Schedule an appointment with us!7401
 FORMER CBCS
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Jake_Fleming private msg quote post Address this user | |
| We set something up to make scheduling an in-person appointment with us more convenient. Clicking here will bring to you a page to schedule your drop-offs and pick-ups at both our Dallas and Clearwater locations. There are a lot of great things on the horizon for us, you, and the hobby as a whole, and this is just one of the beginning changes and additions coming to CBCS. We share more over the next several months! |
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 Collector
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antoniofett private msg quote post Address this user | |
| This is just my opinion, I would get my turn around time under control before I would make it more convenient to drop off in person. |
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 Collector
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Rafel private msg quote post Address this user | |
Quote:Originally Posted by Jake_Fleming Jake, I understand the move, setting up and everything but when can we call and get a person? |
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 Collector
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TranthamJ private msg quote post Address this user | |
| Or a reply to our emails? An order that I dropped off in April, at FanExpo Dallas, was delivered to my house today. The good news is the Grades were on point. A CGC 9.8 comic that I had cracked and signed came back as a CBCS 9.8. The bad news is that one of your CSR’s told me in July , with you now being local, I could pick up the books and get a refund on the shipping. I was instructed to wait for the shipping email, then contact customer service again and schedule a time to pick them up. Tuesday was 23 weeks, so I emailed customer service again, explained the previous email and asked them to check the order and let me know when I could come by. I didn’t get a response. Yesterday I got the shipping email, I forwarded it to customer service, again explaining picking them up so I didn’t pay $1 a mile to have them delivered. I asked if I could come by Friday afternoon. No response from Customer Service. I received my tracking number this morning. The package was delivered shortly after I received the tracking info. I was okay with waiting twice as long as I was told it would take for my order to be completed, I understood the back log due to moving your entire business to Dallas. It’s disappointing that I the customer, was told I could pick them up, given instructions on what to do, had to follow up about my order, which coincidentally had my order sent out of grading, which was the status for the past 6+ weeks, received no update or response and had my order shipped 2 months after someone should have notated that I wanted to pick them up. I was thrilled when I heard you guys were going to be local. With this being my first experience with CBCS, it’s left me rather dissapointed. As a CEO, I’m sure you know what KPI’s are being hit and which ones are lacking. A customer service department that has a full voice mail and fails to respond to their customers can be a huge hindrance to a company’s bottom line. I’m glad setting an appointment is possible now. Unfortunately for me it’s a few days too late, and I have a feeling my order would have still been shipped out before I received the shipping email. | ||
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 Collector
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Zevgoli private msg quote post Address this user | |
| Received May 22nd...still says submitted on the dashboard | ||
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Collector
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Zevgoli private msg quote post Address this user | |
| I think management lives on another planet. | ||
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FORMER CBCS
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Jake_Fleming private msg quote post Address this user | |
Quote:Originally Posted by Rafel We have very limited staff available on the phones. The best course to take would be to email us. customerservice@cbcscomics.com |
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 Collector
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Mr_adam_R private msg quote post Address this user | |
Quote:Originally Posted by antoniofett this is right on point. could not have suggested this better myself. |
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 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by Mr_adam_R Completely misses the mark...the TATs is one part of what they do. The rest of the company does not shut down because of long TATs. |
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Collector
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antoniofett private msg quote post Address this user | |
Quote:Originally Posted by GAC This is true, but in my business if one branch needs a little help, I would put a short pause on all projects until the issue is resolved. If I was CBCS, I would still take submissions, maybe do less cons until my TAT got more in control. Less on site grading means more people grading that mountain of books they already have. |
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 Moderator
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Jesse_O private msg quote post Address this user | |
Quote:Originally Posted by antoniofett Just to clarify, CBCS has not done any on-site grading at cons this year. Also, with a possible exception or two, graders are not working the con booth this year either. Both of these changes were announced early this year, like in January or February if I remember correctly. The booths are mainly manned by AWs and remote employees if I understand correctly. There may be a person from Dallas at each, I am not sure. I just know that graders are no longer a regular part of the rotation. |
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Collector
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antoniofett private msg quote post Address this user | |
