CBCS Turnaround5947
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Darkseid_of_town private msg quote post Address this user | |
Quote:Originally Posted by esaravo Thanks, mine has apparently not hit that point yet and is still in shipping rather than completed. |
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| Post 926 • IP flag post | ||
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jayscomics private msg quote post Address this user | |
| Well I finally received my order of 10 moderns. Submitted May 8th and received Oct 10th. This is about 4 weeks longer then the TAT estimations, which is how I treated the TAT, just an estimation. I did a lot of reading on this particular thread over that time. I figured so long as they did not lose my books I will get them back, and I decided to be patient. Of course I was like everyone else on here looking at my invoice status every day. I am happy with the work I had received. Packaging was very well done, the slabs arrived undamaged, and no hangups at the boarder. I still have another order in, getting pressed that were submitted on the same day as my moderns, and my expectations will be the same. I am just happy I got my books slabbed, and received a good evaluation/grade. I was able to see the Reviewer's notes as well on my account. Over all I am happy with the service and will be sending more in the future. Thanks CBCS. |
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| Post 927 • IP flag post | ||
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mediaslave private msg quote post Address this user | |
Quote:Originally Posted by jayscomics I'm sorry but that post was completely absurd and reasonable. Are you sure you wouldn't like to sue instead? I mean, a lot can happen in 4 weeks man. I think you should sue. Not sure what for, but better safe than sorry. |
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| Post 928 • IP flag post | ||
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nrad private msg quote post Address this user | |
| @jayscomics I don't know where this "TAT" estimate is found but I was told "12 weeks" turn around when I submitted my books, and my invoice has always said "processed within 13 weeks" so that is the representation made to the customer. Your 4 weeks late estimate is way off. I submitted 10 days after you on 5/19/18 and based on the 13 week estimate it is now 7 weeks late and counting, and based on the posts in this thread I will likely be waiting at least another 5 weeks, so looking at 12+ weeks late or about double the TAT that was given. I'm not sure what Kool Aid you guys are drinking but in any other type of transaction this would be very far beyond what is acceptable. The notion that you are just "happy to get your books back" is laughable, a real high standard you have. Any other business would be through with service like this, and would have to go through serious rehab to stay afloat. Instead all I hear is they had problems and are doing their best. Well 1)that is not the customers problem, 2) not a single notification or apology has been every given about these delays, and 3) nothing has been done to compensate any customers for this serious failure. This is so beyond unprofessional. I can't imagine it being handled any worse than this (I don't care how hard they are supposedly working or short staffed they are, it was foreseeable and in any case it simple doesn't matter). | ||
| Post 929 • IP flag post | ||
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dielinfinite private msg quote post Address this user | |
Quote:Originally Posted by dielinfiniteOrder shipped! |
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| Post 930 • IP flag post | ||
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jayscomics private msg quote post Address this user | |
Quote:Originally Posted by nrad Sorry to hear about your low expectations on when your order is going to arrive. |
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| Post 931 • IP flag post | ||
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Poseidon5421 private msg quote post Address this user | |
| While I know the TAT is substantially longer than expected, what I didn't expect is that it would take so long for my books to even appear in the system. I submitted 17 books at Phoenix Fan Fusion on May 26th, but they don't show received until July 5th. If we're going by the receiving date I'm nearing 15 weeks when in reality they were submitted closer to 21 weeks ago. Anybody else experience anything similar? | ||
| Post 932 • IP flag post | ||
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nrad private msg quote post Address this user | |
| @Poseidon5421 That seems like a super long time, and a convenient way to move the goal post on TAT. Mine took about 2.5 weeks from submission (at ComicCon Revolution) to showing up in the system. I'm at 20 weeks from the Received date (over 22 weeks from submission date) and my status is unchanged from that time, just says "received/submitted." | ||
| Post 933 • IP flag post | ||
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Guy private msg quote post Address this user | |
| @Poseidon5421 yes. I started a thread for the phx comicon people to update each other. Some people have already received their books, some are in grading, some are the same as you and I. I’m not sure how the queue works... no one seems to know. In my head, all our books are tossed in a big bank vault and taken out randomly one at a time haha! (I hope that’s not how it works) | ||
| Post 934 • IP flag post | ||
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TimBildhauser private msg quote post Address this user | |
Quote:Originally Posted by nrad We ran into unforeseen problems with the move from Florida to Texas. It's not the customers problem but there's delays as a result of it. Quote: Originally Posted by nrad Yes there was, here's a link to the thread it was posted in about 2 months ago. clickable text Quote: Originally Posted by nradAny type of compensation being made is based solely on the judgement of people higher up the chain than anyone here on the forum. Jeromy stated in his apology that the whole undertaking was more difficult than he anticipated it to be and accepts responsibility for it. As for thisQuote: Originally Posted by nrad You should care how hard the people in the office are working. We're doing the best we can right now with what we've got to work with. It's been discussed in this thread already that CBCS has no intention of just hiring people off the street that don't know how to properly handle comics, it creates too high of a risk for books being damaged. |
