CBCS Turnaround5947
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stevguitar private msg quote post Address this user | |
| @KatKomics ahh yes you're correct, mine is also in received. Good to know thanks. | ||
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Steverogers11 private msg quote post Address this user | |
| #soon | ||
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TheComicDoJo private msg quote post Address this user | |
| CBCS is starting to really get some negative feedback online. Anyone know if they will release a statement soon? I know this move to Dallas was big and great for the company however I'm hoping they can share something with the world. Also, I know folks have shared the CBCS process however does anyone know how many people they have grading books? They must have thousands in the pipeline... if they only have 3-5 people grading, they might never catch up. Perhaps they are also training some Beckett people on grading as well? |
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cbj102 private msg quote post Address this user | |
| A customer service fiasco is what this is. Things they could consider doing but won't.... Stop going/getting submissions from Cons-you already got ton of work to get through. Stop fast pass I mean really I've been waiting five months why should someone jump to the head of the line even if they pay for it. Really it's not necessary to show a sweet golden/sliver age collection that just got in and will be completed in a couple of weeks. communication -let us know you've increased staff, encourage/approve overtime in order to get the situation under control. appreciation- offer those who've been waiting the longest some sort of deal on their next order. It's just such a mess and I'm really not interested in using them anymore. |
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George private msg quote post Address this user | |
| I know when they were just bought by Beckett they had around 30 employees total. During the move they said they lost some. Now they are in Texas and they are training employees. My guess is they are somewhere between 20 and 40 employees. They did say most, if not all, of the graders came with them. What all of the roles are there I do not know. My guess is they have about 5 to 15 graders. I know they said customer service dropped from six people answering phones to only two. Hopefully we just need to be patient and they will establish a stronger foundation | ||
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Enelson private msg quote post Address this user | |
| update: I just got a fast pass/fast press order back...it took 14+ weeks, suggested/quoted TAT is 12, this kind of bummed me out because I paid for the "fast" options. I have asked if they are compensating customers that paid for expedited services, so far no clarification on this As an experiment I submitted five 2 day modern books-they were delivered by USPS on 8/17, they were marked "received" on 8/20(so still not entered on the day they were received), they entered grading that day, and were marked completed 8/21. They have been in "shipping" since yesterday. Still no tracking #, but I assume this will happen today. So it would appear the higher end fast pass options are back on track. |
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ThorneArt private msg quote post Address this user | |
| Update on my latest order dated May 8, 2018 4 modern books, straight grading no fast pass I emailed on 8/20 for an update, they got back to me with "check the TAT estimator, it should give you a accurate date". The TAT estimator says I should have gotten my books on 8/9. I asked again for some realistic date taking the delays into consideration. *crickets* Today though, it moved from Received to Grading... So, progress! |
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K2S0 private msg quote post Address this user | |
| I'm just bummed; I still haven't even gotten an acknowledgement that they received my books at a con! | ||
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KingNampa private msg quote post Address this user | |
| Please have some patience with CBCS. There is a hurricane hitting* right meow. TAT's will be affected. *In Hawaii |
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 I bought a meat grinder on amazon for $60 and it's changed my life.
