The Dallas move, Status updates, questions and concerns6722
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LemonMonster private msg quote post Address this user | |
| @RyanHicks Thank you | ||
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SpiderTim private msg quote post Address this user | |
| If only 1 grader didn't move to Florida then that is a plus for CBCS as I think that is the most difficult part of the process. The rest of the personnel can easily be replaced as finding persons that have previous experience with customer service, placing books inside the well, receiving packages, etc. would be an easier task in my humble opinion. | ||
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 -Our Odin-Rest in Peace |
Jesse_O private msg quote post Address this user | |
| I tried, unsuccessfully, to find a post or a notice that I believe I saw. I am not 100% certain of this, but I believe that the shipping and receiving duties are being combined with Beckett. I do not know about any other departments, but I would think that at some point, the customer service of both companies would be handled by one combined department. It is my understanding that they moved to the same physical building as Beckett, so these changes would only make sense to me. edit - I would think the billing department could be combined as well. |
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Enelson private msg quote post Address this user | |
Quote:Originally Posted by Excelsiorcomix This is my biggest point of frustration. I've said this before on here or the other "whining" thread. If the fast pass was purchased, or special tier was selected, and the deadline was missed their should be compensation. I paid for a fast pass and fast press on my order in April. 12 week tat was stated. Still no order |
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Excelsiorcomix private msg quote post Address this user | |
| I was told the checks are coming from india. And that they would take weeks. INDIA????? | ||
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Zevgoli private msg quote post Address this user | |
Quote:Originally Posted by Excelsiorcomix Who told you this? |
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Excelsiorcomix private msg quote post Address this user | |
 India.... |
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Excelsiorcomix private msg quote post Address this user | |
| Indiuhhhhhh.... | ||
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Excelsiorcomix private msg quote post Address this user | |
| Greg told me. No wonder the books take so long. #india | ||
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 I bought a meat grinder on amazon for $60 and it's changed my life.
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kaptainmyke private msg quote post Address this user | |
| Wow what is the deal with this company | ||
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TheComicDoJo private msg quote post Address this user | |
| I’m shipping books to CBCS this morning. Been trying to get them on the phone for the last couple weeks however I get the mailbox is full message. I’ve emailed them a few times over the last couple weeks, nobody has replied. Will I get my books back? Hopefully this won’t be my only submission to CBCS. They certainly need to improve customer service. | ||
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 I award you no points!
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stanley_1883 private msg quote post Address this user | |
| So my take is this, TAT's have always been an issue, whether it be here or CGC, granted they may be significantly higher, but moving a company is a large endeavor. Just remember when you moved, it takes you a few days at best to get COMPLETELY situated, i mean to the point where everything is unpacked, everything. If your personal move was shorter, i'd venture to say you are the exception, rather than the rule. Customer service i've never had an issue with before, but then again, i haven't tried to contact them all that much recently, but I'd also say that the move impacts this as well, and everything "should: return to status quo eventually. I understand we're frustrated, etc, but we knew the move was coming, and we always had another option. I dropped off my books at SDCC, i realized im not getting them before October, whatever. Personally, and I'm only speaking for myself, I'm giving CBCS a pass on this, considering the changes that not only they introduced to grading, but changes they forced CGC to make as well, I'm not going to get upset at this point. Granted if it's 6 months from now and im in the same place I am now, my feeling may change, but at the moment, I'm gonna relax. I also understand that some of you have been waiting a lot longer than I have and perhaps your patience has run out, and I get that, and all I can say is sorry, I understand the frustration. My point being, is lets net put too fine a point on this. As others have said, I'm certain they know they're behind, and I hardly think they're sitting around watching our books collect dust, and drinking beer. | ||
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Darkseid_of_town private msg quote post Address this user | |
Quote:Originally Posted by stanley_1883 It might be productive to elaborate on those comments via a second thread if you care to, for those who aren't as familiar with the daily ins and outs of this etc. I myself would like to read it. As for my books sitting around collecting dust and drinking beer, they better not...I thought I taught my books better than that. They are not allow to drink or collect dust at all.....  |
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KingNampa private msg quote post Address this user | |
Just got my Overstreet guide today. Nice interview with the prez. All you negative Nancy's here complaining about this company. Cbcs is doing extremely well and their presence is increasing. Submissions are up!   |
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I bought a meat grinder on amazon for $60 and it's changed my life.
