The Dallas move, Status updates, questions and concerns6722

Originally Posted by Steve Borock
We at CBCS agree with much of what you are all saying and we are hearing this from many new as well as repeat customers. We first want to start by apologizing for the delay. We want any and all comics to get in and out as quickly as possible. It does us no good to keep comics any longer then we have to, especially when you are paying for a faster turnaround. We apologize for the delay and are doing all we can to get back on track to get books turned around in the manner that you expect. We were surprisingly stunned with the positive response of orders we received during the transition period to Dallas. Along with the growing number of shows and submissions from them. The comic hobby is strong and we appreciate people submitting to CBCS.

We (Beckett and CBCS) prides ourselves on customer service and the highest quality grading in the industry which makes comments, customer reviews, and posts like this tough for us. We know that getting your comics back in the time you wanted/expected was the ideal situation and we are truly sorry we could not make that happen. We have our crew working seven days a week right now to get books invoiced, graded, and shipped so we can get back to the service you and others require. To be very honest, we expected the move and transition to go much faster than it did or has. To move an entire staff along with such sensitive/valuable collectibles, it simply was more than we expected or planned for. Right now, We can only say that we are truly sorry and will make sure this is corrected for all CBCS customers.

Any questions or concerns can be addressed by emailing Greg Miller at: gmiller@cbcscomics.com