A letter from Jeromy Murray, VP of CBCS and Beckett7282

Originally Posted by nrad
@TheComicDoJo I have my CGC books back already even though they were submitted over 2 MONTHS later than my CBCS submission (which is still listed as "Submitted/Received"...absolutely pathetic.

Originally Posted by waxeruno
Actually, you can sue for non performance. I'm charging back my entire order tonight, I've had enough.
You can't hold people's money for as long as you want with no repercussion AND other than someone here reading you what it says as your status. I haven't gotten a single email answered, nor a phone call returned.

Frankly, its pathetic and beyond poor business. I can understand S*&T happens, hell my building collapsed and we had to refund over $20,000 because we couldn't get the items people ordered as the building was condemned. Sucks, truly, but I told them all what was going on, I didn't hide behind "TATS"
and OMG we merged so that gives us the right to send you your books whenever we want!

What they should do is send an email offering 1 or 2 or 5 free slabs, or 20% off your order, or how about just a "we're sorry, but this is when you'll get your books back!"

I dropped my books off early MAY, its not Oct. so we're talking 5.5 months or over 2.5 months late.

I'm charging it back and if I don't get my books back I'll be suing, and yeah, I'll win. The worst thing you can do in business is not communicate, apparently no one at CBCS took that class - nor have any class.

And BTW, its bad enough that CBCS slabs sell for 30% less than CGC, this just adds insult to injury. I'll never use them again and I'll be sure to tell all my clients about my experience the first time I decided to give CBCS a shot.

Pathetic, truly pathetic and sticking up for them unless you're a shill is just as pathetic.

Originally Posted by stanley_1883
Quote:

Originally Posted by RyanHicks
Quote:

Originally Posted by Scorpion
waiting is not waiting you paid for a 12 weeks TAT and they take your money, i can understand if it went 1 or 2 weeks over that deadline, but the fact is you paid,
4 or 5 months later still god damn nothing, that is unacceptable and want was was advertise 12 week TAT, so your tell me that you like to get rip off. and just keep giving money away, won't be long for someone to sue i can see it coming. on flas advertising 12 weeks, what crock .

Been on the website since Day 1....no grading company "guarantees" a specific turnaround time; they would be crazy to. Not trying to defend the long TAT's or the lack of service but people need to stop having this attitude of "you paid for 12 week TAT and if you didn't get it you can sue"

I thought it was like common knowledge that there is an acceptable delay. Like thats the unwritten rule, or unwritten understanding rather.

Originally Posted by TimBildhauser
@Timelyfinds They were accurate as recently as May of 2018. We're working on getting things back on track now.

Originally Posted by Timelyfinds
@timQuote:

Originally Posted by TimBildhauser
@Timelyfinds They were accurate as recently as May of 2018. We're working on getting things back on track now.

Is it really an estimate if you know it wont be delivered in those time frames when the customer puts in the order? If currently someone put in an order at these time frames, is there a 1% chance they hit within the ranges? I am not trying to put you in a position just trying to point out some of your customers frustrations- we want you to succeed

Originally Posted by Jesse_O
Quote:

Originally Posted by Timelyfinds
their own data year over year should easily be able to predict turn arounds months ahead, number of submissions/ current employees/ etc

This sounds great, but remember that CBCS is just over four years old. Plus, I recall when CBCS was about 9 to 10 months old that they were getting submission numbers that the "experts" said they would be getting at their 3 year mark.

The market for slabbed books has boomed these last few years. And honestly, it could cool off just as quickly. Predicting those trends is a gamble, a major one. The 90's is still in the back of everyone's mind. I can recall that MANY people were predicting this hobby, with all the variants, movies, and comic related merchandise, would implode in 3-4 years. That was about 6 years ago.