Quote:Originally Posted by Jesse_O I was unaware of this Change. Thanks for the info |
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| Post 12 • IP flag post | ||
 Collector
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Krazywan private msg quote post Address this user | |
Quote:Originally Posted by Jake_FlemingThis is good news as the Clearwater office is 10 mins away from me. @Jake_Fleming my question is will we also be able to pick up our books by appointment at the Clearwater location? |
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| Post 13 • IP flag post | ||
 CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| @Krazywan Yes, but you have to wait on us to send you an email telling you that you can schedule a pickup. From what I understand when Dallas hands the books to FedEx, the system clears it out and sends you the old email, but you can't schedule the pickup until we get the books and make sure everything has arrived safely. Once we do, Jake sends out the email saying you can schedule pickup. Until we can get the system reprogrammed to the new workflow, Jake sends out the pickup emails manually. |
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 Collector
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BabaLament private msg quote post Address this user | |
| So aside from being the Customer Service guru, CBCS has @Jake_Fleming doing the pickup/drop-off notifications & scheduling? Every interaction I’ve had with the man has been professional & courteous, so I figure I’m on pretty solid ground when I say he’s a good guy. However, with that workload, plus flack from the disgruntled masses calling to find out where there books are... We’ve all heard the joke about being as busy as the one legged man in an ass kicking contest; nobody ever mentions a story where that guy ends well. Seriously, get the man some help! |
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Collector
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Krazywan private msg quote post Address this user | |
Quote:Originally Posted by SteveRickettsThanks for the reply @SteveRicketts, this is good news to me  |
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CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
Quote:Originally Posted by BabaLament By "Jake sends out the emails manually," I mean that the system doesn't automatically generate the email because pickup in Florida is different than the workflow our system was designed for. Jake doesn't have to count the books when they arrive from Dallas, we have another employee that handles it. Sending the email for pickup is as simple as scanning the barcode and clicking a button to send it. We have it automated, but it's not going through our company's back end software. Nobody is sitting at a keyboard to type emails for pickup orders. That said, yes, Jake does need help. They've hired some people in Dallas to help him. Once they're trained, they'll be taking some of the responsibilities off his shoulders. As great of a job as Jake does, he can't do it all by himself. That said, I will ask that people stop picking apart everything said publicly by CBCS staff. I get that people are frustrated, but we are doing the best we can. We're starting to catch up but we can only eat the elephant a bite at a time. People are also complaining that there is a blackout of public communication from us, but any time a CBCS employee says anything, they're publicly drawn and quartered. Borock can't even post a picture of a cool book we got in on Facebook without a game of "who's order is the latest?" and "who is madder than I am?" in the comment field. And I won't even get started on the phone calls Jake deals with day in/day out. I get it, we're a public company and this is the information age, but the CBCS employees are real people and they're doing their damnedest to get the orders out. They're working overtime and going way above and beyond every day. Honestly, it doesn't bother me because my skin is thicker than an alligator, hence the reason you still see me commenting, but I believe it does play a part in the lack of public communication from other employees. Sorry for the rant, but I'm just that guy who will say the thing that nobody else will say. Well, except for Bildhauser. If this seems like I'm directing this at you, I'm not and I certainly don't mean any offense by it. It's just something that popped into my head because I know how hard the CBCS employees are working, and they're not getting the public support they deserve. Believe me, everyone here wants to have short turnaround times again. It's easier on everyone. |
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Collector
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Zevgoli private msg quote post Address this user | |
| 18-1A1D046 is the invoice number. Please look it up for me. | ||
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CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| You'll have to email customerservice@cbcscomics.com I can't see any information about your order. They have more access than I do. |
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Collector
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Zevgoli private msg quote post Address this user | |
Quote:Originally Posted by SteveRicketts Already done that many times that is why I am trying here. |
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Collector
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Zevgoli private msg quote post Address this user | |
| Is it Beckett that is doing the VSP material? I am wondering if the delays there is Beckett’s fault. That’s what I am waiting on with my invoice. | ||
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 Collector
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Gamecube2482 private msg quote post Address this user | |
Quote:Originally Posted by ZevgoliNo, they just don't care AT ALL. They already got your money. That is why CBCS has poor customer service. |
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| Post 22 • IP flag post | ||
 Collector
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BrashSmurf private msg quote post Address this user | |
