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The Dallas move, Status updates, questions and concerns6722

Moderator Jesse_O private msg quote post Address this user
Quote:
Originally Posted by kaptainmyke
I am frustrated, Jesse, because of situations like the fanboy example given.


I don't know why or how "fanboy" got his comics back so fast, but I seriously doubt there is any conspiracy on CBCS's part. From what I see, that is how 2-day moderns SHOULD work.

As for your frustration ... totally legit!!!! I get it!!
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COLLECTOR kaptainmyke private msg quote post Address this user
Quote:
Originally Posted by Jesse_O
I'd be hounding Trinity for the info.


Every. day. Every. single. day.
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COLLECTOR kaptainmyke private msg quote post Address this user
He just said they are stuck in “grading”
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Collector eloreto private msg quote post Address this user
Quote:
Originally Posted by Zevgoli
I just got a call from CBCS today about my order. They are working on it but my dashboard still says submitted. Motto is don’t take the dashboard as gospel. It obviously is not being updated properly if at all.


My dashboard has said my submission book from feb is "shipping" for 2 weeks or so now. no grade posted.
BUT.... the book arrived in mail 4 or 5 days ago. No ones running the website I dont think.
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Collector KatKomics private msg quote post Address this user
Didn't realize about clicking on the invoice - mine still says submitted.
Although....only submitted on June 2nd at the Niagara Falls Convention, so I guess only 6 weeks in to what should be 24 weeks (pressing with no fast passes etc.)

On the plus side - when looking at the invoice I had completely forgot I sent in 3 batman family #6's!!
At least one should pull high 9's the other two 8.5 to mid 9's?? depending on clean and press and then up for sale when next suicide squad movie comes out (if I have them back by then )
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Collector Themaxx35 private msg quote post Address this user
Quote:
Originally Posted by RareComics
Am thrilled to report that my submission of March 22 has now been shipped. It was ten Moderns, with nothing extra whatsoever (no pressing, no autographs, just grading). Everything seems perfect. Got the shipping notice email right on time, and the grading seems perfectly consistent with the top quality CBCS grading from before the move. Could not be happier with this submission from CBCS!


Happy for you. Mine were received a week or more before that and were sitting in labels weeks before the move. I’ve tried not to pile on during all of this, but the frustration is certainly creeping in.
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CBCS TimBildhauser private msg quote post Address this user
UPDATE:

Obviously the move could have gone smoother. Some aspects worked out well but a good amount of it didn't go as we had hoped. All we can do at this point is deal with what has to be done and not dwell on what could/should have been done differently.

Receiving is currently entering books that were submitted at Megacon. There was a backlog before the move as far as getting books into the system and they're working through that. For the time being books from current shows are being entered by myself and Steve Paulus to help ease the workload and allow Receiving to get caught up.

Grading isn't currently running behind. All except one of our graders made the move from Florida to Texas. All other departments were affected significantly. We went from about 30 employees total to about 13.

Jake is working remotely from Florida trying to take some of the workload off of Customer Service but he's working Florida Super Con this weekend which will slow that process some until he gets back.

Beckett is looking for people to fill some of these roles now but there's a process involved with hiring as I'm sure some of you at least are aware. We don't want to hire "Joe Schmoe" off the street for a position and have a person with zero experience handling books properly anymore than I think you would want us to do that.

There was a lot to do when the remaining staff arrived in Dallas, I'm sure they felt a bit overwhelmed by it all. Things are in much better order now than they were even last week. It's getting better but will still be a little bit before that's apparent from the outside, we ARE working on getting things back on track though.

I've been told that 2-Day Modern books (as well as the other expedited tiers) submitted but not shipped out within those time frames will be receiving credits. I can't confirm that 100% at the moment though.

Just to reiterate something Jake mentioned previously in this thread... if you have a question on your order, please call or email once. Multiple calls & emails slow down the process exponentially.
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Collector legomaheggos private msg quote post Address this user
@TimBildhauser thank you for the update. For those of us that shipped in March (I shipped from Lexington Comic Con via CBCS rep on site) but still show grading, is there any indication of where those books might be in the process? I've not been able to reach anyone for weeks via email, phone or facebook and my book has said Grading for about 3 weeks now. Not trying to badger, just concerned about my submission due to the move and where it might be in the chain.
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CBCS TimBildhauser private msg quote post Address this user
@legomaheggos Unfortunately I can only see the status on that you're seeing. We've noticed some glitches in the dashboard system that are being looked into now. For unknown reasons things aren't always updating the way they should which is why we're getting reports from people that they're receiving their books back but didn't get email notifications with tracking numbers.

