply. |
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 Collector
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Savage_Spawn private msg quote post Address this user | |
| Dunno, been mostly lurking here for almost 2 years and I remember they've been pretty consistent at responding on the forum. | ||
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 COLLECTOR
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shrewbeer private msg quote post Address this user | |
| @drchaos sounds like your business has reached the point where you will need to hire someone if you continue to grow. | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by shrewbeer I have been house hunting and plan to resume my search in February. After the move I should have plenty of space to have people help me. Right now I would have nowhere to put them. |
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COLLECTOR
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shrewbeer private msg quote post Address this user | |
| Remote freelance employees are great. Give em your excel list and done. | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| With three boxes left to go through I have over 300 books to submit so far. The fun never seems to stop. |
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 Rock, Paper, Scissors, Lizard, Spock
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Tedsaid private msg quote post Address this user | |
| Both companies have an awfully slow submission system. It takes forever to enter the books. Whoever comes up with a fast solution first will get SO much more business. Was it just me, or did Jake's reply sound pretty darn rude for a c.s. guy? @drchaos - I've never done witness / signature submissions myself, but is it possible to go ahead and mail in the submissions, and THEN finish entering them into the system? Then email the final packing slip list after, so it catches up with the comics? That would give you a couple extra days. |
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Rock, Paper, Scissors, Lizard, Spock
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Tedsaid private msg quote post Address this user | |
| Also, 1299 books? In one submission? Holy moly. What's that, like $35,000 just in grading fees? Seems to me that would warrant a little special consideration. | ||
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 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by Tedsaid Eh, I'm with Jake on this one. Sounds like the Dr knew the rules (the giant 1300 book submission was February, not the current one), took on too much business, and then hoped the rules wouldn't apply. He was told privately that the rules do apply, and now he's being told publicly. |
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by xkonk I am not the one who told CBCS to bail on NYCC. Had they been there I could have submitted the books in person. Not only was I told no on the Excel version of the form (a huge time saver they allowed me last year) but I was also told that they could not mail me any blank forms leaving the online entry as the only option (most time consuming). I also have my 2017 taxes due Monday so I am most likely going to be paying late fees for the taxes. |
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Collector
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TimBildhauser private msg quote post Address this user | |
| CBCS didn't exactly bail on NYCC. Most everyone knows we're not able to set up at the convention itself because of the Reed Pop/CGC deal. We also weren't able to rent the space that was used to accept submissions last year, some other company rented it, and we weren't able to find anything else nearby at a reasonable rate. | ||
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COLLECTOR
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shrewbeer private msg quote post Address this user | |
@TimBildhauser Screw them. Next Reed pop show everybody show up in blue shirts with big authorized witness on the back and take over their show from the floor  |
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 Collector
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Paulbg2000 private msg quote post Address this user | |
Quote:Originally Posted by Tedsaid I'm sure a faster solution would result in grading fees going up. By having the customer do data entry for them and then just having to cross reference the order in their system with the received package you're cutting out a lot of administration work...and cost. It also puts the onus on the customer to identify what they're sending in and removes liability from the company for missing out on entering a (potentially expensive) book. I see it as a smart business decision to make the customer do it, but again I'm doing it for personal collection and not as a retailer. Most other media out there it would be as simple as scanning the bardcode into a database to pull up the correct information for the item, but with the direct editions not having a barcode those would all have to be manually entered into the system...Even if they were to implement some type of barcode system for their cart (like CLZ implements) on newsstand editions it would cut down the time on data entry regardless of who is doing it. |
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Collector
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Paulbg2000 private msg quote post Address this user | |
| Double Post (oooops) | ||
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 Collector
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Wraith private msg quote post Address this user | |
