CBCS Turnaround5947
 Collector
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lpgasdude private msg quote post Address this user | |
| I was able to get the wife over to the Clearwater office to pick up my books dropped off on March 16th. They were ready a little over a week ago, but it's tough finding time to get over there in the middle of the day. Everything looks nice, thanks for all the updates @SteveRicketts. I'm going to dig around to find some more to drop off soon. | ||
| Post 626 • IP flag post | ||
 Collector
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Comic_Playhouse private msg quote post Address this user | |
| Why do I feel we are being treated like plaintiffs in a freaking John Grisham novel. Does it really take federal regulations or class action suits before a company cares for it's customers? Everyday I get an update on this thread and read what everyone else is going through and feel disrespected. I see people waiting almost a year for books from a company that says they will be processed within 12 weeks of receipt. There is no help, no recourse, just excuses. Scary how a two, (please don't argue three), company marketplace can give you the power to do whatever you want. Anyone else feel that if they got just one email from someone saying they messed up they wouldn't care how long it's taking? I do. These people know that we can't just ask for our books back and get a refund. They also understand that sending all of our business to someone else would cripple the industry. There is no way this wasn't discussed by the merger and acquisitions team. At some point, somebody decided it didn't matter and to keep accepting submissions. I understand that complaining doesn't make a difference but at least I spoke up. At least someone else got to see this post. The worst part is that I will even still send more orders to the same company. It's like I'm in an abusive relationship that I can't end. |
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| Post 627 • IP flag post | ||
 Collector
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Forbush private msg quote post Address this user | |
| I won't be sending anymore in.... | ||
| Post 628 • IP flag post | ||
 Collector
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Gamecube2482 private msg quote post Address this user | |
Quote:Originally Posted by NickNackIm about to hit 23 weeks tomorrow. Mine have been in Grading/Labels for about 4 weeks. I don't know if that's normal or not. I just sent an email and asked them. |
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| Post 629 • IP flag post | ||
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Collector
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Comic_Playhouse private msg quote post Address this user | |
Quote:Originally Posted by Forbush You know it's bad when you start contimplating whether or not Newton Rings can be accepted. |
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| Post 630 • IP flag post | ||
 Collector
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sLiver private msg quote post Address this user | |
| @SteveRicketts Hi CBCS, I'm trying to clarify and pay the balance on my bill but cannot get ahold of anyone in your office. I've been calling literally everyday (Mon-Fri) for the past 3 weeks (in the AM and during my lunch hour). No one has ever picked up. I've left my contact info for a return call and has not received one. please advise. |
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| Post 631 • IP flag post | ||
 CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| @sLiver They have you on the call back list. I don't know how long that will take, but they will give you a call as soon as they can. | ||
| Post 632 • IP flag post | ||
 Collector
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Aalok private msg quote post Address this user | |
| My order currently at 32 weeks just moved from "Received" to "Billing" and now I have a 30.00 credit. Does that mean my books after 32 weeks will start moving through the process? FYI still no response to emails or phone calls to customer support after 3 weeks of trying. | ||
| Post 633 • IP flag post | ||
 Collector
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RareComics private msg quote post Address this user | |
| Just got the email announcing that my Moderns from April 12 (just grading, no press, no VSP, etc.) have shipped. I appreciate when others keep me informed of their shipping progress, so am letting the boards know. | ||
| Post 634 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by RareComics I guess that means my Moderns from April that *do* have pressing will be presents for Christmas 2019. |
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| Post 635 • IP flag post | ||
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Collector
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Gamecube2482 private msg quote post Address this user | |
Quote:Originally Posted by RareComics. I have some moderns with an April 18th received date. Maybe ill get mine soon |
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| Post 636 • IP flag post | ||
 COLLECTOR
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dielinfinite private msg quote post Address this user | |
| I just got an email this morning that my modern order received April 20th has completed and will ship soon | ||
| Post 637 • IP flag post | ||
 Collector
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Raven7of9 private msg quote post Address this user | |
| Thanks for the information. My ten books were received April 26th so hope mine are ready soon | ||
| Post 638 • IP flag post | ||
 I award you no points!
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stanley_1883 private msg quote post Address this user | |
| Just an update: Modern tier, basic, no fast pass, no pressing, etc July 20: Books submitted @ SDCC August 1: Submitted (appeared on website) September 19: Received/Billing |
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| Post 639 • IP flag post | ||
 Collector
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BabaLament private msg quote post Address this user | |
| @stanley_1883 May 27: Books submitted @ Comicpalooza (Houston) June 28th: Website says received. Customer Service assures me they arrived May 30th & the date is a computer error. September 20th: website says received, invoice says submitted. Customer Service TAT guesstimate, "sometime between the end of September or October." #Soon (?) |
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| Post 640 • IP flag post | ||
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I award you no points!
