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Schedule an appointment with us!7401

Collector TriL0gy private msg quote post Address this user
My appointment for Tuesday 10/09/2018 got cancelled.
Post 26 IP   flag post
Collector lpgasdude private msg quote post Address this user
Is it still only a $5 fee for dropping off and picking up from the Clearwater office? I was trying to make up an invoice tonight and I can choose the Clearwater location, but then I have to choose a shipping method. It's not outrageous, just like $30. But i like to save money whenever I can. If I choose the Texas location it gives the $5 option. Thanks for any info.
Post 27 IP   flag post
Collector IronMan private msg quote post Address this user
Quote:
Originally Posted by SteveRicketts


That said, I will ask that people stop picking apart everything said publicly by CBCS staff. I get that people are frustrated, but we are doing the best we can. We're starting to catch up but we can only eat the elephant a bite at a time. People are also complaining that there is a blackout of public communication from us, but any time a CBCS employee says anything, they're publicly drawn and quartered. Borock can't even post a picture of a cool book we got in on Facebook without a game of "who's order is the latest?" and "who is madder than I am?" in the comment field. And I won't even get started on the phone calls Jake deals with day in/day out.


THIS....
OMG - does EVERY post have to turn into how long it's taking to get books back? People are continuing to submit books for grading. For a lot of people, the idea of putting their precious's in a box and handing them to USPS/UPS/FedEx is scary. And costs money. If they are nearby one of the CBCS locations - or going to be - it is well worth it for peace of mind and cash saved to hand the books to a CBCS employee IN PERSON.

I'm not one of those people. I've been doing mail order of collectible comics since 1978. I know for a fact that if you package securely, insure the package and require a signature on delivery it will get there safely 99.99% of the time. The other .001% is what the insurance is for. But I've had collectors drive as long as six hours to give me or pick up from me books. Because THEY didn't feel comfortable trusting a shipping service.

So chill. This is a a good thing. Something customers want. And it doesn't affect TAT's at all. The books were going to be submitted regardless. The staff accepting such books are not involved in grading, encapsulation or shipping.
Post 28 IP   flag post
Collector Rafel private msg quote post Address this user
Well IRONMAN,
Not only do I have a 320 comic books in PROCESSING which goes back to April 2018 but AS A GOLD MEMBER this is what my charges look like! I've called and left many a message. I see a problem here. So when you say to "Chill" I have a hard time with that. I hope you have better luck with your TAT and Not charged $28.oo for a MODERN.

Kull the Destroyer #2 [1974]
null, Bronze Age x1 $52.00
Marvel Triple Action #16 [1974]
null, Bronze Age x1 $52.00
Marvel Triple Action #9 [1974]
null, Bronze Age x1 $52.00
Mighty Avengers #63 [1974]
null, Bronze Age x1 $52.00
Mighty Avengers #64 [1974]
null, Bronze Age x1 $52.00
X-Men #88 [1974]
null, Bronze Age x1 $52.00
X-Men #90 [1974]
null, Bronze Age x1 $52.00
Invaders #1 [1975]
null, Bronze Age x1 $28.00
Iron Fist #3 [1975]
null, Bronze Age x1 $28.00
Omega the Unknown #4 [1975]
null, Bronze Age x1 $28.00
Power Man #31 [1975]
null, Bronze Age x1 $28.00
Son of Satan #2 [1975]
null, Bronze Age x1 $28.00
Spectacular Spider-Man #28 [1975]
null, Bronze Age x1 $28.00
Strange Tales #185 [1975]
null, Bronze Age x1 $28.00
Strange Tales #185 [1975]
null, Bronze Age x1 $28.00
Super Villain Team Up #11 [1975]
null, Bronze Age x1 $28.00
Thor #232 [1975]
null, Bronze Age x1 $28.00
Thor #239 [1975]
null, Bronze Age x1 $28.00
Thor #244 [1975]
null, Bronze Age x1 $28.00
Thor #245 [1975]
null, Bronze Age x1 $28.00
Tomb of Darcula #29 [1975]
null, Bronze Age x1 $28.00
Tomb of Darcula #33 [1975]
null, Bronze Age x1 $28.00
Tomb of Darcula #46 [1975]
null, Bronze Age x1 $28.00
Tomb of Darkness #20 [1975]
null, Bronze Age x1 $28.00
Tomb of Darkness #21 [1975]
null, Bronze Age x1 $28.00
Warlock #11 [1975]
null, Bronze Age x1 $28.00
Weird Wonder Tales #15 [1975]
null, Bronze Age x1 $28.00
Post 29 IP   flag post
Collector IronMan private msg quote post Address this user
@Rafel
Yes, there is a problem here. I understand your concern/problem/issue. CBCS understands your frustration. But there is also a thread for this problem. The CBCS Turnaround thread. I politely suggest that if you must post up about such - that is the thread to post up how (excessively) long your books are taking to get done.

THIS thread is about CBCS offering people a simpler way to schedule in person dropping off of their books at one of the two CBCS locations in Texas or Florida. Something people WANT. It's NOT NEW, people have always dropped off or picked up books at CBCS (and CGC) - and IT DOESN'T affect TAT's. Your books will NOT be made later still because of this.

Answering your question to Jake.... You COULD call and get a person. If a lot less people would quit calling ONLY to complain about how long it is taking. It is taking longer - a lot longer - than was expected. If people only called to update addresses, credit card information and the various other NOT ABOUT TAT issues, you'd be able to get through on the phone no problem.

People answering the phone don't grade books. They don't make labels, they don't encapsulate, they don't QC. Bitching at them doesn't actually make things better. It makes things worse.
Post 30 IP   flag post


Collector Rafel private msg quote post Address this user
Ironman,
True. It's just frustrating with the wait, extra charges and no CBCS person to correct them.
Post 31 IP   flag post
211086 31 6
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