A letter from Jeromy Murray, VP of CBCS and Beckett7282

Originally Posted by SteveRicketts
Dear CBCS Customers and Collectors,

When Beckett (Eli Global) purchased Comic Book Grading Service in late 2017, we knew that we were adding a real asset to our team. For years we discussed the possibility of adding a comic grading service, but never really had the opportunity to do so. With the acquisition of CBCS, we added a respected and known name in the comic grading industry that fit perfectly with Beckett Grading (BGS) and Beckett Authentication Services (BAS). While speaking to the CBCS staff in Florida, I realized that CBCS was a company full of knowledgeable and passionate employees who were challenged by a competitor that owned most of the market share, which was very similar to where Beckett Grading was in 1999. Eli Global and BGS are excited to add CBCS into our family and equally excited about the challenges and opportunities available to us.

Let me take a moment to address the turnaround delays and to sincerely apologize for CBCS not being able to get your comic books processed and shipped back to you in a timely manner. This situation is neither ideal for you nor for us. Our primary goal is to get your comics in and out of our offices as quickly as possible, while handling your books safely, and maintaining the grading accuracy and product quality you've come to expect from CBCS. I’m writing this to personally accept responsibility for the delay and to ensure that none of the blame be placed on any of the past or current CBCS employees. I truly believed the transition of CBCS would be simple, and that we would be down only a few days while we relocated the office to Texas, with us back in full operation within a week. This was an oversight in my judgment. While the physical transition has been a challenge, we are excited that the number of order submissions is at an all-time high!

The good news is…we are on the right path and making solid progress! We are adding members to the CBCS team and investing in the growth of this company. We are hiring many knowledgeable comic hobbyists and enthusiasts who are very excited to be working in an industry they are passionate about to strengthen the CBCS name in the industry. Our goal is not only to get turnaround times under control, but to make them better than ever before! We are working on new products, procedures, and services that will improve our services and lead the industry. These improvements in quality and time are also extended to our CBCS Pressing services, which will continue to work out of their Florida office. Bottom line, we are going to become the company that you wanted CBCS to be from the beginning, and the customer-service-driven company the comic collecting hobby deserves. CBCS will succeed!

I humbly thank you for your continued support, your understanding, and for your comments or suggestions. I ask you to continue to trust in CBCS. This is such an amazing company and I am truly honored to be a part of the team.

Sincerely

Jeromy Murray

Vice President: Beckett Grading, CBCS Grading, & Beckett Authentication Services

Originally Posted by Darryl_H
Con season may have slowed down, but it will take time to work through the backlog of submissions.

Currently we are working on shipping out July (October turn around)submissions and are gaining ground.

As far as new staff goes, it does take time to train these employees. Don’t forget we are dealing with comics and valuable ones at that, so no one is going to be turned loose before they are ready.

Originally Posted by TimBildhauser
There's a thread for discussing TAT, here's the link to it: clickable text

Any discussion about TAT should be posted there.