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kaptainmyke private msg quote post Address this user | |
| It's true. The hurricane in Hawaii is effecting us all. | ||
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rejaak private msg quote post Address this user | |
| eeek! a hurricane! i am beside myself with spleen! | ||
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Zevgoli private msg quote post Address this user | |
Quote:Originally Posted by K2S0 Didn’t they give you some kind of a receipt at the Con? Contact customer service if they did give you one. |
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CLT private msg quote post Address this user | |
| I submitted 2 separate orders at the Lexington, KY Comic Con on March 10th. (no pressing -- no fast track) Both orders were marked received on Apr 2nd One order went into Grading on April 24th The second order went into Grading on May 22nd Update: Week 23 -- Order #1 received email on Aug 20th from CBCS that it is in shipping.... Next Day got FedEx shipping #, today FedEx says it will be here Sat....which of course I'll be out of town :-( So Monday 8/27 I should have this one... (Debating whether to look at dashboard to see how they graded or be surprised when I open box) Order #2 -- Still in grading **** New: Order #3 Dropped off a new order At Heroes Con on Jun 15th Also no-pressing / no fast track / no signatures Marked Received July 3rd |
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CLT private msg quote post Address this user | |
Quote:Originally Posted by Zevgoli FYI: It took 3 weeks for my first two orders to be marked "received" and my third order took 2 weeks to be marked as "received"...all three were dropped off at a con. |
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robo_beardo private msg quote post Address this user | |
According to the TAT calculator one of my orders should have shipped 2 weeks ago... and it hasn’t even gone into grading...  |
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Squack private msg quote post Address this user | |
| Got my order today submitted at SC Comicon on March 28 (Wednesday following) which put the TAT at exactly 21 weeks. All modern, no fast pass and all signatures witnessed (ASP). Just giving out info to help others with their orders. | ||
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Steverogers11 private msg quote post Address this user | |
Quote:Originally Posted by Squacksubmitted at same con. Still waiting |
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RareComics private msg quote post Address this user | |
| My Modern submission (just grading, no extras) received March 16 was shipped to me Tuesday (August 21). So happy that my books are coming home! | ||
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Gamecube2482 private msg quote post Address this user | |
Quote:Originally Posted by ThorneArt Mine were submitted at a con on April 15th. They keep telling me to check that spreadsheet but it said mine should have been done last month. They are still in processing. I didn't get fast pass or anything. |
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kclaw97 private msg quote post Address this user | |
| I have 5 books received 5/11/18--no extras and they went into grading yesterday. | ||
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mrelowe private msg quote post Address this user | |
Quote:Originally Posted by mrelowe Week 10 of 24 and still in PRESSING. Seven received on June 11. No fast track. Two EXPANDED with one to press and five MODERN with one to press. TAT stated 24 weeks. |
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K2S0 private msg quote post Address this user | |
Quote:Originally Posted by Zevgoli Yeah I have that. I think I'll have to try contacting them again. |
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Gamecube2482 private msg quote post Address this user | |
| @kclaw97 were yours modern. I have 13 moderns received on 4/18/18 and they still say submitted. | ||
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Sirziggy private msg quote post Address this user | |
| Status update: Submitted a VSP at WonderCon. Invoice says it came in on April 2. It still says that it is in grading on the website. Just got a text message from FedEx that I have a delivery today (August 23) from CBCS. That's ~20 weeks for a Modern. Very excited to have my first graded comic in my hands. I was worried that I wouldn't get it before I moved to my new place. |
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kclaw97 private msg quote post Address this user | |
Quote:Originally Posted by Gamecube2482 All moderns. |
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Steverogers11 private msg quote post Address this user | |
| The TAT calculator is garbage | ||
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billkruser5 private msg quote post Address this user | |
| Is there an incentive for turning books in at cons? I mean, on the surface, you go to a con, buy a book or bring one with you, drop it off at the booth. They keep track of everything on a cafeteria table and boxes behind them via writing down the information by hand. Then they take it to HQ and someone has to manually enter all these into the system from everyone AND keep solid records. There are many areas of risk of human error here. Now you could mail in your books and they have the invoice attached at the receiving dock and everything is scanned in and you are in the pipeline. So where is the incentive for cons? You are trying to circumvent the system by bringing in much more risk by dropping them off at a con. For what? To save $13.65 Priority shipping costs? Do you get a discount by dropping off at a con? (I seriously don't know if you do, I have never been to a con before). This whole move really took a tool on con drop offs via reading the boards. I have sent books in after the move and gotten them back (7 week fast pass modern and consumer levels) and couldn't be happier. |
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RyanHicks private msg quote post Address this user | |
Quote:Originally Posted by billkruser5 When you are only talking a couple books then yea there isn't much difference but if/when you are submitting stacks of books, the saving on shipping and insurance is pretty considerable. Aside from the terrible planning and implementation of the move, submitting at cons normally goes quite smoothly. |
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Gamecube2482 private msg quote post Address this user | |
| @billkruser5 ive only submitted 2 times at cons. The con in April I went to was at the same time I was going to send a submission in so i just went on and dropped some books off. It saved some money on shipping. Not a whole lot but it was about 15 bucks I had to spend at the con instead of shipping. | ||
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 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by billkruser5 Even for say 10 books..shipping is significantly more from Canada...i knew what books i was dropping ahead of time and had my invoice printed etc from the cbcs site so no risk of error on their side for re-entry(plus a few were witnessed signatures as i got my AW before they announced they would be at the con and i was doing a vip dinner so i dont think anyone from cbcs would be there to witness for me)...they were simply my mules! |
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