CBCS Turnaround5947
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by mediaslave That's the default estimate for a press and grade, with no adjustment for the slowdown. I hit my 25 weeks on Tuesday and have no sign that my books have been pressed let alone made it into grading yet. You might want to adjust your expectations. |
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| Post 801 • IP flag post | ||
 CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
Quote:Originally Posted by shrewbeer Since you run a company, I'm sure you know things about your company that other people on the outside don't know. And knowing those things allows you to make decisions about your company that someone from the outside would not know because they don't have all the information. Sorry about the vagueness of my comment, but that's what I was implying. I'll admit that hindsight is 20/20, but armchair quarterbacks don't have the inside information needed in making calls, and the only calls they ever disagree with were the ones that were wrong. That said, I'm not going to pretend I know your business and tell you that you should hire temps with no emotional attachment to your company to come help you out, so you can keep that $10,000 check you were given. You know your business, I don't. Nobody is making me (or Tim) come here and field questions. We do it because we care about the customers and our company. I realize it's often futile, but as I've said before, my skin is pretty thick, as is Tim's. The only thing that frustrates me is that we can answer questions and offer information, which seems to work for about a week. Then we get another wave of the same complaints, more often than not, from the same people who you got it from the first time. We're late and will continue to be late until we can get caught up. We're working on it. I hope we'll be caught up by the end of the year. If we're not, it won't be because we're not trying. Posting "Still don't have my books" in the turnaround thread a couple of times a week isn't going to speed it up. We know your order is late. It's in our vault and is probably better protected than it is in your house. You'll get your books back safely and in the highest quality product on the market as soon as they're done. We're not going to cut corners to get your order out. We're not going to push your order through because you're complaining on social media. We're not going to push your order through because you called Beckett's customer service number. You'll get them as soon as we finish with it. If you demand it back now, we'll understand and carefully box your books up raw and get them sent back to you, and hey, no hard feelings. We know our customers are frustrated and we understand. We understand but we don't have a magic wand, though I've looked for one on Amazon. I agree that we could be making more announcements, but it would be the same announcement. "We're working as fast as we can." which was the last announcement. This used to be my responsibility, but it's not my call anymore. I have asked for an announcement through our newsletter, which I do believe will happen in the next few weeks. In the end, the only way to fix this is for us to get caught up. We will get caught up eventually. When we do the employees at CBCS will be breathing a bigger sigh of relief than our customers will. You can take that to the bank. Our employees just want to make everyone happy with our service and our product. |
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| Post 802 • IP flag post | ||
 Collector
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Darkseid_of_town private msg quote post Address this user | |
| I understand and pretty much agree with everything Steve said there...its very on point and quite well sums up the issue...however it is hard to place all of this alongside the knowing and understanding where we all are on this and yet watching people getting fast passes and have work prioritized over others who have waited substantial waits, because they paid extra to cut in line. If no one at the company is willing to step up and say okay we should stop adding to this nightmare until we are staffed and trained, then maybe it could be a thought to suspend fast pass type services until EVERYONE who has waited and been victim to these circumstances has their submissions returned. Wouldn't that at least be sensible? At some point there has to be a step taken or some methodology applied to stop this before it costs the company their entire client base and any repeat business hopes. | ||
| Post 803 • IP flag post | ||
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CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| We've hired and are training. They'll soon help get us caught up. It's certainly happening and I think we'll see some significant improvements before the end of the year. | ||
| Post 804 • IP flag post | ||
 Collector
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poka private msg quote post Address this user | |
| @SteveRicketts thanks for being more sensible in your replies today. | ||
| Post 805 • IP flag post | ||
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WalkinWillie private msg quote post Address this user | |
| @TimBildhauser - I did not intimate that grading was the bottleneck hence "such as" in my statement. I am only saying that until the outflow is greater than the inflow then the problem will grow. It's a tough situation for sure but please note that I have never complained about the TAT for my books and didn't in the post you referenced. | ||
| Post 806 • IP flag post | ||
 Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
Quote:Originally Posted by Spc51 No - the opposite. Only 1 grader FAILED to make the move to Texas. But most of the rest of the staff chose not to relocate. |
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| Post 807 • IP flag post | ||
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Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
Quote:Originally Posted by BrashSmurf The listed TAT for the ART tier is five weeks. |
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| Post 808 • IP flag post | ||
 Collector
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LamontCranston private msg quote post Address this user | |
| A final update. I received notice this morning (10/5/18) that my comic has been shipped. It was graded 9.0 and the autograph was verified as belonging to Neal Adams. So, to summarize the steps/dates I'm aware of: 4/30/18 - Received via mail 9/1/18 - Labels 10/3/18 - Billing 10/5/18 - Shipping Quote: Originally Posted by LamontCranston |
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| Post 809 • IP flag post | ||
 I bought a meat grinder on amazon for $60 and it's changed my life.