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| Post 935 • IP flag post | ||
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Spc51 private msg quote post Address this user | |
| @Timbildhauser, do you think that the TAT, will be fixed and back to somewhat normal or shorter turnaround starting in 2019???? I was one of the guys that bashed the TAT and waiting over 5+ months for my books, but things happen..so I'm hoping that starting the New Year all the problems can be fixed so people like myself can keep sending books to be graded and hopefully getting them back in a timely manner.. Best of luck for the rest of this year and beyond... |
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| Post 936 • IP flag post | ||
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poka private msg quote post Address this user | |
| @jayscomics welcome to the Forum! for a flipper like you i am amazed that you didn’t check things thoroughly before submitting |
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| Post 937 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by xkonk And now I got an email that my expanded books are in grading and that's what it says on the dashboard, but the invoice still just says received. |
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| Post 938 • IP flag post | ||
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mrelowe private msg quote post Address this user | |
Quote:Originally Posted by xkonk It was stated earlier in this thread that there was an issue with IT and the way that things are updating on the site. Normally the Invoice is the most accurate indicator since it is used as "in House" tracking. It is the document that each department updates. If I am incorrect in this, @Timbildhauser or another CBCS employee can correct my mistake. |
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| Post 939 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| I don't know...my dashboard says Processing, when I click into the on screen invoice it says Received and the actual actual invoice is only at Submitted. I've had books take 7 moths+ at CGC so I'm ok with the wait...some of these I may try and sell but I am a few decades late to call it a flip!!! In a very real way a dashboard that people can check is a double edged sword. People appreciate being able to see what status their order is at...but get frustrated when say at week 20 of estimated 24 there has been no movement at all!! |
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| Post 940 • IP flag post | ||
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If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by mrelowe I'm familiar with how the system works, and often fails to. I'm just updating people on my order's progress like others are doing. |
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| Post 941 • IP flag post | ||
 Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
| Two Day Modern with ASP received October 9 shipped today, Oct 15 One Day with VSP (estimated at six business days by CBCS) received October 8 shipped today, Oct 15. So the Two Day modern took an extra two days - which likely is because of the paperwork with ASP. The One Day was on time. Two interesting things.... With both submissions, the received date on my dashboard is not correct. It shows the date I did the submission paperwork online. This is a problem CBCS has been having off and on for a long time. Employees receiving books are - I have been told - supposed to update that date in the system when they enter the books as received. If one went on the dates showing on my dashboard, it would appear both books went well over their time frame. That One Day submission was sent to CBCS via Registered Mail and took a full week to arrive. CBCS would do itself a favor - since all eyes seem to be on TAT - if they would train employees to update the "received" date. Or push through some sort of IT fix that auto updates. I have a several submissions that have been in clients hands for months...but still show as in the shipping dept on my dashboard. These two books finished and show done. So an improvement from a few months ago. A good improvement because grading notes are not available online until the books move to "completed". |
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| Post 942 • IP flag post | ||
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TimBildhauser private msg quote post Address this user | |
Quote:Originally Posted by Spc51 First, thank you. Everyone at the Dallas office is working towards making that happen. However, come January 1st it's not like there's a reset button that'll have everything magically straightened out. TATs can fall behind quickly, getting things caught up takes time. Just as an example based on an 8 hour workday & 5 day work week: If TAT is a week behind schedule it would take the office (Receiving, Grading, Slab, QC & Shipping) working a full day on Saturday for five weeks in order to get it back on schedule. Also, keep in mind that the number of people on staff in Texas currently is lower than it was in Florida. Now... based on the (roughly) 3 years I worked at the office in Florida, most of the staff worked more than 40 hours a week and some were probably hitting the 60-70 hour range for some of that time. Something to keep in mind: You don't want people who are mentally & physically exhausted to grade and handle your books. No good can come of it. There's no denial from anyone at CBCS that current TAT sucks, A LOT. We will absolutely, without question, get TAT under control but it's gonna take some time. Our TAT has fallen behind before and knowing full well what it takes to get it back on track I applaud the efforts of every member of the staff at the office for everything they're doing to make that happen. |
