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Collector Themaxx35 private msg quote post Address this user
Quote:
Originally Posted by TimBildhauser
Because of things being done on the IT side of things customer dashboards aren't always reflecting accurate status.


Thanks
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I award you no points! stanley_1883 private msg quote post Address this user
Quote:
Originally Posted by Venomade
Quote:
Originally Posted by GAC
Quote:
Originally Posted by Venomade
@TimBildhauser @SteveRicketts could one of you guys please give me the status of my order, it’s been in received status since May 9th. It does include a press.

18-19e4a9f


If you click on your invoice (shown here by the red arrow), a pdf file opens up with the true status of your order.




Yeah I’ve checked that too and it just says submitted and says I have a balance due which I shouldn’t.


That shows nothing different for me. Its exactly the same
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Collector ThorneArt private msg quote post Address this user
Quote:
Originally Posted by ThorneArt
Quote:
Originally Posted by ThorneArt
Quote:
Originally Posted by ThorneArt
Quote:
Originally Posted by ThorneArt
Update on my latest submission:

4 moderns, no FP. submitted May 8.

I was told by CBCS CS to use the TAT to see when I should receive my order.
TAT estimated the delivery would be 8/9

It is now week 16 of 12, still says it is in grading (it has said this since 8/22)

So....we will see where this will end up. I will keep you updated.


UPDATE: As of this morning, the status is still GRADING, but the Invoice says LABELS.

So....progress?


Well, my books have been in LABELS for 2 weeks now. And emails are now being auto-replied to, with no useful information. Don't refer customers to the TAT calculator, if you are not going to adjust it for your expected delays. That is just frustrating.
So the wait continues.


I just called Beckett Customer Service. Got right through....ungh

They tried to give me CBCS's phone number and I let them know that no one answers that phone. I then asked them to take my Invoice # and pass it onto a supervisor... Anything to get anyone to actually respond...


I just got an email letting me know that my order will be shipping! 23 weeks! I can't wait to get my books, now to stay out of the actual portal, I don't want any spoilers. lol
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Collector Spc51 private msg quote post Address this user
Any idea when the "IT" problems will be fixed??? So we can see our graded books when we log in.. Thanks
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Collector LotsaSequel private msg quote post Address this user
My submission was entered on 5/23 and is currently in labels. I’m excited to get them back and soon and see what grades they get!
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Collector TimBildhauser private msg quote post Address this user
@Spc51 Unfortunately no, the only thing I know is that there's quite a bit of work that needs to be done on both the public side as well as internally.
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Collector Spc51 private msg quote post Address this user
Thanks Tim..
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Collector leesoul21 private msg quote post Address this user
My heroescon submissions went into grading status 🙌🏻
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The apple sauce and pudding were the best part... Bronte private msg quote post Address this user
13 books
Mixed expanded and modern
Signature verification on 4 books
Recieved by CBCS. Apr 25, 2018
Recieved by me Oct 13, 2018 via fedex ground
Post 909 IP   flag post
Collector Guy private msg quote post Address this user
@Bronte did your dashboard/invoice update? Did you get a fedex notification? Thanks for posting.
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The apple sauce and pudding were the best part... Bronte private msg quote post Address this user
The invoice and dashboard, updates at different times. The invoice is more accurate of the two, but even the invoice is not entirely accurate.

Yes. They send email when your shipment is ready. I submitted a request on fedex site for all future updates using the number they provided. So I do not know if fedex would have generated an email separately They do not reveal grades until items have shipped.

Please ask if you require more information.