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kaptainmyke private msg quote post Address this user | |
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| Post 810 • IP flag post | ||
 Collector
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Zevgoli private msg quote post Address this user | |
Quote:Originally Posted by SteveRicketts No. |
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| Post 811 • IP flag post | ||
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Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
Quote:Originally Posted by Darkseid_of_town NO... that's neither sensible nor is it going to happen. Paying extra for faster service or not waiting in line is as American as Baseball and Apple Pie. Ever been to a comic book convention? Pay large for VIP admission and you move to the front of lines for signatures. Disney World? Let the poor people wait hours. You pay more, you wait a lot less in line. Flying? Extra $$ can by you a TSA fast pass. Extra $$ buys you priority boarding. LOTS AND LOTS of extra money you buys your own plane and you don't wait AT ALL Grading companies make very, very little on a regular modern submission (I was told fifty cents by a knowledgeable person) . They NEED the more expensive tiers and fast pass to make money and stay in business. Paying extra to get done faster is here to stay. With all the grading companies. With most businesses. Faster adds value to the transaction for a lot of consumers and more value costs more. And it gives consumers a choice. Want or need the lowest price? Wait longer. Want or need it faster? Pay more. |
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| Post 812 • IP flag post | ||
 Collector
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mrelowe private msg quote post Address this user | |
| @SteveRicketts and @TimBildhauser Thank you for your responses. I am not happy that I have to wait to get my books back. I was quoted a 24 week TAT when I submitted and I did it. Six months is a long time and I am hopeful that they come back within that time. If they go longer, I will be bummed but it will be okay. They would be in a box at my house waiting to submit if I did not accept the TAT that I was quoted. Hell, truth be known, when they come back they will be placed in a box after I inspect and photo them. I have posted a few times about my order and just as an update to others. I realize that you are getting bombarded and this thread is constantly expanding. I am excited for the new hires and that training is going on. I hope that you guys get up to speed and continue to do the superior job that you do, which is grading and encapsulating our treasures. For everyone that is upset. I get it and I know that some of you are trying to capitalize on the market. Timing is everything with that. I am a collector and I only send what I want graded for myself. So sitting and waiting is just that for me. Please just try to be patient and this storm will pass. I really do see that CBCS is doing everything that can to get back on track. I understand that everyone wants better communication, but if you read their posts, there isn't much more to report. I would love it if there was a better way to track your order than opening an invoice but from what you guys have posted that's the best option for now. When you guys get caught up, I think a redesign of the dashboard/website is needed. But that's my opinion and I could be wrong. |
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| Post 813 • IP flag post | ||
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Collector
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Darkseid_of_town private msg quote post Address this user | |
Quote:Originally Posted by IronManwhile you make some very valid points your logic does have a seriously flawed basic missing .....in all your exanples you gave....the delays are generally within a specified and definable parameter We are discussing 6-8 month delays in this matter and while your arguments make great sense in everyday business models they fail critically when compared to a situation here where people are just finally angry..are not only cancelling orders but also taking to social media to weigh in on threatening legal action. In short this isn't a crowded ride at Disney world or a jam of holiday travelers at the TWA check in counter...these are people who were given a quote ..paid for said service..are suffering legally definable excessive delays which are legally actionable...and are watching that same.company take cash payoffs to further delay their orders to expand profit margins. Sorry but if there is anything American in that it would be the concept of a class action lawsuits. Remember it is not the customers fault what profit margins exist for what service. They paid given a time expectation and that should be.met or it is not going to be then it it should be incumbent on said company to turn all.resources to that result. We have been told that it may sort itself Hy the end of the year..but the problem is here now and isn't going to sit and wait for another four months. Drastic action is required ..that's the message being sent here and everyday business models ceased to apply when TAT times doubled |
