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The Dallas move, Status updates, questions and concerns6722

Collector LemonMonster private msg quote post Address this user
@RyanHicks Thank you
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Collector SpiderTim private msg quote post Address this user
If only 1 grader didn't move to Florida then that is a plus for CBCS as I think that is the most difficult part of the process. The rest of the personnel can easily be replaced as finding persons that have previous experience with customer service, placing books inside the well, receiving packages, etc. would be an easier task in my humble opinion.
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Moderator Jesse_O private msg quote post Address this user
I tried, unsuccessfully, to find a post or a notice that I believe I saw. I am not 100% certain of this, but I believe that the shipping and receiving duties are being combined with Beckett. I do not know about any other departments, but I would think that at some point, the customer service of both companies would be handled by one combined department. It is my understanding that they moved to the same physical building as Beckett, so these changes would only make sense to me.

edit - I would think the billing department could be combined as well.
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Collector Enelson private msg quote post Address this user
Quote:
Originally Posted by Excelsiorcomix
These companies should not offer 2 day service, express, fast pass etc, if they cannot deliver. All other tiers should state, "you'll get them when we get to them". Plain and simple, dont offer a service, nor charge for one that you cannot deliver.

This is my biggest point of frustration. I've said this before on here or the other "whining" thread. If the fast pass was purchased, or special tier was selected, and the deadline was missed their should be compensation. I paid for a fast pass and fast press on my order in April. 12 week tat was stated. Still no order
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Collector Excelsiorcomix private msg quote post Address this user
I was told the checks are coming from india. And that they would take weeks. INDIA?????
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Collector Zevgoli private msg quote post Address this user
Quote:
Originally Posted by Excelsiorcomix
I was told the checks are coming from india. And that they would take weeks. INDIA?????


Who told you this?
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Collector Excelsiorcomix private msg quote post Address this user




India....
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Collector Excelsiorcomix private msg quote post Address this user
Indiuhhhhhh....
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Collector Excelsiorcomix private msg quote post Address this user
Greg told me. No wonder the books take so long. #india
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COLLECTOR kaptainmyke private msg quote post Address this user
Wow what is the deal with this company
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Collector Excelsiorcomix private msg quote post Address this user

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Collector TheComicDoJo private msg quote post Address this user
I’m shipping books to CBCS this morning. Been trying to get them on the phone for the last couple weeks however I get the mailbox is full message. I’ve emailed them a few times over the last couple weeks, nobody has replied. Will I get my books back? Hopefully this won’t be my only submission to CBCS. They certainly need to improve customer service.
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Collector stanley_1883 private msg quote post Address this user
So my take is this, TAT's have always been an issue, whether it be here or CGC, granted they may be significantly higher, but moving a company is a large endeavor. Just remember when you moved, it takes you a few days at best to get COMPLETELY situated, i mean to the point where everything is unpacked, everything. If your personal move was shorter, i'd venture to say you are the exception, rather than the rule. Customer service i've never had an issue with before, but then again, i haven't tried to contact them all that much recently, but I'd also say that the move impacts this as well, and everything "should: return to status quo eventually. I understand we're frustrated, etc, but we knew the move was coming, and we always had another option. I dropped off my books at SDCC, i realized im not getting them before October, whatever. Personally, and I'm only speaking for myself, I'm giving CBCS a pass on this, considering the changes that not only they introduced to grading, but changes they forced CGC to make as well, I'm not going to get upset at this point. Granted if it's 6 months from now and im in the same place I am now, my feeling may change, but at the moment, I'm gonna relax. I also understand that some of you have been waiting a lot longer than I have and perhaps your patience has run out, and I get that, and all I can say is sorry, I understand the frustration. My point being, is lets net put too fine a point on this. As others have said, I'm certain they know they're behind, and I hardly think they're sitting around watching our books collect dust, and drinking beer.
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Collector Darkseid_of_town private msg quote post Address this user
Quote:
Originally Posted by stanley_1883
I'm giving CBCS a pass on this, considering the changes that not only they introduced to grading, but changes they forced CGC to make as well, I'm not going to get upset at this point


It might be productive to elaborate on those comments via a second thread if you care to, for those who aren't as familiar with the daily ins and outs of this etc. I myself would like to read it.

As for my books sitting around collecting dust and drinking beer, they better not...I thought I taught my books better than that. They are not allow to drink or collect dust at all.....
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Collector KingNampa private msg quote post Address this user
Just got my Overstreet guide today. Nice interview with the prez. All you negative Nancy's here complaining about this company. Cbcs is doing extremely well and their presence is increasing. Submissions are up!






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COLLECTOR kaptainmyke private msg quote post Address this user

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Collector stanley_1883 private msg quote post Address this user
Quote:
Originally Posted by Darkseid_of_town
Quote:
Originally Posted by stanley_1883
I'm giving CBCS a pass on this, considering the changes that not only they introduced to grading, but changes they forced CGC to make as well, I'm not going to get upset at this point


It might be productive to elaborate on those comments via a second thread if you care to, for those who aren't as familiar with the daily ins and outs of this etc. I myself would like to read it.

As for my books sitting around collecting dust and drinking beer, they better not...I thought I taught my books better than that. They are not allow to drink or collect dust at all.....


I cant tell if you were being sarcastic or not.....regardless:

1) Expanding the modern tier from 1980 to 1975, which CGC quickly followed suit on (Marvel Spotlight 32 and the first Spiderwoman is a large winner from this)

2) Providing Original Art encapsulation so sketch covers aren't potentially marred by sub 9.8 grades

3) Providing Signature Verification services which has been something several people have wanted for a while

Then there is also the general competition is good for the consumers as both businesses vie for customers by offering lower prices, quicker times, other options, etc.

I for one think that's pretty significant.
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Collector Darkseid_of_town private msg quote post Address this user
I was.quite serious and glad.you chose to.elaborate...thanks for sharing.
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Collector TheComicDoJo private msg quote post Address this user
CBCS IS awesome and I agree with your points. A move like this is a big deal however two things that should never be pushed to the side during something like this is turnaround times and customer service. It's called running a good business. Moving has nothing to do with customer communication. They need to get a hold of this part of the business, it's the most important part. I get that they are doing amazing things, I'm on board and I love it. But... they gotta get the customer service part of it under wraps.

Additionally, they should've updated the auto attendant to have a clear statement rather than what they have now. If they need to hire more staff to help with communication they should. Even if it's temporary help.
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Collector BabaLament private msg quote post Address this user
@Jesse_O I talked to Beckett customer service & they told me the customer service departments were going to be merged at some point. I'd assume other service departments, such as billing, HR, etc., would be merged as well in the interest of efficiency.
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Collector martymann private msg quote post Address this user
Quote:
Originally Posted by BabaLament
@Jesse_O I talked to Beckett customer service & they told me the customer service departments were going to be merged at some point. I'd assume other service departments, such as billing, HR, etc., would be merged as well in the interest of efficiency.


The Shipping Department has already been combined.

Marty
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Collector Catalyst_Comics private msg quote post Address this user
Quote:
Originally Posted by TheComicDoJo
I’m shipping books to CBCS this morning. Been trying to get them on the phone for the last couple weeks however I get the mailbox is full message. I’ve emailed them a few times over the last couple weeks, nobody has replied. Will I get my books back? Hopefully this won’t be my only submission to CBCS. They certainly need to improve customer service.


Yes you will get your books back :-)
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