| Is it an appointment to get a job grading books to speed up TaT? | ||
| Post 23 • IP flag post | ||
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Collector
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Spc51 private msg quote post Address this user | |
| Just a question, why wasn't this anticipated???? Why wasn't there enough people to start grading as soon as the flow of books arrived to the new location???? You still have pressings in florida, you should have split the work load to finish the orders that was submitted in the first 4 to 5 months of the beginning of this year and maybe this problem with the delays wouldn't be this bad.. | ||
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Collector
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Spc51 private msg quote post Address this user | |
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| Post 25 • IP flag post | ||
 Collector
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TriL0gy private msg quote post Address this user | |
| My appointment for Tuesday 10/09/2018 got cancelled. | ||
| Post 26 • IP flag post | ||
 Collector
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lpgasdude private msg quote post Address this user | |
| Is it still only a $5 fee for dropping off and picking up from the Clearwater office? I was trying to make up an invoice tonight and I can choose the Clearwater location, but then I have to choose a shipping method. It's not outrageous, just like $30. But i like to save money whenever I can. If I choose the Texas location it gives the $5 option. Thanks for any info. | ||
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 Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
Quote:Originally Posted by SteveRicketts THIS.... OMG - does EVERY post have to turn into how long it's taking to get books back? People are continuing to submit books for grading. For a lot of people, the idea of putting their precious's in a box and handing them to USPS/UPS/FedEx is scary. And costs money. If they are nearby one of the CBCS locations - or going to be - it is well worth it for peace of mind and cash saved to hand the books to a CBCS employee IN PERSON. I'm not one of those people. I've been doing mail order of collectible comics since 1978. I know for a fact that if you package securely, insure the package and require a signature on delivery it will get there safely 99.99% of the time. The other .001% is what the insurance is for. But I've had collectors drive as long as six hours to give me or pick up from me books. Because THEY didn't feel comfortable trusting a shipping service. So chill. This is a a good thing. Something customers want. And it doesn't affect TAT's at all. The books were going to be submitted regardless. The staff accepting such books are not involved in grading, encapsulation or shipping. |
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Collector
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Rafel private msg quote post Address this user | |
| Well IRONMAN, Not only do I have a 320 comic books in PROCESSING which goes back to April 2018 but AS A GOLD MEMBER this is what my charges look like! I've called and left many a message. I see a problem here. So when you say to "Chill" I have a hard time with that. I hope you have better luck with your TAT and Not charged $28.oo for a MODERN. Kull the Destroyer #2 [1974] null, Bronze Age x1 $52.00 Marvel Triple Action #16 [1974] null, Bronze Age x1 $52.00 Marvel Triple Action #9 [1974] null, Bronze Age x1 $52.00 Mighty Avengers #63 [1974] null, Bronze Age x1 $52.00 Mighty Avengers #64 [1974] null, Bronze Age x1 $52.00 X-Men #88 [1974] null, Bronze Age x1 $52.00 X-Men #90 [1974] null, Bronze Age x1 $52.00 Invaders #1 [1975] null, Bronze Age x1 $28.00 Iron Fist #3 [1975] null, Bronze Age x1 $28.00 Omega the Unknown #4 [1975] null, Bronze Age x1 $28.00 Power Man #31 [1975] null, Bronze Age x1 $28.00 Son of Satan #2 [1975] null, Bronze Age x1 $28.00 Spectacular Spider-Man #28 [1975] null, Bronze Age x1 $28.00 Strange Tales #185 [1975] null, Bronze Age x1 $28.00 Strange Tales #185 [1975] null, Bronze Age x1 $28.00 Super Villain Team Up #11 [1975] null, Bronze Age x1 $28.00 Thor #232 [1975] null, Bronze Age x1 $28.00 Thor #239 [1975] null, Bronze Age x1 $28.00 Thor #244 [1975] null, Bronze Age x1 $28.00 Thor #245 [1975] null, Bronze Age x1 $28.00 Tomb of Darcula #29 [1975] null, Bronze Age x1 $28.00 Tomb of Darcula #33 [1975] null, Bronze Age x1 $28.00 Tomb of Darcula #46 [1975] null, Bronze Age x1 $28.00 Tomb of Darkness #20 [1975] null, Bronze Age x1 $28.00 Tomb of Darkness #21 [1975] null, Bronze Age x1 $28.00 Warlock #11 [1975] null, Bronze Age x1 $28.00 Weird Wonder Tales #15 [1975] null, Bronze Age x1 $28.00 |
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Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
| @Rafel Yes, there is a problem here. I understand your concern/problem/issue. CBCS understands your frustration. But there is also a thread for this problem. The CBCS Turnaround thread. I politely suggest that if you must post up about such - that is the thread to post up how (excessively) long your books are taking to get done. THIS thread is about CBCS offering people a simpler way to schedule in person dropping off of their books at one of the two CBCS locations in Texas or Florida. Something people WANT. It's NOT NEW, people have always dropped off or picked up books at CBCS (and CGC) - and IT DOESN'T affect TAT's. Your books will NOT be made later still because of this. Answering your question to Jake.... You COULD call and get a person. If a lot less people would quit calling ONLY to complain about how long it is taking. It is taking longer - a lot longer - than was expected. If people only called to update addresses, credit card information and the various other NOT ABOUT TAT issues, you'd be able to get through on the phone no problem. People answering the phone don't grade books. They don't make labels, they don't encapsulate, they don't QC. Bitching at them doesn't actually make things better. It makes things worse. |
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