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| Post 814 • IP flag post | ||
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Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
| Legal action is a no go. If you read everything about submissions, it clearly states TAT's are estimates. At the risk of someone asking "why are you mentioning CGC", I will point out that CGC had TAT's just as lengthy as CBCS has now for nearly a decade - getting better only about a year after CBCS opened. NO LAWSUITS. Nor did they ever - despite it constantly coming up on their forums - quite taking submissions or quit taking fast track and more expensive tiers. And yes... Collectors there raised the same objections you do. Not fair. People "cutting in line" by paying more. Someone oughtaa sue by jolly.... People are pissed about waiting much longer than expected. Everyone "gets" that. But OMG. It's like people believe that bitching on social media and forums actually accomplishes something. It somehow makes people work faster. As near as I can tell, bitching about it on forums and social media only makes people more upset. So it accomplishes LESS THAN nothing. Just like CGC from 2008-2015, CBCS isn't going to shut down new submissions for a while. CBCS isn't going to quit taking in more profitable, higher priced submissions. What they are going to do is what they are doing. Hire staff, train staff, work existing staff overtime. Because it actually slows existing staff down training new people. In a 2-3 months it will all be a lot better. I'm not anyone's father here but I'm old enough to probably be most peoples that are here father. And I've been submitting books to grading companies since 2002. A lot of people commenting here are jousting windmills. It's a waste time and effort. It appears many are not accomplishing anything except further getting worked up. I have books that are past the time due. I'm not sure when they will be done. But I choose to just chill and wait. It's a lot easier on mind and body. Meanwhile vote with your feet. If TAT is of supreme importance to you, send books somewhere else until things get better. I personally use both grading companies. Books go where either clients want them to go or if my books, where I think it best for those books. TAT isn't the ONLY thing I consider. It's one of the things. |
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| Post 815 • IP flag post | ||
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Collector
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Darkseid_of_town private msg quote post Address this user | |
| Legal action is actually a definite go...TATS are indeed estimates, but if a court were to hear this argument they would then do a finding what constitutes a valid or fair delay and what is clearly and intentionally beyond reason. At that point if someone were to demonstrate the continued acceptance of further work, especially prioritized levels that further aggravated those delays......all its going to take is a spark, and a lawyer willing to go class action . As for CGC you really cannot explain or defend someone doing a questionable job with someone else that previously did it. That is just deflecting and bears no actual impact. If CGC did bad things that is theirs to own and likewise...here. Also CGC did make efforts at various times to reduce the duress for their customer base with reduced rates, discounts and coupons for previous customers. People are bitching and blowing up social media for a reason ....to date this company is dropping the ball on the customer service aspect of handling the deafening uproar. There is no one you can call, no one to get via email that can handle your questions. That isn't on the people who want to know where their books are....that is a missed opportunity by this company.How do you suppose people who have spent their hard earned money and entrusted their valued and loved books should handle things? Grin and bear it? they want results...and they want steps taken, not just cheerful forecasts of future hope. You argue that training new staff will provide a rainbow of hope, but if that new staff is so stressed by these problems those jobs never stay filled and this mudslide continues? Training new people under extreme conditions never bods well in business settings and does tend to accelerate turnover so...time will tell. I'm hardly anyones father here either, but I remember sending books to Jon Warren, the man behind our Overstreet price guide, for a friendly grade me please ...and providing books to Pacific Comic Exchange when it was helmed by Robert Rotor in the late eighties for grading. I am unsure how age affects the