If I hear anything further on it I'll post another update.
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Collector legomaheggos private msg quote post Address this user
@TimBildhauser Thank you for the response. Was hoping someone might know more but I understand its chaotic.. Fingers crossed I get it back Have a great weekend.
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Collector xkonk private msg quote post Address this user
Quote:
Originally Posted by TimBildhauser
UPDATE:

I've been told that 2-Day Modern books (as well as the other expedited tiers) submitted but not shipped out within those time frames will be receiving credits. I can't confirm that 100% at the moment though.


Why just expedited books? Don't the 12 week folks deserve to get their books in 12 weeks or have it made up to them somehow?
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Collector RyanHicks private msg quote post Address this user
Quote:
Originally Posted by xkonk
Why just expedited books? Don't the 12 week folks deserve to get their books in 12 weeks or have it made up to them somehow?


Standard modern submission is only estimated at 12 weeks, not guaranteed; this is the same for both companies. When you pay extra to have your books expedited, you are paying extra for that quicker service and since people aren't getting that quicker service, that is why they will likely be getting credits. Nobody likes long TAT's but when you are just paying for the base service, you have to be willing to accept whatever the TAT is....both companies go through periods of long TAT's, that is just how it goes sometimes
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Collector Robert86m private msg quote post Address this user
@RyanHicks That's complete BS I have done thousands through BGS and trust me that isn't the case Beckett doesn't state a turn around time on there non guaranteed where you guys state a 12 week turn around within the invoice I expect my books done in 12 weeks not 20+
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Collector Bane313 private msg quote post Address this user
Quote:
Originally Posted by RyanHicks
Quote:
Originally Posted by xkonk
Why just expedited books? Don't the 12 week folks deserve to get their books in 12 weeks or have it made up to them somehow?


Standard modern submission is only estimated at 12 weeks, not guaranteed; this is the same for both companies. When you pay extra to have your books expedited, you are paying extra for that quicker service and since people aren't getting that quicker service, that is why they will likely be getting credits. Nobody likes long TAT's but when you are just paying for the base service, you have to be willing to accept whatever the TAT is....both companies go through periods of long TAT's, that is just how it goes sometimes


If that were the case, they badly need to change the messaging on their website. "Processed within 13 weeks after receipt" is a fairly straightforward statement with little room for interpretation. It also sets them up for failure when it doesn't happen.

If they used softer wording, or offered a statement on delays, then it would be understandable. Without that front and centre though, it's a set up for failure.
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Collector RyanHicks private msg quote post Address this user

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Collector RyanHicks private msg quote post Address this user
You guys, don't shoot the messenger! I've been submitting to CGC and CBCS for years, this is just the nature of TAT's...they are ALWAYS estimates. No one can account for how many submissions you are gonna get in and of what tiers....yes, CBCS TAT's are longer than we would like but someday theirs will be fast and CGC will be longer than they would like, thats just how it goes
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Collector Robert86m private msg quote post Address this user
They should be reworking the invoices seeing how I complained to my Beckett rep and even he admitted this is the wrong way to do business and a time frame shouldn't be stated within the invoice if it's the case of them falling to 20 weeks or more in cases, Beckett 1-2 years ago had a 30 week window which turned to a "non guaranteed" which they removed any TAT on those off all place's , CBCS has a turnaround time stated within the invoice , and right now they are digging themselves a hole they won't be able to get out of with keeping up accepting the rushed orders while everyone else's stuff keeps getting shoved to the side, 12 week turnaround's def deserve something who knows how many times these books have been picked up and thrown on another table in a stack specially getting into the heat of CON season we could be looking at 30+ week turn around times within no time flat , cutting off expedited orders isn't out of the picture Beckett just had to cut off the 10 day window service to catch up on there own backlog
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CBCS TimBildhauser private msg quote post Address this user
Quote:
Originally Posted by xkonk
Quote:
Originally Posted by TimBildhauser
UPDATE:

I've been told that 2-Day Modern books (as well as the other expedited tiers) submitted but not shipped out within those time frames will be receiving credits. I can't confirm that 100% at the moment though.


Why just expedited books? Don't the 12 week folks deserve to get their books in 12 weeks or have it made up to them somehow?
I'm only reporting what I've heard up to this point. I don't know if anything will be done on regular tiers.

@Robert86m As RyanHicks pointed out:

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COLLECTOR kaptainmyke private msg quote post Address this user
Quote:
Originally Posted by TimBildhauser
Beckett is looking for people to fill some of these roles now but there's a process involved with hiring as I'm sure some of you at least are aware.