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stanley_1883 private msg quote post Address this user | |
Quote:Originally Posted by BabaLament I wouldn't even know what to tell you sir. I would hope so. All I know is after I dropped mine off, there was nothing on the website for like 2 weeks. Then showed up as "submitted" and has been sitting there until today when I got the email and the website update as well. Looks like you skipped the sitting in "submitted" phase though. I can only imagine that when you submitted yours, all the books were still being taken back to Florida. At SDCC they told me mine are going straight to Texas. Thats the only logical way I can make sense of how ours are at a similar point considering you dropped yours off about 2 months earlier. |
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| Post 641 • IP flag post | ||
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Collector
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BabaLament private msg quote post Address this user | |
| @stanley_1883 Its all the stuff I had signed by Skottie Young at Comicpalooza, plus an absolutely beautiful Batman Adventures 12. I'm a Venom guy, so the What If Venom/Deadpool is high on my personal "yay" list as well. |
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| Post 642 • IP flag post | ||
 SpongeBob Comics #1 sells for $991!
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Joosh private msg quote post Address this user | |
| My submission submitted at con 2/24, marked received 3/13. 24 week processing. Modern plus pressing. Got email 8/27; in grading. Invoice went from $0 due to $28. I can’t get a hold of CBCS to figure out why or what to do about it; is it holding up the order? I’ve sent 4 emails to customer service over the last month or so... 3 weeks from last email, still shows at grading. I didn’t want to post here but I really want my books back. |
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| Post 643 • IP flag post | ||
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I award you no points!
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stanley_1883 private msg quote post Address this user | |
| @Joosh To the best of my understanding the invoice will automatically increase if you submitted under one tier but the book is actually another, due to age or value even I suppose. Are you saying that it was previously paid in full and then an additional $28 was charged? |
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| Post 644 • IP flag post | ||
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SpongeBob Comics #1 sells for $991!
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Joosh private msg quote post Address this user | |
Quote:Originally Posted by stanley_1883 Yup. I had 1 silver age book in the order and the additional charge is on that line item. It went from $30 to $58 for the Silver Surfer #6. If the book’s value is high enough to warrant a higher tier then I guess it’s fine; I just want to ensure my order isn’t held up for it as I have no way of verifying accuracy of and paying the balance. |
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| Post 645 • IP flag post | ||
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Collector
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stevguitar private msg quote post Address this user | |
| the customer service team got back to me via email after about 2 weeks letting me know all the standard modern submissions are about 4-6 weeks behind. My stuff was due Sept 10th according to the tat est, so I guess Im looking at end of October ish. | ||
| Post 646 • IP flag post | ||
 Collector
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Zevgoli private msg quote post Address this user | |
| May 22nd...still says submitted on the invoice...emails ignored. | ||
| Post 647 • IP flag post | ||
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Collector
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Zevgoli private msg quote post Address this user | |
| 18-1A1D046 Is the invoice number | ||
| Post 648 • IP flag post | ||
 Collector
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bodmer71 private msg quote post Address this user | |
Quote:Originally Posted by Joosh I'm in the exact same boat... I submitted books at a show on 2/24, books were received on 3/13. I was also having the books pressed. My order still shows as "processing"... hasn't even moved into grading yet - unless I'm missing something. It's been almost 7 months, so I'm starting to get a little nervous that they lost my books. |
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| Post 649 • IP flag post | ||
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Collector
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bodmer71 private msg quote post Address this user | |
| I also have a submission from May (submitted May 20, received May 29) that is just modern (no pressing). That order still shows as "processing" and its been around 19 weeks... | ||
| Post 650 • IP flag post | ||
 Collector
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farseer private msg quote post Address this user | |
Quote:Originally Posted by bodmer71 Processing isn't a status. Click on the order number and look for a gold box on the right side above your total. Mine currently shows received, and has since it was received March 26th. |
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| Post 651 • IP flag post | ||
 Collector
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Darkseid_of_town private msg quote post Address this user | |
| I have hit my 24 week original stated Tat for a single book submitted April 5 in person at the office, in Florida. Meantime I am watching many other people get their books back because they did not have pressing done. I guess its confusing to me because during the move we were told, that separating pressing from grading to another state would quicken press times dramatically. However, there it is..a book submitted 24 weeks ago that has not made it to pressing although original tat was 24 weeks....the estimated TAT did not shorten and is in fact going over the suggested quote. For me this was an experiment to see if I might consider doing some of my more expensive books .....I guess I am at the point I lack the temperament to mail off books and wait more than half a year for results is all. I am sure others find that quite alrght but to me it seems....out of place |
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| Post 652 • IP flag post | ||
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Collector
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RareComics private msg quote post Address this user | |
| @Darkseid_of_town My April 6 CONSUMER submission, with nothing extra (no pressing, no VSP, etc.), has still not been sent back. My dashboard link still says "processed within 12 weeks." | ||
| Post 653 • IP flag post | ||
 Collector
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Ghost_Facekiller16 private msg quote post Address this user | |
| i submitted my comic books on 05/26/2018, the current statues is "processed within 12 weeks". what the hell is going on here, i call them and left messages and NOTHING!! | ||
| Post 654 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| @Darkseid_of_town my books had press but were authorized witnessed (June 1-3rd submitted at a convention - still at 'received' status). Any books I have in the future that need a press will be going to 3rd party presser to cut the TAT time down - that way CBCS only has to grade them! My other problem is I like submitting at conventions so same on shipping  |
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| Post 655 • IP flag post | ||