discussion, people are ticked badly and want action not promises. I get that...been in the hobby a long time and this is frightening. Tats are not of supereme importance to me no...but cmon, after almost 7 months it is out of hand...we aren't talking about a few days or weeks ....its beyond reason.Honestly its hard to consider anything else with no one answering the phones, no real updates, nothing solid in the way of facts and the extreme waits. At that point you wonder if your book went to some Store in Wayward Montanna and has already gotten resold.... I bought the book I submitted and had it dropped off to test this companys service before moving to more key books like Hulk 1 and Showcase 22, Tos 39 etc.....how do you think that will play out now? What would you do? |
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| Post 816 • IP flag post | ||
 Collector
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TimBildhauser private msg quote post Address this user | |
Quote:Originally Posted by Darkseid_of_townThis might be the most ridiculously dramatic thing I've seen posted yet. Do you SERIOUSLY think that after 4 years the company would risk it's reputation for a few hundred to a few thousand dollars? You also have to keep in mind that books like those that you mentioned at the tail end of your post don't sit around in the facility. Even coverless copies of those would fall into the Quickstream tier so you'd be looking at an estimated TAT of 3-4 weeks maximum (including shipping to and from the office). |
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| Post 817 • IP flag post | ||
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Collector
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Darkseid_of_town private msg quote post Address this user | |
| Dramatic perhaps to you. Not your books shuffled off into limbo Tim. As for quickstream.and 3-4 weeks my book being done now your own self told me would be 12 weeks and now at 25 weeks and still saying submitted. Ridiculous and dramatic are works best suited for those kinds of wait times not potential clientz | ||
| Post 818 • IP flag post | ||
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Collector
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TimBildhauser private msg quote post Address this user | |
| @Darkseid_of_town If I told you 12 weeks at the time you submitted then that's where TAT was at that time. I have/had no control over the factors that brought TAT to the current state. | ||
| Post 819 • IP flag post | ||
 Collector
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BrashSmurf private msg quote post Address this user | |
| My art work is in shipping. Hooray. | ||
| Post 820 • IP flag post | ||
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CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| @Darkseid_of_town I apologize for the delay in getting your books sent back to you. When I get in on Monday I'll have your order pulled and shipped back to you. I hope you give us another try when we have turnaround times back on track. Have a great weekend. | ||
| Post 821 • IP flag post | ||
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Collector
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WalkinWillie private msg quote post Address this user | |
| @SteveRicketts - you might want to check order #180FD74D9 and then get back with me - there is a story there and no, it is not my order. | ||
| Post 822 • IP flag post | ||
 Collector
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Comic_Playhouse private msg quote post Address this user | |
| @TimBildhauser When you took my order at Heroes Con in Charlotte NC I had a silver membership and we priced the books accordingly. When I got the invoice in August I noticed it was priced as a free membership. I checked and in the time it took my books to get received my silver membership expired. Any help would be greatly appreciated. | ||
| Post 823 • IP flag post | ||
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I bought a meat grinder on amazon for $60 and it's changed my life.
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kaptainmyke private msg quote post Address this user | |
Quote:Originally Posted by IronMan Because when healthy competition arose, CGC turn around times finally got better. Now that CBCS TATs are horrendous, CGC TAT are getting awful now, especially with this crossover grading promotion now. There are so many books now stuck in "scheduled for grading" it's ridiculous! I had over 30 books sent to CGC in August and got all of them back in 3 weeks graded before September 1. Now? Not so much. I got 5 books in my dashboard that have been stuck since Sept 27. Competition is healthy, but only if both competitors staff appropriately. |
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| Post 824 • IP flag post | ||
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Ima gonna steal this and look for some occasion to use it!
