CBCS Turnaround5947

Originally Posted by kaptainmyke
Quote:

Originally Posted by IronMan
[snipped]CGC(sic?) getting better only about a year after CBCS opened.

Because when healthy competition arose, CGC turn around times finally got better. Now that CBCS TATs are horrendous, CGC TAT are getting awful now, especially with this crossover grading promotion now. There are so many books now stuck in "scheduled for grading" it's ridiculous! I had over 30 books sent to CGC in August and got all of them back in 3 weeks graded before September 1. Now? Not so much. I got 5 books in my dashboard that have been stuck since Sept 27.

Competition is healthy, but only if both competitors staff appropriately.

Originally Posted by Darkseid_of_town
Legal action is actually a definite go...TATS are indeed estimates, but if a court were to hear this argument they would then do a finding what constitutes a valid or fair delay and what is clearly and intentionally beyond reason. At that point if someone were to demonstrate the continued acceptance of further work, especially prioritized levels that further aggravated those delays......all its going to take is a spark, and a lawyer willing to go class action .

As for CGC you really cannot explain or defend someone doing a questionable job with someone else that previously did it. That is just deflecting and bears no actual impact. If CGC did bad things that is theirs to own and likewise...here. Also CGC did make efforts at various times to reduce the duress for their customer base with reduced rates, discounts and coupons for previous customers.
People are bitching and blowing up social media for a reason ....to date this company is dropping the ball on the customer service aspect of handling the deafening uproar. There is no one you can call, no one to get via email that can handle your questions. That isn't on the people who want to know where their books are....that is a missed opportunity by this company.How do you suppose people who have spent their hard earned money and entrusted their valued and loved books should handle things? Grin and bear it? they want results...and they want steps taken, not just cheerful forecasts of future hope.
You argue that training new staff will provide a rainbow of hope, but if that new staff is so stressed by these problems those jobs never stay filled and this mudslide continues? Training new people under extreme conditions never bods well in business settings and does tend to accelerate turnover so...time will tell.

I'm hardly anyones father here either, but I remember sending books to Jon Warren, the man behind our Overstreet price guide, for a friendly grade me please ...and providing books to Pacific Comic Exchange when it was helmed by Robert Rotor in the late eighties for grading. I am unsure how age affects the discussion, people are ticked badly and want action not promises. I get that...been in the hobby a long time and this is frightening.
Tats are not of supereme importance to me no...but cmon, after almost 7 months it is out of hand...we aren't talking about a few days or weeks ....its beyond reason.Honestly its hard to consider anything else with no one answering the phones, no real updates, nothing solid in the way of facts and the extreme waits. At that point you wonder if your book went to some Store in Wayward Montanna and has already gotten resold....
I bought the book I submitted and had it dropped off to test this companys service before moving to more key books like Hulk 1 and Showcase 22, Tos 39 etc.....how do you think that will play out now? What would you do?

Originally Posted by xkonk
That's the default estimate for a press and grade, with no adjustment for the slowdown. I hit my 25 weeks on Tuesday and have no sign that my books have been pressed let alone made it into grading yet. You might want to adjust your expectations.

Originally Posted by Darkseid_of_town
As Mr.Ricketts has stated he will be returning my submission apparently untouched I don't feel I have much germaine to the discussion to further add....wish things had been as agreed.