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Is CBCS customer service moving to India?7088

COLLECTOR shrewbeer private msg quote post Address this user
Heard this a few places now, and it kind of makes sense what with checks being sent from india and nobody picking up the phone yet.

Anyone know anything solid either way on this?
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Collector Deesnutz private msg quote post Address this user
I hope not!
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Collector Atakmunky7 private msg quote post Address this user

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Collector KingNampa private msg quote post Address this user
I saw a screenshot on Facebook from a CBCS customer showing their refund check came from India. I'll post if it I can find it.
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COLLECTOR kaptainmyke private msg quote post Address this user
Many American companies outsource everything overseas and become and un-American company. I would like to know the answer to this as well. I like to buy American.
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Collector Excelsiorcomix private msg quote post Address this user

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Collector Excelsiorcomix private msg quote post Address this user
Was my email stating check coming from india. Lets see if it ever arrives....
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Collector KingNampa private msg quote post Address this user
@kaptainmyke Global Economy Bro....


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Collector Excelsiorcomix private msg quote post Address this user
Better not post indian memes, i got suspended for posting a meme of an Indian call center!!!!
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Collector KingNampa private msg quote post Address this user

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Collector Atakmunky7 private msg quote post Address this user
@KingNampa nah. It's cool, he's Hawaiian.
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COLLECTOR shrewbeer private msg quote post Address this user
Hopefully someone with knowledge on the subject can chime in here.

Two people have now been suspended from the cbcs facebook group just for saying it; very odd. It would be nice if we got some clarity.
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Collector KingNampa private msg quote post Address this user
@shrewbeer If it enables them to answer every phone call and respond to voicemails in a timely manner might be a good idea. I've seen a lot of grumbling on Facebook and forums about the lack of response from customer service.
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Collector GAC private msg quote post Address this user
From a purely business standpoint it not only makes perfect sense but could be an absolute requirement especially if competitors have done the same. The difference in payroll expense alone is too vast to ignore.

From a public relations standpoint it's a nightmare with potential customer backlash.

Not sure what the correct answer is.
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Collector KingNampa private msg quote post Address this user

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Collector SpiderTim private msg quote post Address this user
In El Salvador we have a lot of call centers that deal with US clients, so its not just India. They might be sending the customer service here.
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Collector Gotlift private msg quote post Address this user
You really don’t know how much this turns me off. My company strives to keep made in America with pride in its mission statement
I hang up the phone when India or anywhere else answers a customer service call. I then email corporate investor relations and I am not happy. I sincerely hope this is not true. I will diffinatly wait for the newton ring thing is fixed. Say it ain’t so joe.
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COLLECTOR Studley_Dudley private msg quote post Address this user


#IBTL
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Collector Paulbg2000 private msg quote post Address this user
Taking a Level 1 phone support in India for general questions and then a level 2 phone support in North America for bigger issues would certainly allow them to better handle the volume of calls and voicemail (people have e been reporting) they've been dealing with.

Would also potentially free up more folks in North America for data entry and order verifications...

If they're doing it to layoff people it's a PR issue...but I don't think Beckett would go that route...if they're doing it to streamline orders with the same personel to stay competitive then it completely makes sense (in my opinion)...
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Moderator Jesse_O private msg quote post Address this user
I'm going to step in now and clear something up. Any posts that might be deemed racial in nature will be deleted and the offender suspended. I just deleted one in this thread. Be careful.

Also, talk has been that Beckett and CBCS customer service departments will be merged together. Paulbg2000 makes the logical point for a transfer of some Customer Service duties. To my knowledge, no one from CBCS has said anything about customer service being outsourced. As far as the check, are we clear on the meaning of this? Did anyone think that maybe new blank checks, with address changes, etc, were ordered from India? Just a thought.
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Collector Gotlift private msg quote post Address this user
Got it. Thanks
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COLLECTOR shrewbeer private msg quote post Address this user
Quote:
Originally Posted by Jesse_O
As far as the check, are we clear on the meaning of this? Did anyone think that maybe new blank checks, with address changes, etc, were ordered from India? Just a thought.

The internet says this guy is President of Beckett Media.




CEO as well

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Collector Excelsiorcomix private msg quote post Address this user
Well....ill be a monkey's uncle
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Collector KingNampa private msg quote post Address this user
@shrewbeer I totally guess right on Delhi as the location lol.

So if this guy is the CEO of CBCS, what is Steve’s job title?


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Collector Rafel private msg quote post Address this user
Not my idea of a "Good Idea".
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Collector Excelsiorcomix private msg quote post Address this user
President.
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COLLECTOR kaptainmyke private msg quote post Address this user
Now I feel extremely uncomfortable.
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COLLECTOR kaptainmyke private msg quote post Address this user

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Collector KingNampa private msg quote post Address this user
Quote:
Originally Posted by Excelsiorcomix
President.


What’s the difference between CEO and President?
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Collector GAC private msg quote post Address this user
CEO is higher than President.
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