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IronMan private msg quote post Address this user | |
Quote:Originally Posted by Darkseid_of_town Lawyer up then. No reason to wait for someone else. A good lawyer that isn't poor will tell you that you are wasting time and money. A poor lawyer or a broke one might take the case. Quote: Originally Posted by Darkseid_of_town It doesn't defend it. It does explain why there won't be lawsuits. Why there will not be a moritorium on new submissions or taking higher priced, expedited work. Quote: Originally Posted by Darkseid_of_town If you personally experienced such things then you are the first person I have met that says so. I know of NO ONE that received such from CGC. Quote: Originally Posted by Darkseid_of_town You make my point. Constant calling and bitching makes things worse. People don't need to call to find out "where their books are". Their books are in a vault at CBCS. There is a delay in getting them done. If people would quit overwhelming customer support in their need to chew on someone about the delay, then other people that need to update credit card or address information could easily get through to customer service. Quote: Originally Posted by Darkseid_of_townAnd this illustrates my point about social media serving no point except to get people more worked up. Your books are at CBCS, waiting to get graded. That sucks, but it's not theft. Quote: Originally Posted by Darkseid_of_town I assume you are unhappy enough you'll not send them in. But if you had sent them in, you would have gotten them back long ago. Because those more expensive tiers are on time or very close to it. What would I do? If I had those books raw I would have sent them in within weeks of my acquiring them. At a higher priced, value appropriate tier. Which means they would be back quickly, around the time promised. |
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| Post 825 • IP flag post | ||
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Collector
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Darkseid_of_town private msg quote post Address this user | |
| As Mr.Ricketts has stated he will be returning my submission apparently untouched I don't feel I have much germaine to the discussion to further add....wish things had been as agreed. | ||
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Collector
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Comic_Playhouse private msg quote post Address this user | |
Quote:Originally Posted by kaptainmyke Myke I've been stating for years that you can do anything you want when you have a two company marketplace. This is why we have only an online forum to discuss a huge issue. If company 1 can't handle the extra volume and company 2 can't admit fault in a formal press release, both of them win. |
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| Post 827 • IP flag post | ||
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Collector
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Comic_Playhouse private msg quote post Address this user | |
Quote:Originally Posted by Darkseid_of_town The whole no legal recourse is because there is so much money being made the company would settle out of court against any suit. Now if everyone who has been calling and emailing with no response and thousands of dollars paid in full filled a Class Action Lawsuit for Unfair Trade Practices there would be one heavy blow of a settlement. All other settlement or legal recourse was discussed by the merger and aquisitions team and they said to never stop taking orders. |
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| Post 828 • IP flag post | ||
 Collector
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mediaslave private msg quote post Address this user | |
Quote:Originally Posted by xkonk Well poop. Birthday present in April maybe?  |
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| Post 829 • IP flag post | ||
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mediaslave private msg quote post Address this user | |
Quote:Originally Posted by Darkseid_of_town Hot damn that's some serious drama. Legal Action? Broken promises? Was there an affair with the housemaid too? Did the new sexy young wife conspire to murder her geriatric husband in the hot tub using a silver spoon? Let's just bring this one back to earth here: You are getting comic books graded. You are not waiting for the cure to cancer. You are not waiting for your long-lost, never known son. You are not waiting to get out of jail after being wrongly accused for 40 years. These are comic books. The fact that you won't pay for a fast pass makes me think these aren't even the big swingin-manbits books either. Probably just some relatively standard, but maybe lovely books. Just a guess though. So, sit, and wait. Just like the rest of us. Or pay more to come first**. Either way, CYTs and stop with the drama and hysterics. They'll be done soon enough, then instead of complaining about the wait you can complain about the grade. |
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| Post 830 • IP flag post | ||