On a side note, the books look great. The packing could probably survive a second story drop. My point is, have patience if possible. They will get to you eventually and unless you are running a business with time sensitive items. I think you should be hapoy.
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COLLECTOR dielinfinite private msg quote post Address this user
My submission received May 16th is ready to be shipped!
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Collector TechnoDjinn private msg quote post Address this user
Does CBCS fast track signed books or is the turnaround time the same as regular unsigned books submitted for grading in the same tiers and options?
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Collector Zevgoli private msg quote post Address this user
As you all know for those reading this thread, my submission was received May 22nd and has been languishing under submitted ever since. Well on Friday last week I got a box from CBCS containing my Steve Ditko letter unslabbed with no explanation as to why it was so. The only thing I can think of was that the paper size was to big to slab. There is no other reason as I know the signature is genuine.

To say I am angry is an understatement. To keep the letter for five months with no word and returning it without an explanation is discraceful. This was my first submission to CBCS having been a loyal CGC customer for years. Needless to say I will not be sending anything else to them after this. What a company.
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Collector Zevgoli private msg quote post Address this user
This was after countless emails I sent asking for the status of my order. Sigh.
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Ima gonna steal this and look for some occasion to use it! IronMan private msg quote post Address this user
Quote:
Originally Posted by Zevgoli
As you all know for those reading this thread, my submission was received May 22nd and has been languishing under submitted ever since. Well on Friday last week I got a box from CBCS containing my Steve Ditko letter unslabbed with no explanation as to why it was so. The only thing I can think of was that the paper size was to big to slab. There is no other reason as I know the signature is genuine.

To say I am angry is an understatement. To keep the letter for five months with no word and returning it without an explanation is discraceful. This was my first submission to CBCS having been a loyal CGC customer for years. Needless to say I will not be sending anything else to them after this. What a company.


Did anyone working at CBCS tell you that you could send in a letter and get it slabbed? I've never heard of any grading company doing such. They grade comic books. They have an ART label for art. I cannot find anything on encapsulating signatures on pieces of paper. I'm NOT saying that CBCS will not. And I can see where it is a potentially good service. If the autograph fits CBCS would be offering the service for substantially lower cost than say PSA does. I'm just saying I find no mention of their offering such a service. The website page on the Verified Signature Program only speaks of comic books.

As for "thinking" that the letter is to large. The maximum dimensions are 10.25" x 7.25". If if your signed letter is bigger than that, it will not fit inside the CBCS holder.
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Ima gonna steal this and look for some occasion to use it! IronMan private msg quote post Address this user
Quote:
Originally Posted by TechnoDjinn
Does CBCS fast track signed books or is the turnaround time the same as regular unsigned books submitted for grading in the same tiers and options?


You can Fast Pass signed books. Authentic Signatures (ASP) where a CBCS witness or employee saw the book signed do not add much to the TAT. A few days if that. The Verified Signature Program (VSP) - where a signature expert reviews and authenticates the signature - will typically add a week or two to the TAT.
Post 917 IP   flag post
The apple sauce and pudding were the best part... Bronte private msg quote post Address this user
I was looking at doing authentication of a script and found their sister site could do it.

See below for their email response...


We do offer a similar oversized holder that can encapsulate most standard sized magazines and then we have a much thinner holder that fits photographs up to the size of 8 x 10. Here’s the size holders we currently offer for autograph encapsulation.



· Standard Holder - 2.6" x 3.75"

· Tall Boy Holder - 3.5" x 5.25"

· Oversize Photograph Holder - 8.25" x 10.375" x 0.30" thick

Oversize Check/Ticket Holder – 5.25" x 7.25"

· Oversize Magazine Holder – 8.5" x 11" x 0.64” thick



Our pricing depends on who each individual signer is and how many total signatures are on an item. You search each signer’s authentication fees at our website at www.beckett-authentication.com/pricing. I have attached our Beckett Authentication Encapsulation form in this email for your use. Please let me know if there’s anything else I can assist you with and have a great day.