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| @Paulbg2000 In the corporate world this is known as delegating up. Much as you should make efforts to make your boss's life easier by taking work from them you should not be trying to push your work onto their plate. Making your customers spend extra time and effort to save a few cents on labor is a sure way to lose business. Penny wise pound foolish. Keep in mind that my issue here is not the time and effort needed to complete the forms but the possibility that my submission may be cut in half because I only have ten business days from the end of each show (Baltimore / NYCC) to submit the books before they become ineligible for the AW signature program. Should I fail to meet the deadline the remaining books do not get graded at all and CBCS loses out on this business. |
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Collector
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Paulbg2000 private msg quote post Address this user | |
Quote:Originally Posted by drchaos Ok, that point I can definitely agree with. Being in Canada we have 20 business days to submit for AW Signatures and I know I can get it there in 3 days...so we certainly aren't under the same restrictions as you are. |
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Collector
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TimBildhauser private msg quote post Address this user | |
| Keep in mind, they don't have to be arrive at CBCS within 10 days, just postmarked within 10 days. These terms are outlined clearly in the AW/Facilitator agreement. There are a number of Facilitators that make submissions at or above the amount being discussed. | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| @TimBildhauser Like I said I am doing my best to get everything done the way you want. Do you really want me to submit fewer books if it takes me a few extra days to get the proper forms in if the books get there in time? | ||
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Rock, Paper, Scissors, Lizard, Spock
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Tedsaid private msg quote post Address this user | |
Quote:Originally Posted by Paulbg2000 I wasn't actually suggesting the grading company do it themselves. But maybe, as someone else said, that would be a good idea? Imagine just an annoyance charge ... say, $1 per book. CBCS folks would get so good at quickly entering books, I bet it would be another money maker for them. But there is probably a downside I haven't considered. Maybe all the extra book handling involved? Anyway, I just meant, originally, that a faster/easier/better solution will eventually be created. Maybe a robust image database with automatic detection or something ... scan in the covers and see what it comes up with. Then the customer can edit the small percentage that are off. Whoever gets there first will have a significant advantage, IMO. |
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 Collector
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Homer private msg quote post Address this user | |
| CBCS should offer an invoice fee if books are not created with online invoice, giving people an option to pay more to differ the time involved of data entering. CGC charges $8.00 for paper invoice and $5.00 for online invoice, essentially a $3.00 extra invoice fee for paper invoices. | ||
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Collector
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TimBildhauser private msg quote post Address this user | |
| @drchaos I hate to sound like I'm passing the buck but if you're having an issue with the rules that are in place for the signature program reach out to Mark Roman. It would be his call to make as to whether or not any leeway could be given. It's definitely not a matter of wanting anyone to submit fewer books. It's more a matter of time management. If you know you're doing a submission of that size (I know of a few facilitators that do this) do the invoice online before the show, fill in all the names you plan on getting for the ASPs, if you're unable to get some of them cross them out before turning the books in. There's terms and conditions that are attached to being a facilitator. If you're making money off of the submissions CBCS can't pay someone to do that work for you. That's one of the responsibilities of being a facilitator. |
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| @TimBildhauser Point taken but I am a one man shop so NYCC is very difficult for me every year. Mark has made it clear that the books must be submitted within ten business days without exception. That is why I am looking to cut corners elsewhere (the paperwork) to make sure that I do not miss the 10 business day cutoff. The current count is 373 books with about one box to go. Getting more blank forms would help as I can fill those out rather quickly (unlike the online forms). |
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Collector
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Homer private msg quote post Address this user | |
| Time management would be well spent working on the invoices instead of posting on chat boards. | ||
| Post 29 • IP flag post | ||
 CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| @drchaos I would normally reply privately, but since you're making no bones about talking about it publicly, I'll reply as such. As a facilitator, you are required to follow rules. The same rules that apply to all the other facilitators. That includes doing your own paperwork and getting your orders sent in within 10 days of the convention. This is not something that sprang up at the last minute. These rules have been in place, for ALL facilitators, for a long time. With the time you've spent on the forum here, reading and replying, you could have spent that time getting your invoices entered and packing up your order. I agree with you that it would be horrible for CBCS to lose business on comics that you don't get finished and sent off in time, but that is your issue to deal with. So please stop wasting time complaining on the message board and start putting your invoice in the system. The rules will not be broken for you. We want your business, but we are standing firm on the rules. I hope you (or anyone else reading this) will understand and respect that. Thanks for sharing your tale with us. Now please get your order finished up. |
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