A letter from Jeromy Murray, VP of CBCS and Beckett7282

Originally Posted by stanley_1883
Also posted in Turnaround Thread for visibility


@SteveRicketts Just throwing this out there:

I keep hearing more and more frustration with regards to the delays, among other issues such as trying to contact CBCS, etc. I'm curious if a temporary stop on new submissions was even considered in the first place (due to the move) or if it is something to consider now?

I'm of the opinion that a temporary stop or even a reduction (if possible) would help burn down the backlog and get things manageable. If you keep receiving new submissions you are either going to clog the pipeline further, unless there has been a steep drop off in submissions already. The other potential pitfall is you hurry in an attempt to catch up, and all the new people hired will be prone to more mistakes, which would either slow down the process further assuming the defects are caught in Quality Control, or the defects get past QC, and customers received sub-par gradings,encapsulations, etc, which can cause further damage to your reputation.

Logic would dictate that newly trained staff are generally slower than experienced personnel, at least initially. Compounded with CBCS already having significant delays, (much more than the generally accepted "regular" delays) I don't see a fix to the current problems, at least not on timeline that would seem to be acceptable to most.

Perhaps I'm out of line, if so, my apologies. However I am curious as to what will be done or already is happening to remedy the current state of affairs. Outside of the blanket statements already heard in one form or another; "We are aware. We are doing our best. We have hired new staff."


Anyone else share my sentiments or am I alone on this?

Originally Posted by GAC
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Originally Posted by Lonestar
Quote:

Originally Posted by stanley_1883
Also posted in Turnaround Thread for visibility


@SteveRicketts Just throwing this out there:

I keep hearing more and more frustration with regards to the delays, among other issues such as trying to contact CBCS, etc. I'm curious if a temporary stop on new submissions was even considered in the first place (due to the move) or if it is something to consider now?

I'm of the opinion that a temporary stop or even a reduction (if possible) would help burn down the backlog and get things manageable. If you keep receiving new submissions you are either going to clog the pipeline further, unless there has been a steep drop off in submissions already. The other potential pitfall is you hurry in an attempt to catch up, and all the new people hired will be prone to more mistakes, which would either slow down the process further assuming the defects are caught in Quality Control, or the defects get past QC, and customers received sub-par gradings,encapsulations, etc, which can cause further damage to your reputation.

Logic would dictate that newly trained staff are generally slower than experienced personnel, at least initially. Compounded with CBCS already having significant delays, (much more than the generally accepted "regular" delays) I don't see a fix to the current problems, at least not on timeline that would seem to be acceptable to most.

Perhaps I'm out of line, if so, my apologies. However I am curious as to what will be done or already is happening to remedy the current state of affairs. Outside of the blanket statements already heard in one form or another; "We are aware. We are doing our best. We have hired new staff."


Anyone else share my sentiments or am I alone on this?

While I'm sure you will get some agreements on your suggestion, I am not one of them. And no chance CBCS will stop accepting submissions. Nor should they. They are running a business, they just need to figure out how to run it more efficiently.

Exactly! while I understand why someone might suggest this, it makes no sense to ask a company to stop pursuing the business it exists to pursue.

On top of this, if I was a shareholder and someone at the top suggested to "stop taking submissions" I'd ask for their resignation. That's like asking GM or Ford to stop making vehicles....zero chance.

Originally Posted by IronMan
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Originally Posted by stanley_1883
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Originally Posted by GAC
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Originally Posted by Lonestar
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Originally Posted by stanley_1883
Also posted in Turnaround Thread for visibility

To play devils advocate, that’s exactly what Ford did, precisely that. They stopped making cars. Not all cars, but plant closures and massive layoffs was precisely them cutting down on production because they couldn’t afford it. How would this be any different?

Unless plant closures/layoffs somehow didn’t slow down the production process? However I’m having a difficult time comprehending how that would be possible.

Meaning no disrespect, but this is a poor example....

Ford (controversially) has stopped making most standard cars because they were not getting enough orders to make it worth their while economically. NEITHER is CBCS behind on the least expensive tiers because there is no demand. Rather demand outstrips supply.

A much better automotive comparison would be Tesla motors and their Model 3. There is a long waiting list. Lots of demand. Tesla cannot keep up. They CONTINUE to take orders on the Model 3 and focus their efforts on making and delivering them more quickly. Customers that don't want to wait so long can buy a more expensive Tesla like the Model S or they can purchase a more expensive, upgraded Model 3. The comic book equivalent of using a more expensive tier (Quickstream, Rapid) or paying for Fast Pass on the cheaper "models".

And of course there is the controversial aspect of Ford's decision. The consensus opinion in the automobile manufacturing trade is that Ford has put short term profits ahead of the long term good of the company. They have largely abandoned an entire product line to their competitors. A product line that when gas becomes more expensive will be much more in demand and profitable. Ford screwed up is the majority opinion.

CBCS should NOT quit taking submissions. Turn Around Time is ONE criteria of many in choosing a grading company.

Originally Posted by Scorpion
waiting is not waiting you paid for a 12 weeks TAT and they take your money, i can understand if it went 1 or 2 weeks over that deadline, but the fact is you paid,
4 or 5 months later still god damn nothing, that is unacceptable and want was was advertise 12 week TAT, so your tell me that you like to get rip off. and just keep giving money away, won't be long for someone to sue i can see it coming. on flas advertising 12 weeks, what crock .

Originally Posted by Scorpion
waiting is not waiting you paid for a 12 weeks TAT and they take your money, i can understand if it went 1 or 2 weeks over that deadline, but the fact is you paid,
4 or 5 months later still god damn nothing, that is unacceptable and want was was advertise 12 week TAT, so your tell me that you like to get rip off. and just keep giving money away, won't be long for someone to sue i can see it coming. on flas advertising 12 weeks, what crock .

Originally Posted by RyanHicks
Quote:

Originally Posted by Scorpion
waiting is not waiting you paid for a 12 weeks TAT and they take your money, i can understand if it went 1 or 2 weeks over that deadline, but the fact is you paid,
4 or 5 months later still god damn nothing, that is unacceptable and want was was advertise 12 week TAT, so your tell me that you like to get rip off. and just keep giving money away, won't be long for someone to sue i can see it coming. on flas advertising 12 weeks, what crock .

Been on the website since Day 1....no grading company "guarantees" a specific turnaround time; they would be crazy to. Not trying to defend the long TAT's or the lack of service but people need to stop having this attitude of "you paid for 12 week TAT and if you didn't get it you can sue"