Regards,



Beckett Authentication ServicesCole Chandler

Beckett Authentication Services

4635 McEwen Rd. Dallas, TX 75244

Phone: (972) 448-9112

Email: cchandler@beckett.com
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Collector Zevgoli private msg quote post Address this user
Quote:
Originally Posted by IronMan
Quote:
Originally Posted by Zevgoli
As you all know for those reading this thread, my submission was received May 22nd and has been languishing under submitted ever since. Well on Friday last week I got a box from CBCS containing my Steve Ditko letter unslabbed with no explanation as to why it was so. The only thing I can think of was that the paper size was to big to slab. There is no other reason as I know the signature is genuine.

To say I am angry is an understatement. To keep the letter for five months with no word and returning it without an explanation is discraceful. This was my first submission to CBCS having been a loyal CGC customer for years. Needless to say I will not be sending anything else to them after this. What a company.


Did anyone working at CBCS tell you that you could send in a letter and get it slabbed? I've never heard of any grading company doing such. They grade comic books. They have an ART label for art. I cannot find anything on encapsulating signatures on pieces of paper. I'm NOT saying that CBCS will not. And I can see where it is a potentially good service. If the autograph fits CBCS would be offering the service for substantially lower cost than say PSA does. I'm just saying I find no mention of their offering such a service. The website page on the Verified Signature Program only speaks of comic books.

As for "thinking" that the letter is to large. The maximum dimensions are 10.25" x 7.25". If if your signed letter is bigger than that, it will not fit inside the CBCS holder.


I’m not keen on your belligerent attitude. For your information CBCS does slab Steve Ditko letters under the art label. I have seen them for sale on eBay.
Post 919 IP   flag post
Ima gonna steal this and look for some occasion to use it! IronMan private msg quote post Address this user
Quote:
Originally Posted by Zevgoli
Quote:
Originally Posted by IronMan
Quote:
Originally Posted by Zevgoli
As you all know for those reading this thread, my submission was received May 22nd and has been languishing under submitted ever since. Well on Friday last week I got a box from CBCS containing my Steve Ditko letter unslabbed with no explanation as to why it was so. The only thing I can think of was that the paper size was to big to slab. There is no other reason as I know the signature is genuine.

To say I am angry is an understatement. To keep the letter for five months with no word and returning it without an explanation is discraceful. This was my first submission to CBCS having been a loyal CGC customer for years. Needless to say I will not be sending anything else to them after this. What a company.


Did anyone working at CBCS tell you that you could send in a letter and get it slabbed? I've never heard of any grading company doing such. They grade comic books. They have an ART label for art. I cannot find anything on encapsulating signatures on pieces of paper. I'm NOT saying that CBCS will not. And I can see where it is a potentially good service. If the autograph fits CBCS would be offering the service for substantially lower cost than say PSA does. I'm just saying I find no mention of their offering such a service. The website page on the Verified Signature Program only speaks of comic books.

As for "thinking" that the letter is to large. The maximum dimensions are 10.25" x 7.25". If if your signed letter is bigger than that, it will not fit inside the CBCS holder.


I’m not keen on your belligerent attitude. For your information CBCS does slab Steve Ditko letters under the art label. I have seen them for sale on eBay.


I meant no belligerency. If it came across as such, my apologies.

It's counterintuitive that signatures alone would be encapsulated as ART - and CBCS's website makes no mention of this service.

The maximum size of what can be encapsulated in the CBCS holder is a bit hard to find on the website. So I was providing that information.

But again, no offense meant.
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Collector BrashSmurf private msg quote post Address this user



This was my submission. Got it back last week. had it slabbed as art and could not be happier. I know the sig is real and never plan on letting it go

However i was surprised it included the note of "First appearance of Sad Girl Psycho Baby" as most small publishers usually do not get 1st appearances noted. Awesome job CBCS
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Collector TechnoDjinn private msg quote post Address this user
Quote:
Originally Posted by IronMan
Quote:
Originally Posted by TechnoDjinn
Does CBCS fast track signed books or is the turnaround time the same as regular unsigned books submitted for grading in the same tiers and options?


