CBCS is Moving to Dallas...6377

Originally Posted by SteveRicketts
You can contact customerservice@cbcscomics.com with that issue, @Enelson
I don't know how long it will take to get a reply. If you don't hear anything by the end of next week, let me know via PM on the board.

Originally Posted by DrWatson
he cgc board was using the term "pancakes" to refer to pressed books before this forum was even a gleam on the horizon of the Internet.

Originally Posted by JustThatGuy
To add to this little charade. I requested to have the books be picked up at the office in Dallas. The rep I spoke with on the phone noted on the invoice for the shipping fee to be refunded to me. Guess how long it’s taken them to get me the refund? If you guessed never, then “ding ding ding”. I got an email alerting me that the books are ready to be picked up and ,poof, someone shipped it. Oh did I forget to mention someone at billing charged my card WITHOUT my consent. As in UNOTHAURIZED charge on my credit card. Nothing ticks me off more than someone charging my card without my consent. I will give them the benefit of a doubt until next week before I call my bank reporting a fraudulent charge on the account.

Originally Posted by SteveRicketts
Quote:

Originally Posted by Skinschamps2000
@SteveRicketts Pretend I am Jules Winnifield and you are Marsellus Wallace.

Doug: I don't wanna hear about no ifs. All I wanna hear from you is, You ain't got no problem, Doug. I'm on this . Go back in there, chill them others out and wait for the calvary which should be coming directly.
Steve: You ain't got no problem, Doug. I'm on this. Go back in there, chill them others out and wait for the refund AND GRADED BOOK which should be coming directly.
Doug: You sendin' the refund AND GRADED BOOK ?
Steve: Oh, you feel better, Doug?
Doug: [relieved] Shoot, Steve, that's all you had to say!

Cleaned up a tad and paraphrased. But, hopefully it will get a response from @SteveRicketts

Let's pretend I'm Steve Ricketts. Unfortunately I don't have the ability to comp your order, nor do I have a magic wand that will make it materialize in your mail box. All I can do is give you the limited information available to me through the back end of our system.

Your order, along with all other orders, is sitting in a vault in Dallas waiting on the crew to get there, and all of the equipment to arrive and be set up, so they can start doing their jobs again. How long will that take? I don't know. I do know that it was a monumental task to make it happen. All the comics are already in Dallas. The office equipment is in transit. I know that they are not dragging their feet. They want operations to be back up as quickly as possible, and I can assure you they're doing all they can to make that happen.

As for customer service answering questions, there are a few people working remotely to do that, but as you can imagine, it's hard for them to keep up with the incredible volume they're facing. They'll get back to you as soon as they can.

To address your order specifically, they can't do anything to it until they have people and equipment in place. Demanding that it get done now, unfortunately, is futile because it can't physically happen until they have the ability to do it. I hope you can understand that. You are more than welcome to request a refund, but that has to be done through customer service. I would love to help you, but there's nothing I can do. Sorry if that wasn't the Marcellus Wallace answer you were looking for, but it's all I have. I'm not the Wolf.

PS. Pulp Fiction is one of my 5 all time favorite movies. Thanks for the reference.

Originally Posted by SteveRicketts
I think I'll try a Big Kahuna Burger. That's that Hawaiian burger joint. I hear they've got some tasty burgers.

Originally Posted by Jesse_O
Update on customer service. Jake Fleming is working on answering emails and returning phone calls today. About 3 hours ago (9 am CST) he stated that he still had 150+ emails to go through. This info was shared by Jake on the CBCS Comic Collectors Club page on Facebook.