That should be a priority for sure. If anything, seasonal employees to fill the gaps.
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Collector RyanHicks private msg quote post Address this user
@Robert86m, I don't disagree with you on the messaging from within the order could be improved; unfortunately that is probably low on the priority list of the very long list of website issues that exist....as a web developer, i will be the first to say that their IT team desperately needs some help and I assure you, THEY KNOW!
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Collector Robert86m private msg quote post Address this user
@TimBildhauser That can be pointed out all people want what does my invoice state

"Processed within 12 weeks after receipt" it doesn't say

"Your order will be shoved around for 20-30 weeks and will be got around to eventually"


And funny thing is before I even did this order I called the office in Florida asking just that about the TAT and was told it would be no problem and here I am in week 18 or 19 and it is an issue just like I said before this backlog is going to get 100x worse if CBCS refuses to step up and crank down on accepting rushed orders with CON season pretty much in full swing right now.
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Collector rejaak private msg quote post Address this user
Quote:
Originally Posted by RyanHicks
@Robert86m, I don't disagree with you on the messaging from within the order could be improved; unfortunately that is probably low on the priority list of the very long list of website issues that exist....as a web developer, i will be the first to say that their IT team desperately needs some help and I assure you, THEY KNOW!


IT team = Irritating Tats team? Badabing Badaboom..try the veal..I'm here all week..
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Collector VaComicsGuy private msg quote post Address this user
I'm more worried about what will happen when people start to report that TATs are getting better. I think there are a lot of people holding onto books right now. When word gets out that TATs are better, I think there will be a lot of books submitted and this is going to happen again.
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CBCS TimBildhauser private msg quote post Address this user
@Robert86m NO ONE is more aware of that than us. Like I said before, I'm only trying to provide an update on where things are so everyone doesn't feel like they're just being left hanging. If the reaction to that is going to be people jumping down my throat when I post those updates I can just stop doing it. Moderating the forum and providing that information isn't part of my job, it's done on a voluntary basis.

It's not a matter of refusing to step up. Go read that earlier post of mine. I clearly explained that the number of staff members got cut more than in half with the move.
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COLLECTOR shrewbeer private msg quote post Address this user
Steve just posted something positive in the CGC-CBCS collectors club on facebook. It seems those of you with very late 2 day moderns and fast passed books will be compensated 👍🏻




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Collector Robert86m private msg quote post Address this user
The turnaround time right now is about 30% aggravation but more so is how much these books are getting moved and I am sure anyone with the 12 week that submitted to the Florida location will feel the same how much these books are getting moved and shuffled around from truck to truck desk to desk it's easy for items to get damaged wouldn't take much for someone to butter-finger and drop something it happens to everyone no matter how careful you can be and the longer a item is hanging around and keeps getting moved the more likely it is to happen
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Collector rejaak private msg quote post Address this user
Quote:
Originally Posted by Robert86m
The turnaround time right now is about 30% aggravation but more so is how much these books are getting moved and I am sure anyone with the 12 week that submitted to the Florida location will feel the same how much these books are getting moved and shuffled around from truck to truck desk to desk it's easy for items to get damaged wouldn't take much for someone to butter-finger and drop something it happens to everyone no matter how careful you can be and the longer a item is hanging around and keeps getting moved the more likely it is to happen


This worries me also.

On another note, while I appreciate mr. borock's addressing of the situation, it seems to be all about the ppl who submitted fast pass subs. What about us poor schmucks who can only afford 12 week subs? Free paid membership for a year? LOL. Seriously, maybe on your next sub, paid membership pricing.
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Collector legomaheggos private msg quote post Address this user
Definitely a concern of mine as well..
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Collector RyanHicks private msg quote post Address this user
Come on guys, their entire business revolves around taking care of and handling comic books; they handle tens of thousands of dollars worth of comics on a daily basis. Sure, accidents can happen but they can happen to anyone at any time; I can assure you they probably took better care of packing and shipping your books than most people probably do sending them in to get graded in the first place.

I'm not saying there is no risk in moving books around, but at the same time, they are a business and moving the company headquarters was a business decision that needed to happen; we can't expect them to just completely stop taking submissions for a few months to have their vault cleared out before they move!

Plus, they have insurance for accidental damages so worst case scenario, if an accident does happen, at least your books are covered unlike if an accident were to happen at your house or at a convention. If you are concerned about the TAT's, that is fine and understandable, but no reason to get riled up on something unrelated that can happen at any time.
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Collector legomaheggos private msg quote post Address this user
The risk is definitely increased in a move that clearly didnt go as planned
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