You can Fast Pass signed books. Authentic Signatures (ASP) where a CBCS witness or employee saw the book signed do not add much to the TAT. A few days if that. The Verified Signature Program (VSP) - where a signature expert reviews and authenticates the signature - will typically add a week or two to the TAT.

Ok cool thanks. Books have been submitted under ASP. Either way, excited to get them back. I know I'm in for a long wait, just happy to get them slabbed.
Post 922 IP   flag post
If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
Depending on if I go by my dashboard or my invoice, the modern (but not expanded) books from my April 17 submission are in grading or labels.
Post 923 IP   flag post
Collector Darkseid_of_town private msg quote post Address this user
just a quick question, may have been covered already, but once you get an email your submission is finished, and it shows shipping on the invoice is there a method to find out the grade prior to the books arrival or is that included within the online posting?
Post 924 IP   flag post
I live in RI and Rhode Islanders eat chili with beans. esaravo private msg quote post Address this user
@Darkseid_of_town - When your order gets shipped, it’s status becomes “Completed” and it appears under your order history. Click on the Order # and the list of comics for that order will be displayed. Click on the eyeball icon next to each listed comic and you will get the grade and notes for that comic.
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Collector Darkseid_of_town private msg quote post Address this user
Quote:
Originally Posted by esaravo
@Darkseid_of_town - When your order gets shipped, it’s status becomes “Completed” and it appears under your order history. Click on the Order # and the list of comics for that order will be displayed. Click on the eyeball icon next to each listed comic and you will get the grade and notes for that comic.



Thanks, mine has apparently not hit that point yet and is still in shipping rather than completed.
Post 926 IP   flag post
Collector jayscomics private msg quote post Address this user
Well I finally received my order of 10 moderns. Submitted May 8th and received Oct 10th. This is about 4 weeks longer then the TAT estimations, which is how I treated the TAT, just an estimation.

I did a lot of reading on this particular thread over that time. I figured so long as they did not lose my books I will get them back, and I decided to be patient. Of course I was like everyone else on here looking at my invoice status every day.
I am happy with the work I had received. Packaging was very well done, the slabs arrived undamaged, and no hangups at the boarder.

I still have another order in, getting pressed that were submitted on the same day as my moderns, and my expectations will be the same.
I am just happy I got my books slabbed, and received a good evaluation/grade. I was able to see the Reviewer's notes as well on my account.
Over all I am happy with the service and will be sending more in the future.
Thanks CBCS.
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Collector mediaslave private msg quote post Address this user
Quote:
Originally Posted by jayscomics
Reasonable things being posted...



I'm sorry but that post was completely absurd and reasonable. Are you sure you wouldn't like to sue instead? I mean, a lot can happen in 4 weeks man. I think you should sue. Not sure what for, but better safe than sorry.
Post 928 IP   flag post
Collector nrad private msg quote post Address this user
@jayscomics I don't know where this "TAT" estimate is found but I was told "12 weeks" turn around when I submitted my books, and my invoice has always said "processed within 13 weeks" so that is the representation made to the customer. Your 4 weeks late estimate is way off. I submitted 10 days after you on 5/19/18 and based on the 13 week estimate it is now 7 weeks late and counting, and based on the posts in this thread I will likely be waiting at least another 5 weeks, so looking at 12+ weeks late or about double the TAT that was given. I'm not sure what Kool Aid you guys are drinking but in any other type of transaction this would be very far beyond what is acceptable. The notion that you are just "happy to get your books back" is laughable, a real high standard you have. Any other business would be through with service like this, and would have to go through serious rehab to stay afloat. Instead all I hear is they had problems and are doing their best. Well 1)that is not the customers problem, 2) not a single notification or apology has been every given about these delays, and 3) nothing has been done to compensate any customers for this serious failure. This is so beyond unprofessional. I can't imagine it being handled any worse than this (I don't care how hard they are supposedly working or short staffed they are, it was foreseeable and in any case it simple doesn't matter).
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COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
My submission received May 16th is ready to be shipped!
Order shipped!
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