CBCS launches New Logo and Brand756

Originally Posted by Bagofleas
In the end, we here on the CBCS forum are pretty much CBCS fans for reasons that originally had nothing to do specifically with the look of the label.

We love CBCS because of their transparency, their spot-on grading standards, their fantastic customer service, their clear and sturdy cases, and their general love and support of the hobbyist and focus on the books and industry as a whole.

The pure aesthetics of the label will not please everyone regardless of what it looks like. There are those who liked the old label and those who didn't. There are those who think the new label is fine and those who don't. Nothing has really changed in that regard.

I will also say that part of the reason why CBCS probably didn't do a poll beforehand is because they didn't want to tip their hand, with the possible designs to CGC. They don't want company information leaking out to CGC and then having CGC do things to try and cause them problems with implementation. These two companies have become very protective against each other about what they are planning for future ideas and features. That's what competition in the marketplace will do.

But while CGC will delete posts off of their forum that are too negative against them or too CBCS-approving, CBCS IS allowing us as the customers to say and give our opinions quite freely here on their forum, and will generally pay attention to what it's customers have to say.

Whether you are a fan of the new labeling or not, CBCS IS still and will ALWAYS BE the BEST option for grading of our books in my opinion.

Originally Posted by CatmanAmerica
Quote:

Originally Posted by Bagofleas
In the end, we here on the CBCS forum are pretty much CBCS fans for reasons that originally had nothing to do specifically with the look of the label.

We love CBCS because of their transparency, their spot-on grading standards, their fantastic customer service, their clear and sturdy cases, and their general love and support of the hobbyist and focus on the books and industry as a whole.

The pure aesthetics of the label will not please everyone regardless of what it looks like. There are those who liked the old label and those who didn't. There are those who think the new label is fine and those who don't. Nothing has really changed in that regard.

I will also say that part of the reason why CBCS probably didn't do a poll beforehand is because they didn't want to tip their hand, with the possible designs to CGC. They don't want company information leaking out to CGC and then having CGC do things to try and cause them problems with implementation. These two companies have become very protective against each other about what they are planning for future ideas and features. That's what competition in the marketplace will do.

But while CGC will delete posts off of their forum that are too negative against them or too CBCS-approving, CBCS IS allowing us as the customers to say and give our opinions quite freely here on their forum, and will generally pay attention to what it's customers have to say.

Whether you are a fan of the new labeling or not, CBCS IS still and will ALWAYS BE the BEST option for grading of our books in my opinion.

Good pitch, but you haven't closed the deal. In the end, I respect your opinion, but when I decided to throw my support behind CBCS after the recent debacle at CGC it was with the understanding that this company would not behave like the other grading service toward customers.

What happened to the principle of the customer is always right? No refunds on submissions when a product is changed mid-stream without notification and the customer is dissatisfied? That's more like the current CGC management policy.

Doubling down on revised label against the wishes of clients with outstanding orders shakes my trust in third party grading. It saddens me to see this. I just can't believe that Steve Borock would be on board with a decision to impose an unsolicited change that makes customers unhappy.

I've looked over the new design and tried to imagine integrating the label into my graded GA collection. The design just doesn't work. I've read the arguments that CBCS can no longer supply the old label, but that defies common sense reasoning. Certainly CBCS could order up more if they wanted to avoid disappointing customers.

If this were only about the grading and holder there'd be no debate. CBCS has a winning holder and grading service. In spite of this and all of the goodwill CBCS has earned these past two years, the introduction of a poorly received label and refusal to act on customer complaints over it may be a deal breaker for some of us.

One thing I find disappointing is how controversy over this label pits collectors against each other. It's as if those who find themselves in a quandary over the label's aesthetics are being disloyal to CBCS. Let me be as clear on this as possible, after family and friendships, the first loyalty of every collector should be to their collection.

Personally, what I'd like to see from CBCS is the elimination of the top/side bracket with the cockamamie faux rivets, a return to the cleaner, non-metallic look with it's pleasing grading font with dark blue tone. Also, I'd hope that CBCS would reach out to customers with orders in process who felt blindsided.

Those who like the new label should be offered the option. What's wrong with having two concurrent designs? I'd even pay more for the choice, if that matters. BTW, I don't see why the holographic shield design couldn't be integrated into either label design in a pleasing attractive manner.

Bottom line: Aesthetically pleasing baby steps in redesigning labels are more likely to win over collector support than jarring unnecessary overhauls. (two cents, ...inflation adjusted)

Originally Posted by PhantomEwan
I was hoping their big announcement was going to be the fixing of the forum pages. Where when I move on to the next page I end up reading the last 5 posts from the previous page. I agree they should have done exactly like with the price increase, and like so many others have said if it ain't broke don't fix it.

Originally Posted by SilverAgeFan
( insert laughing here )

Originally Posted by dielinfinite
This change seems like it was made to bring something visually new to SDCC and I wonder how much time they will have to really discuss the label this week when many key staff will be at the show all week.

Originally Posted by The_Curmudgeon
Quote:

Originally Posted by dielinfinite
This change seems like it was made to bring something visually new to SDCC and I wonder how much time they will have to really discuss the label this week when many key staff will be at the show all week.

So....two weeks before we get an informed and thought out official response?