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kaptainmyke private msg quote post Address this user | |
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I award you no points!
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stanley_1883 private msg quote post Address this user | |
Quote:Originally Posted by Darkseid_of_town I cant tell if you were being sarcastic or not.....regardless: 1) Expanding the modern tier from 1980 to 1975, which CGC quickly followed suit on (Marvel Spotlight 32 and the first Spiderwoman is a large winner from this) 2) Providing Original Art encapsulation so sketch covers aren't potentially marred by sub 9.8 grades 3) Providing Signature Verification services which has been something several people have wanted for a while Then there is also the general competition is good for the consumers as both businesses vie for customers by offering lower prices, quicker times, other options, etc. I for one think that's pretty significant. |
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Darkseid_of_town private msg quote post Address this user | |
| I was.quite serious and glad.you chose to.elaborate...thanks for sharing. | ||
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TheComicDoJo private msg quote post Address this user | |
| CBCS IS awesome and I agree with your points. A move like this is a big deal however two things that should never be pushed to the side during something like this is turnaround times and customer service. It's called running a good business. Moving has nothing to do with customer communication. They need to get a hold of this part of the business, it's the most important part. I get that they are doing amazing things, I'm on board and I love it. But... they gotta get the customer service part of it under wraps. Additionally, they should've updated the auto attendant to have a clear statement rather than what they have now. If they need to hire more staff to help with communication they should. Even if it's temporary help. |
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BabaLament private msg quote post Address this user | |
| @Jesse_O I talked to Beckett customer service & they told me the customer service departments were going to be merged at some point. I'd assume other service departments, such as billing, HR, etc., would be merged as well in the interest of efficiency. | ||
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 PEDIGREED... Again!
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martymann private msg quote post Address this user | |
Quote:Originally Posted by BabaLament The Shipping Department has already been combined. Marty |
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Darryl_H private msg quote post Address this user | |
Quote:Originally Posted by TheComicDoJo Yes you will get your books back :-) |
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BabaLament private msg quote post Address this user | |
| @martymann Have you noticed any differences in shipping quality since it was merged w/ Beckett? I liked the smaller "CBCS-Box" cardboard boxes w/ foam spacers between each book. Wasn't terribly excited at the change to 20-book cubes of bubble wrap surrounded by packing peanuts; however, all of my slabs did arrive safe & sound, so it works, it just isn't pretty. | ||
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PEDIGREED... Again!
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martymann private msg quote post Address this user | |
| @BabaLament - My books arrived safe & sound also wrapped in bubble wrap but no peanuts. I did prefer the "CBCS-BOX" with the foam spacers but everything has to change. Marty |
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Bloodlikefire private msg quote post Address this user | |
| So how long does it take to get new people trained into positions at the new office? When are TAT's going to improve? | ||
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Darryl_H private msg quote post Address this user | |
Quote:Originally Posted by Bloodlikefire When dealing with comics and valuable collectibles the training will take longer. CBCS will not turn a employee loose until they are ready. And in truth you really wouldn’t want us to. I know it is frustratingly, but we are working hard to get this on track. |
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Bloodlikefire private msg quote post Address this user | |
Quote:Originally Posted by Darryl_H Okay I call BULLSHIT on this. I work in healthcare, when new staff are onboarding it takes 4 months or less to let them be released completely on their own. We deal with life or death matters, with less training then it takes to train someone to grade a comic book? |
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 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by Bloodlikefire What life and death matters are you teaching people to handle in less than a semester of college? |
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Bloodlikefire private msg quote post Address this user | |
Quote:Originally Posted by xkonkCPR is taught in a 4 hour class. ACLS is taught over two days. Both of these classes are literally lifesaving classes. |
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teacha777 private msg quote post Address this user | |
Quote:Originally Posted by xkonk HR below 40 call the doctor above 150 and laying in bed call the doctor. BP systolic over 200 call the doctor BP below 90 and sympotmatic call the doctor RR over 30 call the doctor below 10 call the doctor I just taught you 6 critical things in 10 minutes LOL. These people did go to school for X amount of time not sure if there’s a school for grading though |
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