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| Post 943 • IP flag post | ||
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Gamecube2482 private msg quote post Address this user | |
| @TimBildhauser I was a little vocal on here about the lack of customer service (I didn't know at the time CBCS was down to just one person.) I got my April submission back last week and they look fantastic. They looked so good that one of my friends who submitted 20 books to CGC got some back with Newton Rings, saw how good mine looked and cracked all his slabs and submitted them to CBCS yesterday. I know the TATs suck but at least the quality of the work is good. I was a little disappointed with my TAT but as soon as the books came back I was more than happy with CBCS and the finished product, and Im already getting my next submission ready. | ||
| Post 944 • IP flag post | ||
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TimBildhauser private msg quote post Address this user | |
| @Gamecube2482 I'm very happy to hear that you're happy with the end result. | ||
| Post 945 • IP flag post | ||
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kevinlmillard private msg quote post Address this user | |
| @TimBildhauser I had a question about an order. I have an order that is in labels that I sent in when CBCS was in Florida so I set it up for delivery, but now you are in Dallas and I could pick it up. My question is can I have an existing order changed over to pick, and apply the shipping charge that I have towards another submission? If not I totally understand, but I thought I would ask. Thank you | ||
| Post 946 • IP flag post | ||
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TimBildhauser private msg quote post Address this user | |
Quote:Originally Posted by kevinlmillardI'm honestly not 100% certain but it seems like it shouldn't be a problem. Send an email to Customer Service to verify, it may take a day or two to get a reply. |
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| Post 947 • IP flag post | ||
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mediaslave private msg quote post Address this user | |
Quote:Originally Posted by nrad Rage rage rage. No, you're right, this isn't like any other business. Its comic books getting graded. Calm your tits, and wait. This is a small community of people engaged in a relatively small hobby dealign with a small company of devoted staff that are trying like hell to keep their customers happy. Again, these guys are going through some growing pains, and are sorting things out. No apology? CBCS staff are on this forum explaining and apologizing for the delays over and over. What do you need, something written on a nice card? Perhaps a heartfelt poem? And no, not any other business "would be through with service like this." Having flown through the US, your crap US airline companies pull worse stuff than this constantly, and they keep going. As do many other businesses. CBCS is late delivering books that are still graded to the same high standards they've always had, its just taking longer. Not like they are sending the books back wrapped in saran wrap and to a different address with a sticky note that says "I dunno 8.5? lol". Sit and wait, and let them sort out their stuff. |
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| Post 948 • IP flag post | ||
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ThorneArt private msg quote post Address this user | |
Quote:Originally Posted by ThorneArt I have my books in my hot little hands!! It is amazing what having the books back, makes me care less about how long it took. Great condition and great packing. Disappointed in a couple of grades, but their opinion is why I sent them to have graded. I will check it out and see what I missed. Onto Pt Deux! 3 VSP's with fastpass. |
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| Post 949 • IP flag post | ||
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Ghost_Facekiller16 private msg quote post Address this user | |
| Date Order # Status Items Total Jun 27, 2018 18-23BB4BB Processing 2 $70.00 Still waiting!!!! |
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| Post 950 • IP flag post | ||
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Spc51 private msg quote post Address this user | |
 I've waited almost 6 months.. and my books are being shipped, just in time for my BIRTHDAY.. I'm good.. Next year will be a better year for CBCS, Once the TAT is under control and it will happen...it will just take a little more time.. |
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| Post 951 • IP flag post | ||
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Gamecube2482 private msg quote post Address this user | |
| @Spc51 I waited about 6 months also but once I got them and saw how good they looked I didn't care about the TATs anymore. Its better to complain about TATs then to complain the books come back looking like crap. Its kinda strange not looking at my invoice 5 times a day though. | ||
| Post 952 • IP flag post | ||
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mediaslave private msg quote post Address this user | |
| I sent my ASM 300 to be signed by Stan Lee and Todd McFarlane and graded by CGC back in July 2017. Still haven't gotten it back. It was back in TOronto for a day before it was sent back again because CGC "forgot" to do the press and clean on it. |
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| Post 953 • IP flag post | ||
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TechnoDjinn private msg quote post Address this user | |
Quote:Originally Posted by mediaslave Yes, and then people still bash on CBCS. No company is perfect everyone makes mistakes. It's not about falling down it's about getting back up and finishing the race. |
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| Post 954 • IP flag post | ||
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BabaLament private msg quote post Address this user | |
| Submitted May 27th. Arrived May 30th. Today is exactly 20 weeks. | ||
| Post 955 • IP flag post | ||